HP ProLiant ML30 Gen10 User Manual
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HP ProLiant ML30 Gen10 User Manual

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HPE ProLiant ML30 Gen10 Server User Guide
HPE ProLiant ML30 Gen10 Server User Guide
Part Number: 30-2564CC28-005
Published: June 2021
Edition: 5

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Summary of Contents for HP ProLiant ML30 Gen10

  • Page 1 HPE ProLiant ML30 Gen10 Server User Guide HPE ProLiant ML30 Gen10 Server User Guide Part Number: 30-2564CC28-005 Published: June 2021 Edition: 5...
  • Page 2 HPE ProLiant ML30 Gen10 Server User Guide HPE ProLiant ML30 Gen10 Server User Guide Abstract Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels, and are familiar with the weight and stability precautions for rack installations.

  • Page 3: Table Of Contents

    Table of contents Table of contents 1 Component identification 1.1 Front panel components 1.2 Front panel LEDs and button 1.2.1 Front panel LED power fault codes 1.3 Rear panel components 1.4 Rear panel LEDs 1.5 System board components 1.5.1 System maintenance switch descriptions 1.5.2 DIMM label identification 1.5.3 DIMM slot locations 1.5.4 PCI expansion slot definitions...
  • Page 4 3.2.4 Electrical grounding requirements 3.3 Rack warnings and cautions 3.4 Server warnings and cautions 3.5 Electrostatic discharge 3.6 POST screen options 4 Hardware options installation 4.1 Hardware option installation guidelines 4.2 Tower to rack conversion kit 4.2.1 Installing the tower-to-rack conversion kit 4.2.2 Preparing the server for rack installation 4.2.3 Installing the rack rails and server tray 4.2.4 Installing the server on the tray...
  • Page 5 4.11.2 HPE Smart Storage Hybrid Capacitor 4.11.2.1 Minimum firmware versions 4.11.3 Installing an energy pack 4.12 Expansion board options 4.12.1 Expansion board thermal requirement 4.12.2 Installing an expansion board 4.13 Internal USB device option 4.13.1 Installing an internal USB device 4.14 HPE Trusted Platform Module 2.0 Gen10 option 4.14.1 Overview 4.14.2 HPE Trusted Platform Module 2.0 guidelines...
  • Page 6 6.3.1.2 Active Health System Log 6.4 HPE iLO 5 6.4.1 iLO Federation 6.4.2 iLO Service Port 6.4.3 iLO RESTful API 6.4.4 RESTful Interface Tool 6.4.5 iLO Amplifier Pack 6.5 Integrated Management Log 6.6 Intelligent Provisioning 6.6.1 Intelligent Provisioning operation 6.7 Management security 6.8 Scripting Toolkit for Windows and Linux 6.9 UEFI System Utilities 6.9.1 Selecting the boot mode...
  • Page 7 9.1.2 Turkey RoHS material content declaration 9.1.3 Ukraine RoHS material content declaration 9.1.4 GS Gloss declaration 9.2 Warranty information 10 Specifications 10.1 Environmental specifications 10.2 Server specifications 10.3 Power supply specifications 10.3.1 HPE 350W E-star 1.0 Non-hot-plug Power Supply (85% efficiency) 10.3.2 HPE 350W Gold Non-hot-plug Power Supply (92% efficiency) 10.3.3 HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply 11 Websites...

  • Page 8: Component Identification

    Component identification Component identification Component identification...

  • Page 9: Front Panel Components

    Front panel components Front panel components Item Item Description Description USB 3.0 port USB 2.0 port Drive cage bay PCI fan (optional) Media bay 2 Media bay 1 Front panel components...

  • Page 10: Front Panel Leds And Button

    Front panel LEDs and button Front panel LEDs and button Item Description Item Description Status Status Definition Definition Power On/Standby button and system power Solid green System on Flashing green Performing power-on sequence Solid amber System in standby No power present Health LED Solid green Normal...

  • Page 11: Front Panel Led Power Fault Codes

    Front panel LED power fault codes Front panel LED power fault codes The following table provides a list of power fault codes, and the subsystems that are affected. Not all power faults are used by all servers. Subsystem Subsystem LED behavior LED behavior System board 1 flash...

  • Page 12: Rear Panel Components

    Rear panel components Rear panel components Item Item Description Description Flexible Slot power supply 1 (hot-plug) Flexible Slot power supply 2 (hot-plug) Non-hot-plug power supply Power cord strain relief clip NIC 1/iLO Shared Network Port Padlock eye System fan Kensington security slot NIC port 2 Slot 4 PCI3 x8 (4, 1), half-length Slot 3 PCI3 x16 (4,1), full-length...

  • Page 13: Rear Panel Leds

    Rear panel LEDs Rear panel LEDs Item Item Description Description Status Status Definition Definition Power supply Solid green Normal System is off or power supply has failed. NIC link Green Network link No network link NIC status Green or flashing green Network active No network activity iLO link...

  • Page 14: System Board Components

    System board components System board components Item Item Description Description System fan connector System maintenance switch Flexible Slot power supply connector 4-pin power connector Heatsink fan connector 24-pin power connector M.2 SSD slot Internal USB 3.0 connector Front I/O connector x1 SATA port 1 x1 SATA port 2 Drive backplane sideband connector...
  • Page 15 Item Item Description Description Energy pack connector TPM connector System battery Slot 4 PCI3 x8 (4, 1), half-length Slot 3 PCI3 x16 (4, 1), full-length Slot 2 PCI3 x8 (4, 1), half-length Slot 1 PCI3 x16 (16, 8, 4, 1), full-length For more information on the expansion slot specifications, see PCI expansion slot definitions System board components...

  • Page 16: System Maintenance Switch Descriptions

    System maintenance switch descriptions System maintenance switch descriptions Position Position Default Default Function Function Off = iLO 5 security is enabled. On = iLO 5 security is disabled. Reserved Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled. 1 , 2 , 3 Off = No function On = Restore default manufacturing settings...

  • Page 17: Dimm Label Identification

    DIMM label identification DIMM label identification To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use the label to locate specific information about the DIMM. Item Item Description Description Example Example Capacity 8 GB...
  • Page 18 Item Item Description Description Example Example CAS latency P = CAS 15-15-15 T = CAS 17-17-17 U = CAS 20-18-18 V = CAS 19-19-19 (for RDIMM, LRDIMM) V = CAS 22-19-19 (for 3DS TSV LRDIMM) Y = CAS 21-21-21 (for RDIMM, LRDIMM) Y = CAS 24-21-21 (for 3DS TSV LRDIMM) DIMM type R = RDIMM (registered)

  • Page 19: Dimm Slot Locations

    DIMM slot locations DIMM slot locations DIMM slots are numbered sequentially (1 through 4). The supported AMP modes use the letter assignments for population guidelines. The arrow in the illustration points to the front of the server. DIMM slot locations...

  • Page 20: Pci Expansion Slot Definitions

    PCI expansion slot definitions PCI expansion slot definitions Slot Slot Type Type Form factor Form factor Connector link Connector link Negotiable link Negotiable link Supported expansion boards Supported expansion boards width width width width PCI3 FLFH 16, 8, 4, 1 Single-width GPU 10 GB Ethernet adapter Type-p Smart Array controller...

  • Page 21: Drive Leds And Buttons

    Drive LEDs and buttons Drive LEDs and buttons Drive LEDs and buttons...

  • Page 22: Low-Profile Lff Drive Led Definitions

    Low-profile LFF drive LED definitions Low-profile LFF drive LED definitions Item Item Status Status Definition Definition Fault\Locate Solid amber The drive has failed. Solid blue The drive is operating normally and being identified by a management application. Flashing amber/blue The drive has failed, or a predictive failure alert has been received for this (1 flash per second) drive;...

  • Page 23: Smart Carrier (Sc) Drive Led Definitions

    Smart Carrier (SC) drive LED definitions Smart Carrier (SC) drive LED definitions Item Item Status Status Definition Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity Rotating green Drive activity...

  • Page 24: Drive Bay Numbering

    Drive bay numbering Drive bay numbering Four-bay LFF non-hot-plug drive numbering Four-bay LFF non-hot-plug drive numbering Four-bay LFF hot-plug drive numbering Four-bay LFF hot-plug drive numbering Eight-bay SFF hot-plug drive numbering Eight-bay SFF hot-plug drive numbering Drive bay numbering...
  • Page 25 Drive bay numbering...

