Samsung QA55Q95TAUXTW E-Manual
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Samsung QA55Q95TAUXTW E-Manual

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E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model
Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Menu Learning Screen link below.
"Menu Learning Screen" Link

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Summary of Contents for Samsung QA55Q95TAUXTW

  • Page 1 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Menu Learning Screen link below.

  • Page 2: Table Of Contents

    Using the Intelligent Mode About the Samsung Smart Remote (The Frame) 99 Adjusting the Picture Quality 28 About the Samsung Smart Remote (The Sero) 101 Setting the Viewing Environment for External Devices Connecting the Samsung Smart Remote to the TV...
  • Page 3 Troubleshooting 128 Before Using the Recording and Timeshift Functions 130 Read Before Using Apps Picture Issues 131 Read Before Using the Internet Function 154 Testing the picture 133 Read Before Playing Photo, Video or Music Files Sound and Noise Issues 141 Read After Installing the TV 158 Testing the sound 142 Supported Resolutions for UHD Input Signals...
  • Page 4 Accessibility Guidance The TV Screen does not Display Properly Menu Learning Screen 175 When the TV screen does not display properly 217 Using the Remote control 219 Using the accessibility menu The TV does not Turn On 223 Using the TV with Voice Guide on 182 When your TV does not turn on 225 Using the guide The TV Screen Breaks Up or No Sound Comes Out of the...

  • Page 5: Connection Guide

    Guide Learn how to use various features. Connections You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV.

  • Page 6: Connecting An Antenna (Aerial)

    Connecting an Antenna (Aerial) You can connect an antenna cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. Depending on the model or geographical area. - 6 -...

  • Page 7: Connecting To The Internet

    Connecting to the Internet You can get access to the Internet through your TV. Settings General Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable, the TV automatically accesses the Internet.
  • Page 8 Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
  • Page 9 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorised third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.

  • Page 10: Screen Sharing (Smart View) With Your Mobile Device

    Screen Sharing (Smart View) with your Mobile Device You can watch the screen of your mobile device on the TV screen through Smart View or Tap View. For information on how to share the screen with your mobile device, refer to Source Connection Guide Smartphone...
  • Page 11 Multi View or mobile device's screen through the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Enable Tap View on your mobile device.
  • Page 12 Using the Multi View While watching the TV, you can see content from your mobile device through mirroring (Smart View). To start Multi View, run the screen sharing (Smart View Apple AirPlay) for your mobile device. This function can be started or stopped by pressing the button on the remote control.

  • Page 13: Connecting To A Network Via A Mobile Dongle (For India Only)

    Connecting to a Network via a Mobile Dongle (For India Only) Make network connection by connecting a mobile dongle to the TV. You can make the TV to connect to a network via a mobile device by connecting a mobile dongle to the TV. Connect the mobile dongle to the USB port that are marked as Dongle in the TV.

  • Page 14: Connection Cables For External Devices

    Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input/ output ports on external devices.
  • Page 15 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables do not transmit video signals.

  • Page 16: Adb (Auto Data Backup) Functions (For India Only)

    TV. • Transferring data from the TV to a mobile device You can select and transfer files from the ADB (Auto Data Backup) folder on the TV to a Samsung mobile device. How to Use ADB (Auto Data Backup)

  • Page 17: Switching Between External Devices Connected To The Tv

    For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote". When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
  • Page 18 Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.

  • Page 19: Connection Notes

    Connection Notes When connecting an external device, note the following. The number of connectors and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.
  • Page 20 Connection notes for audio devices • For better audio quality, it is a good idea to use an AV receiver. • If you connect an external audio device using an optical cable, the Sound Output setting is automatically changed to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.
  • Page 21 Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.

  • Page 22: Remote Control And Peripherals

    Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote. - 22 -...
  • Page 23 Button Description Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. (Voice Assistant) The supported Voice Assistant's languages and features may differ by geographical region. Each time you press this button, the coloured buttons window and the virtual numeric pad are displayed alternately.
  • Page 24 (Launch app button) This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.

  • Page 25: About The Samsung Smart Remote (The Frame)

    About the Samsung Smart Remote (The Frame) Learn about the buttons on the Samsung Smart Remote that comes with The Frame. - 25 -...
  • Page 26 Button Description When watching TV, press to switch to mode. In mode, press to switch to watching TV. Press and hold to turn off the TV completely. (Power) When the TV turns off and on again, display the last used mode. Runs Voice Assistant.
  • Page 27 (Launch app button) This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.

  • Page 28: About The Samsung Smart Remote (The Sero)

    About the Samsung Smart Remote (The Sero) Learn about the buttons on the Samsung Smart Remote that comes with The Sero. - 28 -...
  • Page 29 Button Description Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. (Voice Assistant) The supported Voice Assistant's languages and features may differ by geographical region. Each time you press this button, the coloured buttons window and the virtual numeric pad are displayed alternately.
  • Page 30 (Launch app button) This button is not supported in the BST model. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.

  • Page 31: Connecting The Samsung Smart Remote To The Tv

    When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.

  • Page 32: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote

    Source Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.

  • Page 33: Using Anynet+ (Hdmi-Cec)

    You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players and home theatres that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".

