Canon VB-R13VE H2 Manual page 17

 Troubleshooting
Countermeasures have been added for the following problems.
Problem
Cannot connect to the camera.
Video is not displayed.
There is no audio.*
The viewer gets disconnected.
The Camera Viewer will not launch.
Cannot use some functions of the
Camera Viewer.
* Only for models with the audio transmission/reception function
 List of Viewer Messages > Warning Message
The description has been revised for the following item.
Message
ActiveX is disabled.
 List of Factory Default Settings
The setting value has been revised for the following item.
Item
• Camera Settings
Shutter Speed
Countermeasures
• Configure to exclude the camera, or the software where the problem occurred,
in your security software.
• Use one of the following procedures, when you launch the Camera Viewer and a
file block security warning is displayed because of an unverified publisher.
– Launch the Camera Viewer after executing Windows Update to the latest
version, when using the camera in an internet connection environment.
– Download the root certificate installer from the Canon download site on a
connectable computer and install it in the target environment, when in an
environment not connectable to the internet.
• Follow the procedure in "Adding the Camera IP Address as a Trusted Site" in the
"Operation Guide" to add this website to [Trusted sites] in the [Security] settings,
and disable the protected mode for the trusted sites (when not using Windows
Server, also disable the protected mode in a similar manner).
• If you are using a web browser other than Internet Explorer or if the Canon
Network Camera Addon Module is not correctly installed when using Internet
Explorer, the following functions cannot be used.
– Receiving/transmitting audio*
– Receiving/playing H.264 video
ActiveX is disabled in the web browser settings or system functions
cannot be accessed from ActiveX due to security settings.
Even though ActiveX is enabled, if this message is displayed in the
environment where the proxy server is used, select [Control Panel] >
[Network and Internet] > [Internet options] > the [Connections] tab > [LAN
settings] > the [Use a proxy server for your LAN] checkbox in [Proxy server]
> select [Advanced] > specify the camera IP address in [Exceptions].
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Explanation
Setting
xvii