  • Page 26: Fan Numbering

    Fan numbering Fan numbering Fan number Fan number Fan type Fan type PCI fan (optional) System fan Heatsink fan Fan numbering...

  • Page 27: Fan Mode Behavior

    Fan mode behavior Fan mode behavior The server supports only nonredundant fan mode. If a single fan fails or is missing, the following behaviors are exhibited: The health LED flashes amber. The operating system performs a graceful shutdown. Fan mode behavior...

  • Page 28: Media Device Screws

    Media device screws Media device screws There are eight T-15 Torx screws on the front panel. These screws are provided as spare screws for installing the USB RDX drive and SATA optical drive options. CAUTION: CAUTION: The media device screws on the front panel are not compatible with a SAS LTO tape drive option. To prevent damage to the drive, do not use these media device screws on a SAS LTO tape drive.

  • Page 29: Operations

    Operations Operations Operations...

  • Page 30: Power Up The Server

    Power up the server Power up the server To power up the server, use one of the following methods: Press the Power On/Standby button. Use the virtual power button through iLO. Power up the server...

  • Page 31: Power Down The Server

    Power down the server Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. To power down the server, use one of the following methods: Press and release the Power On/Standby button.

  • Page 32: Extend The Server From The Rack

    Extend the server from the rack Extend the server from the rack Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 33: Remove The Server From The Rack

    Remove the server from the rack Remove the server from the rack WARNING: This server is heavy. To reduce the risk of personal injury or damage to the WARNING: equipment: Observe local occupational health and safety requirements and guidelines for manual material handling.

  • Page 34: Slide The Server Into The Rack

    Slide the server into the rack Slide the server into the rack Procedure Procedure 1. Press and hold the blue release latches on both rails, and then slide the server tray back into the rack. 2. Tighten the server tray thumbscrews. Slide the server into the rack...

  • Page 35: Remove The Front Bezel

    Remove the front bezel Remove the front bezel Procedure Procedure 1. If locked, unlock the front bezel. 2. Open the front bezel. 3. Pull the front bezel away from the chassis. Remove the front bezel...

  • Page 36: Install The Front Bezel

    Install the front bezel Install the front bezel Procedure Procedure 1. Insert the tabs on the bezel into the slots on the front chassis. 2. Close the front bezel. 3. Lock the front bezel. Install the front bezel...

  • Page 37: Remove The Access Panel

    Remove the access panel Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the WARNING: internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning CAUTION: any installation, removal, or replacement procedure.

  • Page 38: Install The Access Panel

    Install the access panel Install the access panel Procedure Procedure 1. Install the access panel: a. Place the access panel on the chassis and slide it toward the front of the server. b. Tighten the access panel thumbscrew. 2. Install the front bezel . 3.

  • Page 39: Remove The Air Baffle

    Remove the air baffle Remove the air baffle CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or CAUTION: blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Procedure Procedure 1.

  • Page 40: Install The Air Baffle

    Install the air baffle Install the air baffle CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or CAUTION: blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Procedure Procedure 1.

  • Page 41: Remove The Pci Slot Blank Retainer

    Remove the PCI slot blank retainer Remove the PCI slot blank retainer Procedure Procedure Remove the PCI slot blank retainer: 1. Loosen the retainer thumbscrew. 2. Slide the retainer up, then remove it from the chassis. Remove the PCI slot blank retainer...

  • Page 42: Remove The Pci Slot Blank

    Remove the PCI slot blank Remove the PCI slot blank CAUTION: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Procedure Procedure 1.

  • Page 43: Position The Tower Server For Hardware Configuration

    Position the tower server for hardware configuration Position the tower server for hardware configuration Procedure Procedure Place the server on a flat, level surface with the access panel facing up. Position the tower server for hardware configuration...

  • Page 44: Position The Tower Server For Operation

    Position the tower server for operation Position the tower server for operation Procedure Procedure Return the server to an upright position. Position the tower server for operation...

  • Page 45: Setup

    Setup Setup Setup...

  • Page 46: Initial System Installation

    Initial system installation Initial system installation Depending on your technical expertise and the complexity of the product, for the initial system installation, select one of the following options: Ordering the HPE Installation Service Setting up the server Initial system installation...

  • Page 47: Hpe Installation Service

    HPE Installation Service HPE Installation Service HPE Installation Service provides basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The Installation Service is part of a suite of HPE deployment services that are designed to give users the peace of mind that comes from knowing that their HPE and HPE- supported products have been installed by an HPE specialist.

  • Page 48: Setting Up The Server

    Setting up the server Setting up the server Prerequisites Prerequisites Before setting up the server: Download the latest SPP: https://www.hpe.com/servers/spp/download https://www.hpe.com/servers/spp/download You might be prompted for your HPE Passport credentials. Verify that your OS or virtualization software is supported: https://www.hpe.com/info/ossupport https://www.hpe.com/info/ossupport Review the UEFI Deployment Guide for HPE ProLiant Gen10 Servers and HPE Synergy: https://www.hpe.com/support/UEFIGen10-DG-en...
  • Page 49 https://www.hpe.com/info/ilo https://www.hpe.com/info/ilo The iLO port is connected to a secure network. b. Using a browser, navigate to the iLO web interface, and then log in. https://<iLO hostname or IP address> Note the following: The iLO hostname is on the serial number/iLO information pull tab. If a DHCP server assigns the IP address, the IP address appears on the boot screen.
  • Page 50 a. Insert the installation media. For remote management, click Virtual Drives in the iLO remote console to mount images, drivers, or files to a virtual folder. If a storage driver is required to install the OS, use the virtual folder to store the driver. b.

  • Page 51: Operational Requirements

    Operational requirements Operational requirements Operational requirements...

  • Page 52: Space And Airflow Requirements

    Space and airflow requirements Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

  • Page 53: Temperature Requirements

    Temperature requirements Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).

  • Page 54: Power Requirements

    Power requirements Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.

  • Page 55: Electrical Grounding Requirements

    Electrical grounding requirements Electrical grounding requirements The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, National Electric Code Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code.

  • Page 56: Rack Warnings And Cautions

    Rack warnings and cautions Rack warnings and cautions WARNING: WARNING: When all components are removed, the server weighs 6.12 kg (13.49 lb). When all components are installed, the server can weigh up to 17.60 kg (38.80 lb). Before configuring your rack solution, be sure to check the rack manufacturer weight limits and specifications.
  • Page 57 doors. Rack warnings and cautions...

  • Page 58: Server Warnings And Cautions

    Server warnings and cautions Server warnings and cautions WARNING: WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, disconnect the power cord to remove power from the server. Pressing the Power On/Standby button does not shut off system power completely.

  • Page 59: Electrostatic Discharge

    Electrostatic discharge Electrostatic discharge Be aware of the precautions you must follow when setting up the system or handling components. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the system or component.

  • Page 60: Post Screen Options

    POST screen options POST screen options When the server is powered on, the POST screen is displayed. The following options are displayed: System Utilities (F9) Use this option to configure the system BIOS. Intelligent Provisioning (F10) Use this option to deploy an operating system or configure storage. Boot menu (F11) Use this option to make a one-time boot selection.

  • Page 61: Hardware Options Installation

    Hardware options installation Hardware options installation This chapter provides detailed instructions on how to install hardware options. For more information on supported options, see the product QuickSpecs on the HPE ProLiant ML30 Gen10 Server website at: https://www.hpe.com/servers/ml30-gen10 https://www.hpe.com/servers/ml30-gen10 To view the warranty for your server and supported options, see Warranty information.

  • Page 62: Hardware Option Installation Guidelines

    Hardware option installation guidelines Hardware option installation guidelines WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the WARNING: internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation CAUTION: procedure.

  • Page 63: Tower To Rack Conversion Kit

    Tower to rack conversion kit Tower to rack conversion kit Tower to rack conversion kit...

  • Page 64: Installing The Tower-To-Rack Conversion Kit

    Installing the tower-to-rack conversion kit Installing the tower-to-rack conversion kit Use the tower-to-rack conversion kit to switch the tower server to rack mode operation. In this procedure, left and right terminology is from the perspective of a user facing the front of the rack. Procedure Procedure 1.

