Lenovo ThinkSystem D4390 Hardware Installation And Maintenance Manual
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Lenovo ThinkSystem D4390 Hardware Installation And Maintenance Manual

Lenovo ThinkSystem D4390 Hardware Installation And Maintenance Manual

Direct attached storage
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Lenovo ThinkSystem
D4390 Direct Attached Storage
Hardware Installation and Maintenance Guide
Machine Type: 7DAH

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Summary of Contents for Lenovo ThinkSystem D4390

  • Page 1 Lenovo ThinkSystem D4390 Direct Attached Storage Hardware Installation and Maintenance Guide Machine Type: 7DAH...
  • Page 2 Notices Second Edition (May 2023) © Copyright Lenovo 2023. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration (GSA) contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-0592...
  • Page 3 About this Guide This guide provides information about initial hardware setup, removal, and installation of field-replaceable units (FRUs) for the Lenovo ThinkSystem D4390 Direct Attached Storage enclosure. Intended audience System administrators Storage administrators Convention Icon or Format Instruction NOTE: Indicates important information that helps you make better use of your system CAUTION: There is a risk of personal injury and equipment damage.
  • Page 4 Safety Compliance ● UL 60950-1, 2nd Edition, 2014-10-14 ● CAN/CSA C22.2 No. 60950-1-07, 2nd Edition, 2014-10 ● UL 62368-1, 2nd Ed, 2014-12-01 ● CAN/CSA C22.2 No. 62368-1-14, 2nd Ed, Issued: 2014-12-01 ● IEC 60950-1 2012 A2-2013 ● EN 60950-1/A12:2011 A2:2013 ●...
  • Page 5 Acoustic Noise Emissions, Declared Sound Power Level measured in accordance with ISO 7779 and results reported per ISO 9296. Cooling Specification The thermal solution supports drive up to 13W maximum power dissipation per drive slot. The system shall continue to function normally when the following conditions are met. ●...

  • Page 6: Table Of Contents

    2.3 Check the Installation Environment ..........................13 2.4 Unpacking ..................................13 2.5 Rail Kit ....................................14 2.5.1 Rail Kit Installation in Lenovo Rack ......................... 14 2.5.2 Rail Kit Installation in 3rd party rack ........................20 2.5.3 Insert the Chassis to Rack ............................23 2.5.4 Rail Kit Removal (optional if need) ..........................
  • Page 7 3.1.4 Debug Port ................................48 3.1.5 ESM Canister ................................48 3.2 PSU-Power Supply Unit ..............................50 3.2.1 Overview ................................. 50 3.2.2 PSU status LED ..............................50 3.2.3 AC power input and power cord ..........................51 3.2.4 PSU Assembly ................................ 51 3.3 Fan Modules ..................................
  • Page 8 6 Troubleshooting Your JBOD Enclosure ................67 6.1 Safety First—For You and Your Enclosure ........................67 6.2 Troubleshooting Enclosure Startup Failure ........................67 6.3 Troubleshooting Loss of Communication........................67 6.4 Troubleshooting Power Supply Unit or Cooling Fan Module ..................67 6.5 Troubleshooting Enclosure cooling Problems ......................68 6.6 Troubleshooting ESM ..............................

  • Page 9: General Overview

    1 General Overview The Lenovo ThinkSystem D4390 Direct Attached Storage is a high availability, 4U high density enterprise-class JBOD (just a bunch of disks) storage enclosure for up to 90 drives. D4390 supports both 3.5 inch and 2.5 inch 12Gb SAS disk drives and fits within a 1100 mm rack (excluding door space) with cable management.

  • Page 10: Product Appearance

    Product Appearance Figure 1-1 below is the trimetric view of the chassis. Figure 1-1: D4390 System Trimetric View Figure 1-2 below is the front view of the chassis. Figure 1-2: D4390 System Front View...
  • Page 11 Figure 1-3 below is the rear view of the chassis showing PSU, DC-DC modules and ESM canisters. Figure 1-3: D4390 System Rear View Figure 1-4 through Figure 1-6 below show the LED information on the D4390 JBOD. Figure 1-4: D4390 System LEDs...
  • Page 12 System LED Description information Drive Fault Summary On – At least one drive is faulty in the LED (Amber) enclosure Off – All drives work fine Enclosure Power LED On – Enclosure power is on (Green) Off – Enclosure power is off Enclosure Fault LED On –...
  • Page 13 Figure 1-6: Modules on the rear of D4390 Item Description ① PSU1 PSU 1 ② PSU2 PSU 2 ③ DC1 DC-DC Module 1 ④ ESM1 ESM Canister A ⑤ DC2 DC-DC Module 2 ⑥ PSU3 PSU 3 ⑦ PSU4 PSU 4 ⑧...

