Page 1 User's Guide NPD5471-03 EN...
Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 3 EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
Page 4: Table Of Contents
User's Guide Contents Contents Making Wi-Fi Settings from the Control Panel..25 Copyright Making Wi-Fi Settings Manually... . . 26 Making Wi-Fi Settings by Push Button Setup Trademarks (WPS).
Page 5 Security Settings......132 Using Epson iPrint..... . . 85 Check Fax Connection.
Page 6 Application for Scanning Documents and Images (Epson Scan 2)..... 164 Aligning the Print Head....144 Epson Event Manager.
Page 7 User's Guide Contents Power and Control Panel Problems... . 188 Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass..202 Power Does Not Turn On.
Page 8 Where to Get Help......231 Technical Support Web Site....231 Contacting Epson Support....231...
Page 9: About This Manual
About This Manual Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.
Page 10: Descriptions Used In This Manual
Descriptions Used in this Manual ❏ Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or OS X El Capitan. The content displayed on the screens varies depending on the model and situation.
Page 11: Important Instructions
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.
Page 12: Safety Instructions For Ink
User's Guide Important Instructions ❏ The printer is heavy and should not be lifted or carried by less than two people. When lifting the printer, two or more people should assume the correct positions as shown below. Safety Instructions for Ink ❏...
Page 13: Advisories And Warnings For Using The Printer
❏ Visually check ink levels in the actual ink tanks. Continued use of the printer when the ink is expended could damage the printer. Epson recommends filling the ink tank to the upper line when the printer is not operating to reset the ink level.
Page 14: Advisories And Warnings For Using The Printer With A Wireless Connection
User's Guide Important Instructions ❏ Before transporting the printer, make sure that the print head is in the home (far right) position. Advisories and Warnings for Using the Printer with a Wireless Connection ❏ Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing them to malfunction.
Page 15: Printer Basics
User's Guide Printer Basics Printer Basics Part Names and Functions ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF edge guide Feeds originals straight into the printer. Slide to the edges of the originals. ADF input tray Feeds originals automatically.
Page 16 User's Guide Printer Basics Rear paper feed slot Load one sheet of paper at a time by hand. Output tray Holds the ejected paper. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper cassette Loads paper.
Page 17 User's Guide Printer Basics Scanner unit Scans placed originals. Open when removing jammed paper inside the printer. Print head (under this section) Fires ink. Ink reservoir tank (Ink tank) Supplies ink to the print head. Ink tank unit Contains the ink tanks. Rear cover 2 Remove when removing jammed paper.
Page 18: Control Panel
User's Guide Printer Basics Control Panel Buttons and Lights Turns the printer on or off. Unplug the power cord when the power light is off. Displays the home screen. Pauses the current job and allows you to interrupt another job. Press this button again to restart a paused job.
Page 19: Icons Displayed On The Lcd Screen
User's Guide Printer Basics Printer Information Displays the status of the consumables and any errors that have occurred in the printer. Select the error from the list to display the error massage. Job Monitor Displays a list of ongoing jobs and jobs waiting to be processed. You can also cancel jobs. Job History Displays the job history.
Page 20: Icons Displayed On The Software Keyboard Of The Lcd Screen
User's Guide Printer Basics Indicates the number of unprocessed or unread received faxes. This icon is displayed on the fax mode icon. When the number of faxes exceeds 10, the icon changes to 10+. For more details, see the section that describes the display when a received fax has not been processed.
Page 21: Presets Mode
User's Guide Printer Basics Enters a space. Deletes a character to the left. Enters a character. Enters a pause (pauses for three seconds) while dialing. A hyphen (-) is entered as the pause mark. Presets Mode You can register frequently used copy, fax, and scan settings as presets. To register a preset, select Presets from the home screen, select Add New, and then select the feature for which you want to register a contact.
Page 22: Network Settings
User's Guide Network Settings Network Settings Network Connection Types You can use the following connection methods. Ethernet Connection Connect the printer to a hub with an Ethernet cable. Related Information “Setting Items for Advanced Network Settings” on page 30 & Wi-Fi Connection Connect the printer and the computer or smart device to the access point.
Page 23: Wi-Fi Direct Connection
User's Guide Network Settings Related Information “Making Wi-Fi Settings Manually” on page 26 & “Making Wi-Fi Settings by Push Button Setup (WPS)” on page 27 & “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 28 & Wi-Fi Direct Connection Use this connection method when you are not using Wi-Fi at home or at the office, or when you want to connect the printer and the computer or smart device directly.
Page 24: Connecting To A Computer
❏ Setting up from the website Access the following website, and then enter the product name. http://epson.sn Go to Setup, and then click Download in the download and connect part. Click or double-click the downloaded file to run the installer. Follow the on-screen instructions.
Page 25: Connecting To A Smart Device
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup Note: If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the computer first.
Page 26: Making Wi-Fi Settings Manually
User's Guide Network Settings “Making Wi-Fi Direct Settings” on page 28 & Making Wi-Fi Settings Manually You can manually set up the information necessary to connect to an access point from the printer's control panel. To set up manually, you need the SSID and password for an access point. Note: If you are using an access point with its default settings, the SSID and password are on the label.
Page 27: Making Wi-Fi Settings By Push Button Setup (Wps)
User's Guide Network Settings 9. Press Done to finish. Note: If you fail to connect, load A4 size plain paper, and then press the button to print a connection report. Related Information “Checking the Network Connection Status” on page 32 &...
Page 28: Making Wi-Fi Settings By Pin Code Setup (Wps)
User's Guide Network Settings 7. Press OK. Related Information “Checking the Network Connection Status” on page 32 & “When You Cannot Make Network Settings” on page 190 & Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to an access point by using a PIN code. You can use this method to set up if an access point is capable of WPS (Wi-Fi Protected Setup).
Page 29 User's Guide Network Settings Important: When you connect from the computer or smart device to the printer using the Wi-Fi Direct connection, the printer is connected to the same Wi-Fi network (SSID) as the computer or smart device and the communication is established between them.
Page 30: Making Advanced Network Settings From The Control Panel
User's Guide Network Settings Making Wi-Fi Direct Settings When Wi-Fi Is Enabled (Wi-Fi Direct Mode) Important: Since the printer is disconnected from the Wi-Fi network when it is connected in Wi-Fi Direct mode, you cannot use the printer over the Wi-Fi network. If you disconnect the connection in Wi-Fi Direct mode, the printer is re- connected to the previous Wi-Fi network.
Page 31 ❏ Characters you cannot use at the bottom: - Note: If you press button without entering the printer name, the default printer name (EPSON and the last six digits of the printer's MAC address) are set. ❏ TCP/IP Address ❏ Auto Select when you are using an access point at home or you are allowing the IP address to be acquired automatically by DHCP.
Page 32: Checking The Network Connection Status
User's Guide Network Settings ❏ IPv6 Address ❏ Enable Select this when using an IPv6 address. ❏ Disable Select this when using an IPv4 address. ❏ Wi-Fi Direct ❏ Enable Allow computers or smart devices to connect using Wi-Fi Direct. ❏...