  • Page 65: Preparing The Server For Rack Installation

    Preparing the server for rack installation Preparing the server for rack installation Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 66: Installing The Rack Rails And Server Tray

    Installing the rack rails and server tray Installing the rack rails and server tray These rack rails can be installed in both round-hole or square-hole racks. Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available: Left and right rack rail assemblies –...
  • Page 67 c. Repeat steps a–b on the other inner rail. 3. Locate the orientation markers on the mounting rails: The front end of the rails is marked FRONT FRONT. The rear end of the rails is marked with L L for left and R R for right. 4.
  • Page 68 d. Retract and hold the front retention bracket. e. Insert the pegs on the mounting flange into the rack holes. f. Release the front retention bracket. g. Repeat steps a-f to fasten the other mounting rail. h. Make sure that both rails are mounted at the same vertical position on both sides of the rack. 5.
  • Page 69 The installation is complete. Installing the rack rails and server tray...

  • Page 70: Installing The Server On The Tray

    Installing the server on the tray Installing the server on the tray Procedure Procedure 1. Grasp the tray notch to slide the tray out of the rack. 2. Place the server on the tray. 3. Slide the server into the rack . 4.
  • Page 71 6. Power up the server . The installation is complete. Installing the server on the tray...

  • Page 72: Installing The Pci Fan And Air Baffle Options

    Installing the PCI fan and air baffle options Installing the PCI fan and air baffle options The PCI fan option is required to meet the system thermal requirement when any of the following expansion board options are installed: Type-p Smart Array controllers High-performance NIC controllers 10 GB Ethernet adapters GPUs...
  • Page 73 8. Install the air baffle: a. Insert the tabs on the baffle into the slots on the rear chassis. b. Press the front end of the baffle into the chassis. 9. Install the access panel . 10. Install the front bezel . 11.
  • Page 74 a. Connect each power cord to the server. b. Connect each power cord to the power source. 14. Power up the server . The installation is complete. Installing the PCI fan and air baffle options...

  • Page 75: Power Supply Options

    Power supply options Power supply options Depending on the installed options and the regional location where the server was purchased, the server can be configured with one of the following power supplies: HPE 350W Gold Non-hot-plug Power Supply (92% efficiency) HPE 350W E-star 1.0 Non-hot-plug Power Supply (85% efficiency) HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply Power supply options...

  • Page 76: Hot-Plug Power Supply Calculations

    Hot-plug power supply calculations Hot-plug power supply calculations For more information on the hot-plug power supply and calculators to determine server power consumption in various system configurations, see the Hewlett Packard Enterprise Power Advisor website (https://www.hpe.com/info/poweradvisor/online https://www.hpe.com/info/poweradvisor/online). Hot-plug power supply calculations...

  • Page 77: Power Supply Warnings And Cautions

    Power supply warnings and cautions Power supply warnings and cautions WARNING: WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

  • Page 78: Flexible Slot (Redundant) Power Supply Enablement Option

    Flexible Slot (Redundant) power supply enablement option Flexible Slot (Redundant) power supply enablement option The Flexible Slot (Redundant) power supply enablement option supports the installation of two Gen10 Flexible Slot (Flex Slot) power supplies. Adding a second power supply provides redundant power support to the server if one power supply fails. Do not power down the server before removing or installing a redundant hot-plug power supply.

  • Page 79: Installing A Flexible Slot (Redundant) Power Supply Enablement Option

    Installing a Flexible Slot (Redundant) power supply enablement option Installing a Flexible Slot (Redundant) power supply enablement option Prerequisites Prerequisites Before installing the Flexible Slot (Redundant) power supply enablement option, read the power supply warnings and cautions. Before you perform this procedure, make sure that you have the following items available: Flexible Slot (Redundant) power supply enablement option Hot-plug power supply T-15 Torx screwdriver...
  • Page 80 11. Connect the flexible slot power supply backplane cables . 12. Install a hot-plug power supply in the power supply bay 1. 13. To enable power redundancy in the server, install a second power supply in the power supply bay 2: a.
  • Page 81 b. Repeat step 12 to install a second hot-plug power supply in power supply bay 2. 14. If removed, install the air baffle . 15. Install the access panel . 16. Install the front bezel . 17. Do one of the following: If the server is in tower mode: Position the tower server for operation .

  • Page 82: Drive Options

    Drive options Drive options Drive options...

  • Page 83: Drive Installation Guidelines

    Drive installation guidelines Drive installation guidelines Observe the following general guidelines: The system automatically sets all drive numbers. If only one drive is used, install it in the bay with the lowest drive number. For drive numbering, see Drive bay numbering. Drives with the same capacity provide the greatest storage space efficiency when grouped into the same drive array.

  • Page 84: Drive Support Information

    Drive support information Drive support information Depending on the drive cage installed, the server supports the following drives: Non-hot-plug LFF SATA drives Hot-plug LFF SATA or SAS drives Hot-plug SFF SATA or SAS drives The server supports up to eight drives in the SFF configuration and four drives in the LFF configuration. The embedded HPE Smart Array S100i SR Gen10 Controller supports SATA drive installation.

  • Page 85: Installing An Lff Non-Hot-Plug Drive In The Drive Cage

    Installing an LFF non-hot-plug drive in the drive cage Installing an LFF non-hot-plug drive in the drive cage Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Procedure 1. Power down the server. 2.
  • Page 86 11. Install the non-hot-plug drive cage. 12. Connect the drive cables . 13. If removed, install the air baffle . 14. Install the access panel . 15. Install the front bezel . 16. Do one of the following: If the server is in tower mode: Position the tower server for operation . If the server is in rack mode: Install the server on the tray .
  • Page 87 The installation is complete. To configure arrays, see the HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard Enterprise website Hewlett Packard Enterprise website . Installing an LFF non-hot-plug drive in the drive cage...

  • Page 88: Installing An Lff Hot-Plug Drive

    Installing an LFF hot-plug drive Installing an LFF hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank. Procedure Procedure 1. Remove the front bezel . 2.
  • Page 89 Installing an LFF hot-plug drive...

  • Page 90: Installing An Sff Hot-Plug Drive

    Installing an SFF hot-plug drive Installing an SFF hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank. Procedure Procedure 1. Remove the front bezel . 2.
  • Page 91 Installing an SFF hot-plug drive...

  • Page 92: Media Device Options

    Media device options Media device options The server supports the following media device options: SAS LTO tape drive USB RDX tape drive SATA optical drive LFF non-hot-plug drive Media device options...

  • Page 93: Installing A Sas Lto Tape Drive

    Installing a SAS LTO tape drive Installing a SAS LTO tape drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank. The media bay 1 supports the installation of a SAS LTO tape drive option. Prerequisites Prerequisites Before you perform this procedure:...
  • Page 94 The shims and the screws are included in the LTO tape drive option kit. 10. Slide the LTO tape drive into the media bay until it clicks into place. 11. Connect the drive cables . 12. If removed, install the air baffle . 13.

  • Page 95: Installing A Usb Rdx Drive

    Installing a USB RDX drive Installing a USB RDX drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank. Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Procedure 1.
  • Page 96 11. Connect the drive cables . 12. If removed, install the air baffle . 13. Install the access panel . 14. Install the front bezel . 15. Do one of the following: If the server is in tower mode: Position the tower server for operation . If the server is in rack mode: Install the server on the tray .

  • Page 97: Installing An Optical Drive

    Installing an optical drive Installing an optical drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank. Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following tools available: Phillips No.
  • Page 98 10. Remove the four media device screws from the front panel . 11. Install the optical drive in the optical drive cage: a. Slide the optical drive into the optical drive cage. b. Secure the drive to the cage with the two screws, and then with the four media device screws. 12.
  • Page 99 13. Slide the optical drive assembly into the media bay until it clicks into place. 14. Connect the optical drive SATA-power Y-cable . 15. If removed, install the air baffle . 16. Install the access panel . 17. Install the front bezel . 18.

  • Page 100: Installing An Lff Non-Hot-Plug Drive In The Media Drive Bay

    Installing an LFF non-hot-plug drive in the media drive bay Installing an LFF non-hot-plug drive in the media drive bay CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank. Use the LFF drive enablement option to install non-hot-plug LFF SATA drives in the media bays.
  • Page 101 10. Remove the four media device screws from the front panel . 11. Install the media device screws in the drive cage. 12. Slide the drive cage into the media bay until it locks into place. Installing an LFF non-hot-plug drive in the media drive bay...
  • Page 102 13. Connect the drive cables . 14. If removed, install the air baffle . 15. Install the access panel . 16. Install the front bezel . 17. Do one of the following: If the server is in tower mode: Position the tower server for operation . If the server is in rack mode: Install the server on the tray .

