Chapter 11 Collecting Troubleshooting Information; In Case Of Problem During Upgrade From Version 14.X; In Case Of Problem During Uninstallation Of Previous Version; In Case Of Problem During Installation Of This Version - Fujitsu ETERNUS SF Express V16.6 Migration Manual

Chapter 11
This chapter describes the method for troubleshooting if a problem occurs during the Upgrade Installation process.
The troubleshooting method differs according to the way the Upgrade Installation fails.
Use the appropriate method according to the problem type.

11.1 In Case of Problem During Upgrade from Version 14.x

11.1.1 In Case of Problem During Uninstallation of Previous Version

After the problem has been diagnosed and solved, restart the upgrade process from the beginning.
Point
-
When an error message is displayed, refer to the following manuals for the previous version, and take the appropriate action for
relevant message.
Target for Upgrade
Express
Storage Cruiser
AdvancedCopy Manager
AdvancedCopy Manager Copy
Control Module
-
When no error message is displayed, refer to the following manuals for the previous version, to collect the troubleshooting
information and then contact Fujitsu Technical Support.
Target for Upgrade
Express
Storage Cruiser
AdvancedCopy Manager
AdvancedCopy Manager Copy
Control Module

11.1.2 In Case of Problem During Installation of This Version

The uninstallation of the previous version has succeeded.
After the installation problem has been diagnosed and solved, refer to the ETERNUS SF Installation and Setup Guide for this version to
install this version.
Point
-
When an error message is displayed, refer to the following manuals for this version, and take the appropriate action for relevant
message.
Collecting Troubleshooting Information
"Messages" in the ETERNUS SF Express User's Guide
ETERNUS SF Storage Cruiser Message Guide
ETERNUS SF AdvancedCopy Manager Message Guide
"Messages for AdvancedCopy Manager CCM" in the ETERNUS SF
AdvancedCopy Manager Operator's Guide for Copy Control Module
"Trouble analysis" in the ETERNUS SF Express User's Guide for the previous
version
"Troubleshooting information" in the ETERNUS SF Storage Cruiser User's
Guide for the previous version
"Collecting maintenance information" in the ETERNUS SF AdvancedCopy
Manager Operator's Guide for the previous version
" How to Collect Data" in the ETERNUS SF AdvancedCopy Manager Operator's
Guide for Copy Control Module for the previous version
Reference
Reference
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