  • Page 34: Controlling The Tv With A Keyboard, Mouse Or Gamepad

    Controlling the TV with a Keyboard, Mouse or Gamepad Connecting a keyboard, mouse or gamepad to make it easier to control the TV. Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse or gamepad to make it easier to control the TV. Connecting a USB keyboard, mouse or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.
  • Page 35 Using the keyboard and mouse Button Description Directional keys Moves the focus Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Colour buttons ―...

  • Page 36: Entering Text Using The On-Screen Virtual Keyboard

    Setting up the input devices Settings General External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language Keyboard type functions. • Mouse Settings You can set up the mouse with the Primary Button Pointer Speed functions.
  • Page 37 When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.

  • Page 38: Smart Features

    Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos or listen to music stored on external storage devices, and perform more functions.
  • Page 39 Displaying the Home Screen Press the button. Sources HDMI 1 Remote Access Connection Guide Universal Remote Source The image on your TV may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
  • Page 40 • Sound Mode You can select a sound mode to optimise your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equaliser Setup. • Sound Output You can select which speakers the TV uses for audio output.
  • Page 41 • Picture Size You can change to the picture size you want to view. To make fine adjustments, press the up directional button, and then select Go to Picture Size. • Colour Tone You can select a colour tone suitable for your viewing preferences. To change to a colour tone that you want, press the Select button.
  • Page 42 Ambient Mode. To shut off the TV, press the button. If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode. This function may not be supported depending on the model.
  • Page 43 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To enjoy the content from these apps on your TV, they must be installed on the TV.
  • Page 44 When you are not watching TV or when the TV is turned off, you can use the mode function to edit image content such as artworks or photos or to display the content. This function is supported only in The Frame. For more information, refer to the provided user manual.
  • Page 45 Moving an item on the Home Screen Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu. Move the app to the desired position by pressing the left or right directional button, and then press the Select button.
  • Page 46 Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub Try Now When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on. You can also turn this function on or off. Press the Select button at the current menu. Launching the last used app automatically Settings General...

  • Page 47: Using A Samsung Account

    Terms & Conditions, Privacy Policy after logging in to your Samsung account. You can create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on both the TV and the Samsung website. Signing in to a Samsung account...
  • Page 48 You can view or manage your payment information. • Back up You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings. •...

  • Page 49: Using The Ambient Mode

    Ambient Mode from the TV viewing screen, press the button or select Ambient Mode. If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode. When you select Ambient Mode, The Sero rotates into Landscape and then enters the Ambient Mode.
  • Page 50 If there is no remote control input for the set time, the screen goes off. • Reset All Photos Resets the photos imported from your mobile device or Samsung Cloud. This function may not be supported depending on the model. You can enter the TV viewing screen.
  • Page 51 Décor Allows you to select content with a sensible and beautiful design. • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
  • Page 52 Applying effects to the content When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content: Available functions may not be supported depending on the content. • Colour & Theme Changes the colour or theme of the content.

  • Page 53: Using Remote Access

    Remote Access secured by Knox Access remote PC and your work resources with this function. Connect a keyboard and mouse to this TV before starting. Featured Functions Screen Sharing Samsung DeX Office 365 Remote PC (Wireless) Added Cloud Services Add Cloud Service The image on your TV may differ from the image above depending on the model and geographical area.
  • Page 54 Configure your computer’s settings to use the Remote Access function. Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later. And the operating system must be a Professional or higher edition. Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later.
  • Page 55 Enter the required settings for connecting the computer remotely. Connect to Remote PC Make sure the PC is on and remote access is set to "Allow". Manage User Profiles PC/Profile IP address or profile Username Enter a username. RDP (for Windows users) Protocol Password Enter a password.
  • Page 56 TV via wireless network. When the mobile device does not appear on the screen, select Mobile Connection Guide and then follow the screen instructions. This function is available only on mobile devices that support the wireless Samsung DeX. - 56 -...
  • Page 57 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.

  • Page 58: Using The Apps Service

    If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.
  • Page 59 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
  • Page 60 Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Copyright Auto update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
  • Page 61 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000". You can set the PIN in Settings General System Manager...

  • Page 62: Using The Gallery App

    The image on your TV may differ from the image above depending on the model and geographical area. You can enjoy various content synchronised with a mobile device that supports the Samsung Cloud. The available content types are photos, videos, stories and other content shared through your groups.

  • Page 63: Using The Smartthings App

    SmartThings app installed on them. You can receive notifications about the statuses of your connected devices. To use this function, you must be logged in to your Samsung account. This function may not be supported depending on the model or geographical area.

  • Page 64: Using The E-Manual

    Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
  • Page 65 Using the buttons in the e-Manual e-Manual Guide Troubleshooting First Time Use Recently Viewed Topics The image on your TV may differ from the image above depending on the model and geographical area. (Search) Select an item from the search results to load the corresponding page. (Site Map) It displays the lists for each item in e-Manual.
  • Page 66 e-Manual Internet Surf the Internet on your TV. Before using the Internet, refer to "Read Before Using the Internet Function". Words in blue (e.g., Internet) indicate a menu item. The image on your TV may differ from the image above depending on the model and geographical area. (Try Now) Allows you to access the corresponding menu item and try out the feature right away.