  • Page 103: Memory Options

    Memory options Memory options IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix any combination of these IMPORTANT: DIMMs can cause the server to halt during BIOS initialization. All memory installed in the server must be of the same type.

  • Page 104: Dimm Population Information

    DIMM population information DIMM population information For specific DIMM population information, see the DIMM population guidelines on the Hewlett Packard Enterprise website (https://www.hpe.com/docs/standard-population-rules https://www.hpe.com/docs/standard-population-rules ). DIMM population information...

  • Page 105: Installing A Dimm

    Installing a DIMM Installing a DIMM Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Disconnect all peripheral cables from the server. 4.
  • Page 106 The installation is complete. After installing the DIMMs, use the System Utilities > System Configuration > BIOS/Platform > Configuration (RBSU) > Memory Options to configure the memory settings. Installing a DIMM...

  • Page 107: M.2 Ssd/Dedicated Ilo/Serial Port Enablement Option

    M.2 SSD/dedicated iLO/serial port enablement option M.2 SSD/dedicated iLO/serial port enablement option This option provides support for the following: M.2 NVMe SSD iLO Dedicated Network Port Serial port M.2 SSD/dedicated iLO/serial port enablement option...

  • Page 108: M.2 Ssd/Dedicated Ilo/Serial Port Enablement Option Components

    M.2 SSD/dedicated iLO/serial port enablement option components M.2 SSD/dedicated iLO/serial port enablement option components Item Item Description Description Enablement board stabilizer iLO Dedicated Network Port Serial port cable connector M.2 22110 SSD standoff M.2 2280 SSD standoff M.2 2242 SSD standoff M.2 SSD slot Serial port cable Serial port cable clip...

  • Page 109: Installing The M.2 Ssd/Dedicated Ilo/Serial Port Enablement Board

    Installing the M.2 SSD/dedicated iLO/serial port enablement board Installing the M.2 SSD/dedicated iLO/serial port enablement board Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following tools available: T-15 Torx screwdriver 4.5 mm hex nut screwdriver Procedure Procedure 1.
  • Page 110 10. Remove the mylar tape. 11. Install the M.2 SSD/dedicated iLO/serial port enablement board: a. Insert the enablement board into the M.2 SSD slot at a 45° angle. b. Carefully press the enablement board down to the horizontal position. c. Install the enablement board screw. Installing the M.2 SSD/dedicated iLO/serial port enablement board...
  • Page 111 12. Install the enablement board stabilizer. 13. If you intend to install an M.2 SSD on the enablement board, install it now. 14. If you intend to install the serial port cable, install it now. 15. If removed, install the air baffle . 16.
  • Page 112 20. Connect the power cords: a. Connect each power cord to the server. b. Connect each power cord to the power source. 21. Power up the server . 22. If you plan to use the iLO Dedicated Network Port, use the iLO web interface to enable this port. For more information, see the Enabling the iLO Dedicated Network Port through the iLO web interface section in the iLO user guide on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website .

  • Page 113: Installing The Serial Port Cable

    Installing the serial port cable Installing the serial port cable Prerequisites Prerequisites Before you perform this procedure, make sure that: The M.2 SSD/dedicated iLO/serial port enablement board is installed . 5 mm hex nut screwdriver is available. Procedure Procedure 1. Power down the server. 2.
  • Page 114 10. Remove the mylar tape. 11. Attach the serial port cable clip to the chassis. Installing the serial port cable...
  • Page 115 12. Connect the serial port cable to the M.2 SSD/dedicated iLO/serial port enablement board . To prevent the serial port cable from blocking the system fan airflow, route the cable beneath the fan, and then secure the extra length of the cable in the serial port cable clip. 13.

  • Page 116: Enabling The Dedicated Ilo Management Module

    Enabling the dedicated iLO management module Enabling the dedicated iLO management module The onboard NIC 1/shared iLO connector is set as the default system iLO connector. To enable the dedicated iLO management module, use the iLO 5 Configuration Utility accessible within the HPE UEFI System Utilities. For more information on the UEFI System Utilities, see the UEFI documentation on the Hewlett Packard Enterprise website ( https://www.hpe.com/servers/uefi).

  • Page 117: M.2 Ssd Option

    M.2 SSD option M.2 SSD option Use the M.2 slot on the system board or on the optional M.2 SSD/dedicated iLO/serial port enablement board to install an M.2 SSD on the server. The S100i SR Gen10 SW RAID support requires that the server boot mode be set to UEFI. M.2 SSD option...

  • Page 118: Installing An M.2 Nvme Ssd On The System Board

    Installing an M.2 NVMe SSD on the system board Installing an M.2 NVMe SSD on the system board Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following tools available: T-15 Torx screwdriver 4.5 mm hex nut screwdriver Phillips No.
  • Page 119 9. Install the hex nut screw on 2242 or 2280 standoff position on the system board. 10. Install the M.2 SSD: a. Insert the SSD into the M.2 SSD slot at a 45° angle. b. Carefully press the SSD down to the horizontal position. c.
  • Page 120 15. Connect all peripheral cables to the server. 16. Connect the power cords: a. Connect each power cord to the server. b. Connect each power cord to the power source. 17. Power up the server . The installation is complete. Installing an M.2 NVMe SSD on the system board...

  • Page 121: Installing An M.2 Nvme Ssd On An M.2 Ssd/Dedicated Ilo/Serial Port Enablement Board

    Installing an M.2 NVMe SSD on an M.2 SSD/dedicated iLO/serial port enablement board Installing an M.2 NVMe SSD on an M.2 SSD/dedicated iLO/serial port enablement board Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following tools available: T-15 Torx screwdriver 4.5 mm hex nut screwdriver Phillips No.
  • Page 122 11. If removed, install the air baffle . 12. Install the access panel . 13. Install the front bezel . 14. Do one of the following: If the server is in tower mode: Position the tower server for operation . If the server is in rack mode: Install the server on the tray .

  • Page 123: Storage Controller Options

    Storage controller options Storage controller options The server supports the following storage controllers: For SATA drives only – Embedded HPE Smart Array S100i SR Gen10 Controller For SAS and SATA drives – Type-p standup plug-in Smart Array controller The Smart Array controller can be installed in PCI expansion slots. For more information on the PCI slot specifications, see PCI expansion slot definitions.

  • Page 124: Installing A Smart Array Standup Storage Controller

    Installing a Smart Array standup storage controller Installing a Smart Array standup storage controller Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available: Smart Array standup controller option kit This kit includes the: Smart Array storage controller Controller backup power cable If you are installing a Smart Array type-p Gen10 controller, an energy pack option is required .
  • Page 125 11. Install the PCI slot blank retainer. 12. Cable the controller. 13. To enable HPE Smart Array SR SmartCache in a Smart Array P-class type-p Gen10 controller, install an energy pack. SmartCache and CacheCade enable solid-state drives to be used as caching devices for hard drive media. These features accelerate access to frequently used data by caching hot data from the hard drives onto the solid-state drives.
  • Page 126 If the server is in rack mode: Install the server on the tray . 18. Connect all peripheral cables to the server. 19. Connect the power cords: a. Connect each power cord to the server. b. Connect each power cord to the power source. 20.

  • Page 127: Energy Pack Options

    Energy pack options Energy pack options Hewlett Packard Enterprise offers two centralized backup power source options to back up write cache content on the controllers in case of an unplanned server power outage. HPE Smart Storage Battery HPE Smart Storage Hybrid Capacitor IMPORTANT: IMPORTANT: The HPE Smart Storage Hybrid Capacitor is only supported on Gen10 and later servers.
  • Page 128 HPE Smart Storage Battery Smart Storage Battery The HPE Smart Storage Battery supports the following devices: HPE Smart Array SR controllers A single 96W battery can support up to 24 devices. After the battery is installed, it might take up to two hours to charge. Controller features requiring backup power are not re-enabled until the battery is capable of supporting the backup power.

  • Page 129: Hpe Smart Storage Hybrid Capacitor

    HPE Smart Storage Hybrid Capacitor HPE Smart Storage Hybrid Capacitor The HPE Smart Storage Hybrid Capacitor supports the following devices: HPE SmartRAID SR controllers The capacitor pack can support up to two devices. This server supports the HPE Smart Storage Hybrid Capacitor with the 145mm cable. Before installing the HPE Smart Storage Hybrid Capacitor, verify that the system BIOS meets the minimum firmware requirements to support the capacitor pack.