  • Page 14: Product Exploded View

    Figure 1-7: D4390 drive numbering Drive slots 1-12 are best to use for SSD performance. When installing the hard drives, start from the rear slots (next to the fans) to the front slots. See section 2.7.2 for detail. Product Exploded View Figure 1-8: Trimetric view of exploded D4390...

  • Page 15: Storage Enclosure Installation

    These instructions are intended to ensure that the user can use the product correctly to avoid danger or property loss. Please read this Guide carefully before using the product and keep it for future reference. If the product cannot work normally or is damaged due to not following the safety instructions, Lenovo shall not assume any responsibility.

  • Page 16: Electro-Static Discharge (Esd) Caution And Warnings

    CAUTION: Not all power cords have the same current ratings. Do not use the power cord provided with your equipment for any other products or use. Do not use household extension cords with your product. CAUTION: For products with multiple power cords, all power cords must be disconnected to completely remove power from the system.

  • Page 17: Rack System Instructions

    2.1.4 Rack System Instructions The following are the rack-mount installation instructions: ● Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient temperature. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature specified by the manufacturer.

  • Page 18: Regulatory Information

    This storage is very heavy. To reduce the risk of personal injury or damage to the equipment: ● Observe local occupational health and safety requirements and guidelines for manual material handling. ● Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails.
  • Page 19 NOTE: Any modifications made to this device that are not approved by Lenovo may void the authority granted to the user by the FCC to operate this equipment.

  • Page 20: Necessary Tools For Installation

    この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講 ずるよう要求されることがあります。 中国环保使用期限标志 此产品环保使用期限是 年，在此期限内可安全放心使用，到期后必须进入回收环节。 Necessary Tools for Installation We recommend the users to prepare and use the following tools for equipment installation: ● ESD Protection: the users can wrap them around the wrist. Figure 2-2: ESD Protection ● Protective gloves: Figure 2-3: Protective gloves ●...

  • Page 21: Check The Installation Environment

    Check space clearance: ensure at least 1.5 m (5 ft) clearance in front of the rack (the cold aisle). This will allow to fully pull out the chassis without obstruction. ● To install the systems in shallower third-party racks other than Lenovo racks, see Appendix for instructions to adjust the rail kit. Unpacking Follow the following steps to unpack the product: Inspect the package to make sure that it has not been damaged.

  • Page 22: Rail Kit

    If you find damage, contact the local authorized Lenovo agent. Open the package and check whether any item on the packing list is missing. Take all items out of the package and check whether any item is in poor condition. If you find damage, contact the local authorized Lenovo agent.
  • Page 23 Repeat for the other side of rail assembly. Step 2: Install the inner rails onto the chassis. The inner rails are attached to the chassis with 4 screws, which are 2 screws on each side (M4x4L, refer to in Figure 2-7). Align the key holes of the inner rail with the keys on the chassis and slide the inner rail forward until locked.
  • Page 24 Step 4: Install the outer rail onto the rack post. The right-side rail kit is shown below. Follow the steps from shown in Figure 2-8. Same steps for both sides of the rack. Swing open the front latch hook. Aim the front rack mount pins at the rack post openings and pull forward (the direction of the arrows) to sit on the post.
  • Page 25 Open the rear latch. Aim the rear rack mount pins at the rack post openings and pull forward (the direction of the arrows) to sit on the post. Close the latch hook. Tighten the front bracket with 1 screw.
  • Page 26 Tighten the rear bracket with 2 screws.
  • Page 27 Figure 2-8: Assemble rail on rack (Right side) Figure 2-9: Rack front view...

  • Page 28: Rail Kit Installation In 3Rd Party Rack

    2.5.2 Rail Kit Installation in 3rd party rack This section only applies to mounting the rail kits in the non-Lenovo branding racks. If the distance from the front rack post to the rear post is shorter than 27 inches, adjusting the outer rail restricting part is required.
  • Page 29 Step 2: Unscrew 4 screws. Step 3: Slide the restricting part to align 4 screw holes with the outer rail holes marked 25”.
  • Page 30 Step 4: Apply Loctite® blue patch to all 4 screws. Step 5: Screw the 4 screws into the 25” marking locations. Step 6: Follow section 2.5 for rail kit installation.

