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Pre-Test Preparations
1.2
Software
1.2.1 Software update
1.2.1.1
Software version verification
Check the software version of the phone for fault verification. The latest improvements are found on
the support pages under the support news
• Start up the phone
•
Note: Make sure the phone is in call setup.
• Press the following keypad combination: *#*#7378423#*#*
• Select 'Service info'
• Select 'Software info'
• Check the software file revisions and update as described below:
For more information, refer to 1220-1333: Generic Repair Manual - mechanical
1.2.1.2
Software version update
Mandatory first repair action!
Use the Micro USB to USB cable for this purpose.
Fully charged battery first, ensure the phone is powered off and proceed as follows:
• Open the Emma application and log in.
• Press and hold the volume down key on the phone, connect the phone to the USB cable and then
release the volume down key.
• Select the appropriate service and follow the on-screen instructions.
NOTE: For phones with internal storage (built in "SD card" user memory), the only service
which erase all user data in the internal memory and update the customization in the internal
storage (MS CDF) are the Services "Refurbish" and "Customize".
See also emma User Guide info.
http://emma.extranet.sonyericsson.com/documents/emma_user_guide.pdf
(see "Service Types" and "Aspects of large files")
In Swap flow, when change a phone from Customer A to Customer B, always use the service
Customization script.
1277-1359 Rev 2
© Sony Mobile Communications AB – Company Internal
http://www.sonymobile.com/global-en/support/
Test Instructions (mech)
6(25)
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