  • Page 67: Using The Internet

    Internet function more easily after connecting a keyboard and mouse. You can scroll web pages with the directional button on the Samsung Smart Remote. The web pages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function".

  • Page 68: Playing Pictures/Video/Music

    "Read Before Playing Photo, Video or Music Files". Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
  • Page 69 Playing multimedia content on a PC or mobile device Select a device with media content in Source. The media content list in the device appears. Select a media content item from the list. The selected content is played. The content may not be played depending on the encoding method or file format. Furthermore, several functions may be restricted.
  • Page 70 Tune Station (MusicTV) functions Tune Station is an all-purpose dashboard to simplify the entire musical experience when user wants to play music file from USB source. It provides feature to user like themes, concert mode control, external speakers indicator - all from single display interface.
  • Page 71 Buttons and functions available while playing multimedia content Press the Select button while playing any video, photo or recorded content. The following buttons appear. The provided buttons and functions may not be supported depending on the model or geographical area. The available buttons and functions may differ with the content you are viewing or playing.
  • Page 72 • 360 Mode Provides a 360-degree view for videos and photos. This function may not be supported depending on the file format. Video files using the mjpeg codec do not support a 360-degree view. When a video or photo does not support a 360-degree view, applying 360 rotation to it may cause the screen to look distorted.
  • Page 73 • Repeat Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly. • Shuffle Plays music files in random order. • Picture Off Plays music files with the screen off. • Fit to Screen Fits a photo to the screen.
  • Page 74 Function Description Sets the slideshow speed. Slideshow Speed If there is only one image file in the USB device, the slide show is not played. Applies transition effects to the slide show. Slideshow Effect If there is only one image file in the USB device, the slide show is not played. Plays background music as you set in the pop-up window while the TV displays photos.

  • Page 75: Using Bixby

    Bixby is available only when the TV is connected to the Internet. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
  • Page 76 Bixby generated for your voice. You can delete a voice ID after selecting Profile. When the voice ID is deleted, its icon also disappears. If you are signed out of your Samsung account, select My Profile to sign in.
  • Page 77 Settings Voice Wake-up) The appropriate distance between user and the Samsung Smart Remote is 1.5 m. For more information on how to use this function, refer to "Voice Assistant Issues". Voice Wake-up function may not be supported depending on the model or geographical area.
  • Page 78 • The existing functional specifications may be changed if Bixby is updated. • Bixby is available only on TVs that support it and come with remote controls that have a microphone. • Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly.

  • Page 79: Tv Viewing

    Guide while watching TV, press the (Channel) on the Samsung Smart Remote or press the GUIDE button on the standard remote control. To see information about analogue channels and use the analogue channel functions of the Guide, you must finish the service provider settings in initial setup.
  • Page 80 Move the focus to the programme you want in the Guide, and then press and hold the Select button. You can use the following functions: • Record You can make a recording of a current programme. This function may not be supported depending on the model or geographical area. •...

  • Page 81: Recording Programmes

    Recording Programmes Record a current or upcoming programme using a USB device instead of a video recorder. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. Refer to "Before Using the Recording and Timeshift Functions" for more information.
  • Page 82 Scheduling a video recording after entering the date and time Live TV Recordings Schedules Add Recording To schedule a recording, set the values for Aerial, Channel, Repeat, Date, Start Time End Time of the broadcast programme to record, and then select Save. Check the current time in Settings General...

  • Page 83: Setting Up A Schedule Viewing

    Setting up a schedule recording start Live TV Recordings Settings The menus may not appear depending on the model or geographical area. • Start Recording Early You can set the time to start the recording earlier than the broadcast start time in the programme guide. •...
  • Page 84 Using schedule viewing to view programmes at a specified time on a specified date Live TV Schedule Manager Add Viewing Live TV Recordings Schedules Add Viewing To schedule a viewing, set the values for Aerial, Channel, Repeat, Date Start Time of the broadcast programme to view, and then select Save.

  • Page 85: Using Timeshift

    Using Timeshift Play, pause or rewind live TV. You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. Try Now To activate the Timeshift function while watching TV, press the button twice or press the button and then select Timeshift...
  • Page 86 • Jump Backward / Jump Forward Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video. When the Jump Backward function is activated, you can view the difference between the current recording time and the current rewind time.

  • Page 87: Using The Channel List

    This function may differ depending on the model or geographical area. • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily programme schedules Samsung TV Plus.

  • Page 88: Editing Channels

    This function may not be supported depending on the model or geographical area. When a channel number is changed, its channel information is not updated automatically. • Restore Samsung TV Plus You can restore the deleted Samsung TV Plus channels.

  • Page 89: Using A Personal Favourites List

    Using a Personal Favourites List Designate frequently watched channels as favourite channels. Favourite channels are highlighted in the Edit Channels Channel List screens with the symbol. You can create up to five favourites lists so that your family members can create their own personal favourites list. Create a favourites list Live TV Channel List...

