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PROBLEM
Coffee not hot enough.
No crema.
Water leaking
POSSIBLE CAUSES
Cups not pre-heated.
Portafilter not pre-heated.
Milk not hot enough
(if making a cappuccino
or latté etc).
Water temperature needs
to be adjusted.
Coffee tamped too lightly.
Coffee is ground too coarsely.
Coffee beans or pre-ground coffee
are not fresh.
The filter basket may
be blocked.
Single Wall filter baskets are being
used with pre-ground coffee.
Water tank is not fully inserted and
locked into position.
EASY SOLUTION
Rinse cups under hot water outlet.
Rinse portafilter under hot water outlet.
Dry thoroughly.
Texture milk for a longer period of time.
Increase the brew temperature refer to
'Adjusting Shot Temperature' page 15.
Tamp betweens or 10-15kgs of pressure.
Use slightly finer grind.
Refer to 'Setting the Grind Size', page 12
and 'Under Extraction', page 14.
If grinding fresh whole coffee beans,
use freshly roasted coffee beans with
a 'Roasted On' date and consume
between 5–20 days after that date.
If using pre-ground coffee, use within
a week of grinding.
Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak filter basket and portafilter in
solution for approx. 20 minutes.
Rinse thoroughly.
Ensure you use Dual Wall filter baskets
with pre-ground coffee.
Push water tank down completely to
lock into place.
25
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