Samsung UN49KS850DF Service Manual
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Samsung UN49KS850DF Service Manual

Samsung UN49KS850DF Service Manual

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SERVICE
TFT-LED TV
UN**KS850DF
SUHD TV
Chassis : UWQ60
Model
: UN49KS850DF
UN55KS850DF
UN65KS850DF
Manual
1. Precautions
2. Product specifications
3. Disassembly and Reassembly
4. Troubleshooting
5. Wiring Diagram
Contents

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Summary of Contents for Samsung UN49KS850DF

  • Page 1 SUHD TV Chassis : UWQ60 Model : UN49KS850DF UN55KS850DF UN65KS850DF SERVICE Manual TFT-LED TV Contents 1. Precautions 2. Product specifications 3. Disassembly and Reassembly 4. Troubleshooting 5. Wiring Diagram UN**KS850DF...

  • Page 2: Table Of Contents

    Contents 1. Precautions ........................1-1 1-1. Safety Precautions ......................1-1 1-1-1. Warnings ........................1-1 1-1-2. Servicing the LED TV ....................1-1 1-1-3. Fire and Shock Hazard .....................1-1 1-1-4. Product Safety Notices .....................1-2 1-2. Servicing Precautions ......................1-3 1-2-1. General Servicing Precautions .................1-3 1-3. Static Electricity Precautions ....................1-4 1-4.
  • Page 3 4-5. RS-232C ..........................4-36 4-5-1. RS232C Control ....................4-36 4-6. AV Control Tabe .........................4-37 4-7. Updating the TV’s Software ....................4-45 5. Wiring Diagram ......................5-1 5-1. Layout ..........................5-1 5-2. Wiring Diagram ........................5-2 5-2-1. 49" / 55" ........................5-2 5-2-2. 65" ..........................5-2 5-3. Connector ..........................5-3 5-3-1.
  • Page 4 This Service Manual is a property of Samsung Electronics Co.,Ltd. © 2016 Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under applicable All rights reserved. International and/or domestic law. Printed in Korea...

  • Page 5: Precautions

    1. Precautions 1. Precautions 1-1. Safety Precautions Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. 1-1-1. Warnings For continued safety, do not attempt to modify the circuit board. Disconnect the AC power and DC power jack before servicing.

  • Page 6: Product Safety Notices

    1. Precautions 1-1-4. Product Safety Notices Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage, wattage, etc.

  • Page 7: Servicing Precautions

    1. Precautions 1-2. Servicing Precautions An electrolytic capacitor installed with the wrong polarity might explode. WARNING Before servicing units covered by this service manual, read and follow the Safety Precautions section of this manual. CAUTION If unforeseen circumstances create conflict between the following servicing precautions and any of the safety precautions, always follow the safety precautions.

  • Page 8: Static Electricity Precautions

    1. Precautions 1-3. Static Electricity Precautions Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some field-effect transistors. The following techniques will reduce the incidence of component damage caused by static electricity. Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge from your body by touching a known earth ground.