  • Page 90: Tv-Viewing Support Functions

    TV-Viewing Support Functions Use the functions that are available while watching TV. Changing the broadcast signal Live TV Channel List Press the directional button on your remote control, move the focus to Terrestrial, Cable or Satellite, and then press the Select button. You do not need to use this function if your TV is connected to a cable box or satellite box.
  • Page 91 Scanning for available channels on standby mode Settings Broadcasting (Auto Tuning Settings) Standby Auto Tuning Automatically scan for channels while your TV is in standby mode. This function may not be supported depending on the model or geographical area. Auto Tuning Settings may not appear depending on the model or geographical area.
  • Page 92 Restricting Viewing to Specific Channels Settings Broadcasting Apply Channel Lock Try Now By selecting the menu, you can turn on or off the Apply Channel Lock function. Lock specific channels to prevent children from watching adult content. To use this function, the PIN number is required. Selecting the broadcasting audio option Settings Broadcasting...
  • Page 93 Showing common interface menu (For India Only) Settings Broadcasting Common Interface You can view information about common interfaces. This function may not be supported depending on the model or geographical area. • CI Menu Show information and settings of CICAM. •...
  • Page 94 Tuning broadcast signals manually Settings Broadcasting Expert Settings Manual Tuning Try Now You can scan for all the channels manually and store the scanned channels in the TV. This function may not be supported depending on the model or geographical area. Tuning digital channels Settings Broadcasting...
  • Page 95 Fine-tuning analogue broadcasts Settings Broadcasting Expert Settings Fine Tune Try Now This function is only available for analogue broadcasts. Transferring channel list Settings Broadcasting Expert Settings Transfer Channel List You can import or export the channel list to a USB storage. To use this function, the PIN number is required. •...
  • Page 96 Selecting the broadcast audio language Settings Broadcasting Expert Settings Audio Options Try Now Configure your preferred audio options for viewing broadcasted content. Audio Options functions differently for analogue and digital channels. This function may not be supported depending on the model or geographical area. This function may not be supported depending on the incoming broadcast signal.

  • Page 97: Picture And Sound

    Picture and Sound You can change the settings for the picture and the sound according to your preference. Using the Intelligent Mode Let the TV analyse the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
  • Page 98 – Adaptive Sound+ Provides optimised sound quality by analysing the viewing space and the acoustic components of the content. This function can be used only when the sound sensor at the bottom of the TV is active and the sound output is set to Speaker.

  • Page 99: Adjusting The Picture Quality

    Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. • Dynamic Makes the picture brighter and clearer in bright viewing environments. •...
  • Page 100 Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now • Contrast Try Now • Sharpness Try Now • Colour Try Now • Tint (G/R) Try Now •...

  • Page 101: Setting The Viewing Environment For External Devices

    Setting the Viewing Environment for External Devices You can optimise the TV for viewing specific video formats. Playing games on an optimised screen Settings General External Device Manager (Game Mode Settings) Game Mode You can enable game mode to optimise the TV's settings for playing video games with a gaming console, such as a PlayStation™, Xbox™...
  • Page 102 Using Input Signal Plus Settings General External Device Manager Input Signal Plus Try Now Expands the input signal range for HDMI connections. When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus function to On, the TV screen may flicker.

  • Page 103: Picture Support Functions

    This function is available only if Picture Size is set to Custom. To change the picture position on analogue channels, first enlarge the picture and then change the position. These functions may not be available on Samsung TV Plus and some applications. - 103 -...

  • Page 104: Configuring A Sound Mode And Expert Settings

    Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
  • Page 105 Digital Output Audio Delay Try Now • This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. • Dolby Atmos Compatibility Try Now You can set the TV to allow Dolby Digital+ with Atmos streams that are inputted from external devices.

  • Page 106: Using The Sound Support Functions

    Try Now You can select which speakers the TV uses for audio output. External speakers may not be controlled with the Samsung remote control. When an external speaker is enabled, some sound menus are not supported. Samsung TV supports the Q-Symphony function. This function works synchronised with the Samsung Soundbar that supports Q-Symphony so that your TV speaker and Soundbar simultaneously output the sound for best surround effects.
  • Page 107 Try Now If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configurations, with or without a sound bar.

  • Page 108: System And Support

    System and Support You can configure system and support settings such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock...
  • Page 109 Changing the current time Settings General System Manager Time Clock Time Offset Time Offset adjusts the time through a network connection. This function is available only when Clock Mode is set to Auto, the TV fails to receive time information through normal broadcast signals, and the TV is connected to the Internet through a local area network.

  • Page 110: Using The Auto Protection Time And Energy Saving Functions

    Using the Auto Protection Time and Energy Saving Functions Set the Auto Protection Time and reduce the TV's energy consumption. Setting the Auto Protection Time Settings General System Manager Auto Protection Time Try Now Activate a screensaver when your TV displays a still image for two hours or more. This function may not be supported in some viewing modes.

  • Page 111: Updating The Tv's Software

    Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.

  • Page 112: Audio And Video Functions For The Visually Or Hearing Impaired

    Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the Volume button for 1 second or more.
  • Page 113 Changing the volume, speed and pitch and the TV background volume of the Voice Guide You can configure the volume, speed pitch and the TV background volume of the voice guide. Audio Description Settings General Accessibility Audio Description Settings You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provide this service.
  • Page 114 Setting the screen to black and white Settings General Accessibility Greyscale Try Now You can change the colour of the TV screen to black and white to sharpen blurred edges caused by colours. Greyscale is on, some Accessibility menus are not available. This function may not be supported depending on the model or geographical area.
  • Page 115 Watching TV broadcasts with subtitles Settings General Accessibility Subtitle Settings Try Now Subtitle to On. Then you can watch the programme with the subtitle displayed. This function may not be supported depending on the model or geographical area. This function has no relationship with the features for controlling sub-titles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the sub-title feature of the DVD or Blu-ray player and the player's remote control.
  • Page 116 Listening to the TV through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model or geographical area.

