Dell PowerVault 124T LTO-3 User Manual

Autoloader

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Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide

Introduction

Installing the Autoloader

Operating the Autoloader

Remote Management Unit

Front Panel Administration

Diagnostics

Troubleshooting

Technical Specifications

Getting Help

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your system.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerVault, Dimension, Inspiron, OptiPlex, Latitude, Dell Precision, PowerApp, PowerEdge, PowerConnect, and

DellNet are trademarks of Dell Inc.; Microsoft, Windows, Windows NT, and Windows Server are registered trademarks of Microsoft Corporation. DLTtape is a

registered trademark of Quantum Corporation. Adobe is either a registered trademark or trademark of Adobe Systems Incorporated in the United States

and/or other countries. RedHat is a registered trademark of Red Hat, Inc. Mozilla and Firefox are trademarks of Mozilla.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc.

disclaims any proprietary interest in trademarks and trade names other than its own.

Initial release: 15 Jun 2005

Revised: September 2007

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Table of Contents

Summary of Contents for Dell PowerVault 124T LTO-3

Page 1 RedHat is a registered trademark of Red Hat, Inc. Mozilla and Firefox are trademarks of Mozilla. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc.
Page 2: Configuring The Autoloader
When you first power on the Dell PowerVault 124T LTO-3 autoloader, it automatically runs a Power-On Self-Test (POST). During the POST, the left (green) LED flashes. After the POST, the left (green) and right (amber) LED flash alternately back and forth. Do one of the following: If the autoloader powers on successfully, continue configuring the autoloader (see "Configuring the...
Page 3: Setting The Scsi Id
To configure the Dell PowerVault 124T LTO-3 autoloader, you must verify the setup of the following: SCSI ID(s). For the autoloader, there is a single SCSI ID. Magazine(s). Ethernet IP address (if you are not using DHCP). SNMP server IP address—only if SNMP is being used.
Page 4: Setting The Ip Address
An IP gateway (optional) A Simple Network Management Protocol (SNMP) server (optional) A time server, or set the time and time zone manually (optional) Setting the IP Address An IP address is the address of any device attached to a network. Each device must have a unique IP address. IP addresses are written as four sets of numbers separated by periods ranging from 0.0.0.0 up to and including 255.255.255.255.
Page 5: Setting The Time Server
NOTE: If you make a mistake, press Escape to backspace to the digit you want to change. 5. Press Enter. New Gateway is xxx.xxx.xxx.xxx appears on the LCD. You do not need to reboot the autoloader. 6. Press Escape or Enter to return to the Ethernet submenu. ...
Page 6 4. Scroll to set the number of hours difference between your local time and Greenwich Mean Time (GMT). 5. Scroll to set the number of minutes difference between your local time and GMT, then press Enter. The new time zone is set. 6.
Page 7: Setting Security
NOTE: You can reset front panel passwords to the factory defaults from the Remote Management Unit. However, if the Remote Management Unit passwords are lost, you must contact support.dell.com. If you must contact support.dell.com, be at the host computer with the Remote Management Unit on line. From the main screen, click Configuration. The Enter Network Password or User name screen displays.
Page 8 Back to Contents Page Get other manuals https://www.bkmanuals.com...
Page 9: Setting The Security
Back to Contents Page Diagnostics: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Diagnostic Tests from the Front Panel Remote Management Unit Diagnostic Tests Diagnostic Tests from the Front Panel Diagnostic tests allow you to calibrate parts of the autoloader, check the condition of parts, or test the autoloader's functionality. From the front panel, you can perform all of the diagnostic tests.
Page 10 2. Scroll to the test you want to run and press Enter. If you are already logged in as Administrator, the test begins executing immediately. The message Running Test appears while the test is running. NOTE: Each test takes from 30 seconds to several minutes to complete. To stop the test prematurely, see "Stopping a Diagnostic Test."...
Page 11: Technical Assistance
Online Services You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. You can contact Dell electronically using the following addresses: World Wide Web...
Page 12: Autotech Service
AutoTech Service Dell's automated technical support service — AutoTech — provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
Page 13: Dell Enterprise Training And Certification
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.
Page 14: Before You Call
If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
Page 15: Installation Overview
