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Troubleshooting
Please refer to the following information if you encounter a problem using Plug-in
module FS. For further details, refer to the troubleshooting sections of the Getting
Started Guide and Scanning Guide.
If your problem lies outside the solutions provided below, consult the retail outlet from
which you purchased the software or the closest
Problem:
Solution:
Problem:
Solution 1: If more than one SCSI device is in use, check to ensure that each
Solution 2: Ensure that the SCSI terminator setting is correct. Refer to the
Solution 3: Ensure that the film is correctly placed in the scanner.
Solution 4: The brightness settings for Plug-in module FS may be set too high.
Solution 5: The threshold setting for Plug-in module FS may be set to high. Try
Plug-in module FS does not appear on the plug-in module
menus for Photoshop.
Plug-in module FS is not correctly installed on your hard disk drive.
Refer to Installing Plug-in module FS
ware.
The image will not appear even if the Preview button is
clicked on the Plug-in module FS control panel.
device has been assigned a unique SCSI ID and none are duplicated.
If duplication has occurred, assign a unique SCSI ID to the scanner.
Getting Started Guide for an explanation of the correct SCSI
terminator settings.
Try lowering the brightness settings. Refer to Color Correction:
Brightness and Contrast Settings
lowering the threshold setting. Refer to Color Correction - Threshold
(p.
58).
69
69
A P P E N D I C E S
Canon Customer Help Support
(p. 12)
and reinstall the soft-
(p.
50).
Desk.
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