  • Page 9: Installation Precautions

    1. Precautions 1-4. Installation Precautions For safety reasons, more than a people are required for carrying the product. Keep the power cord away from any heat emitting devices, as a melted covering may cause fire or electric shock. Do not place the product in areas with poor ventilation such as a bookshelf or closet. The increased internal temperature may cause fire.
  • Page 10 ANNEX. Exploded View & Part List ANNEX. Exploded View & Part List [UE55KS850DFXZA FA01] 1-1. Exploded View 1-1-1. Parts List Code No. Description & Specification Q’ty SA/SNA Remark BN95-02606B PRODUCT LCD-SDC; CY-XK055FLLV4V/H,KS7500, BN96-39577B ASSY CHASSIS FRONT P; 55KS7500,Al,Dark Ti BN44-00878A DC VSS-PD BOARD;...
  • Page 11 ANNEX. Exploded View & Part List 1-2. ONE CONNECT Exploded View 1-2-1. Parts List Code No. Description & Specification Q’ty SA/SNA Remark BN96-40188B ASSY COVER P-TOP; 55KS9000,ABS,V-0,BK0008 BN94-10924A ASSY PCB MISC-ONE CONNECT MINI; Y16 OCM P BN63-15074B COVER-BOTTOM; OCM PLUS,PC+ABS,MOLD,V-0, ANNEX-2...
  • Page 12 ANNEX. Exploded View & Part List 2-1. Electrical Parts List Service Bom (SA: SERVICE AVAILABLE, SNA: SERVICE NOT AVAILABLE) Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark UN55KS850DFXZA (FA01) BN90-07963C ASSY W/I;7K BN81-08159Z A/S PART SET-ELEC W/I;LED TV ELEC spec-C BN81-12184L A/S PART SET-MECH W/I;UKS7500T,U55KT* R001A...
  • Page 13 ANNEX. Exploded View & Part List Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark ...4 0505-003391 FET-SILICON;AOD2922,N,100V,8A,140Mohm,18 ...4 0505-003397 FET-SILICON;2N7002K,N,60V,0.38A,1.19ohm, ...4 1001-001998 IC-ANALOG MULTIPLEX;NX3DV221GM,USB switc ...4 1006-001576 IC-DRIVER/RECEIVER;MAX3221ECPWR,TSSOP,16 ...4 1103-001564 IC-EEPROM;S-24C512CI-J800,512Kbit,64Kx8, ...4 1105-002704 IC-DDR4 SDRAM;K4F8E304HB-MGCH,LPDDR4-SDR ...4 1201-000166 IC-OP AMP;LM358,SOP,ST,8P,150MIL,DUAL,10 ...4 1201-004003...
  • Page 14 ANNEX. Exploded View & Part List Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark ...4 2007-007316 R-CHIP;3.3Kohm,1%,1/16W,TP,1005 ...4 2007-007317 R-CHIP;2.2Kohm,1%,1/16W,TP,1005 ...4 2007-007318 R-CHIP;1Kohm,1%,1/16W,TP,1005 ...4 2007-007334 R-CHIP;200Kohm,1%,1/16W,TP,1005 ...4 2007-007520 R-CHIP;20ohm,1%,1/10W,TP,1608 ...4 2007-007528 R-CHIP;1.5Kohm,1%,1/16W,TP,1005 ...4 2007-007627 R-CHIP;16Kohm,1%,1/16W,TP,1005 ...4 2007-007767 R-CHIP;200ohm,1%,1/16W,TP,1005 ...4 2007-007798...
  • Page 15 ANNEX. Exploded View & Part List Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark ...4 3711-007975 CONNECTOR-HEADER;BOX,10P,1R,1.25mm,SMD-A ...4 EH01 3711-008098 HEADER-BOARD TO CABLE;BOX,20P,1R,1.25mm, ...4 3711-009090 CONNECTOR-HEADER;BOX,16P,1R,1.25mm,SMD-A ...4 3711-009106 CONNECTOR-HEADER;BOX,20P,2R,2mm,ANGLE,SN ...4 3722-003199 JACK-MODULAR;8P/8C,Y,ANGLE,NONE,AU,1PORT ...4 3722-003394 JACK-PHONE;1P/6C,AU,BLK,ANGLE,3.6PI,9x14 ...4 6302-001376 GASKET-SMD;,,CONDUCTIVE FABRIC,T14,W43,L ...4 BN13-00067B...
  • Page 16 ANNEX. Exploded View & Part List Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark ...4 0404-001404 DIODE-SCHOTTKY;BAT721C,40V,200mA,SOT-23, ...4 0406-001200 DIODE-TVS;RClamp0504F,6V,1MAV,TP ...4 0406-001317 DIODE-TVS;SMAJ14A,15.6V,17.2V,1MAV,6.5VP ...4 0406-001635 DIODE-TVS;SMF5.0A,6.4V,6.7V,7V,200MAV,20 ...4 0501-000002 TR-SMALL SIGNAL;KSA812,PNP,150mW,SOT-23, ...4 0501-000445 TR-SMALL SIGNAL;KTC3875S-Y,NPN,150mW,SOT ...4 0505-003507 FET-SILICON;AO3424,N,30V,3.8A,1.4W,SOT-2 ...4 0801-003292 IC-CMOS LOGIC;7WB66,Bus Switch,MAB08A,8P...
  • Page 17 ANNEX. Exploded View & Part List Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark ...4 AD480 2203-000940 C-CER,CHIP;0.47nF,10%,50V,X7R,TP,1005 ...4 AD480 2203-002285 C-CER,CHIP;10nF,10%,50V,X7R,TP,1005 ...4 AD480 2203-005344 C-CER,CHIP;22nF,10%,25V,X7R,TP,1005,0.5T ...4 AD480 2203-006158 C-CER,CHIP;100nF,10%,16V,X7R,TP,1005,T0..4 AD480 2203-006324 C-CER,CHIP;2200nF,10%,10V,X5R,TP,1608 ...4 AD480 2203-006562 C-CER,CHIP;1000nF,10%,10V,X5R,TP,1005 ...4 AD480...
  • Page 18 T0268 3903-001117 CBF-POWER CORD;DT,USA,Angle,2P(C7),125V, 4301-000101 BATTERY-ALKALINE;1.5V,1650mAH,LR6,14.5x5 6801-002183 CARD COUPON;LED HU40-55 6900ZA,PLASTIC,W 6801-002215 CARD COUPON;7 Series and SUHD, SEA,PLAST 6902-001962 BAG PE;LDPE,BIOBASED,T0.05,W400,L300,TRP BN59-01241A REMOCON-SMART CONTROL;2016 TV,Samsung,14 AH089 BN61-14022A HOLDER-CABLE;55KS7000,ABS,T1.5,BK0007,HB M9889 BN63-02368B CLOTH-CLEAN;CLOTH,W120,L160,sea blue,ToC BN68-04972E LEAFLET-REGULATORY GUIDE;ALL,SAMSUNG,W/W BN68-05723A LABEL-ACCESSORY;ALL MODELS,YUPO,T0.2,W20 BN68-07900A MANUAL USERS;KS8500,ZA,W/P...
  • Page 19 ANNEX. Exploded View & Part List Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark ...4 BN02-00509A TAPE DOUBLE FACE;55KS7000,FELT,T0.15,W3, ...4 BN02-00509B TAPE DOUBLE FACE;55KS7000,FELT,T0.15,W3, ...4 BN39-02174A LEAD CONNECTOR-BLU;55KS7500,UL21016,18P, ...4 BN61-04692A ADHESIVE-AA;SHEET,CLEAR,C043 ...4 BN61-05728C TAPE-DOUBLE FACE;ACRYL,T0.4,W16,DARK GRA ...4 BN61-08235A HOLDER-LGP;SNB,SWRCH10A,BLACK,PRESS ...4...
  • Page 20 ANNEX. Exploded View & Part List Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark BN74-00053E TAPE-PAPER;PAPER,3M2307,0.14T,W20,50m,WH BN96-39715A ASSY BLU P-DECO;KS7000/7500,SK5EB00070,L BN96-39577B ASSY CHASSIS FRONT P;55KS7500,Al,Dark Ti BN02-00054B TAPE PET;49KS9000,PET,T0.05,W3,L34,BLACK BN02-00467A TAPE PET;KS9000,PET,T0.05,W10,L10,BLACK BN02-00486A TAPE DOUBLE FACE;55KS9000,PU FOAM,T0.5,W BN02-00488A TAPE PET;55KS7500,PET,T0.1,W3.3,L682,BLA BN02-00489A...