  • Page 130: Minimum Firmware Versions

    Minimum firmware versions Minimum firmware versions Product Product Minimum firmware version Minimum firmware version HPE ProLiant ML30 Gen10 Server system ROM 2.00 HPE Smart Array SR controllers 1.90 Minimum firmware versions...

  • Page 131: Installing An Energy Pack

    Installing an energy pack Installing an energy pack Prerequisites Prerequisites Before you perform this procedure: Make sure that a Smart Array P-class type-p Gen10 controller is installed . Make sure that you have the following items available: Storage controller backup power cable (ships with the storage controller) Energy pack option If you are installing the HPE Smart Storage Hybrid Capacitor, verify that the system BIOS meets the minimum firmware requirements.
  • Page 132 10. Secure the energy pack in the holders: a. Position one end of the energy pack into the holder. b. Press and hold the release latch on the holder. c. Position the other end of the energy pack into the holder. d.
  • Page 133 If the server is in tower mode: Position the tower server for operation . If the server is in rack mode: Install the server on the tray . 16. Connect all peripheral cables to the server. 17. Connect the power cords: a.

  • Page 134: Expansion Board Options

    Expansion board options Expansion board options The server has four PCI3 expansion slots that support different form factor expansion boards. For more information on the PCI slot specifications, see PCI expansion slot definitions. Expansion board options...

  • Page 135: Expansion Board Thermal Requirement

    Expansion board thermal requirement Expansion board thermal requirement The PCI fan option is required to meet the system thermal requirement when any of the following expansion board options are installed: Type-p Smart Array controllers High-performance NIC controllers 10 GB Ethernet adapters GPUs M.2 SSDs Third-party expansion boards...

  • Page 136: Installing An Expansion Board

    Installing an expansion board Installing an expansion board CAUTION: To prevent improper cooling or thermal damage, the server PCI slots must have an expansion slot blank or CAUTION: an expansion board installed. Prerequisites Prerequisites Before you perform this procedure: Check if the expansion board option requires the PCI fan option, see Expansion board thermal requirement . Make sure that you have a T-15 Torx screwdriver available.
  • Page 137 12. Install the PCI slot blank retainer. 13. If removed, install the air baffle . 14. Install the access panel . 15. Install the front bezel . 16. Do one of the following: If the server is in tower mode: Position the tower server for operation . If the server is in rack mode: Install the server on the tray .

  • Page 138: Internal Usb Device Option

    Internal USB device option Internal USB device option The server provides one internal USB 2.0 port and one USB 3.0 port. You can use these two ports to install internal USB devices such as USB flash media devices. These devices are rarely removed and are used for booting up from flash solutions or for data backup/redundancy.

  • Page 139: Installing An Internal Usb Device

    Installing an internal USB device Installing an internal USB device Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Disconnect all peripheral cables from the server. 4.
  • Page 140 b. Connect each power cord to the power source. 16. Power up the server . The installation is complete. Installing an internal USB device...

  • Page 141: Hpe Trusted Platform Module 2.0 Gen10 Option

    HPE Trusted Platform Module 2.0 Gen10 option HPE Trusted Platform Module 2.0 Gen10 option HPE Trusted Platform Module 2.0 Gen10 option...

  • Page 142: Overview

    Overview Overview Use these instructions to install and enable an HPE TPM 2.0 Gen10 Kit in a supported server. This option is not supported on a Gen9 and earlier server. This procedure includes three sections: 1. Installing the Trusted Platform Module board. 2.

  • Page 143: Hpe Trusted Platform Module 2.0 Guidelines

    HPE Trusted Platform Module 2.0 guidelines Trusted Platform Module 2.0 guidelines CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines can cause hardware CAUTION: damage or halt data access. Hewlett Packard Enterprise SPECIAL REMINDER: Hewlett Packard Enterprise SPECIAL REMINDER: Before enabling TPM functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable.

  • Page 144: Installing And Enabling The Hpe Tpm 2.0 Gen10 Option

    Installing and enabling the HPE TPM 2.0 Gen10 option Installing and enabling the HPE TPM 2.0 Gen10 option Installing and enabling the HPE TPM 2.0 Gen10 option...

  • Page 145: Installing The Trusted Platform Module Board

    Installing the Trusted Platform Module board Installing the Trusted Platform Module board Installing the Trusted Platform Module board...

  • Page 146: Preparing The Server For Installation

    Preparing the server for installation Preparing the server for installation Procedure Procedure 1. Observe the following warnings: WARNING: The front panel Power On/Standby button does not shut off system power. WARNING: Portions of the power supply and some internal circuitry remain active until AC power is removed.

  • Page 147: Installing The Tpm Board And Cover

    Installing the TPM board and cover Installing the TPM board and cover Procedure Procedure 1. Observe the following alerts: CAUTION: If the TPM is removed from the original server and powered up on a different server, data stored in the CAUTION: TPM including keys will be erased.
  • Page 148 4. Proceed to Preparing the server for operation. Installing the TPM board and cover...

  • Page 149: Preparing The Server For Operation

    Preparing the server Preparing the server for operation for operation Procedure Procedure 1. Install any options or cables previously removed to access the TPM connector. 2. If removed, install the air baffle . 3. Install the access panel . 4. Install the front bezel . 5.

  • Page 150: Enabling The Trusted Platform Module

    Enabling the Trusted Platform Module Enabling the Trusted Platform Module When enabling the Trusted Platform module, observe the following guidelines: By default, the Trusted Platform Module is enabled as TPM 2.0 when the server is powered on after installing it. In UEFI Boot Mode, the Trusted Platform Module can be configured to operate as TPM 2.0 (default) or TPM 1.2.

  • Page 151: Enabling The Trusted Platform Module As Tpm 2.0

    Enabling the Trusted Platform Module as TPM 2.0 Enabling the Trusted Platform Module as TPM 2.0 Procedure Procedure 1. During the server startup sequence, press the F9 key to access System Utilities. 2. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Trusted Platform Module options.
  • Page 152 Enabling the Trusted Platform Module as TPM 1.2 Enabling the Trusted Platform Module as TPM 1.2 Procedure Procedure 1. During the server startup sequence, press the F9 key to access System Utilities. 2. From the System Utilities screen select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Trusted Platform Module options.

  • Page 153: Retaining The Bitlocker Recovery Key/Password

    Retaining the BitLocker recovery key/password Retaining the BitLocker recovery key/password The recovery key/password is generated during BitLocker setup, and can be saved and printed after BitLocker is enabled. When using BitLocker, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity.

  • Page 154: Cabling

    Cabling Cabling Cabling...

  • Page 155: Cabling Guidelines

    Cabling guidelines Cabling guidelines The cable colors in the cabling diagrams used in this chapter are for illustration purposes only. Observe the following guidelines when working with server cables. Before connecting cables Before connecting cables Note the port labels on the PCA components. Not all these components are used by all servers: System board ports Drive and power supply backplane ports Expansion board ports (controllers, adapters, expanders, risers, and similar boards)
  • Page 156 Remove cables that are no longer being used. Retaining them inside the server can restrict airflow. If you intend to use the removed cables later, label and store them for future use. Cabling guidelines...

  • Page 157: Storage Cabling

    Storage cabling Storage cabling Storage cabling...

  • Page 158: Lff Non-Hot-Plug Drive Cabling From The Media Bay

    LFF non-hot-plug drive cabling from the media bay LFF non-hot-plug drive cabling from the media bay LFF non-hot-plug drive cabling with non-hot-plug supply LFF non-hot-plug drive cabling with non-hot-plug supply Cable color Cable color Description Description Orange Power supply cable Blue SATA port 6 cable LFF non-hot-plug drive cabling with Flexible Slot power supply...
  • Page 159 Cable color Cable color Description Description Orange Power supply cable Blue Drive power cable Gold SATA port 6 cable LFF non-hot-plug drive cabling from the media bay...

  • Page 160: Lff Non-Hot-Plug Drive Cabling From The Drive Cage

    LFF non-hot-plug drive cabling from the drive cage LFF non-hot-plug drive cabling from the drive cage LFF non-hot-plug drive cabling with non-hot-plug power supply LFF non-hot-plug drive cabling with non-hot-plug power supply Cable color Cable color Description Description Orange SATA port 2 cable Blue SATA port 1 cable Gold...
  • Page 161 Cable color Cable color Description Description Orange SATA port 2 cable Blue SATA port 1 cable Gold SATA port 3 cable Pink SATA port 4 cable Green Drive power cable Black Power supply cable LFF non-hot-plug drive cabling from the drive cage...