  • Page 117: Using Voice Assistants On Tv

    Using Voice Assistants on TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the Internet. This function may not be supported depending on the model or geographical area.

  • Page 118: Using Other Functions

    If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000". On the Samsung Smart Remote: Select (Volume) button.
  • Page 119 Using AirPlay Settings General Apple AirPlay Settings You can use AirPlay to view content from your iPhone, iPad or Mac on the TV screen. This function may not be supported depending on the model or geographical area. Restoring the TV to the factory settings Settings General Reset...

  • Page 120: Hbbtv

    HbbTV Access services from entertainment providers, online providers and CE manufactures through HbbTV. This function may not be supported depending on the model or geographical area. Some channels may not include the HbbTV service. In some countries, HbbTV is disabled by default. In this case, HbbTV can be used by installing the HbbTV application (the HbbTV Installer Application) in Apps.

  • Page 121: Using A Tv Viewing Card ("Ci Or Ci+ Card") (For India Only)

    Using a TV Viewing Card (“CI or CI+ Card”) (For India Only) Watches paid channels by inserting your TV Viewing Card (“CI or CI+ Card”) into the COMMON INTERFACE slot. The 2 CI card slots may not be supported depending on the model. Turn the TV off to connect or disconnect a “CI or CI+ Card”.
  • Page 122 Connecting the “CI or CI+ Card” Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below. Connecting the “CI or CI+ Card” via COMMON INTERFACE slot Only for models with Common interface slot. Connect the “CI or CI+ Card”...
  • Page 123 To watch paid channels, the “CI or CI+ CARD” must be inserted. • Samsung TV follow up CI+ 1.4 standard. When Samsung TV display the pop-up message, it may happen due to CI + 1.4 Version inconsistency. If you have a problem, please contact Samsung Call Centre.

  • Page 124: Teletext Feature

    To exit from the Teletext feature, On the Samsung Smart Remote: Press the TTX/MIX button on the pop-up list until a live TV programme appears. On the standard remote control: Press the / TTX/MIX button on the remote control until live TV appears.
  • Page 125 6 Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 Sub Page: Displays the available sub-page. 0 List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (Store) button.
  • Page 126 6 SETTINGS Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 PRE-CH Sub Page: Displays the available sub-page. 0 SOURCE List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (CH LIST) button.
  • Page 127 4 AD/SUBT. Depending on the model or geographical area. Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the screen, press it again. For normal display, press it once again. 9 RETURN Hold: Holds the display at the current page, in the case that there are several secondary pages that follow automatically.

  • Page 128: Precautions And Notes

    Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording may not be supported depending on the model or geographical area. •...
  • Page 129 • If the Sleep Timer Auto Power Off has been set, the TV will override these settings, continue to record and turn off after the recording has ended. – Settings General System Manager Time Sleep Timer – Settings General Eco Solution Auto Power Off Before using the timeshift function Timeshift may not be supported depending on the model or geographical area.

  • Page 130: Read Before Using Apps

    • If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications and services may not be available on all devices or in all territories. Visit http:// www.samsung.com for more information on specific device information and content availability.

  • Page 131: Read Before Using The Internet Function

    Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
  • Page 132 – Authentication Modes: WEP, WPAPSK, WPA2PSK – Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).

  • Page 133: Read Before Playing Photo, Video Or Music Files

    • Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2020. - 133 -...
  • Page 134 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
  • Page 135 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 9024 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 The MPO format is supported partly. Supported music formats and codecs File extension Format Codec Note...
  • Page 136 Supported video codecs (QLED TV, The Serif, The Frame, The Sero, The Terrace, The Terrace for business) For Q60T model, refer to the next section. File Frame rate Bitrate Container Video codecs Resolution Audio codecs format (fps) (Mbps) 4096 x 2160: *.avi H.264 BP/MP/HP 4096 x 2160...
  • Page 137 Supported video codecs (Q60T model, TU8 series) File Frame rate Bitrate Container Video codecs Resolution Audio codecs format (fps) (Mbps) *.avi 4096 x 2160: *.mkv H.264 BP/MP/HP 4096 x 2160 3840 x 2160: *.asf *.wmv Dolby Digital HEVC (H.265 - Main, 3840 x 2160 *.mp4 Main10)
  • Page 138 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
  • Page 139 Supported video codecs (Q800T series or higher) File Frame rate Bitrate Container Video codecs Resolution Audio codecs format (fps) (Mbps) 4096 x 2160: *.avi H.264 BP/MP/HP 4096 x 2160 3840 x 2160: *.mkv *.asf 3840 x 2160: *.wmv Dolby Digital HEVC (H.265 - Main, *.mp4 7680 x 4320...
  • Page 140 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...

  • Page 141: Read After Installing The Tv

    Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...