Page 33: Printing A Network Connection Report
Wi-Fi Direct connections. ❏ Email Server Status ❏ Epson Connect Status Displays the registered information for Epson Connect services. ❏ Google Cloud Print Status Displays the registered information for services and the connection status. 4. Press OK to return to the menu screen or Print to print a network status sheet.
Page 34 User's Guide Network Settings Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a. Error code b. Messages on the Network Environment a. Error code Code Message Solution...
Page 35 User's Guide Network Settings Code Message Solution ❏ Make sure that the access point is turned on. No wireless network names (SSID) found. Confirm that the router/access ❏ Check that the computer or other devices are connected correctly point is turned on and the wireless to the access point.
Page 36 If any of these are applicable, reset the network settings using the software disc supplied or using the software downloaded from the website. http://epson.sn ❏ Another smart device was added to the network using Push Button Setup (WPS). ❏ The Wi-Fi network was set up using any method other than Push Button Setup (WPS) from the software disc supplied.
Page 37 ❏ You can register several passwords on an access point that uses the WEP security type. If several passwords are registered, check if...
Page 38 ❏ You can register several passwords on an access point that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Page 39: Printing A Network Status Sheet
❏ Setting up from the website Access the following website, and then enter the product name. http://epson.sn Go to Setup, and then click Download in the download and connect part. Click or double-click the downloaded file to run the installer. Follow the on-screen instructions.
Page 40 User's Guide Network Settings ❏ Windows Select Change or re-set the connection method on the Select Software Installation screen, and then click Next. ❏ Mac OS Select how you want to connect the printer to your computer.
Page 41: Disabling Wi-Fi From The Control Panel
User's Guide Network Settings Disabling Wi-Fi from the Control Panel When Wi-Fi is disabled, the Wi-Fi connection is disconnected. 1. Press on the home screen. 2. Select Wi-Fi Setup. 3. Select Disable Wi-Fi. 4. Check the message, and then select Yes. 5.
Page 42 User's Guide Network Settings 6. Press OK.
Page 43: Administrator Settings
You cannot change settings without entering the password. This password is also required when you make settings using Web Config or EpsonNet Config. Important: Do not forget the password. If you forget the password, contact Epson support. 1. Enter Setup from the home screen. 2. Select Admin Settings > Admin Password.
Page 44: Loading Paper
User's Guide Loading Paper Loading Paper Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
Page 45: Available Paper And Capacities
You can load up to 30 sheets for paper with one side already printed. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ When printing on genuine Epson paper at a user defined size, only Standard or Normal print quality settings are available.
Page 46: List Of Paper Types
To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver Plain paper, Copy paper plain papers plain papers Epson Bright White Ink Jet Paper Epson Premium Glossy Photo Paper Prem. Glossy Epson Premium Glossy...
Page 47: Loading Paper In The Paper Cassette
User's Guide Loading Paper Media Name Media Type Control Panel Printer Driver Epson Matte Paper-Heavyweight Matte Epson Matte Epson Photo Quality Ink Jet Paper Thick paper Thick-Paper Thick-Paper Envelope Envelope Envelope Letterhead Letterhead Letterhead Recycled paper Recycled Recycled Preprinted paper...
Page 48 User's Guide Loading Paper 3. Slide the edge guides to their maximum position. Note: When using paper larger than A4 size, extend the paper cassette. 4. Slide the front edge guide to the paper size you want to use. 5. With the printable side facing down, load paper against the front edge guide.
Page 49 User's Guide Loading Paper For envelopes: Important: Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line just under the triangle symbol inside the edge guide. 6. Slide the side edge guides to the edges of the paper. 7.
Page 50: Loading Paper In The Rear Paper Feed Slot
User's Guide Loading Paper 10. Slide out the output tray. Related Information “Paper Handling Precautions” on page 44 & “Available Paper and Capacities” on page 45 & Loading Paper in the Rear Paper Feed Slot You can load a single sheet of all types of supported paper in the rear paper feed slot. You can also load thick paper (up to 0.3 mm thick) and pre-punched paper, which cannot be loaded in the paper cassette.
Page 51 User's Guide Loading Paper 3. Open the rear paper feed slot. 4. Slide out the edge guides. 5. While holding a single sheet of paper at the center of the rear paper feed slot with the printable side facing up, slide the edge guides to the edges of the paper.
Page 52 User's Guide Loading Paper ❏ Envelopes ❏ Pre-punched paper Note: ❏ Load a single sheet of defined size plain paper with binding holes at the left or right. ❏ Adjust the print position of your file to avoid printing over the holes. ❏...
Page 53 User's Guide Loading Paper 7. Slide out the output tray. 8. Press the button to start printing. Related Information “Paper Handling Precautions” on page 44 & “Available Paper and Capacities” on page 45 &...
Page 54: Placing Originals
User's Guide Placing Originals Placing Originals Place originals on the scanner glass or the ADF. Use the scanner glass for originals that the ADF does not support. You can scan multiple originals and both sides of the originals at the same time with the ADF. Available Originals on the ADF Available Paper Sizes A5 to A3, Ledger...
Page 55 User's Guide Placing Originals 2. Slide the ADF edge guide. 3. Place the originals in the center of the ADF, facing up. Important: ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏ Do not add originals while scanning.
Page 56: Placing Originals On The Adf For 2-Up Copying
User's Guide Placing Originals 4. Slide the ADF edge guide to the edge of the originals. Related Information “Available Originals on the ADF” on page 54 & Placing Originals on the ADF for 2-up Copying Place the originals in the correct direction and select the orientation setting. ❏...
Page 57 User's Guide Placing Originals 1. Open the document cover. 2. Remove any dust or stains on the scanner glass. 3. Place the original face-down and slide it to the corner mark. Note: ❏ A range of 1.5 mm from the edges of the scanner glass is not scanned. ❏...
Page 58: Inserting A Memory Card
User's Guide Inserting a Memory Card Inserting a Memory Card Supported Memory Cards Memory Stick Duo Memory Stick PRO Duo Memory Stick PRO-HG Duo Memory Stick Micro MagicGate Memory Stick Duo miniSD miniSDHC microSD microSDHC microSDXC SDHC SDXC Attach an adapter to fit the memory card slot. Otherwise, the card may get stuck. Related Information “Supported Memory Card Specifications”...
Page 59 User's Guide Inserting a Memory Card Important: ❏ Insert a memory card straight into the printer. ❏ The card should not be fully inserted. Do not try to force it all the way into the slot. 2. When you have finished using the memory card, make sure the light is not flashing, and then remove the card. Important: If you remove the memory card while the light is flashing, the data in the memory card may be lost.
Page 60: Managing Contacts
User's Guide Managing Contacts Managing Contacts Registering a contacts list allows you to easily enter destinations. You can register up to 200 entries, and you can use the contacts list when you enter a fax number, enter a destination for attaching a scanned image to an email, and saving a scanned image to a network folder.
Page 61: Registering Grouped Contacts
Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering...
Page 62 User's Guide Managing Contacts Related Information “Application for Configuring Multiple Devices (EpsonNet Config)” on page 167 &...