  • Page 21: Product Specifications

    2. Product specifications 2. Product Specifications 2-1. Product information Model UN**KS850DF Front View * W : Width H : High D : Depth Detail View Front Color Silver without Stand 42.8 x 24.8 x 3.7 inchs 49" with Stand 42.8 x 27.6 x 9.2 inchs without Stand 48.2 x 27.8 x 3.5 inchs Dimension (WxHxD)

  • Page 22: Detail Specification

    2. Product specifications 2-2. Detail Specification Item UN49KS850DFXZA General Information Product SUHD Series Country UNITED STATES Platform(TV) SoC | JAZZ-M Display Screen Size 49" Resolution 3,840 × 2,160 Ultra Black Quantum Dot Display Ultra Clear Panel Ultra Clear Ultimate Screen Curvature 3000R 10 bit Support Video...
  • Page 23 Mobile to TV - Mirroring, DLNA Family Square with S-Cloud Together Play Easy Setup Samsung SMART View App Casting Wireless TV On - Samsung WOL Wired TV On - Samsung WOL Bluetooth Low Energy Briefing On TV WiDi WiFi Direct...
  • Page 24 Bezel-less Slim Type Premium Slim Front Color Dark-titan Light Effect (Deco) Stand Type Branch Swivel (Left/Right) Additional Feature Samsung 3D Instant On Processor Quad-Core SCSA Support Accessibility Voice Guide/Enlarge/High Contrast Digital Clean View One Connect (Jack) Auto Channel Search Auto Power Off...
  • Page 25 2. Product specifications Item UN49KS850DFXZA Additional Feature Teletext (TTX) Time Shift V-Chip MBR Support Ultra Clean View Eco Feature Energy Star Eco Sensor Energy Efficiency Class...
  • Page 26 Film Mode Natural Mode Support Peak Illuminator Peak Illuminator Pro Audio Dolby Digital Plus DTS Codec Sound Output (RMS) Speaker Type 2.1CH(Down Firing With Woofer) Woofer Wallmount Sound Mode Multiroom Link TV SoundConnect BT Headset Support Smart TV Samsung SMART TV...
  • Page 27 Mobile to TV - Mirroring, DLNA Family Square with S-Cloud Together Play Easy Setup Samsung SMART View App Casting Wireless TV On - Samsung WOL Wired TV On - Samsung WOL Bluetooth Low Energy Briefing On TV WiDi WiFi Direct...
  • Page 28 Bezel-less Slim Type Premium Slim Front Color Dark Titan Light Effect (Deco) Stand Type Branch Swivel (Left/Right) Additional Feature Samsung 3D Instant On Processor Quad-Core SCSA Support Accessibility Voice Guide/Enlarge/High Contrast Digital Clean View One Connect (Jack) One Connect Auto Channel Search...
  • Page 29 2. Product specifications Item UN55KS850DFXZA Additional Feature Teletext (TTX) Time Shift V-Chip MBR Support Ultra Clean View Eco Feature Energy Star Eco Sensor Energy Efficiency Class...
  • Page 30 2. Product specifications Item UN65KS850DFXZA General Information Product SUHD Series Country UNITED STATES Platform(TV) SoC | JAZZ-M Display Screen Size 65" Resolution 3,840 × 2,160 Ultra Black Quantum Dot Display Ultra Clear Panel Ultra Clear Ultimate Screen Curvature 4200R 10 bit Support Video Picture Engine SUHD Remastering Engine...
  • Page 31 Mobile to TV - Mirroring, DLNA Family Square with S-Cloud Together Play Easy Setup Samsung SMART View App Casting Wireless TV On - Samsung WOL Wired TV On - Samsung WOL Bluetooth Low Energy Briefing On TV WiDi WiFi Direct...
  • Page 32 Bezel-less Slim Type Premium Slim Front Color Dark Titan Light Effect (Deco) Stand Type Branch Swivel (Left/Right) Additional Feature Samsung 3D Instant On Processor Quad-Core SCSA Support Accessibility Voice Guide/Enlarge/High Contrast Digital Clean View One Connect (Jack) Auto Channel Search...
  • Page 33 2. Product specifications Item UN65KS850DFXZA Additional Feature Time Shift V-Chip MBR Support Ultra Clean View Eco Feature Energy Star Eco Sensor Energy Efficiency Class 2-13...

  • Page 34: Other Specification

    2. Product specifications 2-3. Other Specification Model UN**KS8500F Item Description Screen Size (Diagonal) 49 inches 55 inches 65 inches LCD Panel SUHD 120Hz Scanning Frequency Horizontal : 270KHz(TYP) Vertical : 120Hz(TYP) Display Colors 16.7M(True Display) 1.07B(Dithered 10bit) Maximum resolution Horizontal : 3840 Pixels Vertical : 2160 Pixels Input Signal Analog 0.7 Vp-p ±...

  • Page 35: New Key Features

    2. Product specifications 2-4. NEW Key Features 2-4-1. 16" New UI Smart Hub „ GAMES Service „ APPS Service „ 2-15...

  • Page 36: Smart Things (Iot Dongle Required)

    2. Product specifications 2-4-2. Smart Things (IoT Dongle required) 2-16...

  • Page 37: Smart Control

    Pairing the TV to the Samsung Smart Control When you turn on the TV for the first time, the Samsung Smart Control pairs to the TV automatically. If the Samsung Smart Control does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press and hold the buttons labeled 1 and 2 in the figure on the left simultaneously for 3 seconds or more.

  • Page 38: Voice Interaction

    2. Product specifications 2-5-1. Voice Interaction 2-5-2. 123 Key 2-18...

  • Page 39: Extra Key

    2. Product specifications 2-5-3. EXTRA Key 2-19...

  • Page 40: Hdmi Color

    2. Product specifications 2-6. HDMI Color 2-6-1. HDMI UHD Color • When you set the HDMI connection to On, the TV turns off and then on automatically. • The HDMI connection with HDMI UHD Color set to Off supports up to UHD 50P/60P 4:2:0 input signals, while the HDMI connection with HDMI UHD Color set to On supports up to UHD 50P/60P 4:4:4 and 4:2:2 input signals.

