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Canon Pro9000 Mark II Service Manual
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Canon Pro9000 Mark II Service Manual

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Pro9000 Mark II
Service Manual
Revision 0
QY8-13CH-000
COPYRIGHTc2009 CANON INC. CANON Pro9000 Mark II 031509 XX 0.00-0
Scope
This manual has been issued by Canon Inc., to provide the service technicians of this product with the information
necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual
covers information applicable in all regions where the product is sold. For this reason, it may contain information that is
not applicable to your region.
This manual does not provide sufficient information for disassembly and reassembly procedures.
Refer to the graphics in the separate Parts Catalog.
Revision
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the
product. When changes are made to the contents of the manual, Canon will release technical information when necessary.
When substantial changes are made to the contents of the manual, Canon will issue a revised edition.
The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is
used:
Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.
Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another
language without the written permission of Canon Inc., except in the case of internal business use.
Copyright © 2009 by Canon Inc.
CANON INC.
Inkjet Device Market Support Management Div.
451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan

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Summary of Contents for Canon Pro9000 Mark II

  • Page 1 COPYRIGHTc2009 CANON INC. CANON Pro9000 Mark II 031509 XX 0.00-0 Scope This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold.
  • Page 2 Pro9000 Mark II TABLE OF CONTENTS 1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2. Customer Maintenance 1-3. Special Tools 1-4. Sensors 1-5. Serial Number Location 2. LIST OF ERROR DISPLAY / TROUBLESHOOTING 2-1.
  • Page 3 4. ADJUSTMENT / SETTINGS 4-1. User Mode 4-2. Service Mode (1) Service mode operation procedures (2) Service Tool functions (3) LF / Eject correction (4) Ink absorber counter setting 4-3. Grease Application 4-4. Special Notes on Servicing (1) Print head problem (2) Paper feed motor adjustment (3) Carriage unit replacement (4) Platen unit replacement...
  • Page 4 Pro9000 Mark II TABLE OF CONTENTS 1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Approx. Adjustment Timing Purpose Tool time EEPROM - At logic board replacement To initialize settings 1 min.
  • Page 5 HP300 Ink system - At logic board replacement To maintain detection 1 min. Service Tool function check - At spur unit replacement functionality for presence Perform in the - At carriage unit replacement of the ink tanks and each service mode. ink tank position.
  • Page 6 1-2. Customer Maintenance Approx. Adjustment Timing Purpose Tool time Automatic print - At print head replacement To ensure accurate - Printer buttons 5 min. head alignment - When print quality is not dot placement. - Computer satisfying (uneven printing, (printer etc.) driver) Manual print head...
  • Page 7 1-3. Special Tools Name Tool No. Application Remarks In common with the Pro9000 FLOIL KG-107A QY9-0057-000 To the printer's sliding portions. and Pro9500. To the carriage shaft sliding In common with the Pro9000 EU-1 QY9-0037-000 portions. and Pro9500. MOLYKOTE In common with the Pro9000 CK-0562-000 To the printer's sliding portions.
  • Page 8 sensor cam. 12 Purge cam Controls purging operation. - PG cam sensor error sensor 13 PE sensor Detects paper feeding and ejection. - No paper - Paper jam 14 PRSB sensor Controls drive of the pressure roller lift cam - PRSB position error and spur base lift cam.
  • Page 9 Click on the image to enlarge it. 6 / 56...
  • Page 10 7 / 56...
  • Page 11 1-5. Serial Number Location On the carriage flexible cable holder (visible on the right of the carriage after the printer is turned on, the top cover is opened, and the carriage moves to the center). <1. MAINTENANCE> 8 / 56...
  • Page 12 Pro9000 Mark II TABLE OF CONTENTS 2. LIST OF ERROR DISPLAY / TROUBLESHOOTING Errors and warnings are displayed by the following ways: 1. Operator call errors are indicated by the Alarm LED lit in orange, and the error messages are displayed by the printer driver Status Monitor.
