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Faults
The drying result is
not satisfactory
(laundry is not dry
enough).
If you cannot rectify a fault yourself (after turning the programme selector to Off and
on again) or a repair is required:
Turn the programme selector to Off. Pull out the mains plug.
■
Turn off the tap and call customer services.
■
4
After-sales service
I f you cannot rectify a fault yourself,
A f t e r - s a l e s s e r v i c e
(~ "Faults and what to do about them"
on page 43), please contact our after-
sales service.
We will always find an appropriate
solution to avoid unnecessary visits by
engineers.
Please provide the after-sales service
with the product number (E-Nr.) and the
production number (FD) of the appliance.
Cause/Remedy
After the end of the programme, warm laundry feels damper
■
than it actually is. Spread the laundry out and allow the heat
to disperse.
Excessively high ambient temperature (above 30 °C) or
■
inadequate ventilation in the room in which the washer
dryer is situated.
The laundry has not been spun well enough before drying.
■
Always set the highest selectable spin speed for the particu-
lar washing programme.
Washer dryer overloaded: Observe the recommendations for
■
the maximum load in the programme table and on the load
display. Do not overload the washer dryer, as the maximum
load for the drying phase is less than the maximum load for
the wash cycle. Unload the washer dryer after washing with
the maximum load and divide the laundry into two drying
cycles.
The power supply voltage is too low (below 200 V) – provide
■
a suitable power supply.
The water pressure is low. According to water condensing
■
principle, low water pressure will cause evaporated steam to
not condense properly and completely.
The water tap is closed during drying. Due to the use of the
■
water condensation technology for drying, please keep the
connected water tap open during the drying process, other-
wise proper drying cannot be guaranteed.
Thick multilayered textiles or textiles with thick fillings dry
■
easily on the surface, but not inside. This equalisation pro-
cess may take longer.
After-sales service
E-Nr.
Product number
FD
Production number
You can find this information (depending
on the model):
On the inside of the loading door
■
On the back of the appliance
■
Trust the expertise of the
manufacturer. Contact us. By doing so,
you can be sure that the repairs are
carried out by trained service personnel
using genuine spare parts.
en
49
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