  • Page 31: Insert The Chassis To Rack

    2.5.3 Insert the Chassis to Rack Caution: The most important steps are here for a successful and safe installation of the rail kit with chassis to the rack. Slide the outer rail extension out until it locks in the fully extended position. Both left and right outer rails should be fully extended and locked.
  • Page 32 When the chassis is locked, push the blue release tabs on both sides of the rails. While pushing down the blue release tabs, continue sliding the chassis into the rack until it is fully recessed. Tighten chassis with rack by thumb screws (see in Figure 2-12: Front bezel screws) on chassis ears during normal operating, and with the shipping screws (see in Figure 2-12: Front bezel screws) if transporting...

  • Page 33: Rail Kit Removal (Optional If Need)

    : Thumb screws : Shipping screws Figure 2-12: Front bezel screws Note: If excessive force is required to push the system into the outer rails or the rail seems misaligned, redo steps . Check for any damage. Caution: When installing the chassis, multiple engineers are required to install it by hand, or lift equipment is recommended when available to ensure proper alignment of the chassis and the rails.
  • Page 34 Loosen thumb screws ( of Figure 2-12) and/or shipping screws ( of Figure 2-12) on left and right sides of the chassis to pull out chassis. Remove cables. Remove CMA. Pull the chassis out of the rack until you hear a click. Remove drives from the chassis.
  • Page 35 Step 2: Remove the bracket. The right-side rail kit is shown below. Follow the steps from through for the front and rear parts of the outer rail shown in the following photos and Figure 2-14. Same steps for both sides of the rack. Refer to Figure 2-8 for the overall view of the outer rail, if you need to locate the portions of Figure 2-14 on the outer rail.
  • Page 36 To detach back bracket: Loosen and remove the screws. Open the latch. Remove the bracket from the rack post.

  • Page 37: Cma Installation With Rail Kit

    Figure 2-14: Removing bracket (right side) CMA Installation with Rail Kit The CMA from the package is as below. (1) Upper CMA arm (2) Lower CMA arm (3) Cable basket (2 pcs) (4) CMA connector bracket (2 pcs) (5) Screws M5x4L (2 pcs) Figure 2-15: CMA kit contents...
  • Page 38 The following steps show the installation of CMA connector and the cable basket on the rear right side of the chassis. The rear left side of the chassis shares the identical parts with the right side. However, the installation orientation is upside down comparing to the right side. Figure 2-16: CMA connector and basket locations Install the two CMA connector brackets to the chassis: Insert CMA connecter key holes onto key pins.
  • Page 39 Figure 2-17: CMA Step 1: Install the right-side inner member of upper CMA. Install onto Step 2: Install the right-side outer member of upper CMA. Install onto...
  • Page 40 Step 3: Install the left-side outer member of upper CMA. Install onto Step 4: Install the left-side outer member of lower CMA. Install onto...
  • Page 41 Step 5: Install the left-side inner member of lower CMA. Install onto...
  • Page 42 Figure 2-18: Completed CMA installation Step 6: Assemble Cables in CMAs. See the following photos below for cable routing demonstration. When routing the cable, avoid applying excessive stress over the cable connections. We recommend the lower CMA arm is used for cables on the left-hand side modules and the upper CMA arm is used for the right-hand side modules.
  • Page 43 Figure 2-20: Upper CMA Figure 2-21: Completed view of the cable routing Step 7: Remove Cable Management Arm (Optional if needed). First, remove upper CMA. Press the release tab on the left-side outer member of upper CMA, while released pull out the arm .
  • Page 44 Press the release tab on the right-side inner member of upper CMA, while released pull out the arm Detach the arm . See Figure 2-22 for location. Press the release tab on the right-side outer member of upper CMA, while released pull out the arm Detach the arm .
  • Page 45 Next, remove lower CMA. Press the release tab on the left-side inner member of lower CMA, while released pull out the arm . Detach the arm . See Figure 2-22 for location. Press the release tab on the left-side outer member of lower CMA, while released pull out the arm Detach the arm .

  • Page 46: Drive

    Figure 2-22: CMA removal Drive This section introduces the drive tray installation process which will happen on the customer side. For safety reasons, it is recommended that the equipment should be installed following the flow chart. Figure 2-23: Drive installation flow chart ●...

  • Page 47: Pull Out Chassis From Rack

    Figure 2-24: Service label 2.7.1 Pull out Chassis from Rack Loosen thumb screws ( of Figure 2-25) and/or shipping screws ( of Figure 2-25) on left and right sides of the chassis to pull out the chassis. Pull the chassis out of the rack until you hear a click (Figure 2-26). Figure 2-25: Front bezel screws : Thumb screws : Shipping screws...