  • Page 13 the front feed support is closed at paper feeding from the front tray.) 4 times Ink may have [1600] U041 Replace the applicable ink - Ink tank run out. tank, or press the - Remaining ink detection sensor Resume/Cancel button to clear - Logic board the error without ink tank replacement.
  • Page 14 CD / DVD Resume/Cancel button. printing (print continuable) Inner cover [1855] --- Open the inner cover and press closed during the Resume/Cancel button to CD / DVD clear the error. The CD or printing (print DVD being printed at error occurrence will be ejected without printing the remaining continuable)
  • Page 15 continuable) the front tray is in the lowered position at the start of printing from the front tray.) Front tray in the [1283] --- Lower the front tray, and press raised position the Resume/Cancel button. (print NOT (The error is indicated when continuable) the front tray is raised position during printing from the rear...
  • Page 16 replacing the ink tank(s), press the Resume/Cancel button for 5 sec. or longer to disable the function to detect the remaining ink amount. After the operation, it is recorded in the printer EEPROM that the function to detect the remaining ink amount was disabled.
  • Page 17 2-2. Service Call Errors (by Cyclic Blinking of Alarm and Power LEDs) Service call errors are indicated by the number of cycles the Alarm and Power LEDs blink, and the corresponding error code with the message, "A printer error has occurred. Turn the printer off and then on again.
  • Page 18 paper feeding from the - ASF unit rear tray. - Logic board 6 times Internal [5400] The internal temperature is (1) Cable connection temperature not normal. (2) Part replacement: error - Carriage unit - Logic board - Print head 7 times Ink absorber [5B00, The ink absorber is...
  • Page 19 paper path; remove foreign material. (3) Cable connection (4) Part replacement: - EJ slit disk film - LF / EJ timing sensor unit - Platen unit - Logic board - Paper feed motor 18 times Spur base lift [5120] The spur base did not (1) Cable connection mechanism move up or down...
  • Page 20 2-3. Troubleshooting by Symptom Symptom Solution (Parts that are likely to be faulty) Faulty The power does not turn on. (1) Confirm connection of the power supply unit: operation The power turns off - Harness and connector conditions immediately after power-on. (2) Replace the following item(s): - Logic board - Power supply unit...
  • Page 21 - Timing slit film - Carriage unit - Logic board Graphic or text is enlarged on (1) Confirm that the LF / EJ slit film is free from printouts in the paper feed smearing or scratches: direction. - Cleaning of the LF / EJ slit film.. (2) Replace the following item(s): - LF / EJ slit film - LF / EJ timing sensor unit...
  • Page 22 Pro9000 Mark II TABLE OF CONTENTS 3. REPAIR 3-1. Major Replacement Parts (and Notes on Disassembling / Reassembling) Est. Recommended removal time Service Operation procedure / Notes on Adjustment / settings required part check replacement (min.) Logic (1) External housing...
  • Page 23 3. Check the ink system function. [See 4-2. Service Mode, for details.] 4. Perform print head alignment in the user mode. Paper (1) External housing - EEPROM At replacement: feed (2) Printer unit 1. Adjust the paper feed motor. information motor (3) Paper feed motor [See...
  • Page 24 Timing (1) External housing After replacement: - EEPROM slit strip (2) Timing slit strip film / Timing 1. Perform print head alignment information film slit disk feed film in the user mode. print 2. Perform LF / Eject correction - Service test - Upon contact with the film, wipe in the service mode.
  • Page 25 Pro9000 Mark II --- 3. REPAIR TABLE OF CONTENTS 3-2. Part Replacement Procedures (Click on the image to enlarge it.) Be sure to protect the printer from static electricity in repair servicing, especially for the logic board and panel board.
  • Page 26 3) Remove the main case. (no screw) Release 2 tabs on the front, 1 tab from each side, and 2 tabs on the back (6 tabs in total). 23 / 56...
  • Page 27 (2) Carriage unlocking The carriage can be unlocked in either of the following two ways: a) While unlocking the carriage by pressing and holding down the carriage lock pin, slide the carriage to the left (to the opposite of the home position). b) Rotate the gear at the back of the purge unit to unlock the carriage, and slide the carriage to the left (to the opposite of the home position).