Page 63: Printing
User's Guide Printing Printing Printing from the Control Panel You can print data from a memory card or an external USB device. Printing a JPEG file 1. Load paper in the printer. Important: ❏ When loading in the paper cassette, make the paper settings on the control panel. ❏...
Page 64: Printing A Tiff File
User's Guide Printing 9. Press Settings to make print settings. Note: For more information on detailed settings, see the menus for the memory device. 10. Press Proceed to confirm the print settings. 11. Press one of the buttons to set the color mode, and then start printing. Related Information “Loading Paper in the Paper Cassette”...
Page 65: Menu Options For Memory Device
User's Guide Printing Related Information “Loading Paper in the Paper Cassette” on page 47 & “Loading Paper in the Rear Paper Feed Slot” on page 50 & “Inserting a Memory Card” on page 58 & “Menu Options for Memory Device” on page 65 &...
Page 66: Printing From A Computer
User's Guide Printing ❏ Fix Red-Eye Fixes red-eye in photos. Corrections are not applied to the original file, only to the printouts. Depending on the type of photo, parts of the image other than the eyes may be corrected. Options ❏...
Page 67 User's Guide Printing 5. Select Preferences or Properties to access the printer driver window. 6. Make the following settings. ❏ Paper Source: Select the paper source in which you loaded the paper. ❏ Document Size: Select the paper size you loaded in the printer. ❏...
Page 68: Printing Basics - Mac Os
User's Guide Printing Printing Basics - Mac OS Note: ❏ Explanations in the section use TextEdit as an example. Operations and screens differ depending on the application. See the application's help for details. ❏ When printing envelopes, use the application to rotate the data 180 degrees. See the application's help for details. 1.
Page 69 ❏ When printing on envelopes, select landscape orientation. 5. Select Print Settings from the pop-up menu. Note: On OS X Mountain Lion or later, if the Print Settings menu is not displayed, the Epson printer driver has not been installed correctly. Select System Preferences from the menu >...
Page 70: Printing On 2-Sides
Printing on 2-Sides - Windows Note: ❏ Manual 2-sided printing is available when EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 71 User's Guide Printing 3. Access the printer driver window. 4. Select Auto (Long-edge binding), Auto (Short-edge binding), Manual (Long-edge binding), or Manual (Short-edge binding) from 2-Sided Printing on the Main tab. 5. Click Settings, make the appropriate settings, and then click OK. Note: To print a folded booklet, select Booklet.
Page 72: Printing Several Pages On One Sheet
User's Guide Printing Related Information “Loading Paper in the Paper Cassette” on page 47 & “Loading Paper in the Rear Paper Feed Slot” on page 50 & “Printing Basics - Mac OS” on page 68 & Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper.
Page 73: Printing To Fit The Paper Size
User's Guide Printing Printing Several Pages on One Sheet - Mac OS 1. Load paper in the printer. 2. Open the file you want to print. 3. Access the print dialog. 4. Select Layout from the pop-up menu. 5. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. 6.
Page 74 User's Guide Printing ❏ Output Paper: Select the paper size you loaded in the printer. Fit to Page is selected automatically. Note: If you want to print a reduced image at the center of the page, select Center. 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6.
Page 75: Printing Multiple Files Together (For Windows Only)
User's Guide Printing Printing Multiple Files Together (for Windows Only) Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as layout, print order, and orientation. 1.
Page 76: Printing One Image On Multiple Sheets To Create A Poster (For Windows Only)
User's Guide Printing Printing One Image on Multiple Sheets to Create a Poster (for Windows Only) This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together. 1. Load paper in the printer. 2.
Page 77 User's Guide Printing Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks.
Page 78 User's Guide Printing 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
Page 79 User's Guide Printing 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
Page 80 User's Guide Printing 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
Page 81 User's Guide Printing 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
Page 82: Printing Using Advanced Features
User's Guide Printing 10. Cut off the remaining margins along the outer guide. Printing Using Advanced Features This section introduces a variety of additional layout and printing features available on the printer driver. Related Information “Windows Printer Driver” on page 162 &...
Page 83 User's Guide Printing Windows To add your own preset, set items such as the Document Size and Paper Type on the Main or More Options tab, and then click Add/Remove Presets in Printing Presets. Note: To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then delete Mac OS Access the print dialog.
Page 84 Custom and click Advanced, you can make your own settings. Mac OS Access the print dialog. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. Select Color Options from the pop-up menu, and then select one of the available options. Click the arrow next to Advanced Settings and make the appropriate settings.
Page 85: Printing Photos Using Epson Easy Photo Print
User's Guide Printing Printing Photos Using Epson Easy Photo Print Epson Easy Photo Print lets you lay out and print photos easily on various types of paper. See the application's help for details. Note: By printing on genuine Epson photo paper, the ink quality is maximized and the printouts are vivid and clear.
Page 86: Canceling Printing
Displays photos and documents you selected. Starts printing. Note: To print from the document menu using iPhone, iPad, and iPod touch running iOS, start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes. Canceling Printing Note: ❏...
Page 87: Canceling Printing - Printer Button
User's Guide Printing Canceling Printing - Printer Button Press the button to cancel the print job in progress. Canceling Printing - Status Menu 1. Press the button to display Status Menu. 2. Select Job Monitor > Print Job. Ongoing jobs and jobs that are standing by are shown in the list. 3.
Page 88: Copying
User's Guide Copying Copying 1. Load paper in the printer. When loading in the rear paper feed slot, do not load paper until the printer prompts you to do so. Important: Make the paper settings on the control panel. 2. Place the originals. If you want to copy multiple originals or make 2-sided copies, place all of the originals on the ADF.
Page 89 User's Guide Copying ❏ 2-up Copies two single-sided originals onto a single sheet in 2-up layout. ❏ 4-up Copies four single-sided originals onto a single sheet in 4-up layout. ❏ ID Card Scans both sides of an ID card and copies onto one side of A4 size paper. ❏...
Page 90 User's Guide Copying ❏ 2>2-Sided Copies both sides of a double-sided original onto both sides of a single sheet of paper. ❏ 1>2-Sided Copies two single-sided originals onto both sides of a single sheet of paper. Press Advanced to configure the binding position of the paper.
Page 91: Scanning
User's Guide Scanning Scanning Scanning Using the Control Panel Scanning to an Email You can send scanned image files by email directly from the printer through a pre-configured email server. Before using this feature, you need to configure the email server. You can specify the email address by entering directly, but it may be easier if you register the email address in the contacts list first.
Page 92: Scanning To A Network Folder Or Ftp Server
User's Guide Scanning Related Information “Configuring an Email Server” on page 229 & “Managing Contacts” on page 60 & “Scanning to a Computer” on page 96 & “Placing Originals” on page 54 & “Presets Mode” on page 21 & “Common Menu Options for Scanning” on page 99 &...
Page 93 User's Guide Scanning 3. Select Network Folder/FTP. 4. Specify the folder. ❏ To select from the contacts list: Press Contacts, select a contact, and then press Proceed. ❏ To enter the folder path directly: Press Enter Location. Select Communication Mode, enter the folder path as Location, and then make other folder settings.