  • Page 41: Supported Formats

    2. Product specifications 2-7. Supported Formats 2-7-1. Supported image formats and resolutions File Extension Type Resolution *.jpg JPEG 15360x8640 *.jpeg *.png 4096x4096 *.bmp 4096x4096 *.mpo 15360x8640 2-7-2. Supported music formats and codecs File Extension Type Codec Note *.mp3 MPEG MPEG1 Audio Layer 3 *.m4a *.mpa MPEG4...

  • Page 42: Supported Video Codecs

    2. Product specifications 2-7-3. Supported video codecs File Frame rate Bit rate Container Video Codecs Resolution Audio Codec Formats (fps) (Mbps) 4096 x 2160: 30 H.264 BP/MP/HP 3840 x 2160: 60 4096 x 2160 HEVC (H.265 - Main, Main10, Main4:2:2 10) Motion JPEG 3584 x 2160 *.avi...

  • Page 43: Accessories

    2. Product specifications 2-8. Accessories NOTE • The items’ colors and shapes may vary depending on the model. • Cables not included in the package contents can be purchased separately. • The part code for some accessories may differ depending on your region. Product Code.

  • Page 44: Disassembly And Reassembly

    3. Disassembly and Reassemble 3. Disassembly and Reassembly Disconnect the LED TV from the power source before disassembly. Follow these directions carefully. Use the Samsung Service tool to disassemble the cabinet. • Recommend to use the Samsung Service tool. CAUTION Recommended Torque for Cabinet/Stand screws : 22.0 ~ 26.5lbf...
  • Page 45 3. Disassembly and Reassemble Description Picture Description Screws Insert the Open Jig tool into left bottom side of the rear cover and following directions → → Open Jig If you cannot open, find the locking point HOOK disassembling Press Gently lift up the Rear Cover from the bottom corners to release all mounting clips as indicated by Red Rectangles .
  • Page 46 3. Disassembly and Reassemble Description Picture Description Screws Remove the BT/WIFI and speaker Cables from the main board then remove the speaker. Remove the power cable, BLU cable and Power cable the USI-T cables. BLU cable USI-T cables Disconnect the function cable from the logo cable.
  • Page 47 3. Disassembly and Reassemble Description Picture Description Screws Removing SMPS board. • Gently lift up (Bottom Left corner) to release the lock • Use both hands to hold the board and slide to the right to release Lift out (Bottom Left corner) to release the lock CAUTION When installing the SMPS board, verify the board is properly positioned in all 6...
  • Page 48 3. Disassembly and Reassemble Description Picture Description Screws Removing Main board. • Gently lift up (Top Right corner) to release the lock • Use both hands to hold the board and slide to the left to release the board. Lift out (Top Right corner) to release the lock CAUTION When installing the Main board, verify the board is properly positioned in all 4...

  • Page 49: Troubleshooting

    4. Troubleshooting 4. Troubleshooting 4-1. Previous Check Check list for initial operation „ Check the various cable connections first. Check to see if there is a burnt or damaged cable. Check to see if there is a disconnected or loose cable connection. Check to see if the cables are connected according to the connection diagram.

  • Page 50: How To Check Fault Symptom

    4. Troubleshooting 4-2. How to Check Fault Symptom 4-2-1. Power TV POWER STANDBY „ TV in Standby √ Standby LED Indicator If Not Lit: √ AC 120Vac Line If missing: √ 120Vac Source and Power Cord If OK: √ Resistance on SMPS Fuse after first removing AC power cord.
  • Page 51 4. Troubleshooting FUNCTION/IR Control „ CN910 (FUNCTION/IR) IR 3.3Vdc to 2.5Vdc (Effective DC) A3.3V_PW AMP_SCL_I2C 3.3Vdc (effective DC) AMP_SDA_I2C 3.3 Vdc (effective DC) KEY_INPUT1 1.8dc to 0V with command KEY_INPUT2 0V (no operation change) LED_STB_OUT 1.7Vdc STBY A3.3V_PW 3.3V to Deco Lamp LED_CTRL to Deco Lamp 1Vdc (off) 0.5V (On) CN910 LED Status / Function Switch...
  • Page 52 4. Troubleshooting SMPS POWER „ Power TV On. PS_ON . 2Vdc (when off) changes to 3.3Vdc (on) √ May already be On if IoT USB is loaded or TV Smart Things Hub mode is active. if voltage error or no change. √...
  • Page 53 4. Troubleshooting 65" SMPS Front CNM803 CNM803 Vamp CN9003 Vamp OD_Level Vamp Fail Count A13V OD_ON/OFF CNL801 A13V BLUEON/OFF A13V Fuse PS_ON/OFF A13V CNL801 CN9003 PWM_DIMMING_OUT12 PWM_DIMMING_OUT11 PWM_DIMMING_OUT10 PWM_DIMMING_OUT9 PWM_DIMMING_OUT8 PWM_DIMMING_OUT7 PWM_DIMMING_OUT6 PWM_DIMMING_OUT5 PWM_DIMMING_OUT4 PWM_DIMMING_OUT3 PWM_DIMMING_OUT2 PWM_DIMMING_OUT1 ANA_DIMMING...
  • Page 54 4. Troubleshooting BACKLIGHTS „ Activate Backlights Test Disconnect Lead Cable from Main Board to Power Supply. √ TV Screen for active backlight LEDs. If NO BACKLIGHTS √ Minus (Control) & Plus pins (Supply) on the Panel Connector voltages to the Panel. If no pin voltages replace SMPS.