  • Page 142: Supported Resolutions For Uhd Input Signals

    Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0 Sampling...

  • Page 143: Resolutions For Input Signals Supported By Q800T Series Or Higher

    Resolutions for Input Signals supported by Q800T series or higher Check the resolutions for input signals supported by Q800T series or higher. • Resolution: 3840 x 2160p, 4096 x 2160p Colour Depth / Frame rate (fps) Chroma RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0 Sampling...

  • Page 144: Supported Resolutions For Freesync(Vrr)

    Supported Resolutions for FreeSync(VRR) Check the supported resolutions for the FreeSync(VRR) signal. • When Game Mode is set to or Auto, the FreeSync(VRR) function is activated. • FreeSync(VRR) is supported only in the following models: For 55-inch or larger models (QLED TV except for Q60T model, The Serif, The Frame, The Terrace, The Terrace for business) This function may not be supported depending on the model.

  • Page 145: Read Before Connecting A Computer (Supported Resolutions)

    Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below or on the next pages. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60Hz (UHD models) and 7680 x 4320 @ 60Hz (Q800 series or higher).
  • Page 146 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
  • Page 147 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) *2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.

  • Page 148: Supported Resolutions For Video Signals

    Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
  • Page 149 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 25 Hz 56.250 25.000 297.000 + / + 4096 x 2160 30 Hz 67.500...

  • Page 150: Supported Resolutions For Hdbt

    Supported Resolutions for HDBT Check the resolutions supported for HDBT. HDBT is used only for The Terrace, The Terrace for business. CEA-861 Resolution Horizontal frequency Vertical frequency Clock frequency Display format (Dots x lines) (KHz) (Hz) (MHz) 640 x 480 60 Hz 31.469 60.000...

  • Page 151: Read Before Using Bluetooth Devices

    Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.

  • Page 152: Suffix : Parental Rating - Thailand Only

    Suffix : Parental Rating - Thailand only Alphabet Icon Description Allow All The broadcated rating value is not classified Preschool Content suitable for preschool aged children 3-5 years old Children Content suitable for children between 6–12 years old General Content suitable for general audiences PG 13 Content suitable for people aged 13 and above, but can be watched by those who are under the recommended age if parental guidance is provided...

  • Page 153: Licences

    HDMI Licensing LLC in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage. (http://opensource.samsung.com) This licence may not be supported depending on the model or geographical area.

  • Page 154: Troubleshooting

    Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Centre. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem.
  • Page 155 The problem Try this! If the colours on your TV are correct but just a little too dark or bright, try adjusting the following settings first. • Settings Picture Expert Settings Contrast Screen Brightness • Settings Picture Expert Settings Brightness •...
  • Page 156 UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
  • Page 157 External Device Manager Input Signal Plus If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.

  • Page 158: Sound And Noise Issues

    Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
  • Page 159 The problem Try this! Sound Test. • Settings Support Device Care Self Diagnosis Sound Test Make sure that the audio cable is connected to the correct audio output connector on the external device. The speakers are making an odd sound. For antenna or cable connections, check the Signal Information.
  • Page 160 Anynet+ (HDMI-CEC) is active on your TV. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar I want to turn off and on the TV model.

  • Page 161: Channel And Broadcast Issues

    Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem Try this! Make sure that the external device is connected securely and turned on. Move Sources to switch to other input sources. “Weak or No Signal”...

  • Page 162: External Device Connectivity Issues

    External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console or mobile device, these steps may help resolve the problem. The problem Try this! The "Mode Not Supported" message Adjust the output resolution of the external device to a resolution supported by appears.
  • Page 163 The problem Try this! For more information on how to connect a Bluetooth speaker, see Audio Device I want to connect to a Bluetooth Bluetooth Connection Guide. speaker. • Source Connection Guide Audio Device Bluetooth When the PC screen does not appear or the PC is not recognised, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV.

  • Page 164: Network Issues

    Network Issues When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Make sure that no items that can generate electromagnetic interferences are...

  • Page 165: Anynet+ (Hdmi-Cec) Issues

    Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a What is Anynet+? connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
  • Page 166 The problem Try this! You cannot use the remote control when the TV is configuring Anynet+ or switching The message "Connecting to to the TV viewing screen. Anynet+ device..." or "Disconnecting from Anynet+ Use the remote control after the TV has completed the Anynet+ configuration or has device"...

  • Page 167: Remote Control Issues

    Try this! The connection between the Samsung Smart Remote and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the The remote control does buttons simultaneously for 3 seconds or more.

  • Page 168: Recording Issues

    Cannot record videos received The recording function is only available for digital broadcast channels received by the from an external device or TV. You cannot record videos received from an external device or Samsung TV Plus. Samsung TV Plus. To use the recording function, the storage device connected to the TV must have been The "Format Device"...

  • Page 169: Apps

    Apps When apps aren't working, these steps may help resolve the problem. The problem Try this! Languages supported by an app may be different from the TV Language set in I launched an app, but it's in a different the menu. language.

  • Page 170: Voice Assistant Issues

    • Explore Now Settings Voice Wake-up The Samsung Smart Remote may not recognise your voice when it is far away from you, turned upside down, or located in an environment with loud ambient noise. • Use the Samsung Smart Remote less than 1.5 m with the remote control I spoke "Hi, Bixby"...