Page 94: Scanning To A Memory Device
User's Guide Scanning ❏ Connection Mode Select the connection mode. ❏ Port Number Enter a port number. Format Select the format in which to save the scanned image. When you select TIFF (Multi Page), only monochrome scanning is available. Menu ❏...
Page 95: Scanning To The Cloud
“Common Menu Options for Scanning” on page 99 & Scanning to the Cloud You can send scanned images to could services. Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu...
Page 96: Scanning To A Computer
4. Select a computer on which to save the scanned images. Note: ❏ You can change the scan settings such as the scanning size, folder to save, or save format, by using Epson Event Manager. ❏ When the printer is connected to a network, you can select the computer to which you want to save the scanned image.
Page 97: Scanning To A Computer (Wsd)
2-Sided Scans both sides of the original. Scan Area Select the scan area. To use the settings in Epson Event Manager, select Defined by Event Manager. Format Select the format in which to save the scanned image. Scanning to a Computer (WSD) Note: ❏...
Page 98 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.
Page 99: Common Menu Options For Scanning
User's Guide Scanning 5. Check the message, and then click Close. 6. Open the Devices and Printers screen. ❏ Windows 7 Click start > Control Panel > Hardware and Sound (or Hardware) > Devices and Printers. ❏ Windows Vista Click start > Control Panel > Hardware and Sound > Printers. 7.
Page 100: Scanning From A Computer
Scanning from a Computer Scanning Using Epson Scan 2 You can scan using the scanner driver "Epson Scan 2". You can scan originals using detailed settings that are suitable for text documents. See the Epson Scan 2 help for an explanation of each setting item.
Page 101 User's Guide Scanning 3. Make the following settings on the Main Settings tab. ❏ Document Source: Select the source where the original is placed. ❏ Scanning Side: Select the side of the original you want to scan when scanning from ADF. ❏...
Page 102 User's Guide Scanning ❏ On the Advanced Settings tab, you can make detailed image adjustment settings that are suitable for text documents, such as the following. ❏ Unsharp Mask: You can enhance and sharpen the outlines of the image. ❏ Descreening: You can remove moiré patterns (web-like shadows) that appear when scanning printed papers such as a magazine.
Page 103: Scanning From Smart Devices
Scanning from Smart Devices Epson iPrint is an application that allows you to scan photos and documents from a smart device, such as a smartphone or tablet, that is connected to the same wireless network as your printer. You can save the scanned data on a smart device or to Cloud services, send it by email, or print it.
Page 104 User's Guide Scanning The following screens are subject to change without notice. Home screen displayed when the application is started. Displays information on how to setup the printer and a FAQ. Displays the screen where you can select the printer and make printer settings. Once you have selected the printer, you do not need to select it again from the next time.
Page 105: Faxing
User's Guide Faxing Faxing Setting Up a Fax Connecting to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and PBX (Private Branch Exchange) telephone systems. You may not be able to use the printer with the following phone lines or systems. ❏...
Page 106 User's Guide Faxing Connecting to a Standard Phone Line (PSTN) or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer. Related Information “Making Settings for a PBX Phone System” on page 110 &...
Page 107 User's Guide Faxing Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the phone device for details.
Page 108: Making Basic Fax Settings
User's Guide Faxing Important: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the line to connect the phone device and the printer separately, the phone and the printer do not work correctly.
Page 109 User's Guide Faxing ❏ If you do not need to set this option: Press Skip, and then go to the next step. Note: ❏ Distinctive ring services, offered by many telephone companies (the service name differs by company), allows you to have several phone numbers on one phone line.
Page 110: Sending Faxes
User's Guide Faxing Making Settings for a PBX Phone System Make the following settings when using the printer in offices that use extensions and require external access codes, such as 0 and 9, to get an outside line. 1. Enter Setup from the home screen. 2.
Page 111 User's Guide Faxing Sending Faxes Using the Control Panel 1. Place the originals. Note: You can send up to 100 pages in one transmission; however depending on the remaining amount of memory, you may not be able to send faxes even with less than 100 pages. 2.
Page 112 User's Guide Faxing Note: ❏ You cannot send the fax in color after previewing. ❏ When Direct Send is enabled, you cannot preview. ❏ When the preview screen is left untouched for 20 seconds, the fax is sent automatically. ❏ The image quality of a sent fax may be different from what you previewed depending on the capability of the recipient machine.
Page 113: Various Ways Of Sending Faxes
User's Guide Faxing Various Ways of Sending Faxes Sending Faxes After Confirming the Recipient's Status You can send a fax while listening to sounds or voices through the printer's speaker while dialing, communicating, and transmitting. You can also use this feature when you want to receive a fax from a fax polling service by following audio guidance.
Page 114 User's Guide Faxing 7. Press the (B&W) button. Note: To cancel the fax, cancel it from Job Monitor in Status Menu. Related Information “Sending Faxes Using the Control Panel” on page 111 & “Placing Originals” on page 54 & “Menu Options for Fax Mode” on page 127 &...
Page 115 User's Guide Faxing 5. Press the (B&W) button. To delete the stored document, press the button to display Status Menu, select Job Monitor > Communication Job, select the document to delete, and then select Delete. Related Information “Sending Faxes Using the Control Panel” on page 111 &...
Page 116: Receiving Faxes
User's Guide Faxing Sending Multiple Faxes to the Same Recipient at Once (Batch Send) If there are multiple faxes waiting to be sent to the same recipient, you can set the printer to group them together to send them at once. Up to 5 documents (up to 100 pages in total) can be sent at one time. This helps you save on connection fees by reducing the number of transmission times.
Page 117: Various Ways Of Receiving Faxes
User's Guide Faxing ❏ Manual: Recommended for users who do not fax often, or who want to receive a fax after answering calls with the connected telephone. When receiving a fax, pick up the handset, and then operate the printer. Note: If you enable the Remote Receive feature, you can start receiving a fax just by using the connected telephone.
Page 118 User's Guide Faxing Receiving Faxes Using a Connected Telephone (Remote Receive) To receive a fax manually, you need to operate the printer after you pick up the handset of the telephone. By using the Remote Receive feature, you can start receiving a fax just by operating the phone. The Remote Receive feature is available for telephones that support tone dialing.
Page 119: Saving And Forwarding Received Faxes
User's Guide Faxing Related Information “Sending Faxes After Confirming the Recipient's Status” on page 113 & “Sending Faxes Dialing from the External Phone Device” on page 112 & Saving and Forwarding Received Faxes The printer provides the following features to save and forward received faxes. ❏...
Page 120 User's Guide Faxing 5. Select the option to use when the inbox is full. ❏ Receive and print faxes: The printer prints all received documents that cannot be saved in the Inbox. ❏ Reject incoming faxes: The printer does not answer incoming fax calls. Checking the Received Faxes on the LCD Screen 1.
