Dell OptiPlex 3080 Small Form Factor Service Manual
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Dell OptiPlex 3080 Small Form Factor Service Manual

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OptiPlex 3080 Small Form Factor
Service Manual
Regulatory Model: D15S
Regulatory Type: D15S002
December 2022
Rev. A04

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Summary of Contents for Dell OptiPlex 3080 Small Form Factor

  • Page 1 OptiPlex 3080 Small Form Factor Service Manual Regulatory Model: D15S Regulatory Type: D15S002 December 2022 Rev. A04...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    NVIDIA GeForce GT 730.............................14 AMD Radeon RX 640..............................15 AMD Radeon R5 430..............................16 System management features............................16 Dell Client Command Suite for In-Band systems management ............... 16 Chapter 4: Field service information.................... 18 Recommended tools................................18 Screw List.................................... 18 Side cover.................................... 19 Removing the side cover............................19...
  • Page 4 Installing the M.2 2280 PCIe solid-state drive..................... 38 Optical drive..................................39 Removing the slim optical-drive..........................39 Installing the slim optical-drive..........................40 WLAN card..................................42 Removing the WLAN card............................42 Installing the WLAN card............................43 Heat sink....................................44 Removing the heat-sink............................. 44 Installing the heat-sink............................... 44 Coin-cell battery................................
  • Page 5 Deleting or changing an existing system setup password.................86 Clearing CMOS settings..............................86 Clearing BIOS (System Setup) and System passwords..................86 Chapter 6: Troubleshooting......................87 Dell SupportAssist Pre-boot System Performance Check diagnostics..............87 Running the SupportAssist Pre-Boot System Performance Check..............87 Diagnostics..................................88 Diagnostic error messages..............................90 System error messages..............................

  • Page 6: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 9: After Working Inside Your Computer

    It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Major Components Of Your System

    Major components of your system...
  • Page 11 Major components of your system Major components of your system...
  • Page 12 16. Expansion card NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 13: Chapter 3: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • Graphics options • System management features Graphics options Intel UHD 610 Graphics Table 1. Intel UHD 610 Graphics specifications Intel UHD 610 Graphics Bus Type Integrated Memory Type Graphics Level...

  • Page 14: Nvidia Geforce Gt 730

    Table 2. Intel UHD 630 Graphics specifications (continued) Intel UHD 630 Graphics Supports maximum resolution ● DP: 4096 x 2304 @60 Hz, 24 bpp ● Option DP: 4096 x 2304 @60 Hz ● Option USB type-C Alt mode: 4096 x 2304 @60 Hz ●...

  • Page 15: Amd Radeon Rx 640

    Table 3. NVIDIA GeForce GT 730 specifications (continued) Feature Values 30 W TGP ● 3DMark 11 (P): E4131 3D mark performance ● 3Dmark Vantage(P): AMD Radeon RX 640 Table 4. AMD Radeon RX 640 specifications Feature Values 1.2 GHz GPU frequency DirectX Shader model Open CL...

  • Page 16: Amd Radeon R5 430

    Dell Client Command Suite. In-Band management is when the system has a functional operating system and the device is connected to a network so that it can be managed. The Dell Client Command Suite of tools can be leveraged individually or with a systems management console like SCCM, LANDESK, KACE, etc.
  • Page 17 OS-consumable state. Dell Command l Configure is a graphical user interface (GUI) admin tool for configuring and deploying hardware settings in a pre-OS or post-OS environment, and it operates seamlessly with SCCM and Airwatch and can be self-integrated into LANDesk and KACE.

  • Page 18: Chapter 4: Field Service Information

    Field service information Topics: • Recommended tools • Screw List • Side cover • Front bezel • 2.5-inch hard-drive assembly • 3.5-inch hard-drive assembly • Hard-drive and optical-drive module • Solid-state drive • Optical drive • WLAN card • Heat sink •...

  • Page 19: Side Cover

    Table 6. Screw list (continued) Component Screw type Quantity Image System board #6-32 Side cover Removing the side cover Prerequisites 1. Follow the procedure in before working inside your computer. NOTE: Ensure that you remove the security cable from the security-cable slot (if applicable). About this task The following images indicate the location of the side panels and provide a visual representation of the removal procedure.

