HP 470 17 inch G9 Notebook PC Maintenance And Service Manual
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HP 470 17 inch G9 Notebook PC Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP 470 17 inch G9 Notebook PC

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under bound by the terms of the HP End User License Not all features are available in all editions license. The terms HDMI, HDMI High-Definition Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Grounding the work area ............................24 Recommended materials and equipment.......................24 Cleaning your computer ..............................25 Enabling HP Easy Clean (select products only) .......................25 Removing dirt and debris from your computer.......................25 Cleaning your computer with a disinfectant ......................26 Caring for wood veneer (select products only) .......................27...
  • Page 5 Backing up information and creating recovery media ....................62 Using Windows tools for backing up ........................62 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......62 Restoring and recovering your system ...........................62 Creating a system restore ............................63 Restoring and recovery methods ..........................63...
  • Page 6 Accessing HP PC Hardware Diagnostics Windows....................65 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..........65 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....66 Downloading HP PC Hardware Diagnostics Windows .....................66 Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........66 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........66...

  • Page 7: 1  Product Description

    Product components and their descriptions Category Description Product Name HP 470 17 inch G9 Notebook PC Processors Intel® processors Intel Core™ i7-1255U (1.70 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB cache, 10 cores) Intel Core i5-1235U (1.30 GHz base frequency, up to 4.40 GHz with Intel Turbo Boost Technology, 12 MB...
  • Page 8 1 TB, 5400 rpm hard drive + 128 GB, PCIe, TLC solid-state drive Audio and video HP TrueVision HD Camera: indicator LED, USB2.0, HD BSI sensor, f2.0 720p by 30 frames per second Dual array digital microphone with appropriate software: beam forming, echo cancellation, and noise...
  • Page 9 Table 1-1 Product components and their descriptions (continued) Category Description Keyboard/pointing Keyboard devices Ash silver, island style, 2-coat paint Ash silver, island style, textured Clickpad with image sensor Multitouch gestures enabled Supports modern trackpad gestures Taps enabled as default Power requirements Battery 3 cell, 41 Whr Long life...

  • Page 10: 2  Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description Power light...

  • Page 11: Left Side

    Table 2-1 Right-side components and their descriptions (continued) Component Description Power connector Connects an AC adapter. Left side Identify the components on the left side of the computer. Table 2-2 Left-side components and their descriptions Component Description USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.

  • Page 12: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Search icon in the taskbar, type HP ▲ Documentation in the search box, and then select HP Documentation.

  • Page 13: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 14: Touchpad Settings And Components

    Touchpad settings and components Learn the touchpad settings and components Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.

  • Page 15: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 16: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app.

  • Page 17: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Power button When the computer is off, press the button briefly to turn ● on the computer. When the computer is on, press the button briefly to ●...

  • Page 18: Bottom

    Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 19: Labels

    Table 2-8 Bottom component and description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer.
  • Page 20 Table 2-9 Service label components Component Serial number Product ID HP product name Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer.

  • Page 21: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 22 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. Top cover/keyboard Backlit, fingerprint reader M51628-xxx Not backlit, fingerprint reader M51629-xxx Backlit, no fingerprint reader M51630-xxx...
  • Page 23 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Heat sink for use in models with UMA graphics (includes replacement thermal material) M53875-001 Heat sink for use in models with discrete graphics (includes replacement thermal M50437-001 material) Fan for use in models with discrete graphics...

  • Page 24: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Hard drive (not illustrated) NOTE: The hard drive cable is available as spare part number M75893-001. 1 TB, 5400 rpm L30422-001 500 GB, 5400 rpm 778186-005 (15) USB board...
  • Page 25 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel FHD, UWVA, 300 nits M52184-001 FHD, UWVA, 250 nits M52183-001 HD+, SVA, 250 nits M52185-001 Display bezel M50434-001 Camera module M50436-001 Hinges (left and right) M50409-001 Display and camera cable M50427-001...