  • Page 55: Video

    4. Troubleshooting 4-2-2. Video Customer Picture Test „ MAIN/TCON BOARD Main Section Pre- FRC (T-CON) Post FRC ( T-CON) Test Result Problem Check Signal Source and other Pass Pass Pass inputs to One Connect Fail Pass Pass Replace Main/T-CON Board Fail Fail Pass...
  • Page 56 4. Troubleshooting ONE CONNECT MINI „ <ONE CONNECT MINI> <Disconnect Banner> <Connect Cable> If No Video Disconnect OCB Cable. √ "Disconnect Banner" Displayed. If Banner Appears. √ One Connect Box / Cable (defective). If No Banner continue.
  • Page 57 4. Troubleshooting MAIN / T-CON Board „ Main Board Section Start Up Logo Customer Picture Test 1 Mute - 147 - Mute Video Operation : Generated on Main Section. If OK: √ Source & Input Cables. √ Other inputs. √ One Connect Cable/Box.
  • Page 58 4. Troubleshooting T-CON Section Mute - 369 - Mute NOTE May not be available for Larger models over 70 inches. Video Operation : Generated at T-CON Section. If OK: √ Main / T-CON Board (defective). If Noisy: √ Main / T-CON Board. 4-10...
  • Page 59 4. Troubleshooting PANEL „ If Noisy: √ Panel (defective). 4-11...

  • Page 60: Audio

    4. Troubleshooting 4-2-3. Audio AUDIO „ Source • No TV Sound √ Menu → Audio → Speaker Settings set to TV Speaker • Noisy / Distorted TV Audio √ Customer Menu → Support → Sound Test • Sound Test FAILS : (Missing / Noisy Audio) √...

  • Page 61: Network

    4. Troubleshooting 4-2-4. Network <TV> <Router> <Internet> TV to Router "Failure" „ Check Router Network Status Internet Wired & Wireless MAC Address • in Customer Support Menu. √ No Wired MAC Address : Replace Main Board. √ No Wireless MAC Address : Module cabling &...

  • Page 62: Smart Hub

    Terms of Agreement are accepted. Samsung Apps • If it Fails: √ Reset Smart Hub. √ Samsung Apps load correctly. √ Perform " Apps Reset" in Factory Mode. √ Go to Smart Hub and complete Terms of Agreement and set up information.
  • Page 63 4. Troubleshooting For Netflix Operation/Connection Issues: • Check Certificate & Netflix ESN Status in Factory Mode. If Certificate and ESN exists, " CO", "NfO", change the 8.8.8.8 If Certificate is missing, " C/" replace the TV’s Main Board. If ESN number is missing: NF/ do not replace the Main Board.

  • Page 64: Bluetooth / Wifi Module

    (DM) 4V p-p 4V p-p 0.5V p-p 0.5V p-p Go to Menu Support Contact Samsung Contact Samsung < - Wired MAC Address : xx:xx:xx:xx:xx:xx Main Board. Missing or Error : Replace - Wireless MAC Address : xx:xx:xx:xx:xx:xx - Bluetooth Address : xx:xx:xx:xx:xx:xx •...

  • Page 65: Factory Mode

    4. Troubleshooting 4-3. Factory Mode Factory Remote „ Power TV ON. Select TV Source. Info → Factory. MENU for return. Samsung IR Remote (Limited Operation) „ TV Power Standby. Press as follows. • Remote Button : MUTE Power • Option (must set Option Bytes when replacing Main Board.)
  • Page 66 4. Troubleshooting Option „ Factory Reset Type 55A1MU0XK Local Set SW Model UKS7500 Model 850D TUNER Table NONE MRT Option Engineer Option Setting Option Bytes Enter Factory Mode with Service Remote (only) Check Option Byte Table located on GSPN (Fast Track or Tips) Select each item to change Soft power TV Off to load →...
  • Page 67 4. Troubleshooting → Info → ER Count „ • WD Count : Watch Dog (Hardware related issue). AR Count • : Auto Reset (software (i.e. Apps) related. important Error Count Status Screen. • Verify each item listed. 4-19...
  • Page 68 4. Troubleshooting Factory Mode → Control → EDID „ Remove ALL HDMI connections. Factory Mode → Control → EDID. (→ Enter Key) Option EDID Control Sub Option Debug Hotel Option Shop Option ADC/WB Asia Option Advanced Sound Select EDID/OFF to ON. (→ Right Arrow Key) EDID ON/OFF Enter Key)

  • Page 69: Factory Mode Adjustments

    4. Troubleshooting 4-4. Factory Mode Adjustments 4-4-1. Detail Factory Option NOTE If you replace the main board with new one, please change the factory option as well. The options you must change are "Type". UN55KS850DFXZA „ 55" Inches FA01 Vendor PANEL Code BN95-02606B...
  • Page 70 4. Troubleshooting UN65KS850DFXZA „ 65" Inches FA01 AA02 Vendor PANEL Code BN95-02607B BN95-02612F Spec. CY-XK065FLLV3V/H CY-XK065FLAV7V/H Vendor SOLUM SOLUM SMPS BOARD Code BN44-00880A BN44-00880A Spec. L65E8N_KSM,AC/DC L65E8N_KSM Chassis Ass'y BN91-17214Z BN91-17222C MAIN BOARD PBA Ass'y BN94-10752Z, BN94-10924A BN94-10763C, BN94-10924A Byte Item Factory Reset Type...

