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CUSTOMER SERVICE
WARNING:
Do not try to adjust or repair the zapper yourself. Component parts shall be replaced
with like components. Servicing shall be done by factory authorized service personnel
to minimize the risk of possible ignition due to incorrect parts or improper service.
TROUBLESHOOTING:
Device does not light but appears to have voltage through the electrical grid:
• Unplug unit and check if bulb is properly seated in socket.
• Unplug unit and replace bulb if necessary.
Device does not light and electrical grid does not appear to have voltage:
• Ensure device is plugged into a functioning outlet.
Device appears to be functioning (light and zapper work) but insect population does not
appear to have been reduced:
• Move unit to another area in yard for better results.
• Allow more time. It can take several weeks for device to affect the insect population
depending on the density of insects.
• Check surrounding area to ensure there are no features that may be drawing the insects
to your location. Examples include standing water, refuse and bright lights that may
compete with the light output of this unit.
Unit is sparking/arcing constantly:
• Unplug the unit and clean the electric grid of the device as instructed previously in
Electric Grid Cleaning
If troubleshooting does not solve the problems you are encountering,
or if you have further questions not answered by these instructions,
please call our customer service at 1-888-338-6798 or email help@umbagroup.com
BEFORE YOU CALL CUSTOMER SERVICE:
1. Check to make sure that the zapper is plugged in securely. If it is not, remove the plug
from the outlet, wait 10 seconds and plug it in again securely.
2. Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to be
operating properly, test the outlet with another appliance.
CONTACT US:
IMPORTANT! DO NOT RETURN THIS PRODUCT TO THE STORE
please contact Customer Service at 1-888-338-6798 or email: help@umbagroup.com
DATED PROOF OF PURCHASE and MODEL# REQUIRED FOR WARRANTY SERVICE
(Pg. 5)
If you have a problem with this product
Page 7
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