  • Page 28 (3) Printer unit removal 1) Disconnect one panel board connector (red-circled), the AC adapter connector, and one logic board connector (red-circled). 2) Separate the chassis from the bottom case. (4 screws) 25 / 56...
  • Page 29 3) Remove the screws and disengage the boss that fix the front stay to the front door holder, then separate the printer unit from the bottom case. (2 screws) 26 / 56...
  • Page 30 (4) Carriage unit removal 1) Remove the timing slit film. Be cautious to keep it free from any grease or damage. 2) Disengage the carriage belt, remove the screws from the carriage motor, then push the pulley upward (as indicated by the red arrow). (2 screws) 3) Remove the carriage shaft fixing spring R and the shaft cam.
  • Page 31 4) Mark the position of the carriage shaft adjustment plate, then remove its screws. (2 screws) 4-4. Special Notes on Servicing, (3) Carriage unit replacement, for details. 5) Remove the carriage shaft fixing spring L, E-ring, and washer. 6) Remove the carriage shaft, and the cam on the left side. 28 / 56...
  • Page 32 7) Disconnect the carriage cable from the logic board. 8) Slide the carriage unit to the center (the ink tank replacement position). While slightly pulling the front stay toward you, remove the carriage unit. 29 / 56...
  • Page 33 (5) ASF unit removal 1) Disconnect the PE sensor connector, carriage cable, and front feed PE sensor cable from the ASF. 2) Disengage the two cores. For the cables indicated by the blue circle in the photo, only six of them pass through the core. Keep those cables connected to the ASF, and just leave them (with the core) away from the ASF.
  • Page 34 4) Disconnect the LF / EJ encoder cable, and remove the PRSB motor connector. 5) Release the cables from the cable guide, then remove the cable guide. (1 screw) 6) Disengage the gear from the carriage lift mechanical part. 31 / 56...
  • Page 35 7) Remove the screws that fix the ASF to the chassis, and separate the ASF from the chassis (8 screws). 8) Remove the left and right cores. 32 / 56...
  • Page 36 (6) Purge unit removal 1) Remove the screws from the front stay, and lay down the front stay as shown in the photo. (6 screws) 2) Remove the connector from the logic board. 3) Remove the purge unit. (3 screws) 33 / 56...
  • Page 37 (7) Spur base unit and platen unit removal 1) On the left and right sides of the spur unit, disengage the springs. 2) Remove the remaining ink amount detection sensor. (1 screw) 3) On the left side (the opposite side of the home position), disengage the spur base unit from the platen unit, and lift that side of the spur base unit.
  • Page 38 4) While holding the spur base unit at an angle, slide it to disengage the other side of the spur base unit from the platen unit. 5) From the left and right sides of the platen unit, remove the springs. 6) Remove the eject roller shaft adjustment plate.
  • Page 39 7) Remove the timing slit disk and the eject encoder holder. (1 screw) 8) Remove the carriage lift sensor connector and the logic board connector, then release the cables from the cable guide. 36 / 56...
  • Page 40 9) On the left and right sides of the eject roller shaft, rotate the shaft bush to release the shaft. Then, pull the platen unit toward you to remove it from the chassis. 37 / 56...
  • Page 41 (8) Feed roller removal 1) Disengage the pressure roller spring from the cam, and rest it to the chassis. (7 springs) 2) Slide the PR cam shaft to remove. 38 / 56...
  • Page 42 3) Remove the left and right paper guide springs, then pull the paper guide toward you to remove it from the chassis. 4) Remove the pressure roller springs, then the pressure roller unit. 5) Remove the timing slit disk and belt. 39 / 56...
  • Page 43 6) On the left and right sides of the chassis, rotate the feed roller bushes to release the roller, then remove it. <3-2. Part Replacement Procedures> 40 / 56...
  • Page 44 Pro9000 Mark II TABLE OF CONTENTS 4. ADJUSTMENT / SETTINGS 4-1. User Mode User mode functions can be performed via the Resume/Cancel button or from the printer driver Maintenance tab. <Standalone printer operation> 1) Turn on the printer in the user mode.