  • Page 162: Lff Hot-Plug Drive Cabling

    LFF hot-plug drive cabling LFF hot-plug drive cabling LFF hot-plug drive cabling with non-hot-plug power supply LFF hot-plug drive cabling with non-hot-plug power supply Cable color Cable color Description Description Orange Mini-SAS cable with sideband connector Blue Drive power cable LFF hot-plug drive cabling with Flexible Slot power supply LFF hot-plug drive cabling with Flexible Slot power supply Cable color...
  • Page 163 Cable color Cable color Description Description Orange Drive power cable Blue Mini-SAS cable with sideband connector LFF hot-plug drive cabling for controller with non-hot-plug supply LFF hot-plug drive cabling for controller with non-hot-plug supply Cable color Cable color Description Description Orange Drive power cable Blue...
  • Page 164 Cable color Cable color Description Description Orange Drive power cable Blue Mini-SAS cable to controller port 1 LFF hot-plug drive cabling...

  • Page 165: Sff Hot-Plug Drive Cabling

    SFF hot-plug drive cabling SFF hot-plug drive cabling SFF hot-plug drive cabling with non-hot-plug power supply SFF hot-plug drive cabling with non-hot-plug power supply Cable color Cable color Description Description Orange Drive power cable Blue 24-pin power supply cable Gold 4-pin power supply cable Pink Mini-SAS cable from controller port 1 to drive backplane port 1...
  • Page 166 Cable color Cable color Description Description Orange Drive power cable Blue Mini-SAS cable from controller port 1 to drive backplane port 1 Gold Mini-SAS cable from controller port 2 to drive backplane port 2 SFF hot-plug drive cabling for controller with non-hot-plug power supply SFF hot-plug drive cabling for controller with non-hot-plug power supply Cable color Cable color...
  • Page 167 SFF hot-plug drive cabling for controller with Flexible Slot power supply SFF hot-plug drive cabling for controller with Flexible Slot power supply Cable color Cable color Description Description Orange Drive power cable Blue Mini-SAS cable from controller port 1 to drive backplane port 1 Gold Mini-SAS cable from controller port 2 to drive backplane port 2 SFF hot-plug drive cabling...

  • Page 168: Energy Pack Cabling

    Energy pack cabling Energy pack cabling Energy pack cabling...

  • Page 169: Controller Backup Power Cabling

    Controller backup power cabling Controller backup power cabling Controller backup power cabling...

  • Page 170: Media Device Cabling

    Media device cabling Media device cabling Media device cabling...

  • Page 171: Sata Optical Drive Cabling

    SATA optical drive cabling SATA optical drive cabling Cable color Cable color Description Description Orange Power supply cable Blue Optical drive power cable Gold Optical drive SATA cable SATA optical drive cabling...

  • Page 172: Sas Lto Tape Drive Cabling

    SAS LTO tape drive cabling SAS LTO tape drive cabling SAS LTO tape drive with non-hot-plug power supply SAS LTO tape drive with non-hot-plug power supply Cable color Cable color Description Description Orange Power supply cable Blue SAS LTO tape drive power cable Gold SAS LTO tape drive cable SAS LTO tape drive with Flexible Slot power supply...
  • Page 173 Cable color Cable color Description Description Orange Power supply cable Blue SAS LTO tape drive power cable Gold SAS LTO tape drive cable SAS LTO tape drive cabling...

  • Page 174: Usb Rdx Drive Cabling

    USB RDX drive cabling USB RDX drive cabling USB RDX drive with non-hot-plug power supply cabling USB RDX drive with non-hot-plug power supply cabling Cable color Cable color Description Description Orange Power supply cable Blue USB RDX drive power cable Gold USB RDX drive cable USB RDX drive with Flexible Slot power supply cabling...
  • Page 175 Cable color Cable color Description Description Orange Power supply cable Blue USB RDX drive power cable Gold USB RDX drive cable USB RDX drive cabling...

  • Page 176: Serial Port Cabling

    Serial port cabling Serial port cabling Serial port cabling...

  • Page 177: Fan Cabling

    Fan cabling Fan cabling System fan cabling System fan cabling Heatsink fan cabling Heatsink fan cabling PCI fan cabling PCI fan cabling Fan cabling...
  • Page 178 Fan cabling...

  • Page 179: Power Supply Cabling

    Power supply cabling Power supply cabling Non-hot-plug power supply cabling Non-hot-plug power supply cabling Cable color Cable color Description Description Orange 24-pin power supply cable Blue 4-pin power supply cable Flexible Slot power supply cabling Flexible Slot power supply cabling Cable color Cable color Description...
  • Page 180 Cable color Cable color Description Description Orange 24-pin power supply cable Blue 4-pin power supply cable Gold 26-pin sideband power cable Power supply cabling...

  • Page 181: Front I/O Cabling

    Front I/O cabling Front I/O cabling Front I/O cabling...

  • Page 182: Front Usb Cabling

    Front USB cabling Front USB cabling Front USB cabling...

  • Page 183: Software And Configuration Utilities

    Software and configuration utilities Software and configuration utilities Software and configuration utilities...

  • Page 184: Server Mode

    Server mode Server mode The software and configuration utilities presented in this section operate in online mode, offline mode, or in both modes. Software or configuration utility Software or configuration utility Server mode Server mode Active Health System Online and Offline HPE iLO 5 Online and Offline HPE Smart Storage Administrator...

  • Page 185: Product Quickspecs

    Product QuickSpecs Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs https://www.hpe.com/info/qs). Product QuickSpecs...

  • Page 186: Active Health System Viewer

    Active Health System Viewer Active Health System Viewer Active Health System Viewer (AHSV) is an online tool used to read, diagnose, and resolve server issues quickly using AHS uploaded data. AHSV provides Hewlett Packard Enterprise recommended repair actions based on experience and best practices. AHSV provides the ability to: Read server configuration information View Driver/Firmware inventory...

  • Page 187: Active Health System

    Active Health System Active Health System The Active Health System monitors and records changes in the server hardware and system configuration. The Active Health System provides: Continuous health monitoring of over 1600 system parameters Logging of all configuration changes Consolidated health and service alerts with precise time stamps Agentless monitoring that does not affect application performance For more information about the Active Health System, see the iLO user guide at the following website: https://www.hpe.com/support/ilo-docs.

  • Page 188: Active Health System Data Collection

    Active Health System data collection Active Health System data collection The Active Health System does not collect information about your operations, finances, customers, employees, or partners. Examples of information that is collected: Server model and serial number Processor model and speed Storage capacity and speed Memory capacity and speed Firmware/BIOS and driver versions and settings...

  • Page 189: Active Health System Log

    Active Health System Log Active Health System Log The data collected by the Active Health System is stored in the Active Health System Log. The data is logged securely, isolated from the operating system, and separate from customer data. Host resources are not consumed in the collection and logging of Active Health System data.

  • Page 190: Hpe Ilo 5

    HPE iLO 5 iLO 5 iLO 5 is a remote server management processor embedded on the system boards of supported HPE servers and compute modules. iLO enables the monitoring and controlling of servers from remote locations. iLO management is a powerful tool that provides multiple ways to configure, update, monitor, and repair servers remotely.

  • Page 191: Ilo Federation

    iLO Federation Federation iLO Federation enables you to manage multiple servers from one system using the iLO web interface. When configured for iLO Federation, iLO uses multicast discovery and peer-to-peer communication to enable communication between the systems in iLO Federation groups. When you navigate to one of the iLO Federation pages, a data request is sent from the iLO system running the web interface to its peers, and from those peers to other peers until all data for the selected iLO Federation group is retrieved.

  • Page 192: Ilo Restful Api

    iLO RESTful API RESTful API iLO includes the iLO RESTful API, which is Redfish API conformant. The iLO RESTful API is a management interface that server management tools can use to perform configuration, inventory, and monitoring tasks by sending basic HTTPS operations (GET, PUT, POST, DELETE, and PATCH) to the iLO web server.

  • Page 193: Restful Interface Tool

    RESTful Interface Tool RESTful Interface Tool The RESTful Interface Tool (iLOREST) is a scripting tool that allows you to automate HPE server management tasks. It provides a set of simplified commands that take advantage of the iLO RESTful API. You can install the tool on your computer for remote use or install it locally on a server with a Windows or Linux Operating System.

