Linksys BEFSR11 Fast Start page 2

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Help
?
The Help section contains the most frequently asked Internet connection questions.
If you have additional setup needs or you wish to get information on the Advanced
Features, please visit kb.linksys.com or see the User Guide, which contains a
Troubleshooting appendix (available on the Setup Wizard CD-ROM).
1. I'm not sure what information I need from my Internet Service Provider
(ISP) to get my network up and running. What questions should I ask?
What type of connection do I have: dynamic IP address, static IP address, or PPPoE?
•
If I am using a dynamic IP address, I should ask:
- What is my Host Name (if needed)?
- What is my Domain Name (if needed)?
•
If I am using a static IP address, I should ask:
- What is my IP Address?
- What is my Gateway?
- What is my DNS?
• If I am using PPPoE (typically used by DSL ISPs), I should ask:
- What is my User Name?
- What is my Password?
After you obtain the information, follow the instructions in the Fast Start - Step 3:
Configure the Router, and use this information to enter on the Setup tab. In the WAN
Connection Type section, refer to the chart on the next page:
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information. setup necessary
the for ISP your with check nection,
con- PPTP a using are you If only.
Europe in used service a is PPTP
PPTP 5.
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information. setup necessary
the for ISP your with check tion,
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Singapore in used service a is RAS
RAS 4.
If you have this type Perform these steps:
of connection:
Dynamic IP 1. Select Obtain an IP automatically as the WAN
Connection Type.
Address (DHCP)
2. Click the Apply and Continue buttons to save the setting.
Static IP Address 1. Select Static IP as the WAN Connection Type.
2. Enter the IP Address.
3. Enter the Subnet Mask.
4. Enter the Gateway Address.
5. Enter the DNS in the 1, 2, and/or 3 fields. You need to
enter at least one DNS address.
6. Click the Apply and Continue buttons to save the settings.
PPPoE 1. Select PPPoE as the WAN Connection Type.
2. Enter the User Name.
3. Enter the Password.
4. Click the Apply and Continue buttons to save the settings.
RAS or PPTP If you are using RAS (Singapore SingTel) or PPTP (service
in Europe), check with your ISP for the necessary setup
information.
2. I'm having problems connecting to the Internet, what LEDs should be lit on
the front of the 3-Port Router (BEFSRU31 only)?
•
Each Router's LED will light up for
any proper connection made on
the back of the Router—whether
it is an Ethernet cable or power
cord.
For example, the following are typical LEDs that light up once a computer and a
cable or DSL modem are connected:
- When the Router is turned on (the power adapter is plugged into the
Router), the Power LED lights up.
- When an Ethernet cable is properly connected between a PC and Port 3 of
the Router, the Link/Act , Ful/Col , and 100 LEDs in Column 3 light up.
- A cable or DSL modem connection causes the WAN Link LED to light up.
connection. the start to button Connect the click then and tab, Status the Click e.
settings. the save to buttons
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Address IP an Specify or Address IP Static 2.
•
My WAN Link LED isn't lit. What should I check?
- Check that the cable you are using between your cable or DSL modem and
the Router is the same cable that came with your modem. Depending on
the type of connection your modem uses, you may need either a "straight-
through" or "crossover" Ethernet cable (the "straight-through" type is
more common).
•
Some of the lights on the front of the Router don't light up when I plug in a PC.
- Only the Link/Act LED is required for a connection to work correctly.
3. I cannot get onto the Internet, nor can I access the Router's Setup page.
What should I check?
A. First check that the cable or DSL modem and computers are properly connected
to the Router. See Question #2 for how to verify that the connections are good.
B. Then, check that you have properly configured your PCs to communicate with the
Router. Below you will find instructions for the various versions of Windows.
- Windows 95, 98, or ME
• Click the Start menu, and then click Run. After the Run window appears,
enter winipcfg in the Open field, and then click the OK button.
•
When the IP Configuration window appears, click the gray box with a black
arrow pointing down.
• A list of adapters will appear. Select the adapter that you use to connect
to the Internet. These items should not contain "PPP", "VPN", "AOL", or
"Dial-Up adapter" as part of the entry.
• The IP Address field should show an IP address of 192.168.1.100 or
192.168.1.xxx, with "xxx" being any number greater than 100.