Page 121 User's Guide Faxing Important: Received documents are saved in the printer's memory temporarily before the documents are saved in the memory device connected to the printer. Because a memory full error disables sending and receiving faxes, keep the memory device connected to the printer. The number of documents that have saved in the printer's memory temporarily is displayed on the fax mode icon on the home screen.
Page 122 User's Guide Faxing 2. Open the setting screen of FAX Utility. Note: If a password entry screen is displayed, enter the password. If you do not know the password, contact your printer administrator. ❏ Windows Click Fax Settings for Printer, select the printer, and then click Received Fax Output Settings. ❏...
Page 123 User's Guide Faxing 1. Enter Setup from the home screen. 2. Select System Administration > Fax Settings > Output Settings > Fax Output. 3. Check the current settings displayed on the screen, and press Settings. 4. Select Forward > Yes. Note: To print the documents automatically while forwarding them, select Yes and Print.
Page 124: Using Other Faxing Features
User's Guide Faxing Using Other Faxing Features Printing Fax Report and List Printing Fax Report Manually 1. Enter Fax from the home screen. 2. Select Menu > Fax Report. 3. Select the report to print, and then follow the on-screen instruction. Note: You can change the report format.
Page 125: Setting Security For Faxing
User's Guide Faxing Setting Security for Faxing You can make security settings to prevent sending a fax to the wrong recipient, or prevent received documents from being leaked or lost. You can also delete backed-up fax data. 1. Enter Setup from the home screen. 2.
Page 126 User's Guide Faxing : When you have set to save documents that could not be forwarded in the inbox, there are unread documents that failed to be forwarded in the inbox. When you have set to print documents that failed to be forwarded, printing is not complete. Note: If you are using more than one of the fax output settings, the number of unprocessed jobs may be displayed as "2"...
Page 127: Menu Options For Fax Mode
User's Guide Faxing Checking the Received Documents in the Inbox You can check received documents stored in the printer's inbox. 1. Press the button. 2. Select Job Storage and then select Inbox. Note: Press Menu to display menus for printing or deleting all the documents in the inbox. 3.
Page 128 User's Guide Faxing ❏ Density Sets the density of the outgoing fax. ❏ Document Size (Glass) Select the size and orientation of the original you placed on the scanner glass. ❏ ADF 2-Sided Scans both sides of originals placed in the ADF and sends a monochrome fax. ❏...
Page 129: Fax Settings Options
User's Guide Faxing Fax > Menu > Store Fax Data Stores one scanned document (up to 100 monochrome pages) and allows you to send it whenever necessary. Fax Report Select the menus on the control panel as described below. Fax > Menu > Fax Report ❏...
Page 130: Receive Settings
User's Guide Faxing Auto Rotation An A4 size original placed in the ADF or on the scanner glass with its long edge facing to the left is sent as an A3 size fax. Enable this to rotate the scanned image to send it at A4 size. Batch Send When there are multiple faxes waiting to be sent to the same recipient, this groups them together to send them at once.
Page 131: Basic Settings
User's Guide Faxing Auto Reduction Reduces large received documents to fit on the paper in the paper source. Reducing may not always be possible depending on the received data. If this is turned off, large documents are printed at their original size on multiple sheets, or a blank second page may be ejected.
Page 132: Security Settings
User's Guide Faxing Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by telephone line noise. If this is disabled, you cannot send or receive documents in color. Dial Tone Detection Detects a dial tone before starting to dial. If the printer is connected to a PBX (Private Branch Exchange) or digital phone line, the printer may fail to start dialing.
Page 133: Check Fax Connection
User's Guide Faxing option to automatically erase the backups when sending or receiving a document completes successfully and the backups become unnecessary. Clear Backup Data Erases all backup copies temporarily stored in the printer's memory. Run this before you give the printer to someone else or dispose of it.
Page 134: Refilling Ink And Replacing Maintenance Boxes
1. Access the printer driver window. 2. Click EPSON Status Monitor 3 on the Maintenance tab. Note: If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Windows Printer Driver”...
Page 135: Ink Bottle Codes
Y: Yellow Important: Use of genuine Epson ink other than the specified ink could cause damage that is not covered by Epson's warranties. Note: ❏ Ink bottle codes may vary by location. For the correct codes in your area, contact Epson support.
Page 136: Refilling The Ink Tanks
❏ Visually check ink levels in the actual ink tanks. Continued use of the printer when the ink is expended could damage the printer. Epson recommends filling the ink tank to the upper line when the printer is not operating to reset the ink level.
Page 137 User's Guide Refilling Ink and Replacing Maintenance Boxes Important: ❏ Be careful not to spill any ink. ❏ Make sure that the color of the ink tank matches the ink color that you want to refill. 5. Snap off the top of the cap or remove the cap cover. Note: ❏...
Page 138 User's Guide Refilling Ink and Replacing Maintenance Boxes Important: Close the ink bottle cap tightly; otherwise ink may leak. 7. Refill the ink tank with the correct colored ink up to the upper line on the ink tank. Important: It may be difficult to see inside the ink tank. Refill the ink tank carefully to prevent ink from spilling out from the ink inlet.
Page 139: Maintenance Box Code
“Ink Bottle Codes” on page 135 & “Ink Bottle Handling Precautions” on page 135 & Maintenance Box Code Epson recommends the use of a genuine Epson maintenance box. The following is the code for the genuine Epson maintenance box. T6711...
Page 140: Maintenance Box Handling Precautions
Replace the maintenance box when you are promoted to do so. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when this part needs replacing.
Page 141 User's Guide Refilling Ink and Replacing Maintenance Boxes 3. Remove the used maintenance box. 4. Put the used maintenance box in the transparent bag that came with the new maintenance box and seal the bag shut. Important: Do not tilt the used maintenance box until after it is sealed in the plastic bag; otherwise ink may leak. 5.
Page 142: Maintaining The Printer
We recommend to turn off the printer. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.
Page 143: Checking And Cleaning The Print Head - Windows
User's Guide Maintaining the Printer 7. Select one of the options below according to the result of the nozzle check. ❏ All Colors: When a defect is found in the pattern of all colors (BK, Y, M, and C) ❏ All except Black: When a defect is found in the pattern of all colors except black (Y, M, and C) ❏...
Page 144: Replacing Ink Inside The Ink Tubes
❏ After using the Power Ink Flushing utility, turn the printer off and wait for at least 12 hours. Using this feature improves the print quality after 12 hours, however it cannot be used again within 12 hours of the last use. If you still cannot solve the problem after trying all of the methods above, contact Epson support. Related Information “Replacing a Maintenance Box”...
Page 145: Aligning The Print Head - Control Panel
User's Guide Maintaining the Printer Aligning the Print Head - Control Panel 1. Load A4-size plain paper in the paper cassette 1. 2. Enter Setup from the home screen. 3. Select Maintenance > Print Head Alignment. 4. Select Vertical Alignment or Horizontal Alignment, and then follow the on-screen instructions to print an alignment pattern.
Page 146: Cleaning The Adf
User's Guide Maintaining the Printer Important: Do not use tissue paper to clean the inside of the printer. The print head nozzles may be clogged with lint. 1. Load A3-size plain paper in the paper source that you want to clean. 2.
