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Dell P101F Service Manual

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Latitude 3510
Service Manual
Regulatory Model: P101F
Regulatory Type: P101F001, P101F001
December 2021
Rev. A05

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Summary of Contents for Dell P101F

  • Page 1 Latitude 3510 Service Manual Regulatory Model: P101F Regulatory Type: P101F001, P101F001 December 2021 Rev. A05...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 -2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 -2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 4: Table Of Contents

    Contents Chapter 1: Working on your computer....................7 Safety instructions................................7 Before working inside your computer........................7 Safety precautions................................ 8 Electrostatic discharge—ESD protection....................... 8 ESD field service kit ..............................9 After working inside your computer........................10 Chapter 2: Disassembly and reassembly ..................11 Recommended tools................................11 Screw List.....................................11 Major components of your system..........................
  • Page 5 Touchpad.....................................39 Removing the touchpad.............................39 Installing the touchpad...............................40 Speakers....................................42 Removing the speakers..............................42 Installing the speakers..............................43 Fan Assembly..................................44 Removing the Fan Assembly.............................44 Installing the Fan Assembly............................45 Heatsink assembly................................46 Removing the Heatsink Assembly - Discrete......................46 Installing the Heatsink Assembly - Discrete......................46 Removing the Heatsink Assembly - UMA......................
  • Page 6 Clearing CMOS settings..............................103 Clearing BIOS (System Setup) and System passwords..................103 Chapter 5: Troubleshooting....................... 104 Handling swollen Lithium-ion batteries........................104 Dell SupportAssist Pre-boot System Performance Check diagnostics..............105 Running the SupportAssist Pre-Boot System Performance Check.............. 105 System-diagnostic lights..............................105 Recovering the operating system..........................106 Real-Time Clock (RTC Reset)............................106 Updating the BIOS in Windows............................

  • Page 7: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 9: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 10: After Working Inside Your Computer

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 11: Chapter 2: Disassembly And Reassembly

    Disassembly and reassembly NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw List • Major components of your system • MicroSD card • Base cover • Battery •...
  • Page 12 Table 1. Screw Size List Component Screw type Quantity Image Base cover M2.5x2.5 (captive screws) NOTE: Screws are part of the base cover. Battery M2x3 WLAN M2x3 WWAN M2x3 WWAN module M2x3 DC-In M2x3 M2x3 SSD support bracket M2x3 Hard Drive M3x3 Touchpad button board M2x2...

  • Page 13: Major Components Of Your System

    Table 1. Screw Size List (continued) Component Screw type Quantity Image Major components of your system 1. Base cover 2. Battery 3. DC-in Port 4. Heatsink 5. Memory Modules 6. Speakers 7. System Board 8. Touchpad 9. Palmrest Assembly 10. Display Assembly 11.

  • Page 14: Microsd Card

    17. Hard Drive Assembly NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 15: Installing The Microsd Card

    Installing the microSD card About this task Steps 1. Align the microSD card to its slot on the computer. 2. Slide the microSD card into the slot until it clicks into place. Next steps Follow the procedures in After working inside your computer.
  • Page 16 About this task Disassembly and reassembly...

  • Page 17: Installing The Base Cover

    Steps 1. Loosen the eight (M2.5x2.5) screws that secure the bottom base to the computer. 2. Using a plastic scribe, pry the base cover from the top-right corner and lift the base cover away from the computer. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 18 About this task The figure indicates the location of the base cover and provides a visual representation of the installation procedure. Disassembly and reassembly...

  • Page 19: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 20: Reconnecting The Battery Cable

    Steps Use the pull tab to disconnect the battery cable from the connector on the system board. Reconnecting the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the battery cable and provides a visual representation of the installation procedure.

  • Page 21: Removing The Battery

    Steps Re-connect the battery cable to the connector on the system board. Next steps 1. Replace the base cover. 2. Replace the Card. 3. Follow the procedure in after working inside your computer Removing the battery Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 22: Installing The Battery

    Steps 1. Disconnect the battery cable from the connector on the system board. 2. Remove the four (M2x3) screws that secures the battery to the palm rest assembly. 3. Lift and move the battery away from the computer. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 23: Memory Modules

    Steps 1. Align the tabs on the battery with the slots on the palm rest assembly. 2. Place the battery in the battery bay. 3. Tighten the four (M2x3) screws to secure the battery to the palm rest assembly. 4. Connect the battery cable to the connector on the system board. Next steps 1.