If your IP address is not in that range, hold the reset button on the front of
the Router for more than 30 seconds. This will cause your Router to be set
to factory default, so you will need to re-configure the Router's Setup page.
After re-configuring the Setup page, restart the computer.
- Windows NT, 2000, and XP
• Click the Start menu, and then click Run. After the Run window appears,
enter cmd in the Open field, and then click the OK button.
•
This will open a command prompt. Enter ipconfig /all and then press the
Enter key.
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Leave Mask. Subnet the for 255.255.255.0 and Address IP the for 192.168.1.1
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•
The IP Address field should show an IP address of 192.168.1.100 or
192.168.1.xxx, with "xxx" being any number greater than 100.
If your IP address is not in that range, hold the reset button on the front of
the Router for more than 30 seconds. This will cause your Router to be set
to factory default, so you will need to re-configure the Router's Setup page.
After re-configuring the Setup page, restart the computer.
C. Now you will configure some settings in Windows.
- Go to your desktop and double-click My Computer, and then double-click
Control Panel (Windows XP users using the default interface, click Start, and
then select Control Panel).
- When the Control Panel window pops up, double-click the Internet Options icon
(Windows XP users using the default interface, click Network and Internet
Connections, and then click Internet Options).
- When the Internet Options window appears, click the Connections tab.
- Check Never Dial Up a Connection. (If this choice is grayed out, that is fine.)
- Click the LAN Settings ... button in the lower right-hand corner.
- When the Local Area Network (LAN) Settings window appears, uncheck all boxes.
- Click the OK button and the Apply button (the Apply button will be grayed out if
you did not have to make any changes). Then click the OK button again.
- Exit the Control Panel, and restart your computer.
4. When I click on the icon to access the Internet, and enter the user name
and password that my ISP gave me, I cannot connect to the Internet. What
is wrong?
This means that you're using the software given to you by your ISP. Please use
Internet Explorer or Netscape Navigator, which is located on your desktop (located
on the Start Menu in Windows XP).
5. When I use Internet Explorer, a box pops up prompting me to dial up a
connection. How can I disable that?
A. Go to your desktop and double-click My Computer, and then double-click
Control Panel (Windows XP users using the default interface, click Start, and
then select Control Panel).
B. When the Control Panel window pops up, double-click the Internet Options icon
(Windows XP users using the default interface, click Network and Internet
Connections, and then click Internet Options).
C. When the Internet Options window appears, click the Connections tab.
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D. Check Never Dial Up a Connection.
E. Click the Apply button.
F. Click the OK button.
6. When I click the Apply button on the setup page of the Router, I get
prompted for my user name and password again. I try to enter admin for
the password, but I get a red screen after 3 tries. How do I fix this?
A. Go to your desktop, and double-click the Internet Explorer icon (located on the
Start Menu for Windows XP).
B. When Internet Explorer appears, enter http://192.168.1.1/Passwd.htm in the
Address field, and click Go.
C. The Enter Network Password screen will appear (Windows XP users will see a
Connect to 192.168.1.1 window).
D. Leave the user name field blank. Type admin in the Password field. Then click
the OK button.
E. You should now be at the Password page of the Router's utility.
F. Select the first field that displays a series of asterisks, *********** (Windows XP
users will see a series of bullets), and delete each *. (Make sure this field is left
blank.)
G. Select the second field that displays a series of asterisks, *********** (Windows
XP users will see a series of bullets), and delete each *. (Make sure this field is
left blank.)
H. Click the Apply button and then the Continue button.
I. Now the Router does not have a password.
You should now be able to click the Apply button on the Setup page. Don't forget to
add a password later.
7. I tried the suggestions above and still cannot get access to the Internet
from my Router. What can I do?
You can refer to the Troubleshooting appendix of the User Guide on the Setup Wizard CD-
ROM, or you can get additional assistance through one of the resources listed below.
Technical Support 800-326-7114 (toll free from U.S. or Canada)
949-271-5465 (6:00 am to 5:00 pm PST, M-F)
Email Support support@linksys.com
Website http://www.linksys.com or http://support.linksys.com
FTP Site ftp://ftp.linksys.com
Sales Information 800-546-5797 (800-LINKSYS)
FS-BEFSR11_U31-050602A JL