  • Page 194: Ilo Amplifier Pack

    iLO Amplifier Pack iLO Amplifier Pack iLO Amplifier Pack is an advanced server inventory, firmware and driver update solution that enables rapid discovery, detailed inventory reporting, firmware, and driver updates by leveraging iLO advanced functionality. iLO Amplifier Pack performs rapid server discovery and inventory for thousands of supported servers for the purpose of updating firmware and drivers at scale.

  • Page 195: Integrated Management Log

    Integrated Management Log Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with one-minute granularity. You can view recorded events in the IML in several ways, including the following: From within HPE SIM From within the UEFI System Utilities From within the Embedded UEFI shell...

  • Page 196: Intelligent Provisioning

    Intelligent Provisioning Intelligent Provisioning Intelligent Provisioning is a single-server deployment tool embedded in ProLiant servers and HPE Synergy compute modules. Intelligent Provisioning simplifies server setup, providing a reliable and consistent way to deploy servers. Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett Packard Enterprise-branded versions of OS software.

  • Page 197: Intelligent Provisioning Operation

    Intelligent Provisioning operation Intelligent Provisioning operation NOTE: NOTE: Intelligent Provisioning 3.62 and later requires iLO firmware version 2.44 or later. Intelligent Provisioning includes the following components: Critical boot drivers Active Health System (AHS) Erase Utility Deployment Settings IMPORTANT: IMPORTANT: Although your server is preloaded with firmware and drivers, Hewlett Packard Enterprise recommends updating the firmware upon initial setup.

  • Page 198: Management Security

    Management security Management security HPE ProLiant Gen10, HPE ProLiant Gen10 Plus, and HPE Apollo servers are built with some of the industry's most advanced security capabilities, out of the box, with a foundation of secure embedded management applications and firmware. The management security provided by HPE embedded management products enables secure support of modern workloads, protecting your components from unauthorized access and unapproved use.

  • Page 199: Scripting Toolkit For Windows And Linux

    Scripting Toolkit for Windows and Linux Scripting Toolkit for Windows and Linux The STK for Windows and Linux is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The STK is designed to support ProLiant servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process.

  • Page 200: Uefi System Utilities

    UEFI System Utilities UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: Configuring system devices and installed options. Enabling and disabling system features. Displaying system information.

  • Page 201: Selecting The Boot Mode

    Selecting the boot mode Selecting the boot mode This server provides two Boot Mode configurations: UEFI Mode and Legacy BIOS Mode. Certain boot options require that you select a specific boot mode. By default, the boot mode is set to UEFI Mode. The system must boot in UEFI Mode to use certain options, including: Secure Boot, UEFI Optimized Boot, Generic USB Boot, IPv6 PXE Boot, iSCSI Boot, NVMe Boot and Boot from URL Fibre Channel/FCoE Scan Policy...

  • Page 202: Secure Boot

    Secure Boot Secure Boot Secure Boot is a server security feature that is implemented in the BIOS and does not require special hardware. Secure Boot ensures that each component launched during the boot process is digitally signed and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS.

  • Page 203: Launching The Embedded Uefi Shell

    Launching the Embedded UEFI Shell Launching the Embedded UEFI Shell Use the Embedded UEFI Shell option to launch the Embedded UEFI Shell. The Embedded UEFI Shell is a preboot command-line environment for scripting and running UEFI applications, including UEFI boot loaders. The Shell also provides CLI-based commands you can use to obtain system information, and to configure and update the system BIOS.

  • Page 204: Hpe Smart Storage Administrator

    HPE Smart Storage Administrator HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks. Some of the advanced tasks are available in only one format.

  • Page 205: Hpe Infosight For Servers

    HPE InfoSight for servers HPE InfoSight for servers The HPE InfoSight portal is a secure web interface hosted by HPE that allows you to monitor supported devices through a graphical interface. HPE InfoSight for servers: Combines the machine learning and predictive analytics of HPE InfoSight with the health and performance monitoring of Active Health System (AHS) and HPE iLO to optimize performance and predict and prevent problems Provides automatic collection and analysis of the sensor and telemetry data from AHS to derive insights from the behaviors of the install base to provide recommendations to resolve problems and improve performance...

  • Page 206: Usb Support

    USB support USB support Hewlett Packard Enterprise Gen10 and Gen10 Plus servers support all USB operating speeds depending on the device that is connected to the server. USB support...

  • Page 207: External Usb Functionality

    External USB functionality External USB functionality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures. For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities. External USB functionality...

  • Page 208: Redundant Rom Support

    Redundant ROM support Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a single ROM that acts as two separate ROM images. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM contains a backup version.

  • Page 209: Safety And Security Benefits

    Safety and security benefits Safety and security benefits When you flash the system ROM, the flashing mechanism writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM.

  • Page 210: Keeping The System Current

    Keeping the system current Keeping the system current Keeping the system current...

  • Page 211: Updating Firmware Or System Rom

    Updating firmware or system ROM Updating firmware or system ROM To update firmware or system ROM, use one of the following methods: The Firmware Update option in the System Utilities. The fwupdate command in the Embedded UEFI Shell. Service Pack for ProLiant (SPP) HPE online flash components Moonshot Component Pack Updating firmware or system ROM...

  • Page 212: Service Pack For Proliant

    Service Pack for ProLiant Service Pack for ProLiant SPP is a systems software and firmware solution delivered as a single ISO file download. This solution uses SUM as the deployment tool and is tested and supports HPE ProLiant, HPE BladeSystem, HPE Synergy, and HPE Apollo servers and infrastructure. SPP, along with SUM and SUT, provides Smart Update system maintenance tools that systematically update HPE ProLiant, HPE BladeSystem, HPE Synergy, and HPE Apollo servers and infrastructure.

  • Page 213: Smart Update Manager

    Smart Update Manager Smart Update Manager SUM is an innovative tool for maintaining and updating the firmware, drivers, and system software of HPE ProLiant, HPE BladeSystem, HPE Synergy, HPE Superdome Flex servers, and HPE Apollo servers, infrastructure, and associated options. SUM identifies associated nodes you can update at the same time to avoid interdependency issues.

  • Page 214: Integrated Smart Update Tools

    Integrated Smart Update Tools Integrated Smart Update Tools Integrated Smart Update Tools (SUT) is the smart update solution for performing online firmware and driver updates. SUT is used with iLO 4, iLO 5, and with update solutions (management appliances such as iLO Amplifier Pack or HPE OneView and Smart Update Manager to stage, install, and activate firmware and driver updates.

  • Page 215: Updating Firmware From The System Utilities

    Updating firmware from the System Utilities Updating firmware from the System Utilities Use the Firmware Updates option to update firmware components in the system, including the system BIOS, NICs, and storage cards. Procedure Procedure 1. Access the System ROM Flash Binary component for your server from the Hewlett Packard Enterprise Support Center. 2.

  • Page 216: Updating The Firmware From The Uefi Embedded Shell

    Updating the firmware from the UEFI Embedded Shell Updating the firmware from the UEFI Embedded Shell Procedure Procedure 1. Access the System ROM Flash Binary component for your server from the Hewlett Packard Enterprise Support Center (https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc). 2. Copy the binary file to a USB media or iLO virtual media. 3.

  • Page 217: Online Flash Components

    Online Flash components Online Flash components This component provides updated system firmware that can be installed directly on supported operating systems. Additionally, when used in conjunction with SUM, this Smart Component allows the user to update firmware on remote servers from a central location. This remote deployment capability eliminates the need for the user to be physically present at the server to perform a firmware update.

  • Page 218: Drivers

    Drivers Drivers IMPORTANT: Always perform a backup before installing or updating device drivers. IMPORTANT: Update drivers using any of the following Smart Update Solutions Smart Update Solutions: Download the latest Service Pack for ProLiant (includes Smart Update Manager) Create a custom SPP download Download Smart Update Manager for Linux Download specific drivers To locate the drivers for a server, go to the Hewlett Packard Enterprise Support Center website...

  • Page 219: Software And Firmware

    Software and firmware Software and firmware Update software and firmware before using the server for the first time, unless any installed software or components require an older version. For system software and firmware updates, use one of the following sources: Download the SPP from the Hewlett Packard Enterprise website (https://www.hpe.com/servers/spp/download https://www.hpe.com/servers/spp/download).

  • Page 220: Operating System Version Support

    Operating system version support Operating system version support For information about specific versions of a supported operating system, refer to the operating system support matrix operating system support matrix . Operating system version support...