  • Page 26: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number WLAN antennas and cables M50375-001 Display back cover (includes antenna) M51622-001 Hinge cover N21236-001 Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-3 Miscellaneous part descriptions and part numbers Component Spare part number...

  • Page 27: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 28: Electrostatic Discharge Information

    Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the ● computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, ●...

  • Page 29: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 30: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 31: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 32: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 33: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 34 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 35 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 36: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 61 screws when you service the parts described in this chapter.
  • Page 37 Remove the rubber feet and bottom cover: Peel the feet off the bottom of the computer. Remove the six Phillips 2.5 × 6.0 screws (1) from under the feet and the four Phillips 2.5 × 7.0 screws (2) that secure the bottom cover to the computer. Bottom cover and rubber feet...

  • Page 38: Battery

    Starting near the bottom-left of the bottom cover, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). To replace the bottom cover and rubber feet, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description...

  • Page 39: Memory Modules

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 40 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then ▲ remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

  • Page 41: Solid-State Drive

    Press down on the module until the side retention clips snap into place (3). Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe L85370-005 512 GB, PCIe, TLC L85360-005...

  • Page 42: Wlan Module

    Pull the drive away from the socket to remove it (2). To install the solid-state drive, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-5 WLAN module descriptions and part numbers Description Spare part number Realtek 8852BE Wi-Fi 6 Bluetooth 5.2 WLAN...

  • Page 43: Hard Drive

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. Hard drive To remove the hard drive, use this procedure and illustration. Table 5-6 hard drive description and part number Description...
  • Page 44 Before removing the hard drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover and rubber feet on page 30). Remove the battery (see Battery on page 32).

  • Page 45: Fingerprint Reader

    To install the hard drive, reverse this procedure. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 5-7 Fingerprint reader description and part number Description Spare part number Fingerprint reader M51625-001 Fingerprint reader cable M50424-001 Before removing the fingerprint reader, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).

  • Page 46: Usb Board

    To install the fingerprint reader, reverse this procedure. USB board To remove the USB board, use this procedure and illustration. Table 5-8 USB board description and part number Description Spare part number USB board M50413-001 USB board cable M50422-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).
  • Page 47 Table 5-9 Touchpad description and part number Description Spare part number Touchpad M51626-001 Touchpad cable M50423-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover and rubber feet on page 30).

  • Page 48: Fan

    Remove the touchpad from the computer (3). To install the touchpad, reverse this procedure. To remove the fan, use this procedure and illustration. Table 5-10 Fan description and part number Description Spare part number Fan for use in models with UMA graphics memory M50402-001 Fan assembly for use in models with discrete graphics memory M50438-001...
  • Page 49 If you need to remove the fan insert, remove the three Phillips M2.0 × 4.0 screws (1) that secure the insert to the computer, and then remove the insert from the computer (2). Remove the fan assembly from discrete models: Remove the six Phillips M2.0 ×...

  • Page 50: Heat Sink

    Disconnect the fan cable from the system board (2), and then remove the fan assembly from the computer (3). To install the fan or fan assembly, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-11 Heat sink description and part number Description...
  • Page 51 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 52: System Board

    Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 53 Table 5-12 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Models with UMA graphics memory: Intel Core 7-1255U N20294-xxx Intel Core i5-1235U N20293-xxx...

  • Page 54: Speakers

    Fingerprint reader cable (ZIF) (9) (select products only) ● USB board cable (ZIF) (10) ● Remove the three Phillips M2.0 × 4.0 screws (1) and the three Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer. Lift the side of the system board upward (3), and then pull the system board away from the connectors on the side of the computer to remove it (4).