  • Page 20: Installing The Side Cover

    Steps 1. Press down on the release latch until your hear a click. 2. Slide the side cover towards the back of the system. 3. Lift the side cover from the system. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side panels and provides a visual representation of the installation procedure.
  • Page 21 Steps 1. Locate the side cover slot on your computer. 2. Slide the side cover towards the front of the system till you hear the release latch click. Next steps 1. Follow the procedure in after working inside your computer. Field service information...

  • Page 22: Front Bezel

    Front bezel Removing the front bezel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the front bezel and provide a visual representation of the removal procedure. Steps 1.

  • Page 23: 2.5-Inch Hard-Drive Assembly

    Steps 1. Position the bezel to align the tab holders with the slots on the system chassis. 2. Press the bezel until the tabs click into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. 2.5-inch hard-drive assembly Removing the 2.5 in.

  • Page 24: Removing The Hard Drive Bracket

    Steps 1. Disconnect the hard drive data cable and power cable from the connectors on the hard drive. 2. Remove the 6-32 screw. 3. Release the hard drive assembly from the notch and slide the hard drive assembly out. NOTE: Note the orientation of the hard drive so that you can replace it correctly.

  • Page 25: Installing The 2.5 In. Hard Drive Assembly

    Steps 1. Locate the hard drive bracket on your computer. 2. Remove the eight M3x3 screws from the hard drive bracket. Installing the 2.5 in. hard drive assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 2.5 in.

  • Page 26: Installing The Hard Drive Bracket

    Steps 1. Insert the hard drive assembly into the slot on the system and slide the hard drive assembly down. 2. Press down the hard drive assembly, until it clicks into place. 3. Replace the 6-32 screw to fix the hard drive assembly. 4.

  • Page 27: 3.5-Inch Hard-Drive Assembly

    Steps 1. Replace the eight M3x3 screws to secure the hard drive bracket. 2. Align and insert the drive bracket with the slots on the drive. Next steps 1. Install the 2.5 in. hard drive assembly. 2. Install the front bezel. 3.
  • Page 28 3. Remove the front bezel. About this task The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the removal procedure. Field service information...

  • Page 29: Installing The 3.5-Inch Hard Drive

    Steps 1. Remove the two (6x32) screws that secure the hard-drive caddy to the hard-drive and optical-drive cage. 2. Slide the hard-drive towards the right to free it from the mounting points on the caddy and lift it away from the system. 3.
  • Page 30 Field service information...

  • Page 31: Hard-Drive And Optical-Drive Module

    Steps 1. Slide the hard drive into the hard-drive caddy. 2. Install the two (6x32) screws to secure the hard drive to the hard-drive caddy. 3. Place the tabs on the right side of the hard-drive caddy onto the holders on the chassis and push the left side of the caddy down.
  • Page 32 About this task The following images indicate the location of the hard-disk drive and optical-disk drive module and provide a visual representation of the removal procedure. Field service information...

  • Page 33: Installing The Hard-Disk Drive And Optical-Disk Drive Module

    Removing ODD Steps 1. Remove the hard-disk drive power cable and the SATA cable through the recess in the release latch. 2. Unroute the optical-disk drive cable and the hard-disk drive cable from the retention clip on the hard-disk drive and optical-disk drive module.
  • Page 34 Field service information...
  • Page 35 Steps 1. Connect the optical-drive data and power cable to the connectors on the optical-drive and flip the hard-disk drive and optical-disk drive module. 2. Insert the tabs on the hard-disk drive and optical-disk drive module into the slot on the system at an angle. 3.

  • Page 36: Solid-State Drive

    Solid-state drive Removing the M.2 2230 PCIe solid-state drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5 in. hard drive assembly. About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure.

  • Page 37: Removing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Insert the solid-state drive at a 45-degree angle into the system board. 3. Replace the screw (M2X3) that secures the M.2 PCIe solid-state drive to the system board. Next steps 1.

