Panasonic SOUNDSLAYER SC-GN01 Troubleshooting and Specifications

Introduction

Thank you for purchasing this product. Please read these instructions carefully before using this product, and save this manual for future use.

Restore factory settings

This is done when returning the unit to the state of purchase, such as by discarding or transferring the unit.

1. Press [VOL j] until the volume reaches the minimum level [0].
   • An operation tone is made when the volume reaches the minimum level [0].
2. Press and hold the [SOUND] and [MUTE] buttons for about 5 seconds or more.
   • An operation tone is made and the unit is in the factory settings mode.
   • When the unit enters the factory settings mode, the operation indicator blinks once every second.
3. Press the [MIC MUTE] button while the unit is in the factory settings mode.
   • The settings are each initialised, returning to the factory settings.

Troubleshooting

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to "Customer Services Directory" on the front page if you reside in the U.S.A., or refer to "CONTACT INFORMATION" on the front page if you reside in Canada.

The unit does not work.

• Make sure the USB cable is firmly connected to the USB port of each device or the AC adaptor (optional).
• Make sure the USB port is normal. If there are other USB ports on your computer, try using one of the other USB ports.
• If the power still does not come on even after performing the above, unplug the USB cable and then plug it in again.

There is no sound.

• The USB port or plug may be dirty. Wipe the USB port and plug clean with a soft dry cloth.
• The sound may have been muted or turned down low on the connected device. Adjust the volume on the connected device.
• Make sure that "SC-GN01" is selected as the audio output device on the connected device.

The sound is low.

• Also increase the volume on the other devices as well as this unit.
• You may have connected to a USB2.0 port. Connect to a USB3.0 port.

There are interruptions to the sound. / Too much noise. / Poor sound quality.

• Make sure the USB port is normal. If there are other USB ports on your computer, try using one of the other USB ports.
• There may be a USB hub between the unit and the computer. If there are other USB ports on your computer, try using one of the other USB ports.
• You may be trying to supply power from the USB port of a device which is the same as the input and output of analogue audio signals or another device that is connected by some kind of wiring. Supply power with a USB AC adaptor, etc..

Cannot operate the unit.

• Try unplugging the USB cable and then plugging it in again.

There is no surround effect.

• Make sure that "Panasonic SC-GN01 (Game)" is selected as the sound device on your PC.

No output of chat audio.

• Make sure that "Panasonic SC-GN01 (Chat)" is selected as audio output device on your game, chat app, or meeting app, etc.

Poor sound quality for chat audio.

• Turn off the noise cancelling functions in the apps you are using for chat or meetings, then try again.

Low volume for chat audio.

• Also increase the volume on the other devices as well as this unit.

No output of analogue audio.

• Check whether there is a problem with the headphone jack or analogue output terminal on the device you are using. Use a pair of earphones or headphones to check whether audio is being output correctly, then try again.

This unit is not detected when connected with the USB cable.

• Try restarting the connected device.

An opening sound is made while the USB cable is connected.

• Due to its specifications, the connected device may temporarily stop supplying power via USB. When this occurs, this unit may turn off and then on, but it is not a malfunction.

Cannot raise the output when in the mode for adjusting speaker balance or the mode for adjusting audio output.

• This unit has a function that activates a control mechanism that suppresses the output when the volume is high. This is not a malfunction. Before making adjustments, lower the volume.

Specifications

General

Amplifier section

Speaker section

Front speaker (L/R) built in, Surround speaker (L/R) built in

Speaker units: 3 cm (1 3/16q) Cone type 4 pcs Impedance: 6

Microphone section

Terminal section

Compatible equipment^*4

Accessories

*1 When the power supply capacity of the USB port on the connected device is 5 V 900 mA.
Volume reduces if the power supply is 5 V 500 mA.

*2 When the audio cable (supplied) is used for the connection to the headset terminal on the connected device, also connect the USB cable to either the USB port on the connected device or to a USB AC adaptor (optional). Use a USB AC adaptor (optional) with a power supply capacity equivalent to 5 V 900 mA.

*3 Audio output and microphone input operation is not guaranteed with all devices equipped with headset terminals compatible with a 3.5 mm mini jack.

*4 Before connecting with other devices, be sure to read the operating instructions for each of the devices.

*5 For use, connect the USB plug to either the USB port on the connected device or to a USB AC adaptor (optional).

*6 Operation is not guaranteed on all computers that are running the supported OSs.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Panasonic SOUNDSLAYER SC-GN01 Troubleshooting and Specifications