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troubleshooting and error code
TROUBLESHOOTING
If you have any of the problems listed below try the solutions given.
This is normal.
Air low around the door and outer casing.
Light relection around the door and outer casing.
Steam escaping from around the door or vents.
The oven does not start when you press the START/+30s button.
Is the door completely closed?
The food is not cooked at all.
Is the door closed?
Have you overloaded the electric circuit and caused a fuse to blow or a breaker to be
triggered?
The food is either overcooked or undercooked.
Was the appropriate cooking length set for the type of food?
Was an appropriate power level chosen?
The light bulb is not working.
The Light bulb should not be replaced in person for safety reasons. Please contact
nearest authorised Samsung customer care, to arrange for a qualiied engineer to
replace the bulb.
The oven causes interference with radios or televisions.
Slight interference may be observed on televisions or radios when the oven
is operating. This is normal. To solve this problem, install the oven away from
televisions, radios and aerials.
If interference is detected by the oven's microprocessor, the display may be reset.
Sparking and cracking occur inside the oven (arcing).
Have you used a dish with metal trimmings?
Have you left a fork or other metal utensil inside the oven?
Is aluminum foil too close to the inside walls?
CE107MNSTR-BWT_DE68-04260D-00_EN.indd 42
Smoke and bad smell when initial operating.
START/+30s button?
ERROR CODE
"SE" message indicates.
"E-12" message indicates.
"E-24" message indicates.
English - 42
It's a temporary condition by new component heating. Smoke and smell will
disappear completely after 10 minutes operation.
To remove smell more quickly, please operate microwave oven with putting lemon
formation or lemon juice in the cabinet.
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Please have the following information read;
The model and serial numbers, normally printed on the rear of the oven
Your warranty details
A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
microwave oven and try setting again. If it occurs again, call your local SAMSUNG
The "E-12" message is Gas Sensor Short. This error may occur because of the high
humidity in the cavity when you operate the microwave oven once again shortly
after the previous operation of microwave oven for some food is inished. In this
case, because there is a possibility that the Gas Sensor is not out of order turn of
the microwave oven and try setting again. If this error occurs again, call your local
Before the microwave can overheat, the "E-24" message appears on the display. If
After the oven cools, try operating the oven. If the "E-24" message appears again,
For any codes not listed above, or if the suggested solution does not solve the
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