Page 147 User's Guide Maintaining the Printer 2. Use a soft, dry, clean cloth to clean the roller and the interior of the ADF. 3. Open the document cover. 4. Clean the part that is shown in the illustration.
Page 148: Cleaning The Scanner Glass
User's Guide Maintaining the Printer Note: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏ Do not press the glass surface too hard. ❏...
Page 149: Checking The Total Number Of Pages Fed Through The Printer
User's Guide Maintaining the Printer Checking the Total Number of Pages Fed Through the Printer You can check the total number of pages fed through the printer. Checking the Total Number of Pages Fed Through the Printer - Control Panel The information is printed together with the nozzle check pattern.
Page 150: Saving Power
User's Guide Maintaining the Printer Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied. Any increase will affect the product's energy efficiency. Please consider the environment before making any change.
Page 151: Menu Options For Setup Mode
User's Guide Menu Options for Setup Mode Menu Options for Setup Mode By selecting Setup on the home screen from the control panel, you can make printer settings or perform printer maintenance. Maintenance Box Service Life Select the menus on the control panel as described below. Setup >...
Page 152: Menu Options For Paper Setup
User's Guide Menu Options for Setup Mode Remove Paper Use this feature if there are still some torn pieces of paper inside the printer even after removing jammed paper. Related Information “Checking and Cleaning the Print Head” on page 142 &...
Page 153: Menu Options For Admin Settings
Admin Password Set, change, or reset the administrator password. If you forget the password, contact Epson support. Lock Setting Select whether or not to lock the control panel using the password registered in Admin Password.
Page 154: Common Settings
User's Guide Menu Options for Setup Mode Paper Source Settings ❏ A4/Letter Auto Switching Feeds paper from the paper source set as A4 size when there is no paper source set as Letter, or feeds from the paper source set as Letter size when there is no paper source set as A4. ❏...
Page 155: Wi-Fi/Network Settings
User's Guide Menu Options for Setup Mode Sleep Timer Select the time period before the printer enters sleep mode (energy saving mode) when no operations are performed. The LCD screen turns black when the set time passes. Power Off Settings Your product may have this feature or the Power Off Timer feature depending on the location of purchase .
Page 156 User's Guide Menu Options for Setup Mode Wi-Fi/Network Status Displays or prints the network settings and connection status. Wi-Fi Setup ❏ Wi-Fi Setup Wizard Select an SSID, enter a password, and then connect the printer to a wireless (Wi-Fi) network. ❏...
Page 157: Epson Connect Services
Provides a short description of the Epson Connect services. Settings ❏ Suspend/Resume Select whether to suspend or resume the Epson Connect services. ❏ Restore Default Settings Resets the settings to their defaults. For registration and usage guides, see the following portal website.
Page 158: Eco Mode
User's Guide Menu Options for Setup Mode These print settings are applied when you print using an external device without using the printer driver. Top Offset Adjust the top margin of the paper. Left Offset Adjust the left margin of the paper. Top Offset in Back Adjust the top margin for the back of the page when performing 2-sided printing.
Page 159 User's Guide Menu Options for Setup Mode Wi-Fi/Network Settings Resets the network settings to the default. Copy Settings Resets the settings in the following menus to the default. Setup > System Administration > Copy Settings Scan Settings Resets the settings in the following menus to the default. Setup >...
Page 160: Network Service And Software Information
Epson Connect Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. The features available on the Internet are as follows.
Page 161: Running Web Config On A Web Browser
IPv6: http://[the printer's IP address]/ Examples: IPv4: http://192.168.100.201/ IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Related Information “Printing Using Epson iPrint” on page 85 & Running Web Config on Windows When connecting a computer to the printer using WSD, follow the steps below to run Web Config.
Page 162: Windows Printer Driver
User's Guide Network Service and Software Information 2. Click Options & Supplies> Show Printer Webpage. Windows Printer Driver The printer driver controls the printer according to the commands from an application. Making settings on the printer driver provides the best printing results. You can also check the status of the printer or keep it in top operating condition using the printer driver utility.
Page 163: Making Operation Settings For The Windows Printer Driver
Access the printer driver window. Click the Maintenance tab. Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3. 1. Access the printer driver window. 2. Click Extended Settings on the Maintenance tab.
Page 164: Application For Scanning Documents And Images (Epson Scan 2)
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2> Epson Scan 2. Starting on Mac OS Note: Epson Scan 2 does not support the Mac OS fast user switching feature.
Page 165: Pc-Fax Driver (Fax Driver)
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > Epson Software > Event Manager. Starting on Mac OS Select Go >...
Page 166: Epson Easy Photo Print
Epson Easy Photo Print Epson Easy Photo Print is an application that allows you to easily print photos with various layouts. You can preview the photo image and adjust the images or position. You can also print photos with a frame. See the application's help for details.
Page 167: Epson Software Updater
Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
Page 168: Uninstalling Applications
Network Service and Software Information Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Uninstalling Applications Log in to your computer as an administrator. Enter the administrator password if the computer prompts you.
Page 169: Uninstalling Applications - Mac Os
6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer driver again.
Page 170: Updating Applications And Firmware
Do not turn off the computer or the printer while updating. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website.
Page 171: Solving Problems
Follow the steps below to try to update the firmware again. 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions.
Page 172: Error Code On The Status Menu
User's Guide Solving Problems Related Information “Contacting Epson Support” on page 231 & “Installing Applications” on page 169 & “Updating Applications and Firmware” on page 170 & Error Code on the Status Menu If a job does not complete successfully, check the error code displayed on the history of each job. You can check the error code by pressing the button, and then selecting Job History.
Page 173 User's Guide Solving Problems Code Problem Solution ❏ Increase the storage space in the memory device. There is not enough storage space available to save the data in the memory device. ❏ Reduce the number of documents. ❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
Page 174 A communication error occurred while acquiring the destination list. printer is connected to the network. ❏ Check if the printer is registered to the Epson Connect services and a Destination List has been created. See the Epson Connect portal website for details.
Page 175 User's Guide Solving Problems Code Problem Solution The memory device is write-protected. Disable write protection on the memory device. The memory device has been removed. Reinsert the memory device. ❏ Reinsert the memory device. An error occurred while saving the data to the memory device.
Page 176: Checking The Printer Status - Windows
Monitoring Preferences on the Maintenance tab, and then select Register the shortcut icon to the taskbar. ❏ If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 177: Checking The Printer Status - Mac Os
> Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click EPSON Status Monitor. You can check the printer status, ink levels, and error status. Removing Jammed Paper Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces.
Page 178 User's Guide Solving Problems 1. Open the scanner unit with the document cover closed. 2. Remove the jammed paper. Important: Do not touch the white flat cable, translucent part, and ink tubes inside the printer. Doing so may cause a malfunction.
Page 179: Removing Jammed Paper From The Paper Cassette
User's Guide Solving Problems 3. Close the scanner unit. Note: If any torn pieces of paper remain, select Remove Paper on the control panel as described below after clearing the paper jam error. This helps you to remove the remaining pieces of paper. Setup >...