  • Page 24: Installing The Memory Modules

    Steps 1. Peel the adhesive cover above the memory module. 2. Pry the clips securing the memory module until the memory module pops-up. 3. Remove the memory module from the memory slot. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the memory module and provides a visual representation of the installation procedure.
  • Page 25 Steps 1. Peel back the adhesive cover from over the memory slot. 2. Align the notch on the memory module with the tab on the memory module slot. 3. Slide the memory module firmly into the slot at an angle. 4.

  • Page 26: Wlan Card

    WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the SD card 3. Remove the base cover. 4. Disconnect the battery cable. About this task The figure indicates the location of the WLAN card and provides a visual representation of the removal procedure. Steps 1.

  • Page 27: Installing The Wlan Card

    Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the WLAN card and provides a visual representation of the installation procedure. Steps 1.

  • Page 28: Wwan Card

    WWAN card Removing the WWAN card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the SD card 3. Remove the base cover. 4. Remove the battery. About this task The figure indicates the location of the WLAN card and provides a visual representation of the removal procedure. Steps 1.

  • Page 29: Installing The Wwan Card

    Installing the WWAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the WWAN card and provides a visual representation of the installation procedure. Steps 1.

  • Page 30: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Disconnect the battery cable. About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the removal procedure. Steps 1.

  • Page 31: Dc-In Port

    Steps 1. Re-adhere the coin-cell battery to the slot on the palmrest assembly. 2. Connect the coin-cell battery cable to the system board. Next steps 1. Reconnect the battery cable. 2. Install the base cover. 3. Install the SD card 4.

  • Page 32: Installing The Dc-In

    Steps 1. Locate the DC-in port on your computer, remove the two (M2.5x5) and one (M2.5x4) screws from the hinge covering it. 2. Lift the hinge and fold it away from the chassis. 3. Disconnect the DC-in cable from the computer and remove the single (M2x3) screw. 4.
  • Page 33 Steps 1. Place the DC-in module into the provided slot. 2. Install the (M2x3) screw and connect the DC-in cable to the system board. 3. Fold and align the hinge to the screw holders on the palmrest. 4. Install the two (M2.5x5) and one (M2.5x4) screws to secure the hinge. Next steps 1.

  • Page 34: Solid-State Drive

    Solid-state drive Solid state drive bracket Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. About this task The figure indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure.
  • Page 35 Steps 1. Align and slide the solid-state drive into the slot. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the system. Next steps 1. Install the battery cable. 2. Install the base cover. 3. Install the card.
  • Page 36 Steps 1. Remove the single (M2x3) screw that secures the solid-state module to the palmrest assembly. 2. Slide the solid-state module out from the M.2 slot. Installing M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure.
  • Page 37 Steps 1. Align and slide the solid-state drive into the slot. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the palmrest and keyboard assembly. Next steps 1. Install the battery cable. 2. Install the base cover.

  • Page 38: Hard Drive

    3. Follow the procedure in After working inside your computer. Hard Drive Removing the Hard Drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. About this task The following images indicate the location of the hard drive and provide a visual representation of the removal procedure.

  • Page 39: Touchpad

    Steps 1. Align the screw holes on the hard drive assembly with the mounting points on the palmrest. 2. Replace the four M3x3 screws to secure the hard drive in place and connect the hard drive cable to the connector on the system board.

  • Page 40: Installing The Touchpad

    About this task Steps 1. Remove the three (M2x2) screws from the bottom portion of the touchpad. 2. Disconnect the ribbon cable from the system board. 3. Peel away the adhesive straps holding the top portion of the touchpad. 4. Remove the four (M2x2) screws from the top portion of the touchpad and lift the touchpad away from the computer. Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 41 Steps 1. Place the touchpad onto the palmrest, ensure the screw posts align with the ones on the palmrest. Install the four (M2x2) screws to the top of touchpad. 2. Fold back the two adhesive tape strips onto the touchpad. 3.

  • Page 42: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Remove the battery. About this task The figure indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1.

  • Page 43: Installing The Speakers

    Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the speakers and provides a visual representation of the installation procedure. Steps 1.

