Samsung Smart Home - Samsung FlexWash WV60M9900AV/A5 User Manual

Troubleshooting

Samsung Smart Home

Problem
I could not find
"Samsung Smart
Home" in the app
market.
The Samsung Smart
Home app fails to
operate.
The Samsung Smart
Home app is installed
but is not connected
to my washer.
Could not log into the
app.
An error message
appears when I try to
register my washer.
The Samsung
Smart Home app
is successfully
connected to my
washer but does not
run.
72 English
FlexWash_WV9900M_DC68-03768A-04_EN.indd 72
• The Samsung Smart Home app is available for smartphones
that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher.
• The Samsung Smart Home app is available for applicable
models only.
• The old Samsung Smart Washer app cannot connect with
Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Smart Control indicator
is off, this indicates that no network connection has been
established. Use the Samsung Smart Home app to connect
and register the washer with your home network access
point (AP).
• You must log into your Samsung account to use the app.
• If you don't have a Samsung account, follow the app's
onscreen instructions to create one.
• The connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
• Exit and restart the Samsung Smart Home app or unplug
your router and then reconnect it.
Action
on the washer's display
2017-05-22 7:03:37