  • Page 71: Factory Data

    4. Troubleshooting 4-4-2. Factory Data Option „ Factory Menu Name Data Range Factory Reset Type 49" 55" 55A1MU0XK 65" 65A1MU0XK, Local Set SW Model UKS7500 BOM Model 850D TUNER Ch Table NONE MRT Option Control „ Factory Menu Name Data Range EDID EDID ON/OFF...
  • Page 72 4. Troubleshooting Factory Menu Name Data Range OPTION_SWU RF Remocon Support CDD mode … DPMS Support T-CON Device JazzFT RM Server Type Operating LMF LEAVE THRESHOLD LMF TRIM THRESHOLD LMF TERM THRESHOLD EOS Click BP PMS Reset FAnet Thread CI CPLD Version ACM_MC UNIQUE TRIPLET FS_FAV...
  • Page 73 4. Troubleshooting Factory Menu Name Data Range Music Mode External Source Eco Solution Cloning Shop Option Exhibition Mode Peak Mode Metadata Shopmode Picture Reset Asia Option Unbalance AF Level adjust TX Power Level Mono Last Memory H Shaking SOUND High Devi *If the broadcast signal is not good, TV will complement the characteristics of the signal (most use when weak signal comes from the growing area...
  • Page 74 4. Troubleshooting Factory Menu Name Data Range Speaker EQ Bottom Checksum NONE Wall Filter Type SRS Tuning Parm SPDIF PCM Gain AudioDock BT Delay 3D_Glass BT delay Mic Scale India Sound Speaker Delay Normal NTV CU Delay NORMAL Lipsync Inx Lipsync Checksum 0x4972 Lipsync USB Test...
  • Page 75 4. Troubleshooting Factory Menu Name Data Range AP Vx1 Value N Vx1 SSC ON/OFF N Vx1 Value FRC Vx1 SSC ON/OFF FRC Vx1 SSC Period FRC Vx1 SSC Modulation FRC LVDS ON/OFF FRC LVDS SSC MFR FRC LVDS SSC MRR FRC DDR SSC ON/OFF FRC DDR SSC Period FRC DDR SSC Modulation...
  • Page 76 4. Troubleshooting Factory Menu Name Data Range TCON TCON_TEMP READ TEMP LAST 6000 DCC VERSION TCON Demura Bypass TCON FDisplay Panel Code 1 Panel Code 2 Panel Revision Panel Menu Week Panel S/N 1 Panel S/N 2 Panel S/N 3 Panel S/N 4 MPEG Margin H.264 Margin...
  • Page 77 4. Troubleshooting Factory Menu Name Data Range CES OOBE MVPD SUPPORT BT DUT BT Throughput Failure Reproduce Module 21_9 L-DETECT STABLE TIME L-DETECT UNSTABLE TIME L-DETECT CAPTION THRESHOLD L-DETECT RAGION THRESHOLD L-DETECT B-LEVEL THRESHOLD L-DETECT USB SUPPORT DB Download MRT Option Dump Failure Picture Data Dump Failure...
  • Page 78 4. Troubleshooting Factory Menu Name Data Range HDMI FLT CND SIG2 HDMI FLT CNT LOS UNSTABLE BAN CNT 1250ms HDMI ROBIN HDMI Callback HDMI CTS Thld HDMI CTS Cnt1 HDMI EQ HDMI Write Type HDMI Switch DVI SET TIME H Write HDMI Sync HDMI 3D DET HOT PLUG OFF HOLD TIME...
  • Page 79 4. Troubleshooting Factory Menu Name Data Range Scaler Pattern US Post Pattern FRC Pre Pattern FRC Post Pattern SOC TCON Pattern SOC TCON Pattern Level FRC OSD Pre Pattern FRC OSD Post Pattern FRC2 Pre Pattern FRC2 Post Pattern SOC TCON2 Pattern SOC TCON2 Pattern Level Upgrade T-CON DATA UPGRADE...
  • Page 80 4. Troubleshooting Factory Menu Name Data Range UD LDC PROFILE UPGRADE Pic Data USB Update Audio Data USB Update Eco Data USB Update CI CPLD Upgrade SC ADK Upgrade Other Setting Delete S/N IPERF Stopped Expert CAL Data Backup … CAL Data Restore MICOM POWER OFF NTV CU FW VER...
  • Page 81 4. Troubleshooting Factory Menu Name Data Range HDMI Calibration ADC Result 1st_Y_GH 1st_Y_GL 1st_Cb_BH 1st_Cb_BL 1st_Cr_RH 1st_Cr_RL 2nd_R_L 2nd_G_L 2nd_B_L 2nd_R_H 2nd_G_H 2nd_B_H White Balance R-Offset G-Offset B-Offset R-Gain G-Gain B-Gain WB-W2_R_Offset WB_W2_B_Offset WB_W2_R_Gain WB_W2_B_Gain WB_N_R_Offset WB_N_B_Offset WB_N_R_Gain WB_N_B_Gain MGA On/Off R1_Gain G1_Gain B1_Gain...
  • Page 82 4. Troubleshooting Factory Menu Name Data Range R3_Gain G3_Gain B3_Gain R4_Gain G4_Gain B4_Gain R5_Gain G5_Gain B5_Gain R6_Gain G6_Gain B6_Gain R7_Gain G7_Gain B7_Gain R8_Gain G8_Gain B8_Gain R9_Gain G9_Gain B9_Gain R10_Gain G10_Gain B10_Gain SPI White Balance SPI White Balance On/Off SPI R-Offset SPI G-Offset SPI B-Offset SPI R-Gain...
