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Issues and Solutions
Control Panel Issues and Solutions
Sensor status is displayed as no data available yet after the MHM program is
restarted.
After the MHM program has been restarted, sensor status may be displayed with a status of
no data available yet for up to 20 minutes while the system re-establishes communications
with the sensors.
Wired camera is displayed on the device list with a RED icon with a status of
not connected.
The wired camera was discovered and functioned properly, but is reporting a status of not
connected. Take the following steps to correct this condition:
1
Disarm the MHM system.
2
Select the wired camera from the drop down menu.
3
Verify that the there is no image present from the camera. If you see an image from the
camera, try closing and then restarting the MHM program.
4
Check the connection to the camera on the rear of the USB Gateway.
5
If the 60-foot extension cable is used, remove it to eliminate it as a source of the
problem.
6
Go to Discovery, delete the camera, and re-discover it.
Home Monitoring & Control System
53
MHM User Guide
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