Appendix A: Service Information; Service Information - Motorola ST7000 Basic Service Manual

Appendix A

Service Information

Service for the radio is based on the substitution method; whereby a working part replaces a faulty
one, providing quicker service to the customer. For example, if the controller board is faulty, it is
replaced.
If the radio requires complete testing or servicing than that is available at field level, it is sent to the
European Radio Service Center where it is serviced and returned to the Regional Service Center.
Level 1 and Level 2 Maintenance
This manual covers Level 1 and Level 2 Maintenance.
Level 1 Maintenance
You replace the radio and/or accessories and send the faulty radio and/or accessories to a higher
level of maintenance.
Level 2 Maintenance
A radio board is replaced.
The radios are programmed at the factory. They cannot be tuned at the field service level.
Level 3 Maintenance
Level 3 maintenance can only be done at the Motorola Solutions Service Center/Depot. To find out
more about Motorola Solutions Service Center, visit https://www.motorolasolutions.com/.
Replacement Parts
Damaged parts are replaced with identical replacement parts. For complete information on ordering
required parts and kits, contact your local customer service representative.
A.1
Service Information
EMEA Technical Support Operations (TSO)
The EMEA Technical Support Operations (TSO) provides a remote Technical Support Service to help
customers resolve technical issues and quickly restore networks and systems. This team of highly
skilled professionals is available to customers with current service agreements in place that include the
Technical Support Service. The TSO technical experts may be accessed through the Service Desk
either electronically or using the listed telephone numbers. If you are unsure whether your current
service agreement entitles you to benefit from this service, or if you would like more information about
the Technical Support Service, contact your local customer support or account manager for further
information.
Contact Details
Technical Requests: techsupport.emea@motorolasolutions.com
Repair Support: repair.emea@motorolasolutions.com
Contact Us: https://www.motorolasolutions.com/en_xu/support.html
MN002952A01-AH
Service Information
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