  • Page 44: Fan Assembly

    Fan Assembly Removing the Fan Assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. About this task The figure indicates the location of the fan assembly and provides a visual representation of the removal procedure. Steps 1.

  • Page 45: Installing The Fan Assembly

    3. Disconnect the WLAN antenna cables, and remove the cables from the cable management routes along side the fan assembly. 4. Disconnect the fan cable from the system board and lift the fan assembly away from the computer. Installing the Fan Assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 46: Heatsink Assembly

    Next steps 1. Install the battery. 2. Install the base cover. 3. Install the card. 4. Follow the procedure in After working inside your computer. Heatsink assembly Removing the Heatsink Assembly - Discrete Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 47: Removing The Heatsink Assembly - Uma

    About this task The figure indicates the location of the heatsink and provides a visual representation of the installation procedure. Steps 1. Place the heatsink onto the system board ensuring the mounting points on heatsink and system board align. 2. Tighten the seven captive screws to secure the heatsink to the system board. Next steps 1.

  • Page 48: Installing The Heatsink Assembly - Uma

    Steps 1. Loosen the four captive screws that secure the heatsink to the system board. 2. Lift the heatsink assembly away from the computer. Installing the Heatsink Assembly - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the heatsink and provides a visual representation of the installation procedure.

  • Page 49: System Board

    Steps 1. Place the heatsink onto the system board ensuring the mounting points on heatsink and system board align. 2. Tighten the four captive screws to secure the heatsink to the system board. Next steps 1. Install the battery. 2. Install the base cover.
  • Page 50 Disassembly and reassembly...
  • Page 51 Steps 1. Remove the two (M2.5x5) and the single (M2.5x4) screws from the right hinge. 2. Disconnect the DC-in connector cable from the system board. 3. Disconnect the Fan assembly cable from the system board. 4. Peel back the adhesive tape covering the LCD cable. 5.

  • Page 52: Installing The System Board - Discrete

    9. Remove the two (M2x4) screws from the system board and the two (M2x5) screws holding the metal shield, then lift the system board away from the chassis. 10. For systems equipped with WWAN card, flip the system over and disconnect the WWAN daughterboard cable from the connector on the system board.
  • Page 53 Disassembly and reassembly...

  • Page 54: Removing The System Board - Uma

    Steps 1. For systems equipped with WWAN, hold the system upside down, connect the cable from the WWAN daughterboard to the connector on the system board. 2. Place the system board onto the palmrest, aligning the screw posts from the palmrest. Place the metal shield onto the USB port module and install the two (M2x5) screws.
  • Page 55 Disassembly and reassembly...
  • Page 56 Steps 1. Remove the two (M2.5x5) and the single (M2.5x4) screws from the right hinge. 2. Disconnect the IO board connector cable from the system board. 3. Disconnect the Fan connector cable from the system board. 4. Peel back the adhesive tape from the LCD cable and disconnect the LCD cable from the system board. 5.

  • Page 57: Installing The System Board - Uma

    NOTE: For systems configured with a WWAN card, an additional cable must be disconnected from under the system board, while flipping the board over. Installing the system board - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the system board and provides a visual representation of the installation procedure.
  • Page 58 Disassembly and reassembly...
  • Page 59 Steps 1. Place the system board onto the palmrest, aligning the screw posts to the mounting points on the palmrest. Install the two (M2x4) screws to secure the system board to the palmrest. Disassembly and reassembly...

  • Page 60: Io Board

    NOTE: For systems configured with a WWAN card, you must connect the cable from WWAN daughterboard to the connector on the systemboard. 2. Fold the right hinge back, install the two (M2.5x5) and one (M2.5x4) to secure the hinge in place. 3.

  • Page 61: Installing The Io Board

    4. Disconnect the battery. 5. Remove the WLAN card. 6. Remove the WWAN card. NOTE: Hall Sensor is a part of the IO board and the entire IO board needs to be replaced if the Hall Sensor is faulty. About this task The following images indicate the location of the memory module and provide a visual representation of the removal procedure.
  • Page 62 About this task The figure indicates the location of the IO board and provides a visual representation of the installation procedure. Steps 1. Place the IO board onto the mounting points on the palmrest and secure it using the single (M2x5) screw. 2.

