Sony CRE-C10 User Manual
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Sony CRE-C10 User Manual

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User Guide
Self-fitting hearing aid
CRE-C10

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Summary of Contents for Sony CRE-C10

  • Page 1 User Guide Self-fitting hearing aid CRE-C10...

  • Page 2: Table Of Contents

    Content Intended use  How to use QR codes  What you’ll find in the box  Get to know your hearing aids   Start here  How to insert the battery  How to power on/off  How to insert the hearing aids  How to remove the hearing aids  How to change Click Sleeves ...
  • Page 3 Support  Country/region specific information  Technical information ...

  • Page 4: Intended Use

    It is adjusted by the user to meet the user’s hearing needs through software tools. The device is intended for direct-to-consumer sale and use without the assistance of a hearing care professional. The Sony | Hearing Control app is intended to support self-fitting and fine-tuning of the hearing aid.
  • Page 5 NOTICE It is necessary to use the Sony | Hearing Control app to set up the device. The left and the right hearing aid are intended to be worn together. They operate as a set. CAUTION Read this user guide and the safety and maintenance information thoroughly and completely to avoid damage and injury.

  • Page 6: How To Use Qr Codes

    You will find QR codes throughout the user guide. These QR codes will help you to install the Sony | Hearing Control app or to view instructional videos. Follow these simple steps to start using the QR codes in this guide: 1.
  • Page 7 NOTICE Not all smartphone readers work the same. Some may require additional steps. WARNING In case you have any doubt whether this device is appropriate for you, consult a licensed physician before using this device.
  • Page 8 For adults 18 years and older with mild to moderate hearing loss. WARNING Contact your primary care provider before using this product if you currently experience any of these conditions as it may not be appropriate for you: severe hearing loss or deafness in at least one ear a steep decline in hearing ability within the last 90 days in one or both ears active discharge within the last 90 days...

  • Page 9: What You'll Find In The Box

    What you’ll find in the box Left and right hearing aid 1 pack of size Case 10 batteries Click Sleeve size S attached Cleaning cloth Click Sleeves Cleaning brush sizes XS, M, and L Quick start card and user guide (this booklet) Safety and maintenance information Limited warranty...

  • Page 10: Get To Know Your Hearing Aids

    Get to know your hearing aids ➊ ➊ Click Sleeve ➋ ➋ Microphone ➌ Battery door (on/off switch) ➌ ➍ Removal cord ➎ ➍ Side and orientation indicator: ➎ arrow should point upwards...

  • Page 11: Start Here

    Start here It is required to complete all steps in the Sony | Hearing Control app to setup the hearing aids for your needs. Start now by scanning the QR code with your smartphone camera or by typing the URL into your browser.
  • Page 12 Unmute your smartphone Set the volume for media sounds of your smartphone to a high level (about 75%). Download the Sony | Hearing Control app to personalize your hearing aids. sony.net/hearing-c10-app Follow the Sony | Hearing Control app for instructions.

  • Page 13: How To Insert The Battery

    How to insert the battery Open the blister from the back side and take out a battery. Place the hearing aids in front of you on the table as illustrated to the right. Place the battery inside the battery compartment. Remove the yellow sticker and close the battery door * Shown for the left device...

  • Page 14: How To Power On/Off

    How to power on/off There is no on/off button on the hearing aids. Turning on: Close the battery door. You will hear a start-up jingle indicating that the hearing aid is turned on. Turning off: Fully open the battery door. Remove hearing aids while sleeping or bathing/swimming.

  • Page 15: How To Insert The Hearing Aids

    How to insert the hearing aids The right hearing aid is marked with R. The left hearing aid is marked with L. Hold the hearing aids with the arrows pointing upwards and the removal cord at the bottom. Make sure the battery door is closed.

  • Page 16: How To Remove The Hearing Aids

    WATCH QUICK VIDEO TUTORIAL sony.net/hearing-c10-insertion Please refer to the Sony | Hearing Control app to set up the hearing aids for use. If the hearing aids do not fit comfortably in your ear, please see the section “How to change Click Sleeves”.

  • Page 17: How To Change Click Sleeves

    How to change Click Sleeves The hearing aids come with the size S Click Sleeves pre-attached. If you do not feel comfortable using this size, you can change the Click Sleeves. Please note that left and right ear sizes may differ. Choose a smaller size if the hearing aid feels tight in your ear.
  • Page 18 Installing new Click Sleeve Make sure that the tab of the Click Sleeve matches the printed line on the hearing aid. You will hear and feel a click when it is fully installed *Shown for the left device...
  • Page 19 WATCH QUICK VIDEO TUTORIAL sony.net/hearing-c10-sleeves...
  • Page 20 WARNING Risk of injury! Always wear the hearing aid with a Click Sleeve. Make sure that the Click Sleeve is completely attached. You should feel that it snaps into place. Ensure that only a single Click Sleeve is attached to each hearing aid.
  • Page 21 NOTICE Push the device into the intended position, making sure there is no discomfort/resistance.
  • Page 22 Support For more detailed information: ● Visit our website: sony.net/hearing-support ● Phone: 877-864-7669 Supported systems: For Apple iOS version 13 or above, Google Android 10 or above.
  • Page 23 Country/region specific information Certification information for hearing instruments with wireless functionality: Sony CRE-C10 ● NFMI Module 2 ● Contains FCC ID: SGI-MIM002 ● Contains IC: 267AB-MIM002...
  • Page 24 Technical information Output 2cc coupler OSPL 90 (Peak) 114 dB SPL HFA-OSPL 90 108 dB SPL Fitted OSPL 90 103 dB SPL Frequency range and noise 100 – 8600 Hz Frequency range 20 dB SPL Equivalent input noise Total harmonic distortion 2% / 3% / 2% / 1% 500 / 800 / 1600 / 3200 Hz 14 ms...
  • Page 25 Battery 1.3 V Battery voltage 1.2 mA Battery current drain All measurements performed according to ANSI S3.22:2014 with 2 cc coupler, except for latency performed to ANSI/CTA 2051:2017.
  • Page 26 Pre-configured sound profiles:  Pre-configured sound profiles...
  • Page 28 Manufactured for: Sony Electronics Inc. 115 West Century Road Suite 250 Paramus, NJ US 07652 Document No. 05176-99T02-7600 EN Order/Item No. 210 224 46 Master Rev02, 08.2022 Printed in Singapore.

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