  • Page 171: Other Issues

    Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV.
  • Page 172 Guide. To Accessibility Shortcuts, see the following: • Press and hold the (Volume) button on your Samsung Smart Remote. The TV narrates the screen events in • Press the AD/SUBT. button on the standard remote control or press and voice-over.

  • Page 173: Diagnosing Tv Operational Issues

    Device Care Self Diagnosis Signal Information Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements and Smart Hub applications. Reset Smart Hub • Settings Support...

  • Page 174: Getting Support

    Try Now You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.

  • Page 175: The Tv Screen Does Not Display Properly

    In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen is bad, let's find out how to simply check whether the cause is caused by the product or the external environment by broadcasting signals and cables.
  • Page 176 HDMI IN HDMI IN HDMI IN Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots or fixed horizontal or vertical lines. - 176 -...
  • Page 177 Try changing channels using the remote control. Source Press the button, select Source, choose another input source. - 177 -...
  • Page 178 If the same problem persists, run a diagnostic test. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support Device Care Self Diagnosis Picture Test. - 178 -...
  • Page 179 Picture Test When a message appears, select and follow the on-screen instructions to complete the test. When a message appears, select and follow the on-screen instructions to complete the test. Picture Test Complete Close When a message appears, select Close and follow the on-screen instructions to complete the test.
  • Page 180 If the problem disappears during the test, check your TV signal. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength. Support Device Care Support Select Settings Support Device Care Self Diagnosis Signal Information...
  • Page 181 Signal Information Check whether the signal strength is too weak or not. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now - 181 -...

  • Page 182: The Tv Does Not Turn On

    The TV does not Turn On If there is no screen on the TV, it often occurs when the contact point of the power cable is loose or the peripheral device is turned off. When your TV does not turn on The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area.
  • Page 183 Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. Invisible Connection Invisible Connection Disconnect and reconnect the One Invisible Connection cable between the TV and the One Connect (OC) Box. Make sure that the One Invisible Connection cable is not pinched or bent sharply.
  • Page 184 Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn on your TV. If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
  • Page 185 On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected external device does not work or any connection problem occurs. Invisible Connection HDMI IN HDMI IN Invisible HDMI IN Connection Check the connection of the HDMI cable to your TV or One Connect Box.
  • Page 186 Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. Invisible Connection HDMI IN...
  • Page 187 Also make sure that the correct source is selected on the Home Screen ( Source). HDMI IN HDMI IN HDMI IN If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty.

  • Page 188: When The Tv Does Not Connect With An External Device Properly

    The TV Screen Breaks Up or No Sound Comes Out of the Sound No TV sound in the sound bar or disconnected symptoms are often caused by loose connection terminals or poor contact of the outlet. When the TV does not connect with an external device properly The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area.
  • Page 189 HDMI IN HDMI IN HDMI IN First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC) Box, then unplug the power cable and plug it back into the wall outlet. HDMI If the external device support 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution.
  • Page 190 HDMI IN For better video quality, use an HDMI cable if your external device supports it. HDMI Satellite If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set- top box.
  • Page 191 If the problem persists, check the video output settings in the settings menu of the external device and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output. Invisible Connection Invisible...
  • Page 192 HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV. - 192 -...

  • Page 193: Internet Access Is Not Available

    Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area.
  • Page 194 Settings Select Settings General Network Network Status to check the network status. General Network General Select Settings General Network Network Status to check the network status. Network Reset Network General If the network isn't connected, a network reset may be required. - 194 -...
  • Page 195 Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally. If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer.
  • Page 196 Settings If the same problem continues, select Settings General Network Network Status IP Settings change to a different DNS server. If a test occurs, cancel it and select Settings. General Network General If the same problem continues, select Settings General Network Network Status IP Settings...
  • Page 197 IP Settings DNS setting Enter manually Select DNS setting Enter manually. IP Settings DNS Server Select Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network...

  • Page 198: When No Sound Comes Out Of The Tv, Or The Sound Is Breaking Up

    There is No Sound or the Speakers are Making Odd Sound When the sound is not good, let's find out how to simply check whether the cause is caused by the product or the external environment by broadcasting signals and cables. When no sound comes out of the TV, or the sound is breaking up The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area.
  • Page 199 Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound Output. Then, select Speaker. Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound...
  • Page 200 Support Device Care Support To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
  • Page 201 Settings Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings...
  • Page 202 Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. - 202 -...
  • Page 203 Support Device Care Support If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. Signal Information Check whether the signal strength is too weak or not. Update now If the same problem continues, a software update or factory reset may be required. - 203 -...
  • Page 204 Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General...

  • Page 205: The Remote Control Does Not Work

    The Remote Control does not Work If the remote control is not working, the battery is weakened or the Samsung Smart Remote is not paired. When the remote control does not work The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area.
  • Page 206 Remove any obstruction covering the receiver on your TV. Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. - 206 -...
  • Page 207 If you don't see any infrared signal, replace the batteries of the remote control. If you don't see any infrared signal, replace the batteries of the remote control. Press the buttons simultaneously to display the pairing animation clip. - 207 -...
  • Page 208 Follow the on-screen instructions to proceed with the pairing. The remote control will work more effectively if you point it at the remote control sensor. If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. - 208 -...
  • Page 209 If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box. - 209 -...