  • Page 48: Drive Installation

    WARNING: To avoid the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending the chassis from the rack. WARNING: To avoid the risk of personal injury, be careful when sliding the chassis into the rack. The sliding rails could pinch your fingers.
  • Page 49 Figure 2-28: Open top cover Figure 2-29: Locker closing up Step 2: Pull out / install the Drive carrier. Pictures below will show the details for proper drive installation and removal process. Install HDD into chassis: Aligning the HDD and HDD slot then push HDD down until the latch top toe touches the partition.
  • Page 50 Rotate the handle down to lock the HDD into the chassis. The bottom toe will engage on the first step.
  • Page 51 The second stage will engage to fully close. Figure 2-30: Install HDD into chassis Remove HDD from chassis: To release the carrier, press on the plastic insert and pull toward the LED.
  • Page 52 The handle will open automatically. You can use this handle to pull the drive and then the remainder of the drive out of the slot. Figure 2-31: Remove HDD from the chassis Close the chassis.

  • Page 53: Push Chassis Into Rack

    Figure 2-32: Close the chassis 2.7.3 Push Chassis into Rack Figure 2-33: Push chassis into rack...

  • Page 54: Hardware Element Overview

    3 Hardware Element Overview NOTE: The ESM, PSU, Fan Modules, HDD and DC-DC module are all hot-pluggable. WARNING: Users should replace the drives one at a time. It is not recommended to remove multiple drives at the same time. WARNING: The hardware element replacement maximum time is the period from removing the hardware element to installing a new one.

  • Page 55: Mini-Sas Hd Port

    Figure 3-2: ESM canister viewed from rear of chassis Below is the description for each LED: ● No.1: Power LED (Green) On – ESM power is on Off – ESM power is off ● No.2: Fault LED (Amber) On – Fault conditions exist in ESM Off –...

  • Page 56: Debug Port

    3.1.4 Debug Port There is a console port on each canister for software debug with 3.3V TTL serial port in 3.5mm Audio Jack connector. This port is for Lenovo authorized service use only. 3.1.5 ESM Canister 3.1.5.1 ESM Canister Installation Press the latch and rotate the ESM canister handle to a 45°...
  • Page 57 Done. Figure 3-3: ESM canister installation 3.1.5.2 ESM Canister Removal Press the latch and rotate the ESM canister handle to a 45°angle as shown below. Pull the ESM canister out of the chassis ②.

  • Page 58: Psu-Power Supply Unit

    Figure 3-4: ESM canister removal PSU-Power Supply Unit 3.2.1 Overview The D4390 storage enclosure is powered by four 1300-watt redundant Power Supply Units with following features. ● 1300-watt 80Plus Titanium Level ● Input: 200-240VAC (2+2 Redundant) ● Input: 100-127VAC (3+1 Redundant) ●...

  • Page 59: Ac Power Input And Power Cord

    3.2.3 AC power input and power cord The AC power input connectors are located on the rear side of the chassis. The AC connector type is C14, and the power cords are shipped with the chassis. NOTE: The PSU AC input range: 100 to 264V rms. Figure 3-6: AC input connectors 3.2.4 PSU Assembly The appearance of PSU is shown as below:...

  • Page 60: Fan Modules

    Figure 3-8: PSU Installation 3.2.4.2 PSU Removal Rotate the handle to a 90° angle as shown below Keep pressing the latch and hold the handle. Pull the PSU out of the chassis Figure 3-9: PSU Removal Fan Modules 3.3.1 Overview The D4390 enclosure houses five fan modules in the rear for cooling.

  • Page 61: Fan Module Led

    Figure 3-10 and Figure 3-11: Fan module 3.3.2 Fan Module LED Refer to the picture below for the Fan Module top view. Each Fan Module has one status LED circled in Figure 3-12. Figure 3-12: Fan Module Assembly top View ●...
  • Page 62 Figure 3-13: Fan Module Installation 3.3.3.2 Fan Module Removal Pull the latch and the handle will open automatically Then pull out the fan module from the system...

  • Page 63: Dc To Dc

    Figure 3-14: Fan module Removal DC to DC Figure 3-15: DC-DC trimetric view...

  • Page 64: Dc-Dc Installation

    Figure 3-16: DC-DC module and status LED ● DC-DC module LED (Green) On – Power on, normal operation Off – Power off If DC-DC module fails, it will result in the Enclosure Fault amber LED (on the front bezel) being lit. See Table 1-1. 3.4.1 DC-DC Installation Press the latch , while slide DC-DC module into the chassis...

