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6 Frequently
asked questions
Bluetooth headset does not
switch on.
Battery is low.
•
Charge the headset.
The audio cable is connected to the headset.
•
Disconnect the audio cable.
No connection to a mobile
phone.
Bluetooth disabled.
Bluetooth feature on your
•
Enable the
mobile phone and turn on the mobile
phone before you turn on the headset.
Pairing does not work.
The headset is not in pairing mode.
•
Follow the steps described in this user
manual.
•
Ensure that the LED light flashes whiteand
blue alternately before you release
not stop holding the button after seeing
the blue LED only.
The mobile phone cannot
find the headset.
The headset may be connected to another
previously paired device.
•
Turn the currently connected device off or
move it out of range.
Pairings may have been reset or headset has
been previously paired with other device.
•
Pair the headset with the mobile phone
again as described in the user manual.
Voice dialing or redialing does
not work.
Your mobile phone may not support this
feature.
The other side cannot hear
me.
The microphone is muted.
•
Press
The headset is connected to
a Bluetooth stereo enabled
mobile phone, but music will
play on the mobile phone's
speaker only.
The mobile phone may have the option to
listen to music via speaker or headset.
•
. Do
Audio quality is poor and
crackling noises can be heard.
The Bluetooth audio source is out of range.
•
Reduce the distance between the headset
and the Bluetooth audio source, or
remove obstacles between them.
to enable the microphone.
Refer to the user manual of your
mobile phone on how to transfer the
music to the headset.
EN
13
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