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Related references
Paper Specifications
Related tasks
Cleaning the Paper Guide
Loading Paper in the Paper Cassettes and Rear Paper Tray
Enabling the Optional Paper Cassettes - Windows
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows
Enabling the Optional Paper Cassettes - Mac
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac
Paper Jams Inside the Product
If you see a message that paper has jammed in the product, follow the on-screen instructions to locate
and remove the jammed paper.
Take the following precautions when removing jammed paper from the product:
• Remove the jammed paper carefully. Using too much force may damage the product.
• Unless specifically instructed, avoid tilting the product, placing it on its side, or turning it upside down,
as ink may spill.
Warning: Never touch the buttons on the control panel while your hand is inside the product. If the
product starts operating, it may cause an injury. Do not touch any protruding parts inside the product.
Parent topic:
Paper Ejection Problems
If you have problems with paper ejecting properly, try these solutions:
• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.
Select the correct paper size when you reprint.
• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select
the correct paper type setting when you reprint.
• If you are using letterhead paper, select the appropriate paper type setting.
• Clean the roller inside the printer to remove any dust on the paper path.
Parent topic:
Solving Paper Problems
Solving Paper Problems
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