What Is The Support Ticket; Creating A Support Ticket - HP OmniBook 2000 User Manual

The Support Ticket

What is the Support Ticket?

The support ticket is a complete record of the test results and the PC's configuration.
It is the most effective way of communicating this essential information to your local
reseller or HP-dedicated support agent. If necessary, you can e-mail or fax the
support ticket to your support agent. You should attach a copy of the support ticket if
you send your computer for repair.
You can also add extra information and your own comments to the support ticket.

Creating a Support Ticket

The support ticket can be created:
After the hardware detection phase (refer to chapter 2)
After the basic system test (refer to chapter 3)
After you exit the advanced system tests (refer to chapter 4).
The Hardware Diagnostics will ask if you want to create a support ticket. If you
choose to create a support ticket, it will take several minutes to complete.
Once the support ticket has been successfully created, you will be given the file
name and location of the support ticket file.
To view the support ticket, open the file using a text editor such as Microsoft
Windows Notepad.
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