  • Page 210: Updating The Software

    Updating the Software If you want to keep the TV in its best condition or if you have an abnormality intermittently, please update it to the latest version. Updating the latest TV's software The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area.
  • Page 211 No Access Network Settings If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About This TV and check the model code and software version. - 211 -...
  • Page 212 About This TV and check the model code and software version. About This TV Model code: Software version: Select Settings Support About This TV and check the model code and software version. Using a computer, connect to www.samsung.com. - 212 -...
  • Page 213 Find your TV model and download the firmware file. SEE ALL SUPPORT Find your TV model and download the firmware file. Download Firmware Click Download to download the firmware. - 213 -...
  • Page 214 Unzip the downloaded file and store it in your USB drive top folder. Unzip the downloaded file and store it in your USB drive top folder. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. - 214 -...
  • Page 215 Update now The firmware update begins automatically. Your TV will be automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress. Settings After your TV has been reset, select Settings Support About This TV...
  • Page 216 About This TV Model code: Software version: After your TV has been reset, select Settings Support About This TV and check the new firmware version. Related menu path Settings Support Software Update Auto update Try Now For more information in The Terrace for business, refer to the provided user manual. Settings Support About This TV...

  • Page 217: Accessibility Guidance

    Hold the remote control with the buttons facing towards you. The remote is slightly thinner towards the top and thicker towards the bottom. Description of the Samsung Smart Remote The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area. From top to bottom and left to right: • The button is at the top left.
  • Page 218 • If you press the button twice or press the button while viewing a programme, the Record, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow, blue and Move to the top Move to the bottom) options appear. Select the Move to the top button to move the menu to the top.

  • Page 219: Using The Accessibility Menu

    • Samsung Smart Remote On the Samsung Smart Remote, there are two thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold the volume button to...
  • Page 220 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet. To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly below the small LED (microphone) and above the directional button) and say the command, and then release the button.
  • Page 221 Learning about the Accessibility menu functions • Voice Guide Settings This function works on every screen on the TV and when turned on verbally tells you what the TV's current settings are and verbally provides details about the programme you are watching. For example, it tells you the selected volume and the current channel and gives you programme information.
  • Page 222 • Enlarge You can enlarge important elements on the menu such as the names of programmes. • Learn TV Remote Learn the names and functions of the buttons on remote control. On this screen, pressing the power button (top left button) will turn off the TV, but when any other button is pressed the TV will say the button name and briefly tell what that button does.

  • Page 223: Using The Tv With Voice Guide On

    • (Channel) button Of the two buttons that protrude from the centre of the Samsung Smart Remote, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel. Press the up or down of CH button on the standard remote control to change the channel.
  • Page 224 • Samsung Smart Remote Of the two buttons that protrude from the centre of the Samsung Smart Remote, the left one is the (Volume) button. Push up or pull down the (Volume) button to change the volume.

  • Page 225: Using The Guide

    When you want to know the programme information for each channel while watching a broadcast programme, press the (Channel) button on the Samsung Smart Remote. Use the directional buttons to view the programme information. On standard remote control, press the GUIDE button.
  • Page 226 When you open the Guide, a table grid of channels and programmes is displayed. The top row displays Filter By : All then the day and times. Each row has a channel name on the left and programmes on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programmes at different times within a channel.
  • Page 227 • Edit Recording Time You can change the start and end times of scheduled programme recordings. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled programme. •...

  • Page 228: Using Schedule Viewing

    Using Schedule Viewing Configure the TV to show a specific channel or programme at a specific time and date. icon appears next to programmes that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager...

  • Page 229: Using The Channel List

    Category list. Use the up and down directional buttons to move within this list. Press the Select button to choose a category you want from the Category list. The Category list contains All, Samsung TV Plus, Favourites...
  • Page 230 • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As in a general channel, it provides the daily programme schedules of Samsung TV Plus.

  • Page 231: Recording

    Recording Recording a programme to an external hard drive connected via USB. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions".
  • Page 232 Recording the programme you are watching To display a menu for recording a programme or starting the Timeshift function, press the button twice or press button, and then press the Select button while watching the programme. You can select the following functions on the menu: •...
  • Page 233 Viewing recorded programmes Live TV Recordings Recordings Open Smart Hub by pressing the button on the remote control. Use the left or right directional button to move the focus to Live TV. Press the up directional button to move to the top row, and then use the left or right directional button to move to Recordings.

  • Page 234: Using Smart Hub

    Plus. Press the up directional button to move to the top row. You will be on the Guide item. The items in this row may include Guide, Channel List, Schedule Manager, Recordings and others. Samsung TV Plus may not be supported depending on the model or geographical area. - 234 -...
  • Page 235 To return to the TV mode, press the button in Ambient Mode. To shut off the TV, press the button. If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
  • Page 236 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To enjoy the content from these apps on your TV, they must be installed on the TV.

  • Page 237: Launching The E-Manual

    Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (http://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual contains 2 rows of menu icons. Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row.

  • Page 238: Using Bixby

    Voice Voice Assistant) To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart Remote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.

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