Installation Preparation Before you install your new Dell PowerVault 124T LTO-3 autoloader, unpack it carefully and inspect it for any damage that might have occurred during shipping. The Getting Started Guide included in the packaging describes all the necessary information to unpack and inspect your autoloader correctly. Locate the Getting Started Guide and follow the directions.
Page 16: Choosing A Location
If utilizing the bar code reader, you must apply the bar code labels into the slot on the front of each cartridge. The labels must conform to ANSI/AIM BC1 -1995 Uniform Symbology Specification Code 39. A set of bar code labels is initially included with the autoloader. Refer to www.dell.com for information on obtaining additional bar code labels.
Page 17: Back Panel Overview
5 Power switch NOTE: If the cover must be taken off, there are 26 screws and 6 rail bolts that need to be removed. The cover should be removed only by a qualified Dell Service Provider. Unpacking the Autoloader Before you begin, clear a desk or table so that you can unpack the autoloader.
Page 18: Connecting The Scsi And Power Cables
1 SCSI cable 2 SCSI terminator 3 Power cable 4 Getting Started Guide 5 CD (drivers and documentation) 6 Magazine blank 7 Bar code labels 8 TORX L-key drivers (T8 and T10) 9 Emergency Magazine Removal Tool Connecting the SCSI and Power Cables To connect the SCSI and power cables to the autoloader, follow these steps: 1.
Page 19: Preparing The Host And Verifying The Connection
Installing the Device Drivers There are two device drivers associated with the Dell PowerVault 124T LTO-3 autoloader. One for the autoloader itself, and a second for the LTO-3 tape drive within the autoloader. NOTE: The device drivers supplied on the Dell PowerVault 124T LTO-3 Autoloader User's Manual and Drivers CD are required if you intend to use the Microsoft Windows native backup application.
Page 20 9. Scroll down and click Tape Drive, and then click Next. 10. Click Have Disk, type D:\Drivers\Drive\ replacing d: with the drive letter for the CD drive into which you inserted the Dell PowerVault 124T Autoloader User's Manual and Drivers CD, and then click OK.
Page 21 11. Click Finish. 12. Close the Device Properties dialog box. The autoloader now appears in Device Manager under Medium Changers as a Dell (tm) PowerVault (tm) 124T Autoloader, and is ready to use. Enabling LUN Support in Linux To verify the detection of a tape drive, administrators should check for its entry in /proc/scsi/scsi. Current versions of Linux may not scan the logical storage unit (LUN) ID of every device.
Page 22 8. When the scan is complete, verify the LUN device has been detected using the list storage adapters command. Typical output with both the tape drive and loader being recognized: 0x08 [V321-A3] Adaptec SCSI Card 39160/3960D - Ultra160 SCSI [slot 201] 0x16 [V321-A3-D5:1] DELL PV-124T 0031 0x15 [V321-A3-D5:0] IBM ULTRIUM-TD3 5BG2 0x09 [V321-A4] Adaptec SCSI Card 39160/3960D - Ultra160 SCSI [slot 202] Netware may display unbound device, meaning a driver is not bound to the loader unless a driver from a backup software is loaded.
Page 23 The PowerVault 124T LTO-3 contains an IBM LTO-3 tape drive, and one or two magazines that can hold up to eight cartridges each. The user can insert a single cartridge directly through a media door (mailslot) that can be password protected. From the media door (mailslot), the user can insert the cartridge into the tape drive provided there is no cartridge already in the drive, or into a magazine slot provided there is no cartridge already in the slot.
Page 24: Enter Passwords
Back to Contents Page Operating the Autoloader: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Operator's Panel Functionality Using Cartridges Using Magazines and Magazine Blanks Viewing Status Information Running an Inventory Data Compression Operator's Panel Functionality NOTE: If security is enabled and you try to execute a command without entering a password, the autoloader displays the Enter Password screen until you enter a password.
Page 25: Using Cartridges
Using Cartridges Typically, when you first install the autoloader, you load your cartridges into the magazines and then load the magazines into the autoloader. However, you can insert and eject cartridges individually using the media door (mailslot), or you can eject a magazine, manually load and unload cartridges, then load the magazine back into the autoloader.
Page 26 Ejecting a Single Cartridge When you want to remove a single cartridge from the autoloader, you can specify the cartridge you want by bar code or location, or choose the cartridge currently in the tape drive. To eject a cartridge by bar code: NOTE: This function is only allowed if the bar code reader is enabled.
Page 27 The autoloader will not run unless both magazine bays are properly occupied with either a magazine or a magazine blank. One way that you can close the openings is to use two magazines. If you use only one magazine, then you must fill the other magazine opening with a magazine blank for the unit to become operational.