  • Page 38: Installing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 39: Optical Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Insert the solid-state drive at a 45-degree angle into the system board. 3. Replace the screw (M2X3) that secures the M.2 PCIe solid-state drive to the system board. Next steps 1.

  • Page 40: Installing The Slim Optical-Drive

    Steps 1. Press the release tab on the optical drive/ hard drive module. 2. Slide the optical drive out of the optical drive/ hard drive module. 3. Optical drive unit. 4. Optical drive/ hard drive module. Installing the slim optical-drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 41 About this task The following image indicates the location of the slim optical-drive and provides a visual representation of the installation procedure. Steps 1. Optical drive/ hard drive module. 2. Optical drive unit. 3. Insert the optical drive into the optical drive/ hard drive module. 4.

  • Page 42: Wlan Card

    WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5 in. hard drive assembly. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1.

  • Page 43: Installing The Wlan Card

    Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Steps 1.

  • Page 44: Heat Sink

    4. Replace the (M2x3) screw to secure the plastic tab to the WLAN card. Next steps 1. Install the 2.5 in. hard drive assembly. 2. Install the front bezel. 3. Install the side cover. 4. Follow the procedure in after working inside your computer. Heat sink Removing the heat-sink Prerequisites...

  • Page 45: Coin-Cell Battery

    About this task The following image indicates the location of the VR heat sink and provides a visual representation of the installation procedure. Steps 1. Place the heat sink on the processor. 2. Tighten the captive screws that secure the heat-sink to the system board and connect the heat sink fan cable to the system board.

  • Page 46: Installing The Coin-Cell Battery

    Steps 1. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the system board. 2. Remove the coin-cell battery away from the system. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 47: Expansion Card

    Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1.

  • Page 48: Installing The Graphics Card

    Steps 1. Pull the metal tab to open the expansion card latch. 2. Pull the release tab at the base of the expansion card. 3. Lift the expansion card away from the connector on the system board. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 49: Memory Modules

    Steps 1. Align the expansion card with the connector on the system board. 2. Place the card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Close the expansion card latch and press it until it clicks into place. Next steps 1.

  • Page 50: Installing The Memory Modules

    3. Remove the front bezel. 4. Remove the 2.5 in. hard drive assembly. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1. Pull the securing clips from the memory module until the memory module pops up. 2.

  • Page 51: Processor

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 52: Installing The Processor

    Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.
  • Page 53 Steps 1. Align the pin-1 corner of the processor with the pin 1 corner of the processor socket, and then place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.

  • Page 54: Power-Supply Unit

    Power-supply unit Removing the power-supply unit Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover 3. Remove the Front bezel 4. Remove the Hard drive and optical drive module NOTE: Note the routing of cables as you must route them again after you complete the task. About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure.
  • Page 55 Field service information...
  • Page 56 Field service information...

  • Page 57: Installing The Power-Supply Unit

    Steps 1. Unroute the SATA cables from the retention clip on the support bracket. 2. Remove the two screws (M6X32) and slide the support bracket out from the slot. 3. Unroute the power-supply cable from the retention clip on the chassis. 4.
  • Page 58 Field service information...
  • Page 59 Field service information...
  • Page 60 Field service information...

  • Page 61: Intrusion Switch

    Steps 1. Align and place the power-supply unit into the slot on the chassis. 2. Slide the power-supply unit into the slot until it clicks in place. 3. Replace the three screws (M6X32) to secure the power-supply unit to the chassis. 4.

  • Page 62: Installing The Intrusion Switch

    Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the intrusion switch and provides a visual representation of the installation procedure.

  • Page 63: Installing Optional I/O Modules (Type C/ Hdmi/Vga/Dp/Serial)

    About this task The following images indicate the location of the optional I/O Modules and provides a visual representation of the removal procedure. Steps 1. Remove the two (M3X3) screws that secure the optional i/O module to the computer chassis. 2.
  • Page 64 Field service information...
  • Page 65 Field service information...
  • Page 66 Steps 1. To remove the dummy metal bracket, insert a flathead screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. 2. Insert the optional I/O module into its slot from the inside of your computer. 3.