  • Page 83 4. Troubleshooting Factory Menu Name Data Range SPI W2 Bgain SPI W2 Roffset SPI W2 Boffset SPI MGA WB Data to SPI Advanced „ 4-35...
  • Page 84 4. Troubleshooting 4-5. RS-232C 4-5-1. RS232C Control • Port : COM#(Serial) • Baud rate : 9600 • Data Bit : 8 bit • Parity : None • Stop Bits : 1 Flow Control : None Description of RS232C Pin# Name Full Name Pin# Name Full Name...
  • Page 85 4. Troubleshooting 4-6. AV Control Tabe Control Item Cmd1 Cmd2 Cmd3 Value General Power Power 0x00 0x00 0x00 0x00 0x01 0x02 Volume Direct 0x01 0x00 0x00 (0~100) 0x01 0x00 Down 0x02 0x00 Mute 0x02 0x00 0x00 0x00 Direct 0x04 Continuous 0x03 0x00 0x01...
  • Page 86 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value Relax 0x07 PICTURE BackLight(CellLight) 0~20 0x01 0x00 (0~20) Contrast 0~100 0x02 0x00 (0~100) Brightness 0~100 0x03 0x00 (0~100) Sharpness 0~100 0x04 0x00 (0~100) Color 0~10 0x05 0x00 (0~100) Tint 0x06 0x00 (0~100) Advanced Settings Black Tone 0x07...
  • Page 87 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value Yellow 0x03 PICTURE Advanced Settings Color Space Custom Cyan 0x04 Color Magenta 0x05 Color Space Custom 0~100 0x13 0~100 Color Red Value Color Space Custom 0~100 0x14 0~100 Color Green Value Color Space Custom 0~100 0x15 0~100...
  • Page 88 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value Film Mode 0x05 0x00 PICTURE Picture Option Film Mode Auto1 0x01 Auto2 0x02 Cinema 0x03 Smooth Auto Motion Plus 0x06 0x00 Clear 0x01 Standard 0x02 Smooth 0x03 Custom 0x04 Blur Reduction 0x07 value Judder Reduction 0x08...
  • Page 89 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value Reset Picture Reset Picture 0x0d 0x0b 0x00 0x00 PICTURE 3D Mode 0x0e 0x0c 0x00 0x00 2D->3D 0x01 Side By Side 0x02 Top Bottom 0x03 Line By Line 0x04 Vertical Line 0x05 Checker BD 0x06 Frame 0x07...
  • Page 90 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value Size2 0x01 PICTURE Size Size3 0x02 Size4 0x03 Position Position1 0x04 0x00 Position2 0x01 Position3 0x02 Position4 0x03 Sound Select Main 0x05 0x00 0x01 Picture Off 0x12 0x00 0x00 0x00 Sound Sound Mode Standard 0x0c 0x00...
  • Page 91 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value External Speaker 0x01 Sound Speaker Select Audio Out 0x01 Sound Select Main 0x08 0x00 0x00 0x01 Sound Reset Sound Reset 0x09 0x00 0x00 3D Audio 0x0a 0x00 0x00 0x01 Medium 0x02 High 0x03 Auto Stereo Manual...
  • Page 92 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value Mute (On/Off) 0xf0 0x02 0x00 0x00 Channel Number 0xf0 0x03 0x00 0x00 Source (TV/AV/…/HDMI/…) 0xf0 0x04 0x00 0x00 Status Picture Size 0xf0 0x05 0x00 0x00 3D (On/Off) 0xf0 0x06 0x00 0x00 Picture Mode 0xf0 0x07 0x00...
  • Page 93 Updating from the Internet requires an active Internet connection. • To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
  • Page 94 5. 결선도 5. 결선도 5-1. 레이아웃 SMPS Main/T-CON ONE CONNECT Speaker BT/WIFI Module Function/IR...
  • Page 95 5. 결선도 5-2. 결선도 5-2-1. 49" / 55" 5-2-2. 65"...
  • Page 96 5. 결선도 5-3. 연결 5-3-1. 메인 보드 CN701_DB CN902_DB_LCM CN903_DB CN1101 (ARM JTAG) (TCON FLASH DOWNLOAD) (DEMURA MICOM UART) (AGING & MURA FLASH WRITE) CN201 (Power) CN901 (DIMMING) CN1801 (USI-T LEFT) CN2102 (USB) CN803 (EX-Link) CN2201 (LAN) CN1802 (USI-T RIGHT) CN1701 (OCM) CN910...
  • Page 97 5. 결선도 CN1801 (USI-T LEFT) FB_TRDY_1 PANEL_3.3V_PW PANEL_3.3V_PW FB_VCOM1_2CELL VCOM1_CELL VCOM2_CELL VCOM3_CELL VSS_-7.5V_PW VOFF_-11V_PW CKV1_MB4 CKV2_MB4 CKV3_MB4 CKV4_MB4 CKVB1_MB4 CKVB2_MB4 CKVB3_MB4 CKVB4_MB4 STVP_MB4 ASG_MON_L_MB4 25 DEMURA_SSPHOLD_SPI 26 DEMURA_SSPWP_SPI 27 DEMURA_SSPRXD_SPI 28 DEMURA_SSPTXD_SPI 29 DEMURA_SSPFRM_SPI 30 DEMURA_SSPCLK_SPI JM_USIT_TX_CH0_A+ JM_USIT_TX_CH0_A- JM_USIT_TX_CH0_B+ JM_USIT_TX_CH0_B- JM_USIT_TX_CH1_A+ JM_USIT_TX_CH1_A- JM_USIT_TX_CH1_B+...