  • Page 65: Dc-Dc Removal

    3.4.2 DC-DC Removal Press the latch , while pull DC-DC module out of the chassis Figure 3-18: Remove DC-DC from Chassis Drive Carrier 3.5.1 Drive Carrier Overview The drive carrier side view refers to Figure 3-19 below. It is designed to support both 2.5 inch and 3.5 inch drives. Figure 3-19: Drive carrier view 3.5.2 Drive LED Refer to the picture below for the drive carrier viewed from the top of the chassis.

  • Page 66: Drive Installation

    Figure 3-20: Drive carrier LED location ● Drive linked/ready LED (Green) Controlled by the drive directly. ● Drive fault/status LED (Amber) Solid On – Drive fault Blink @ 4Hz – Locate Blink @ 1Hz – Rebuild Off – Normal operation 3.5.3 Drive Installation Please see section for drive installation procedure.

  • Page 67: Cabling And Access To Electricity

    4 Cabling and Access to Electricity After the equipment has been installed, please check again that the equipment has been properly secured. Then it is ready to power up the system and connect the SAS cables. Please follow the following steps when attaching the cables to the system. Connecting the power cable(s) and electricity, see section Connecting SAS cables, see section 4.2 .

  • Page 68: Connect The Enclosure

    Figure 4-2: Securing the power cable(s) Connect the enclosure To connect the enclosure to a host system: Connect one end of the SAS HD cable to the IOM on either ESM A or ESM B using one of the 4 available Mini-SAS HD ports.

  • Page 69: Self-Inspection

    Check the SAS link status LEDs on the ESM modules of the storage enclosure to make sure the links are up. For more information about LED indicators, see section for more information about cabling your enclosure, see section 5.4.1 Self-inspection StorCLI is the command line management software developed by Broadcom for its SAS adapter product line.
  • Page 70 Figure 4-5: Self-inspection (2) Use “storcli64 /cx /ex show all” to display the D4390 enclosure information, which includes general enclosure information, enclosure inquiry data, a count of enclosure elements, and information about enclosure elements. Below is an example of “storcli64 /cx /ex show” to display a simplified version. Figure 4-6: Self-inspection (3) Use “./storcli64 /cx /ex /sall show”...
  • Page 71 Figure 4-7: Self-inspection (4) Use “./storcli64 /cx /ex /sx show all” to display all information of the selected drive in the enclosure.
  • Page 72 Figure 4-8: Self-inspection (5)

  • Page 73: Supported Matrix

    Maximum HDD Power Consumption Table 5-1: D4390 Storage enclosure rules Supported SAS Host Bus Adapters Please refer to Lenovo Press (Lenovo ThinkSystem D4390 Direct Attached Storage). Supported Physical Disk Drives Please refer to Lenovo Press (Lenovo ThinkSystem D4390 Direct Attached Storage).

  • Page 74: Raid Adapter Maximum Configuration

    External 2-port or 4-port SAS HBA Figure 5-1: SAS HBA maximum configuration 5.4.2 RAID adapter maximum Configuration Always use dual path connection with one path to each IOM module to provide high availability. Please choose the correct RAID adapter profile to be able to support 90 drives in D4390. 940-8e can support up to one D4390 enclosure with dual path connection.

  • Page 75: Troubleshooting Your Jbod Enclosure

    Damage due to servicing that is not authorized by Lenovo is not covered by the warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Troubleshooting Enclosure Cooling Problems

    Damage due to servicing that is not authorized by Lenovo is not covered by the warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Troubleshooting Esm

    Damage due to servicing that is not authorized by Lenovo is not covered by the warranty. Read and follow the safety instructions that came with the product.
  • Page 78 Damage due to servicing that is not authorized by Lenovo is not covered by the warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Contact Information

    7 Contact Information Lenovo operates a Customer Support Site. Self-support resources (Knowledge base, FAQ, common fixes, new firmware, and tools) are available on support site. Customers can register and request support (as well as search information in the knowledge base) at: https://datacentersupport.lenovo.com...

  • Page 80: Firmware And Tools Repositories

    Firmware and tools repositories Self-support resources (Knowledge base, FAQ, common fixes, new firmware, and tools) are available on support site. Customers can register and request support (as well as search information in the knowledge base) at: https://datacentersupport.lenovo.com...

  • Page 81: Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 82: Trademarks

    Trademarks LENOVO and LENOVO logo are trademarks of Lenovo. Windows is trademark of the Microsoft group of companies. Linux is a registered trademark of Linus Torvalds. All other trademarks are the property of their respective owners. © 2023 Lenovo.

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