Page 28: Viewing Status Information
There are two white thumbwheels, located on each end of the magazine. You can move the slots within the magazine by turning these two white thumbwheels and aligning a slot with one of the two openings. Do not rotate the magazine by inserting your hand and pushing the cartridge carriers. You can use the openings in the magazine to load and unload cartridges from the eight slots within each magazine.
Page 29 Viewing Firmware Version To view the current firmware version, use the following procedure: 1. From the main menu, scroll to Status, and then press Enter. 2. From the Status submenu, scroll to Autoloader, and then press Enter. 3. From the Autoloader submenu, scroll to Version, and then press Enter. A list of messages appears on the LCD.
Page 30 Viewing Ethernet Information To view the Ethernet information, use the following procedure. 1. From the main menu, scroll to Status, and then press Enter. 2. From the Status submenu, scroll to Ethernet, and then press Enter. A list of messages appears. These messages may include: MAC address ...
Page 31: Default Username And Password
Remote Management Unit Overview Your Dell PowerVault 124T LTO-3 autoloader includes an Ethernet interface that allows remote administration. The interface, called the Remote Management Unit (RMU), includes a Web server that provides a Hypertext Markup Language (HTML)-based graphic user interface (GUI) for ease of use.
Page 32: Time Display
Remote Management Unit (RMU) Web Interface Status Pane 1. System Status - provides model and serial number (S/N) of both the autoloader and the drive. This section also contains the Dell Service Tag number. You will need this number if you call for technical support.
Page 33 NOTE: You must perform an Autoloader reset or use the front panel to power cycle your machine before the new SCSI ID takes effect. Compression For the Dell PowerVault 124T LTO-3 autoloader, data compression is drive-dependent. The front panel and the Remote Management Unit will display whether or not compression is enabled.
Page 34 handled by the backup package you have installed instead. 4. Click submit. Setting the Magazines This setting is used to report the number of storage elements and the element address to the SCSI host. This setting must match the physical configuration in order for correct information to be reported.
Page 35 system, the IP address may change depending on the network administrator's settings. To Set IP address: 1. Clear the check box to remove the check mark from the DHCP field, if applicable. 2. In the IP address fields, type the static IP address using the <Tab> key to move from box to box. 3.
Page 36: Firmware Page
NOTE: The preferred method of autoloader update is through the RMU (Remote Management Unit web interface). The preferred method for drive update is across the host SCSI interface using the Dell Firmware Update utility (DFU) supplied with the firmware update package.
Page 37 1. From any page, click the Diagnostics heading. The Diagnostics screen will be displayed. 2. Under View Error and History Logs, click View Logs. You can also save the logs to a file by clicking Save Logs. If you save the logs to a file, you must select a destination folder within 60 seconds.
Page 38 1. From any page, click the Library Operations heading. The Library Operations screen displays. 2. From the Library Operations page, click Inventory. The autoloader starts an inventory immediately. Set to Home If the autoloader is not able to successfully execute a Moving Tapes or an Inventory command, try executing a Set to Home command, and then retry the move or inventory command again.
Page 39: Physical Specifications
Back to Contents Page Technical Specifications: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Physical Specifications Autoloader Performance Specifications Autoloader Environmental Specifications Autoloader Power Specifications Autoloader Vibration Specifications Autoloader Shock Specifications Tape Drive Specifications Physical Specifications Characteristic Product Alone Height 8.9 cm (3.5 in) Width 45 cm (17.7 in) Length 75.46 cm (29.71 in)
Page 40: Tape Drive Specifications
Autoloader Power Specifications Characteristic Specification Line voltage 60 Hz system: 90 – 265 VAC 50 Hz system: 90 – 265 VAC Line frequency 47 – 63 Hz AC Input current 60 Hz system: 4.0 A (RMS) for 115 VAC 50 Hz system: 2.0 A (RMS) for 230 VAC Power consumption 60 Hz = 75 W;...
Page 41: Before Contacting Customer Support
Other than drive cleaning, there is no recommended routine maintenance of the Dell PowerVault 124T autoloader. The operator control panel located at the front of the autoloader provides some troubleshooting capabilities, but is limited. The Remote Management Unit provides more detailed information about the present state of the autoloader and past performance, and is more helpful for troubleshooting errors.
