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When should I contact Compaq
online service and support?
For many common problems and requests, Compaq online
service and support is your fastest link to up-to-date product
information and expert assistance. Visit
www.compaq.com/consumersupport to:
• Download current software and drivers for your product.
• Troubleshoot common printing problems.
• Diagnose performance issues with your PC.
• Find user manuals and documentation for your product.
When should I contact Compaq
phone service and support?
When your problem cannot be solved through Compaq
online service and support, qualified support specialists are
available 24 hours a day via 1-(800)-652-6672
[1-(800)-OK Compaq] to provide expert assistance. Call
Compaq Customer Care when:
• You either do not have Internet access, or cannot connect
to the Internet to visit
www.compaq.com/consumersupport
• Your product Quick Help does not identify or help solve
your problem.
• There is obvious damage or a mechanical breakdown
with your product rendering it inoperable.
Note: Support options, availability, and hours vary by
product, country/region, and language and are subject to
change.
For Caribbean
http://clac.compaq.com/soporte/index.html
Aruba:
800-8000 or 877-219-8671
Bahamas:
1-800-799-3477
Barbados:
1-800-796-9602
Jamaica:
1-800-799-3477
Trinidad:
1-800-799-3477
4
Compaq Out-of-Warranty
Support Options
Compaq online service and support
Compaq online service and support is available at
www.compaq.com/consumersupport to all Compaq
customers for the life of their Compaq products. It is always
open and is your fastest source for up-to-date product
information and expert assistance.
Phone support
Even after your warranty has ended, Compaq can still
provide you with service and support options.
• For Visa and MasterCard holders in the United States or
calls from Canada, please call 1-(800)-652-6672
[1-(800)-OK Compaq]. The fee is U.S. $40* per call,
charged to your Visa or MasterCard.
*Prices are subject to change without notice and may
vary based on your product.
Recycle — HP/Compaq Planet Partners
Compaq is sensitive to the environment and has a program,
Planet Partners, to make it simple for us to reclaim your old
product for recycling. Compaq will help you recycle your
old equipment even if it is not a Compaq product; we take
back all makes and models. Visit our Web site to find out
how easy it is to recycle: www.hp.com/recycle
Obtaining a Warranty Upgrade
Protect your investment!
Upgrade your standard factory warranty for up to three
years with the Care Pack. Service coverage begins on
product purchase date and you must purchase the pack
within the first year after product purchase. The hardware
service offering will be determined based on the outcome of
system self-test programs run by the customer through the
initial call to Customer Care.
For more information visit
www.hp.com/hps/carepack
or call 1-888-999-4747.
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