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Summary of Contents for NEC NVM-DFx
- Page 1 Empowered by Innovation User’s Guide P/N 1770082 July 2006 Printed in U.S.A...
- Page 2 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
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Page 3: Table Of Contents
Table of Contents Introducing the Voice Mail System About Your Voice Mail System ..........1 About the Automated Attendant . - Page 4 Listening to Messages How You Know You Have Messages ........14 Listening to Your Messages .
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Page 5: Introducing The Voice Mail System
Very handy when you are out of the office. And it lets you leave recorded messages for your co-workers. The messages get stored in each person’s voice mailbox. To listen to your messages or use other Voice Mail features, you call your Subscriber Mailbox. NVM-DFx User’s Guide... -
Page 6: About Voice Mail Networking
Table of Contents. All the instructions in this guide apply to network messages as well as non-network messages with a few exceptions, which are noted. The Voice Mail Networking option may not be available in your Voice Mail system. NVM-DFx User’s Guide... -
Page 7: About Fax Mail
The Voice Mail system saves FAX Messages even if your mailbox is set up for auto erase. You can receive Message Notification calls for FAX Messages. Your Auto Forward partner will receive a copy of the FAX Message. NVM-DFx User’s Guide... -
Page 8: About The Voice Prompts
The Voice Mail system’s outside telephone number The Voice Mail system’s extension number Your mailbox number and security code Mailbox Log-On Code (by default, it is #) Remote Network Mailboxes Remote Destination Mailboxes Alias Network Mailboxes FAX Delivery Mailboxes NVM-DFx User’s Guide... -
Page 9: Calling The Voice Mail System
Next Call Routing Mailbox is programmed. To return to the Automated Attendant after exiting a mailbox See Exiting a Mailbox . To return to the Automated Attendant after you leave a “quick message” See page 19. NVM-DFx User’s Guide... -
Page 10: Calling Your Subscriber Mailbox
If you hear the company greeting, dial # (or other log-on code). If a mailbox number is requested, dial your mailbox number. If a security code is requested, dial the code or press * to return to the prompt Please enter your mailbox number. NVM-DFx User’s Guide... -
Page 11: The Main Menu
Call Announcing ■ Hear Time and Date ■ System Administrator Options ■ Select List of New Messages ■ Select List of Saved Messages ■ Select List of Held Messages ■ Select List of All Messages ■ Exit Mailbox NVM-DFx User’s Guide... -
Page 12: Calling An Announcement Mailbox
If a mailbox number is requested, dial the Guest Mailbox number. If a security code is requested, dial the Guest Mailbox security code or dial * to return to the prompt Please enter your mailbox number . NVM-DFx User’s Guide... -
Page 13: Calling A Message Center Mailbox
If a mailbox is requested, dial the Future Delivery Mailbox number. If a security code is requested, dial the Future Delivery Mailbox security code or dial * to return to the prompt Please enter your mailbox number . NVM-DFx User’s Guide... -
Page 14: Calling A Network Mailbox
If the company greeting plays, dial # (or other log-on code). If a mailbox number is requested, dial the Network Mailbox number. If a security code is requested, dial that code or dial * to return to the prompt Please enter your mailbox number . NVM-DFx User’s Guide... -
Page 15: About Your Incoming Call Options
For more information, see Changing the Call Waiting Option . Your mailbox must be programmed for Call Waiting in system programming. Call Waiting may not be available on your Voice Mail system. NVM-DFx User’s Guide... -
Page 16: About Paging And The Paging Message
If you do not want to be paged, erase your Paging message. To record a Paging Message Call your mailbox Press P G (7 4). Follow the voice prompts. To hear the Recording Options while recording, press zero. NVM-DFx User’s Guide... -
Page 17: Exiting The Voice Mail System
If exiting a Message Center or Subscriber Mailbox from an inside extension, this step calls the Automated Attendant (Welcome Message and Instruction Menu) that is set up for the Subscriber’s or Message Center’s Next Call Routing Mailbox (which may be different than the Automated Attendant that answers your company’s incoming calls). NVM-DFx User’s Guide... -
Page 18: Getting Help And The Time And Date
This way, you can listen to the new message before exiting. If you do not listen to the new message(s), the Voice Mail system will light the Message Lamp after you exit. If you wish, you can also have the Voice Mail system call you when you receive messages (see Message Notification ). NVM-DFx User’s Guide... -
Page 19: Listening To Your Messages
If it is the last message, the Voice Mail system says, Going to the first message , then plays it. If you are listening in reverse order, the Voice Mail system says, Going to the last message , then plays it. NVM-DFx User’s Guide... -
Page 20: Using The Listening Options
Changing the Auto Forward Option . To have the Voice Mail system notify you as soon as a recipient listens to the forwarded message, make sure you record a comment. When you are finished recording, press * R for a return receipt. NVM-DFx User’s Guide... - Page 21 Press R L (7 5). See also Listening to Your Messages . All the comments for listening to messages apply to listening in reverse order. To listen (skip) to the next message Press L (5) See also Listening to Your Messages NVM-DFx User’s Guide...
- Page 22 L to listen. A held message is a message that was not listened to completely. To select the list of all messages for listening Press 1 A (1 2). The Voice Mail system will now play through all of your messages when you press L to listen. NVM-DFx User’s Guide...