  • Page 63: Power Button

    Power button Removing the Power Button Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. 5. Remove the board. 6. Remove the solid state drive. About this task The figure indicates the location of the Power Button and provides a visual representation of the removal procedure.

  • Page 64: Display Assembly

    Steps 1. Place the Power Button module onto the mounting points on the palmrest. 2. Place the shield on top of the power button module and install the two (M2x3) screws to secure the shield onto the power button. Place the power button daughterboard on the palmrest.. 3.
  • Page 65 Disassembly and reassembly...
  • Page 66 Disassembly and reassembly...

  • Page 67: Installing The Display Assembly

    Steps 1. Remove the five M2.5x5 screws from both the hinges followed by the single M2.5x4 from the right hinge. Lift and fold the hinges backwards. NOTE: Do not open the display assembly beyond 135 degrees to avoid damage to the display hinges. 2.
  • Page 68 Disassembly and reassembly...
  • Page 69 Disassembly and reassembly...

  • Page 70: Display Bezel

    Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the palmrest and keyboard assembly on the display assembly. 3. Using the alignment posts, close the display hinges. 4. Connect the display cable to the system board and adhere the tape to secure the display cable. 5.
  • Page 71 5. Remove the display assembly. About this task Steps 1. Use a plastic scribe to carefully pry open the recesses near the left and right hinges on the bottom edge of the display bezel. 2. Carefully pry open the inside edge of the display bezel and then pry open the inside edge of the left and right sides of the display bezel.
  • Page 72 CAUTION: When prying open the display bezel, ensure to pry along the outside edge of the display bezel using your hands or plastic scribes. Using a screw driver or other sharp objects may damage the display panel. 3. Lift the display bezel from the display assembly. Disassembly and reassembly...

  • Page 73: Installing The Display Bezel

    Installing the display bezel About this task Steps Align the display bezel with the display assembly, and then gently snap the display bezel into place. Next steps 1. Replace the display assembly. 2. Replace the battery. 3. Replace the base cover.

  • Page 74: Display Panel

    Display panel Removing display panel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the display assembly. 6. Remove the display bezel. About this task Disassembly and reassembly...

  • Page 75: Installing Display Panel

    Steps 1. Remove the six (M2.5x2.5) and two (M2x2) screws that secure the display panel to the display back cover and place to display forward to access the EDP cable at the back. NOTE: Do not pull and release the Stretch (SR) Tapes from the display panel. There is no need to separate the brackets from the display panel.

  • Page 76: Camera

    2. Lock the latch securing the EDP cable to the connector and reapply the adhesive tape over the connector. 3. Place the display panel screen-side up onto the display back cover. Replace the six (M2.5x2.5) and two (M2x2) screws to secure the display panel to the display assembly.

  • Page 77: Installing Camera

    Installing camera About this task Steps 1. Insert the camera into the slot on the display back cover . 2. Connect the camera cable to the connector on the camera module. Next steps 1. Replace the display panel. 2. Replace the display bezel.
  • Page 78 About this task Steps Peel the display cable to release it from its adhesive side and lift the display cable from the display back cover. Disassembly and reassembly...

  • Page 79: Installing Display Cable

    Installing display cable About this task Steps Align and readhere the display cable to the display back cover. Next steps 1. Replace the camera. 2. Replace the display panel. 3. Replace the display bezel. 4. Replace the display assembly. 5. Replace the battery. 6.

  • Page 80: Display Back Cover Assembly

    Display back cover assembly Replacing the display back cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the display assembly. 6. Remove the display bezel.

  • Page 81: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the WLAN card. 6. Remove the WWAN card.
  • Page 82 Next steps 1. Install the system board. 2. Install the heatsink. 3. Install the speakers. 4. Install the touchpad. 5. Install the hard drive. 6. Install the solid state drive. 7. Install the DC-in. 8. Install the memory modules. 9. Install the coin-cell battery.

  • Page 83: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell knowledge base article, Drivers and Downloads FAQs Drivers and downloads...

  • Page 84: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 85: One Time Boot Menu

    Table 2. Navigation keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Moves to the next focus area.
  • Page 86 ● Ownership Tag ● Signed Firmware Update - This helps to verify that only Dell Signed and released BIOS can be installed on the computer. Battery The Battery field provides battery and adapter related information: ●...