  • Page 55: Display Assembly

    Table 5-13 Speaker description and part number Description Spare part number Speaker Kit M50412-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover and rubber feet on page 30).
  • Page 56 Before removing the display panel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover and rubber feet on page 30). Remove the battery (see Battery on page 32). Remove the display assembly: Disconnect the display cable from the system board ZIF connector (1), and then remove the pieces of tape that secure the display cable to the system board (2).
  • Page 57 Separate the display assembly from the computer (3). If you need to remove the hinge cover: Squeeze the hinge cover (1), and then remove the hinge cover from the display (2). ▲ The hinge cover is available as spare part number N21236-001. If you need to remove the bezel: Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it.
  • Page 58 If you need to remove the camera module: Use a tool to lift up evenly across the module and peel the module up from the display back cover ▲ (1), and then disconnect the cable from the module (2). The camera module is available as spare part number M50436-001. If you need to remove the display panel: The display panel is secured to the display enclosure with stretchable release tape that is installed under the left and right sides of the panel.
  • Page 59 M52183-001: FHD, UWVA, 250 nits M52185-001: HD+, SVA, 250 nits Lift the tape from the connector on the display panel (1), rotate the locking lever (2), and then disconnect the cable from the panel (3). Display assembly...
  • Page 60 When installing a display panel, be sure to install the adhesive tape in the locations on the inside of the display back cover, as shown in the following illustration. If you need to remove the hinges from the display rear cover: Remove the three Phillips M2.5 ×...

  • Page 61: Power Connector Cable

    If you need to remove the WLAN antenna cables, remove the cables from the clips on the left (1) and right (2) sides of the display rear cover, and then peel the antennas off the inside of the display rear cover (3).

  • Page 62: Top Cover With Keyboard

    Remove the bottom cover (see Bottom cover and rubber feet on page 30). Remove the battery (see Battery on page 32). Remove the display (see Display assembly on page 49). Remove the power connector cable: Disconnect the power connector cable from the system board (1). Use a tool to release the power connector from the computer (2).
  • Page 63 Table 5-16 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Brazil -201 Iceland -DD1 Slovenia -BA1 Bulgaria -261 India...

  • Page 64: 6  Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 65: Updating The Bios

    Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 66: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...

  • Page 67: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 68: 7  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the ▲...

  • Page 69: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 70: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 71: 8  Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 72: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 73: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 74: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 75: Downloading Remote Hp Pc Hardware Diagnostics Uefi

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 76: 9  Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 77: Solid-State Drive Specifications

    Table 9-2 Display specifications Metric U.S. Active diagonal size 43.9 cm 17.3 in Resolution 1920 × 1080 (FHD) 1600 × 900 (HD+) Surface treatment Antiglare BrightView Brightness 250 nits Viewing angle UWVA (FHD panels) SVA (HD+ panels) Backlight Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 78 Table 9-3 Solid-state drive specifications (continued) 128 GB* 256 GB* 512 GB* 1 TB* NOTE: Certain restrictions and exclusions apply. Contact support for details. Chapter 9  Specifications...

  • Page 79: 10  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 80 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs , and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 81: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical managed solely by the Controller.
  • Page 82 A utility must be used Computer Setup (BIOS) or for writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 83: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 84 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 85: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled.

  • Page 86: 11  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 87 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 88: 12  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 89: Index

    27 AC adapters, spare part preventing damage 21-23 disinfecting 26 numbers 20 esc key, identifying 12 HP Easy Clean 25 action key, identifying 12 removing dirt and debris 25 audio-out (headphone)/audio-in components (microphone) combo jack, bottom 12...
  • Page 90 20 camera 7 set requirements 80 spare part number 20 caps lock 9 power cords, spare part HP PC Hardware Diagnostics UEFI drive 4 numbers 20 downloading 68 mute 9 power light, identifying 4, 9 failure ID code 67...
  • Page 91 removal and replacement procedures 30 top cover with keyboard solid-state drive 35 spare part numbers 56 removing personal data from top cover/keyboard volatile system memory 73 illustrated 16 restoring 62 spare part number 16 restoring and recovery methods 63 touchpad right control zone, identifying 9 illustrated 16 right side components 4...

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