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Getting Help
Diagnostic Checklist
•
Name:
•
Date:
•
Address:
•
Phone number:
•
Service Tag and Express Service Code
(located on a label on the top of the
computer):
•
Return Material Authorization Number
(if provided by Dell support technician):
•
Operating system and version:
•
Devices:
•
Expansion cards:
•
Are you connected to a network? Yes/No
•
Network, version, and network adapter:
•
Programs and versions:
54
See your operating system documentation
to determine the contents of the computer's
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
•
Error message, beep code, or diagnostic
code:
•
Description of problem and troubleshooting
procedures you performed:
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