Page 180 User's Guide Solving Problems 3. Remove the paper cassette cover. 4. Remove the jammed paper from the paper cassette. 5. Remove the jammed paper inside the printer.
Page 181 User's Guide Solving Problems 6. Align the edges of the paper and slide the edge guides to the edges of the paper. 7. Put the paper cassette cover back on. 8. Insert the paper cassette in the printer.
Page 182: Removing Jammed Paper From Rear Cover 1 And Rear Cover 2
User's Guide Solving Problems Removing Jammed Paper from Rear Cover 1 and Rear Cover 2 1. Turn the product around. Important: If you need to change the position of the printer, two people are required to lift the printer. 2. Open rear cover 1.
Page 183 User's Guide Solving Problems 3. Remove the jammed paper. 4. Pull out rear cover 2. 5. Remove the jammed paper.
Page 184: Removing Jammed Paper From The Adf
User's Guide Solving Problems 6. Remove the jammed paper from rear cover 2. 7. Open rear cover 2. 8. Remove the jammed paper. 9. Close rear cover 2. 10. Insert rear cover 2 in the printer. 11. Close rear cover 1. Removing Jammed Paper from the ADF Caution: Be careful not to trap your fingers when closing the document cover.
Page 185 User's Guide Solving Problems 1. Open the ADF cover. 2. Remove the jammed paper. 3. Close the ADF cover. 4. Open the document cover.
Page 186: Paper Does Not Feed Correctly
User's Guide Solving Problems 5. Remove the jammed paper. 6. Close the document cover. 7. Raise the ADF input tray, and then remove the jammed paper. Paper Does Not Feed Correctly Check the following points, and then take the appropriate actions to solve the problem. ❏...
Page 187: Paper Jams
User's Guide Solving Problems “Available Paper and Capacities” on page 45 & “List of Paper Types” on page 46 & Paper Jams Load paper in the correct direction, and slide the edge guides against the edges of the paper. Related Information “Removing Jammed Paper”...
Page 188: Power And Control Panel Problems
User's Guide Solving Problems ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏ Check that the ADF icon appears on the control panel. If it does not appear, place the originals again. Related Information “Available Originals on the ADF”...
Page 189: Lcd Screen Gets Dark
Checking the software and data ❏ Make sure that a genuine Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver. See the related information link below for details.
Page 190: When You Cannot Make Network Settings
User's Guide Solving Problems “Canceling Printing” on page 86 & When You Cannot Make Network Settings ❏ Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; access point, computer or smart device, and then printer. Move the printer and computer or smart device closer to the access point to help with radio wave communication, and then try to make network settings again.
Page 191 User's Guide Solving Problems ❏ You may not be able to connect to the access point when the access point has multiple SSIDs and devices are connected to different SSIDs on the same access point. Connect the computer or smart device to the same SSID as the printer.
Page 192: Checking The Ssid Connected To The Printer
User's Guide Solving Problems Related Information “Checking the SSID Connected to the Printer” on page 192 & “Checking the SSID for the Computer” on page 192 & Checking the SSID Connected to the Printer Press on the home screen. Select Menu > Wi-Fi/Network Settings > Wi-Fi/Network Status. SSIDs are displayed on Wi-Fi network.
Page 193: Suddenly The Printer Cannot Print Over A Network Connection
User's Guide Solving Problems Mac OS Click the Wi-Fi icon at the top of the computer screen. A list of SSIDs is displayed and the connected SSID is indicated with a check mark. Suddenly the Printer Cannot Print over a Network Connection ❏...
Page 194: Suddenly The Printer Cannot Print Using A Usb Connection
User's Guide Solving Problems “Messages and Solutions on the Network Connection Report” on page 34 & “Cannot Connect from Devices Even Though Network Settings are No Problem” on page 190 & Suddenly the Printer Cannot Print Using a USB Connection ❏...
Page 195: Colored Banding Appears At Intervals Of Approximately 2.5 Cm
User's Guide Solving Problems Colored Banding Appears at Intervals of Approximately 2.5 cm ❏ Select the appropriate paper type setting for the type of paper loaded in the printer. ❏ Align the print head using the Horizontal Alignment feature. ❏ When printing on plain paper, print using a higher quality setting. Related Information “List of Paper Types”...
Page 196: Print Quality Is Poor
Epson paper. ❏ Try to use genuine Epson ink bottles. This product is designed to adjust colors based on the use of genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.
Page 197: Printed Photos Are Sticky
& Images or Photos are Printed in Unexpected Colors When printing from the control panel or from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting.
Page 198: Paper Is Smeared Or Scuffed
User's Guide Solving Problems “Printable Area” on page 215 & Paper Is Smeared or Scuffed ❏ When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. ❏...
Page 199: Paper Is Smeared During Automatic 2-Sided Printing
User's Guide Solving Problems Paper is Smeared During Automatic 2-Sided Printing When using the automatic 2-sided printing feature and printing high density data such as images and graphs, set the print density to lower and the drying time to longer. Related Information “Printing on 2-Sides”...
Page 200: Moiré (Cross-Hatch) Patterns Appear In The Copied Image
User's Guide Solving Problems Related Information “Cleaning the Paper Path for Ink Smears” on page 145 & “Cleaning the Scanner Glass” on page 148 & “Cleaning the ADF” on page 146 & “Menu Options for Copy Mode” on page 88 &...
Page 201: Printing Slows Down Dramatically During Continuous Printing
❏ Connect the USB cable securely to the printer and the computer. If you are using a USB hub, try to connect the printer directly to the computer. ❏ If you scan at a high resolution over a network, a communication error may occur. Lower the resolution. ❏ Make sure that the correct printer (scanner) is selected on Epson Scan 2.
Page 202: Cannot Start Scanning When Using The Control Panel
In Windows, make sure the printer (scanner) is displayed in Scanner and Camera. The printer (scanner) should be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then re- install Epson Scan 2. See the following to access Scanner and Camera.
Page 203: Straight Lines Appear When Scanning From Adf
“Cleaning the ADF” on page 146 & The Image Quality Is Rough ❏ In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan. ❏ If the resolution is low, try increasing the resolution and then scanning. Related Information “Scanning Using Epson Scan 2”...
Page 204: Moiré Patterns (Web-Like Shadows) Appear
User's Guide Solving Problems ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab. When you increase the Threshold, black becomes stronger. ❏ If the resolution is low, try increasing the resolution and then scanning.
Page 205: Cannot Solve Problems In The Scanned Image
❏ Originals with creases or wrinkles ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab. When you increase the Threshold, the black color area becomes larger.
Page 206: Other Scanning Problems
Scanning Stops when Scanning to PDF/Multi-TIFF ❏ When scanning using Epson Scan 2, you can continuously scan up to 999 pages in PDF format and up to 200 pages in Multi-TIFF format. When scanning using the control panel, you can continuously scan up to 50 pages in single-sided scanning using the ADF, and up to 100 pages in 2-sided scanning using the ADF and when scanning using the scanner glass.