  • Page 67: System Board

    System board Removing the system board Prerequisites 1. Remove the side cover. 2. Remove the front bezel. 3. Remove the hard drive assembly. 4. Remove the solid-state drive. 5. Remove the WLAN card. 6. Remove the heat-sink. 7. Remove the memory modules. 8.
  • Page 68 Field service information...

  • Page 69: Installing The System Board

    Steps 1. Remove the screw (6-32) that secures the I/O panel. 2. Lift the I/O panel away from the system board. 3. Disconnect the intrusion switch cable. 4. Disconnect the system board power supply cables. 5. Disconnect the power button switch cable. 6.
  • Page 70 Field service information...
  • Page 71 Field service information...
  • Page 72 Steps 1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system. 2.
  • Page 73 3. Install the WLAN card. 4. Install the solid-state drive. 5. Install the hard drive assembly. 6. Install the front bezel. 7. Install the side cover. 8. Follow the procedure in after working inside your computer. Field service information...

  • Page 74: Chapter 5: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 75: One Time Boot Menu

    Table 8. Navigation keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Moves to the next focus area.

  • Page 76: System Information

    Table 9. General (continued) Option Description Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system from the devices specified in this list. UEFI Boot Path Security This option controls whether or not the system prompts the user to enter the Admin password when booting a UEFI boot path from the F12 Boot Menu.

  • Page 77: Video Screen Options

    Table 10. System Configuration (continued) Option Description ● 60 days ● 90 days ● 120 days ● 150 days ● 180 days Video screen options Table 11. Video Option Description Primary Display Allows you to select the primary display when multiple controllers are available in the system. ●...

  • Page 78: Secure Boot Options

    Table 12. Security (continued) Option Description ● PPI Bypass for Disable Commands ● PPI Bypass for Clear Commands ● Attestation Enable (default) ● Key Storage Enable (default) ● SHA-256 (default) Choose any one option: ● Disabled ● Enabled (default) Absolute This field lets you Enable, Disable or permanently Disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software.

  • Page 79: Intel Software Guard Extensions Options

    Table 13. Secure Boot (continued) Option Description ● Delete- Deletes the selected key ● Reset All Keys- Resets to default setting ● Delete All Keys- Deletes all the keys NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to default settings.

  • Page 80: Power Management

    Table 15. Performance (continued) Option Description ● Enable Intel TurboBoost This option is set by default. Hyper-Thread Control Allows you to enable or disable the HyperThreading in the processor. ● Disabled ● Enabled—Default Power management Table 16. Power Management Option Description AC Recovery Determines how the system responds when AC power is re-applied after a power loss.

  • Page 81: Post Behavior

    Post behavior Table 17. POST Behavior Option Description Adapter Warnings This option lets you choose whether the system displays warning messages when you use certain power adapters. This option is enabled by default. Numlock LED Allows you to enable or disable the Numlock feature when your computer starts. This option is enabled by default.

  • Page 82: Maintenance

    Table 19. Wireless Option Description The options are: ● WLAN/WiGig ● Bluetooth All the options are enabled by default. Maintenance Table 20. Maintenance Option Description Service Tag Displays the service tag of your computer. Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.

  • Page 83: Supportassist System Resolution

    7. After the download is complete, browse the folder where you saved the BIOS update file. 8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information, search in the Knowledge Base Resource at www.dell.com/support. Updating the BIOS in Linux and Ubuntu...

  • Page 84: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 85: System And Setup Password

    Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys then press Enter.

  • Page 86: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 87: Chapter 6: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 88: Diagnostics

    Diagnostics The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode.
  • Page 89 Table 25. Amber LED blinking failures (continued) Amber LED state White LED state System state Notes Bad coin cell Bad coin cell - Row M of table 12.4 in SIO spec [40] Table 26. States Under Host BIOS Control Amber LED state White LED state System state Notes...

  • Page 90: Diagnostic Error Messages

    If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
  • Page 91 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.

  • Page 92: System Error Messages

    The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.

  • Page 93: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
  • Page 94 Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Troubleshooting...

  • Page 95: Chapter 7: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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