Page 42: Checking For Errors
The Operator Control Panel (OCP) is used for operator input, and to display status and error information output. Errors generated by the autoloader hardware result in error codes unique to the Dell PowerVault 124T. These errors codes are displayed on the OCP along with a brief description of the error. Further...
Page 43 Operator Control Panel (OCP) Remote Management Unit (RMU) display to screen Detailed logs saved to text file through the RMU for call center diagnosis Further information and recommended actions for Dell PowerVault 124T error codes can found in Table Autoloader Logs through OCP To view Hard Error log information from the front panel: 1.
Page 44 Message Type Bad Power cycle the autoloader and retry the operation. Message Parameter Bad If all previous steps fail, contact support.dell.com. Stack/Global Data Corruption Error Types Invalid Element Verify the host backup application and device driver are at the latest supported revision at support.dell.com.
Page 45 If the drive is logging Read/Write errors, repeat the operation with new media. If the drive fails with two different pieces of media, contact support.dell.com. Drive Load Error Perform cleaning by loading a valid cleaning cartridge into the drive. If a slot is available to be dedicated for a cleaning cartridge, this operation can be enabled to run automatically within the Remote Management Unit Configuration page.
Page 46 Try a different cleaning cartridge. If the operation fails with two different cleaning cartridges, contact support.dell.com. Drive Unload Retry Check the TapeAlert log for more specific drive error information. Refer to...
Page 47 Check host adapter and SCSI cables and terminator. Power cycle the autoloader and retry the operation. If all previous steps fail, contact support.dell.com. Drive Send Failed Servo Elevator Hardware Error Types Elevator Flag Bad Power cycle the autoloader Elevator Sensor Bad Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control Panel (OCP).
Page 48 If the source is a slot within a magazine, check if the spring loaded cartridge present flag moves freely when the cartridge is manually inserted into the magazine. If all previous steps fail, contact support.dell.com. Drive Path Sensor Error Power cycle the autoloader through the front panel.
Page 49 Panel (OCP). Picker Jammed Cartridge Error Note: The Random Moves test requires a minimum of two cartridges present within the autoloader. If all previous steps fail, contact support.dell.com. Servo Motor Error Types Motor Error Insure that the autoloader is resting on a solid flat surface, or mounted level in a rack unit.
Page 50 Possible LCD controller problem, software error, or communication error. Power cycle the autoloader. Run the Random Moves test. LCD Goto Error If all previous steps fail, contact support.dell.com. Login/Password Error Incorrect login from front panel. Use correct login/password. Socket Error During SNTP...
Page 51 TapeAlert Logs You can retrieve TapeAlert log information through one of three methods: Operator Control Panel (OCP) Remote Management Unit (RMU) display to screen Detailed logs saved to text file through the RMU for call center diagnosis Further information and recommended actions for tape drive TapeAlerts can be found in Table TapeAlert Logs through OCP To view TapeAlert log information from the front panel:...
Page 52 Tape Alert Message Typical Application Client Message Probable Cause Of Error Recommended Action Message Drive TAflag[01] Read The tape drive is having problems reading The drive is having severe Clean the drive Warning data. No data has been lost, but there has trouble reading.
Page 53 Unrecoverable Mechanical in the drive has experienced a mechanical cartridge mechanical failure in with a different tape. Cartridge Failure failure. the drive where medium cannot be de-mounted. TapeAlert Log Entry: 0004000000000000 Drive TAflag[15] Memory The memory in the tape cartridge has failed, Memory chip failed in cartridge.
Page 54 Drive TAflag[28] Power The tape drive power consumption is Power consumption of the tape Consumption outside the specified range. drive is outside specified range. TapeAlert Log Entry: 0000001000000000 Drive TAflag[29] Drive Preventive maintenance of the tape drive is The drive requires preventative Check the tape drive user's manual for device Maintenance required.
Page 55 Returning the Autoloader for Service If you need to return the autoloader or a component of the autoloader for service, contact support.dell.com. The following steps will help you to prepare the autoloader for shipment, remove the autoloader from a rack, and package the autoloader.
Page 56: Packing The Autoloader
Packing the Autoloader Gather the original packaging material to pack the autoloader: the shipping box, two foam end caps, accessory package insert (placed at the back of the unit), and the antistatic bag. You will also need packing tape. 1. Place the antistatic bag over the autoloader. 2.