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Page 23: Recording And Checking Messages
10.) You can enter mailbox numbers or names for all types of mailboxes except the destination mailbox for the Remote Network Mailbox. For that mailbox, you must enter the mailbox number. Just follow the voice prompts. NVM-DFx User’s Guide... -
Page 24: Recording And Sending A Future Delivery Message
Mail system sends the message to all the mailboxes on the partner Distribution List. See the System Administrator for the Distribution Mailbox number or name. To have the Voice Mail system notify you as soon as a recipient listens to your Future Delivery message, press * R for return receipt. NVM-DFx User’s Guide... -
Page 25: Using The Recording Options
Press T I (8 4). You hear the time and date, then: Ready. You must press * to continue recording or select another recording option. To end the recording Press # NVM-DFx User’s Guide... -
Page 26: Checking/Deleting A Message
Voice Mail system or FAX machine The Voice Mail system provides a return receipt for each recipient on a Distribution List To request a return receipt Record a message using RS, MF, or FD. Press # when done. Press * R (*7). NVM-DFx User’s Guide... -
Page 27: Recording Urgent Messages
Auto Attendant callers can also leave Confidential Messages for extension users (if the Voice Mail system is so programmed). To record a confidential message Record a message using RS, MF, or FD. Press # when done. Press * C (*2). NVM-DFx User’s Guide... -
Page 28: Recording A Mailbox Greeting And Name
If your mailbox name was recorded via the System Administrator Menu, that name overrides the name recorded using the method below, and vice versa. To record a name for a mailbox Call your mailbox. Press R N (7 6). Follow the voice prompts. To hear the Recording Options while recording, press zero. NVM-DFx User’s Guide... -
Page 29: Using Mailbox Options
You hear: There is a message for (extension or name). You have x messages . At a digital pager you see the number to call as well as hear the beep. To use the Message Notification option Call your mailbox. Press O P (6 7). Press N (6). Follow the voice prompts. NVM-DFx User’s Guide... - Page 30 Otherwise, the Voice Mail system hangs up.) Analyzed pause (the Voice Mail system pauses 4 sec, then dials the next digit if no busy/reorder tone. Otherwise hangs up.) Clear number NVM-DFx User’s Guide...
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Page 31: Changing Auto Help
The Voice Mail system also lets you manually forward a particular message to another mailbox. For details, see page 16. To turn the Auto Forward option on or off Call your mailbox. Press O P (6 7). Press A F (2 3). Follow the voice prompts. NVM-DFx User’s Guide... -
Page 32: Changing The Auto Time-Stamp Option
To answer the Call Waiting beeps, see the User’s Guide for your phone. If you do not answer the Call Waiting beeps within a pre-programmed amount of time, the Voice Mail system lets the caller leave you a message. NVM-DFx User’s Guide... -
Page 33: Changing The Call Announcing Option
Call Announcing may not be available in your Voice Mail system. To turn the Call Announcing option on or off Call your mailbox. Press O P (6 7). Press C A (2 2). Follow the voice prompts. NVM-DFx User’s Guide... -
Page 34: Sending Calls To A Mailbox
Use your phone system’s call forwarding procedure. When the procedure asks for the extension number to receive the calls, enter the Voice Mail system’s extension number (commonly referred to as the Voice Mail Hunt Group number, Pilot number, or master extension number). See your System Administrator for the number. NVM-DFx User’s Guide... -
Page 35: Accessing The Voice Mail User Interface
The Welcome screen is displayed: Selecting User Mailbox Options from the menu will allow you to setup your mailbox for: ■ Mailbox Options ■ Greetings/Paging Messages ■ Email Account NVM-DFx User’s Guide... -
Page 36: To Set Your Mailbox Options
Auto Forward Mailbox - Specify the mailbox number of the “partner mailbox” you want to use for Auto Forwarding. If you opted not to enable Auto Forwarding, enter None in this field. NVM-DFx User’s Guide... - Page 37 Specify the type of number you want the Voice Mail system to call: outside, extension, a radio pager (with or without an announcer), or a digital pager. Indicate whether you must enter your mailbox security code after you accept a notification call at an extension or outside telephone. NVM-DFx User’s Guide...
- Page 38 Automated Attendant calls your phone. If you do not answer or are busy on a call, The Voice mail plays the greeting. If the Voice mail system is integrated with an SMTP Email server, and you want to have Email access through your voice mailbox, continue with step 7. NVM-DFx User’s Guide...
- Page 39 Imap4 SSL - N/A Imap4 Account - The Email address for this subscriber Imap4 Password - The password that would normally be used by this subscriber to access his Email Imap4 Authentication - Authentication code (if required by the ISP) NVM-DFx User’s Guide...
- Page 40 Click the icon for client software that you want to download. Refer to the appropriate document for details on which software you need to download such as Setting Up and Using Fax Mail or Desktop Call Control . NVM-DFx User’s Guide...
- Page 41 NEC America, Inc., Corporate Networks Group NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 necunifiedsolutions.com cng.nec.com Other Important Telephone Numbers Sales: ........203-926-5450 Customer Service: .
- Page 42 NEC Unified Solutions, Inc. 1770082 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 necunifiedsolutions.com Printed in U.S.A 1770082...