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Troubleshooting
Problem
The tray won't open.
The tray won't close.
The PC is not working properly.
The drive is not working properly. See if the drive is connected properly to the PC.
No sound is heard from an audio
CD.
The computer doesn't recognize
the drive.
The system won't read the disc.
Meaning / Solution
See if the Drive on.
If the tray still won't open with the power on, turn the power off and
insert a pin(paper clip) into the emergency hole to open.
Make sure the disc has been inserted properly.
See if the drive is properly connected to the PC.
See if the floppy disc remains in the PC.
See if the device drive program has been installed properly.
Check that the sound card is operational.
Check the condition of the CD and wipe the surface of the CD
clean before use.
USB cable is not connected properly between the computer USB port
and the drive .
Ensure that both connectors of the USB cable is properly connected
to the USB ports on the computer and the drive.
Can be an OS problem. Try reinstalling the Windows OS program.
See if the system detects the drive.
Make sure you use the types of discs that are supported by the drive.
See if the on/off light turns into green.
Make sure you inserted the disc with the label facing up.
Make sure you are using the right program for disc playback.
See if the disc is clean.
See if any congealing has occurred.
Make sure the region code of the drive matches the disc number.
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