  • Page 45 rollers will wear out in this cleaning, it is recommended that you perform this only when necessary. Bottom plate Perform via the 5 times Cleaning of the platen ribs when the back side of cleaning Resume/Cancel button, or paper gets smeared. from the printer driver Fold a sheet of plain paper (A4 or Letter) in half Maintenance tab.
  • Page 46 (2) Service Tool functions Use the Service Tool version 1.030 or later. (The screen below is for Version 1.030.) Name Function Remarks (1) Test Print Service test print Paper will feed from the rear tray. Paper size: A3 or LDR Service test print: - Model name - ROM version...
  • Page 47 - Model name - ROM version - Ink absorber counter value (ink amount in the ink absorber) - Print information - Error information, etc. (3) CD-R CD-R check pattern print Not used in servicing. (4) LF / Eject LF / Eject correction "LF / Eject Correction"...
  • Page 48 Correction value setting (15) Ink Absorber Ink absorber counter "Ink Absorber Counter Setting" below. Counter setting (16) Wetting Wetting liquid counter Not used. Liquid setting Counter (3) LF / Eject correction After replacement of the feed roller, platen unit, or logic board in repair servicing or in refurbishment operation, perform the adjustment to maintain the optimal print image quality.
  • Page 49 Confirm that "OK" is printed at the bottom of the paper (blue arrowed area in the photo above). If it reads "NG," perform LF / Eject correction again. (Blank paper feeding is not necessary.) (4) Ink absorber counter setting Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing. 1) Before replacement of the logic board, check the ink absorber counter value in EEPROM information print.
  • Page 50 Pro9000 Mark II --- 4. ADJUSTMENT / TABLE OF CONTENTS SETTINGS 4-3. Grease Application (1) Printer unit Number Grease Number Part Where to apply grease / oil Grease amount locations name (mg) drops* to apply grease Carriage Carriage slider sliding portion...
  • Page 51 Center SB lift cam R sliding portion KG107A 9 to 18 chassis SB lift Cam contacting the spur base PG641 18 to 36 cam L SB lift Cam contacting the spur base PG641 18 to 36 cam R AP swing AP swing arm lock lever sliding arm lock PG641...
  • Page 52 49 / 56...
  • Page 53 4-4. Special Notes on Servicing (1) Print head problem (smeared printing, uneven printing, non-ejection of ink, etc.) For problems that are supposed to be caused by the print head (smeared printing, uneven printing, or non- ejection of ink, etc.), print the nozzle check pattern in the user mode to determine whether the print head is faulty or not.
  • Page 54 (3) Carriage unit replacement To replace the carriage, the carriage shaft must be removed from the main chassis (by removing the screws). Before removing the screws, put a mark on the main chassis to indicate the carriage shaft position. (The screws are either the red ones or the regular ones.) After replacing the carriage, return the carriage shaft to the original position while aligning the shaft to the mark on the chassis.
  • Page 55 <Adjustment procedures> 1) Without the spur unit, slide the adjustment plate upward (as shown in the left photo) until it slightly contacts the eject roller shaft (as shown in the right photo). Be cautious not to push up the eject roller shaft. 2) Fasten the screws to secure the plate in the adjusted position.
  • Page 56 Pro9000 Mark II --- 4. ADJUSTMENT / SETTINGS TABLE OF CONTENTS 4-5. Verification After Repair (1) Standard inspection flow In each step below, confirm that printing is performed properly and the printer operates properly without any strange noise. EEPROM information print <Check point>...
  • Page 57 (2) Service test print <Service test print sample> Print on A3 or LDR sized paper. 54 / 56...
  • Page 58 (3) Ink absorber counter value print <Print sample> <4-5. Verification Items> 55 / 56...
  • Page 59 Pro9000 Mark II TABLE OF CONTENTS 5. PRINTER TRANSPORTATION This section describes the procedures for transporting the printer for returning after repair, etc. 1) In the service mode, press the Power button to finish the mode, and confirm that the paper lifting plate of the rear tray is raised.