  • Page 98 5. 결선도 CN1802 (USI-T RIGHT) FB_TRDY_E AVDD_17V_PW AVDD_17V_PW AVDD_17V_PW AVDD_17V_PW U_H_CELL U_L_CELL HAVDD_8.5V_PW L_H_CELL L_L_CELL VCCB_1.8V_PW VCCA_1.9V_PW PI_DSF_MONITOR PORTNUM SFC1 JM_USIT_TX_CH8_A+ JM_USIT_TX_CH8_A- JM_USIT_TX_CH8_B+ JM_USIT_TX_CH8_B- JM_USIT_TX_CH9_A+ JM_USIT_TX_CH9_A- JM_USIT_TX_CH9_B+ JM_USIT_TX_CH9_B- 35 JM_USIT_TX_CH10_A+ 36 JM_USIT_TX_CH10_A- 38 JM_USIT_TX_CH10_B+ 39 JM_USIT_TX_CH10_B- 41 JM_USIT_TX_CH11_A+ 42 JM_USIT_TX_CH11_A- 43 44 JM_USIT_TX_CH11_B+ JM_USIT_TX_CH11_B- 47 JM_USIT_TX_CH12_A+ 48 JM_USIT_TX_CH12_A-...
  • Page 99 5. 결선도 CN501 (SOUND) CN1701(OCM) TWT_R+ TWT_R- A3.3V_PW TUNER_SDA_12C MID_R+ MID_R- TUNER_SCL_12C OCM_IDENT JAZZOCM_SDA_12C JAZZOCM_SCL_12C TWT_L+ TWT_L- OCM_VBY1_LockN OCM_D+_USB MID_L+ MID_L- OCM_D-_USB WF_L+ WF_L- OCM_M_RX1-_VBY1 OCM_M_RX1+_VBY1 OCM_M_RX0-_VBY1 15 OCM_M_RXO+_VBY1 16 CN2102 (BT/WIFI) OCM_M_RXCLK-_ OCM_M_RXCLK+_ BT_NRESET BT_POWER_DET HDMI HDMI BT_WAKE OCM_M_RX0-_HDMI BT_D-_USB BT_D+_USB OCM_M_RX0+_HDMI...
  • Page 100 5. 결선도 CN902_DB_LCM (TCON FLASH DOWNLOAD) B3.3V_PW TCON_SSPFRM_SPI TCON_SSPRXD_SPI TCON_SSPWP_SPI TCON_SSPCLK_SPI TCON_SSPTXD_SPI SYS_NRESET/TCON_ SSPHOLD_SPI INT_TCON_SDA_12C INT_TCON_SCL_12C CN903_DB (DEMURA MICOM UART) B3.3V_PW DEMC_UART_TXD DEMC_UART_RXD CN1101 (AGING & MURA FLASH WRITE) A13V_PW A13V_PW A13V_PW PI_AGING_EN PI_AGING_EN INT_TCON_SDA_12C INT_TCON_SCL_12C 10 DEMURA_SSPRXD_SPI DEMURA_SSPWP_SPI 12 DEMURA_SSPFRM_SPI 13 DEMURA_SSPTXD_SPI 14 DEMURA_SSPCLK_SPI DEMURA_SSPHOLD_ 15 DEMURA_SPI_UPDATE 16...
  • Page 101 5. 결선도 5-3-2. One connect Board CN502 (USB2) CN803 CN501 (Optical) (USB1) CN201 CN601 CN602 CN701 CN702 (One Connect) (HDMI1) (HDMI2) (HDMI3) (HDMI4) „ One connect Board Pin Map CN502 (USB2) CN602 (HDMI2) USB1_VCC_5V_PW DS1_D-_USB HDMI2_RX2+_HDMI DS1_D+_USB HDMI2_RX2-_HDMI HDMI2_RX1+_HDMI HDMI2_RX1-_HDMI CN501 (USB1) HDMI2_RX0+_HDMI USB1_VCC_5V_PW...
  • Page 102 5. 결선도 CN201 (One Connect) MAIN_TUNER_ A3.3V_PW SDA_12C 3 MAIN_TUNER_SCL_12C 4 JACK_IDENT 5 OCM_TUNER_SDA_12C 6 OCM_TUNER_SCL_12C OCM_VBY1_LockN UPSTREAM_D+_USB UPSTREAM_D-_USB SERDES_B-_VBY1 SERDES_B+_VBY1 SERDES_A-_VBY1 SERDES_A+_VBY1 17 HDMI_TX_CLK-_HDMI 18 HDMI_TX_CLK+_HDMI HDMI_TX_DATA0-_ HDMI HDMI_TX_DATA0+_ HDMI HDMI_TX_DATA1-_ HDMI_TX_DATA1+_ HDMI HDMI HDMI_TX_DATA2-_ HDMI HDMI_TX_DATA2+_ HDMI HDMI_TX_SDA_DDC HDMI_TX_SCL_DDC CEC_OUT FEF_HOLD...
  • Page 103 5. 결선도 5-3-3. SMPS Board „ 49" / 55" CNL801 CNM803 „ SMPS Board Pin Map CNM803 CNL801 Vamp Vamp OVD LEVEL Vamp FAIL COUNT A13V OVD ON/OFF A13V BLU ON/OFF A13V Power ON/OFF A13V 21 PWM_DIMMING_OUT8 22 PWM_DIMMING_OUT7 23 PWM_DIMMING_OUT6 24 PWM_DIMMING_OUT5 25 PWM_DIMMING_OUT4 26 PWM_DIMMING_OUT3 28 PWM_DIMMING_OUT2 29 PWM_DIMMING_OUT1 30...
  • Page 104 5. 결선도 „ 65" CNM803 CN9003 CNL801 „ SMPS Board Pin Map CNM803 CNL801 Vamp Vamp OVD LEVEL Vamp FAIL COUNT A13V OVD ON/OFF A13V BLU ON/OFF A13V Power ON/OFF A13V CN9003 PWM_DIMMING_ PWM_DIMMING_ OUT12 OUT11 PWM_DIMMING_ 4 PWM_DIMMING_OUT9 OUT10 7 PWM_DIMMING_OUT8 8 PWM_DIMMING_OUT7 9 PWM_DIMMING_OUT6 10 PWM_DIMMING_OUT5 11 PWM_DIMMING_OUT4 12 PWM_DIMMING_OUT3...
  • Page 105 5. 결선도 5-4. Cable 49" 55" 65" LEAD CONNECTOR - POWER BN39-02206C BN39-02207B (SMPS - Main cable) LEAD CONNECTOR - Dimming BN39-0208B (SMPS - Main cable) LEAD CONNECTOR - SUB ASSY BN39-02211A BN39-02212A BN39-02211B (Main - Combo cable) LEAD CONNECTOR - SUB ASSY BN39-02204E BN39-02204C BN39-02204B...

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