Page 207 ❏ In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
Page 208: Cannot Send Faxes
User's Guide Solving Problems “Error Code on the Status Menu” on page 172 & “Making Settings for a PBX Phone System” on page 110 & “Connecting the Printer to a Phone Line” on page 105 & “Uninstalling Applications” on page 168 &...
Page 209: Cannot Send Faxes At A Specified Time
User's Guide Solving Problems Cannot Send Faxes at a Specified Time Set the date and the time correctly on the control panel. Related Information “Sending Faxes at a Specified Time (Send Fax Later)” on page 113 & “Common Settings” on page 154 &...
Page 210: Sent Fax Quality Is Poor
User's Guide Solving Problems “Sending Faxes After Confirming the Recipient's Status” on page 113 & “Removing Jammed Paper” on page 177 & Sent Fax Quality Is Poor ❏ Clean the scanner glass. ❏ Clean the ADF. ❏ Change the Resolution setting on the control panel. If your originals contain both text and photos, select Photo.
Page 211: Cannot Receive A3 Size Faxes
User's Guide Solving Problems ❏ Reprint the received fax. Select Job History from Status Menu to reprint the fax. Related Information “Basic Settings” on page 131 & “Checking the Fax Job History” on page 126 & Cannot Receive A3 Size Faxes Check that the paper size setting of the paper source that contains A3 paper has been set to A3, and that the paper source is set for use with the fax feature.
Page 212: Sender's Fax Number Not Displayed On Received Faxes Or The Number Is Wrong
> Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting. ❏ Epson Scan 2 Click the button to open the Configuration window. Next, set the Quiet Mode on the Scan tab.
Page 213: Rear Paper Feed Slot Is Removed
User's Guide Solving Problems Rear Paper Feed Slot is Removed Reattach the rear paper feed slot by holding vertically shown as below. The Date and Time Are Incorrect Set the date and the time correctly on the control panel. After a power failure caused by a lightning strike or if the power is left off for a long time, the clock may show the wrong time.
Page 214: Forgot Your Password
User's Guide Solving Problems Forgot Your Password If you forget the administrator's password, contact Epson support. Related Information “Contacting Epson Support” on page 231 & Application Is Blocked by a Firewall (for Windows Only) Add the application to the Windows Firewall allowed program in security settings on the Control Panel.
Page 215: Appendix
User's Guide Appendix Appendix Technical Specifications The information below is as of August 2013. Printer Specifications Print Head Nozzle Placement Black ink nozzles: 400×2 rows Color ink nozzles: 128×2 rows for each color Plain Paper 64 to 90 g/m2 (17 to 24 lb) Weight of Paper Thick Paper 91 to 256 g/m2 (25 to 68 lb)
Page 216: Scanner Specifications
User's Guide Appendix 3.0 mm (0.12 in.) 5.0 mm (0.20 in.) 47.0 mm (1.85 in.) 18.0 mm (0.71 in.) Scanner Specifications Scanner Type Flatbed Photoelectric Device Effective Pixels 14040×20400 pixels (1200 dpi) Maximum Document Size 297×431.8 mm (11.7×17 in.) Scanning Resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output Resolution...
Page 217: Network Function List
User's Guide Appendix Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems Speed Up to 33.6 kbps Resolution Monochrome ❏ Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.) ❏ Fine: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.) ❏ Super Fine: 8 pel/mm×15.4 line/mm (203 pel/in.×392 line/in.) ❏...
Page 218 IPv4 Digital camera (Wi-Fi) ✓ Epson Connect IPv4 (Email Print) ✓ Google Cloud Print IPv4, IPv6 ✓ Network Scanning Epson Scan 2 IPv4, IPv6 ✓ Event Manager IPv4 ✓ Epson Connect IPv4 (Scan to Cloud) ✓ ADF (AutoReversing) ✓ Send a fax IPv4 ✓...
Page 219: Wi-Fi Specifications
User's Guide Appendix Wi-Fi Specifications Standards IEEE802.11b/g/n Frequency Range 2.4 GHz Maximum Radio-Frequency Power 18.2 dBm (EIRP) Transmitted Coordination Modes *3 *4 Infrastructure, Ad hoc , Wi-Fi Direct Wireless Securities WEP (64/128bit), WPA2-PSK (AES) Complies with either IEEE 802.11b/g/n or IEEE 802.11b/g depending on location of purchase. Not supported for IEEE 802.11n.
Page 220: External Storage Device Specifications
User's Guide Appendix External Storage Device Specifications Supported Memory Card Specifications Compatible Memory Cards Maximum Capacities 128 MB Memory Stick Duo 32 GB Memory Stick PRO Duo Memory Stick PRO-HG Duo 128 MB MagicGate Memory Stick Duo 32 GB Memory Stick Micro 2 GB miniSD 32 GB...
Page 221: Dimensions
❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEG with the Exif Version 2.3 standard taken by digital cameras DCF...
Page 222: Electrical Specifications
Power off: Approx. 0.45 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption ❏ For users in Belgium, power consumption when copying may vary. Check http://www.epson.be for the latest specifications.
Page 223: System Requirements
Manufacturer: Askey Computer Corporation Type: WLU6117-D69 (RoHS) This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 224: Restrictions On Copying
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
Page 225: Transporting The Printer
User's Guide Appendix Responsible use of copyrighted materials: Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material. Transporting the Printer When you need to transport the printer to move or for repairs, follow the steps below to pack the printer.
Page 226 User's Guide Appendix Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Leave the maintenance box installed; otherwise ink may leak during transporting. ❏ When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature changes.
Page 227 User's Guide Appendix 7. Open the scanner unit with the document cover closed. Secure the print head to the case with tape. 8. Close the scanner unit. 9. Prepare to pack the printer as shown below.
Page 228: Accessing The External Storage Device From A Computer
User's Guide Appendix 10. Make sure to install the cap onto the ink tank securely. 11. Pack the printer in its box using the protective materials. When you use the printer again, make sure you remove the tape securing the print head. If print quality has declined the next time you print, clean and align the print head.
Page 229: Using An Email Server
User's Guide Appendix Note: If you connected the printer to the network without the software disc or Web Installer, map a memory card slot or USB port as a network drive. Open Run and enter a printer name \\XXXXX or a printer's IP address \\XXX.XXX.XXX.XXX to Open:.
Page 230: Email Server Setting Items
Contact your internet service provider to confirm the authentication method of the email server. The printer may not be able to communicate with an email server even if the authentication method is available since security may be enhanced (for example SSL communication is necessary). Visit the Epson support website for the latest information.
Page 231: Checking An Email Server Connection
Technical Support Web Site If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site.
Page 232 Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 233 Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
Page 234 User's Guide Appendix Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Page 235 User's Guide Appendix Epson Service Center 65 Truong Dinh Street, District 1, Hochiminh City, Vietnam. 29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.id...
Page 236 Boulevard Manado 95111 INDONESIA.CO.ID For other cities not listed here, call the Hot Line: 08071137766. Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
Page 237 User's Guide Appendix Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...
Page 238 Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

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