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Before You Call For Service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not
fast enough
Surface units do
not work properly
Tiny scratches (may
appear as cracks)
or abrasions on
radiant cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted
to the surface
Pitting of the cooktop
Frequent cycling off
and on of surface units
Clock and timer
do not work
32
Possible Causes
Improper cookware
being used.
A fuse in your home may
be blown or the circuit
breaker tripped.
Cooktop controls
improperly set.
Incorrect cleaning
methods being used.
Cookware with rough
bottoms being used or coarse
particles (salt or sand were
between the cookware and
the surface of the cooktop.)
Cookware has been slid
across the cooktop surface.
Improper cookware
being used.
Hot cooktop came into
contact with plastic placed
on the hot cooktop.
Hot sugar mixture spilled
on the cooktop.
Improper cookware
being used.
Plug on range is not
completely inserted in
the electrical outlet.
A fuse in your home may
be blown or the circuit
breaker tripped.
Oven controls improperly set. • See the Using the clock and timer section.
What To Do
• Use pans which are flat and match the diameter
of the surface unit selected.
• Replace fuse or reset circuit breaker.
• Check to see the correct control is set for the surface
unit you are using.
• Use recommended cleaning procedures.
• Be sure cookware bottoms and cookware are clean
before use. Use cookware with smooth bottoms.
Tiny scratches are not removable but will become
less visible in time as a result of cleaning.
• Marks from aluminum and copper pans as well as
mineral deposits from water or food can be removed
with the cleaning cream.
• See the Special Care information in the Cleaning the
glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.
• Make sure electrical plug is plugged into a
live, properly grounded outlet.
• Replace the fuse or reset the circuit breaker.
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