  • Page 87: Boot Configuration

    Table 3. BIOS Overview Page (continued) Options Description ● Memory Channel Mode - This field helps us identify if the computer has Dual-Channel memory utilization capability. ● DIMM_SLOT 1 - This field shows the capacity of the memory installed in the first DIMM slot. ●...

  • Page 88: Integrated Devices

    Table 4. Boot Configuration: (continued) Options Description Secure Boot Mode This section allows the user to select one of the two Secure Boot options available on the computer: ● Deployed Mode - This mode checks the integrity of UEFI drivers and bootloaders before allowing execution. This option allows for full Secure Boot protections (Enabled by default) ●...

  • Page 89: Storage

    Table 5. Integrated Devices (continued) Options Description ● Enable USB Boot Support - Allows the system to boot from an external USB device (Enabled by default) ● Enable External USB Ports - Allows the user to enable or disable the USB ports on the computer (Enabled by default) Miscellaneous Devices Enable Fingerprint Reader Device...

  • Page 90: Connection

    ● Standard - Fully charge the battery at a standard rate. ● ExpressCharge - The battery may be charged over a shorter period using Dell's fast charging technology. ● Primarily AC use - The battery lifespan for users who primarily operate their system while plugged in to an external power source.
  • Page 91 This section contains a toggle switch to allow the user to enable/disable the option to wake on USB-C Dock. This feature allows the system to use a Dell USB-C Dock to wake the system from standby mode (ON by default).

  • Page 92: Security

    Table 8. Power (continued) Options Description Intel Speed Shift Technology Intel Speed Shift Technology This section contains a toggle switch to allow the user to enable/disable Intel Speed Shift Technology support. This feature enables the operating system to select appropriate processor performance automatically (ON by default).

  • Page 93: Passwords

    Table 9. Security (continued) Options Description Intel SGX This section allows the user to select the Intel Software Guard Extension Enclave Reserve Memory Size. The options are as follows: ● Disabled ● Enabled ● Software Control (selected by default) SMM Security Mitigation This section allows the user to enable or disable UEFI SMM security Mitigation protections (ON by default).

  • Page 94: Update Recovery

    Table 10. Passwords (continued) Options Description Upper Case Letter Enable or disable reinforced use of upper case letters (OFF by default). Lower Case Letter Enable or disable reinforced use of lower case letters (OFF by default). Digit Enable or disable reinforced use of at least one digit (OFF by default).

  • Page 95: System Management

    OS recovery if the main operating system fails to boot with a set number of failures (ON by default). Dell Auto OS Recovery Threshold Dell Auto OS Recovery Threshold This field allows the user to select and number of failed boot attempts by the system before SupportAssist OS Recovery is triggered.

  • Page 96: Keyboard

    Table 12. System Management (continued) Options Description Wake on LAN This field allows the user to select if and how the system should boot when connected to LAN. The options here are as follows: ● Disabled - The system will not boot with any special LAN signals (selected by default).

  • Page 97: Pre-Boot Behavior

    Table 13. Keyboard (continued) Options Description ● 15 seconds ● 30 seconds ● 1 minute ● 5 minutes ● 15 minutes ● Never Keyboard Backlight Timeout on Battery Keyboard Backlight Timeout on Battery This field allows the user to define the timeout value for the backlight when the battery is powering to the computer.

  • Page 98: Virtualization

    Table 14. Pre-boot Behavior (continued) Options Description ● Minimal - reduces boot time by skipping certain hardware and configuration initialization during boot (selected by default) ● Thorough - Performs complete hardware and configuration initialization during boot ● Auto - Allows the BIOS to decide configuration initialization performed during boot Extend BIOS POST Time Extend BIOS POST Time...

  • Page 99: Performance

    Performance This section provides Performance settings. Table 16. Performance Options Description Multi-Core Support Active Cores This field allows the user to configure the number of active cores on the computer. The options are as follows: ● All Cores (selected by default) ●...

  • Page 100: Updating The Bios

    Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 101: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 102: System And Setup Password

    System and setup password Table 18. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 103: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 104: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 105: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 106: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 107: Updating The Bios In Windows

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 108: Drain Residual Flea Power (Perform Hard Reset)

    5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 109: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 20. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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