  • Page 221: Hpe Pointnext Portfolio

    HPE Pointnext Portfolio HPE Pointnext Portfolio HPE Pointnext delivers confidence, reduces risk, and helps customers realize agility and stability. Hewlett Packard Enterprise helps customers succeed through Hybrid IT by simplifying and enriching the on-premise experience, informed by public cloud qualities and attributes.

  • Page 222: Proactive Notifications

    Proactive notifications Proactive notifications 30 to 60 days in advance, Hewlett Packard Enterprise sends notifications to subscribed customers on upcoming: Hardware, firmware, and software changes Bulletins Patches Security alerts You can subscribe to proactive notifications on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website .

  • Page 223: Troubleshooting

    Troubleshooting Troubleshooting Troubleshooting...

  • Page 224: Nmi Functionality

    NMI functionality NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debugging methods. An analysis of the crash dump log is an essential part of diagnosing reliability problems, such as hanging operating systems, device drivers, and applications.

  • Page 225: Troubleshooting Resources

    Troubleshooting resources Troubleshooting resources Troubleshooting resources are available for HPE Gen10 and Gen10 Plus server products in the following documents: Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance. Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages.

  • Page 226: System Battery Replacement

    System battery replacement System battery replacement System battery replacement...

  • Page 227: System Battery Information

    System battery information System battery information The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery that provides power to the real-time clock. If this battery is not properly handled, a risk of the fire and burns exists. To reduce the risk of personal injury: Do not attempt to recharge the battery.

  • Page 228: Removing And Replacing The System Battery

    Removing and replacing the system battery Removing and replacing the system battery Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
  • Page 229 11. Install the access panel . 12. Install the front bezel . 13. Do one of the following: If the server is in tower mode: Position the tower server for operation . If the server is in rack mode: Install the server on the tray. 14.

  • Page 230: Safety, Warranty, And Regulatory Information

    Safety, warranty, and regulatory information Safety, warranty, and regulatory information Safety, warranty, and regulatory information...

  • Page 231: Regulatory Information

    Regulatory information Regulatory information To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center: https://www.hpe.com/support/Safety-Compliance-EnterpriseProducts https://www.hpe.com/support/Safety-Compliance-EnterpriseProducts Additional regulatory information Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council).

  • Page 232: Notices For Eurasian Economic Union

    Notices for Eurasian Economic Union Notices for Eurasian Economic Union Manufacturer and Local Representative Information Manufacturer and Local Representative Information Manufacturer information: Manufacturer information: Hewlett Packard Enterprise, 6280 America Center Drive, San Jose, CA 95002 U.S. Local representative information Russian: Local representative information Russian: Russia Russia...

  • Page 233: Turkey Rohs Material Content Declaration

    Turkey RoHS material content declaration Turkey RoHS material content declaration Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur Turkey RoHS material content declaration...

  • Page 234: Ukraine Rohs Material Content Declaration

    Ukraine RoHS material content declaration Ukraine RoHS material content declaration Ukraine RoHS material content declaration...

  • Page 235: Gs Gloss Declaration

    GS Gloss declaration GS Gloss declaration The product is not suitable for use at visual display workplaces according to §2 of the German Ordinance for Work with Visual Display Units. Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne § 2 der Bildschirmarbeitsverordnung geeignet. GS Gloss declaration...

  • Page 236: Warranty Information

    Warranty information Warranty information To view the warranty information for your product, see the links provided below: HPE ProLiant and IA-32 Servers and Options https://www.hpe.com/support/ProLiantServers-Warranties https://www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise and Cloudline Servers https://www.hpe.com/support/EnterpriseServers-Warranties https://www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products https://www.hpe.com/support/Storage-Warranties https://www.hpe.com/support/Storage-Warranties HPE Networking Products https://www.hpe.com/support/Networking-Warranties https://www.hpe.com/support/Networking-Warranties Warranty information...

  • Page 237: Specifications

    Specifications Specifications For more information on cable, power, environmental, compliance, and general specifications, see the HPE Compute Transceiver and HPE Compute Transceiver and Cable Hardware Matrix. Cable Hardware Matrix Specifications...

  • Page 238: Environmental Specifications

    Environmental specifications Environmental specifications Specification Specification Value Value Temperature range Temperature range — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) Relative humidity (noncondensing) — Operating 10% to 90% 28°C (82.4°F) maximum web bulb temperature Nonoperating 5% to 95% 38.7°C (101.7°F), maximum wet bulb temperature...

  • Page 239: Server Specifications

    Server specifications Server specifications Specification Specification Value Value Height 36.83 cm (14.50 in) Depth 47.50 cm (18.70 in) Width 17.50 cm (6.89 in) Weight (maximum load, approximate values) Weight (maximum load, approximate values) — Four-bay LFF non-hot-plug drive model 15.24 kg (33.59 lb) Four-bay LFF hot-plug drive model 17.60 kg (38.80 lb) Eight-bay SFF hot-plug drive model...

  • Page 240: Power Supply Specifications

    Power supply specifications Power supply specifications Depending on the installed options and the regional location where the server was purchased, the server can be configured with one of the following power supplies: HPE 350W E-star 1.0 Non-hot-plug Power Supply (85% efficiency) HPE 350W Gold Non-hot-plug Power Supply (92% efficiency) HPE 500W Flex Slot Platinum Hot-plug Power Supply For detailed power supply specifications, see th QuickSpecs on the Hewlett Packard Enterprise website...

  • Page 241: Hpe 350W E-Star 1.0 Non-Hot-Plug Power Supply (85% Efficiency)

    HPE 350W E-star 1.0 Non-hot-plug Power Supply (85% efficiency) HPE 350W E-star 1.0 Non-hot-plug Power Supply (85% efficiency) Specification Specification Value Value Input requirements Input requirements — Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current Rated input power 427 W at 115 VAC...

  • Page 242: Hpe 350W Gold Non-Hot-Plug Power Supply (92% Efficiency)

    HPE 350W Gold Non-hot-plug Power Supply (92% efficiency) HPE 350W Gold Non-hot-plug Power Supply (92% efficiency) Specification Specification Value Value Input requirements Input requirements — Rated input voltage 100 VAC to 240 VAC Rated input frequency 47 Hz to 63 Hz Rated input current Rated input power 400 W at 115 VAC...

  • Page 243: Hpe 500 W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Specification Value Value Input requirements Input requirements — Rated input voltage 100 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC...

  • Page 244: Websites

    Storage white papers and analyst reports https://www.hpe.com/storage/whitepapers https://www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Product websites Product websites HPE ProLiant ML30 Gen10 Server product page https://www.hpe.com/servers/ml30-gen10 https://www.hpe.com/servers/ml30-gen10 HPE ProLiant ML30 Gen10 Server user documents https://www.hpe.com/info/ML30Gen10-docshttps://www.hpe.com/info/ML30Gen10-docs https://www.hpe.com/info/ML30Gen10-docs Websites...

  • Page 245: Support And Other Resources

    Support and other resources Support and other resources Support and other resources...

  • Page 246: Accessing Hewlett Packard Enterprise Support

    Accessing Hewlett Packard Enterprise Support Accessing Hewlett Packard Enterprise Support For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: https://www.hpe.com/info/assistance https://www.hpe.com/info/assistance To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc Information to collect Information to collect...

  • Page 247: Clearcare Technical Support

    ClearCARE technical support ClearCARE technical support Support for ClearOS and ClearVM is not provided by Hewlett Packard Enterprise. Support for ClearOS and ClearVM is purchased and delivered by ClearCenter. You can purchase single support incidents by submitting a support ticket to ClearCenter, or you can purchase a Bronze, Silver, Gold, or Platinum ClearCARE subscription.

  • Page 248: Accessing Updates

    Accessing updates Accessing updates Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. To download product updates: Hewlett Packard Enterprise Support Center https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc Hewlett Packard Enterprise Support Center: Software downloads https://www.hpe.com/support/downloads https://www.hpe.com/support/downloads...

  • Page 249: Customer Self Repair

    Customer self repair Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR.

  • Page 250: Remote Support

    Remote support Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which initiates a fast and accurate resolution based on the service level of your product.

  • Page 251: Documentation Feedback

    Documentation feedback Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, use the Feedback button and icons (located at the bottom of an opened document) on the Hewlett Packard Enterprise Support Center portal (https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc) to send any errors, suggestions, or comments.

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