Reference; Firmware Upgrade; Troubleshooting - Samsung DVD-C500 User Manual

Reference

Firmware upgrade

Introduction
Upgrading the Firmware will keep your DVD player up to date.
The latest firmware version for this unit is provided on the Samsung Website.(www.samsung.com).
How to make an upgrade disc
You must burn the latest firmware version onto a blank CD-R or CD-RW disc:
1. Download a new file from Samsung's website (www.samsung.com) Download Center.
2. Write the file to disc using CD-RW drive of your computer as data disc.
Notes
The CD should be burned following the specs below.
- File System CD-ROM ISO Level.
- Character set ISO 9660.
- The burned CD has to be Finalized.
- Please burn the CD at a low speed.
Upgrade procedure
1. Open the disc tray of your DVD C550/C500. Place the burned disc on
the tray. Close the tray. The Firmware upgrade screen will appear.
2. Press the ENTER or PLAY to start upgrade.
- Press any other buttons on the remote control or eject the disc to
cancel the upgrade.
- During the firmware upgrade process, the tray will open. Please remove
the disc and wait for about 2 minutes.
- If the DVD player was successfully updated, the disc tray will close
and the unit will turn off and on.
When the unit turns on, the Select Menu Language screen will
appear.
3. Press the π/† buttons to select the desired language, and then press
the ENTER button.
Notes
- If the "Select Menu Language" doesn't appear, please contact Samsung Customer Service.
- Do not press any button or unplug the power cord during the upgrade.
- The upgrade procedure may change, refer to the web site (www.samsung.com).
- When software is upgrade, video and audio settings you have made will return to their default (factory) set-
tings. We recommend you write down your settings so that you can easily reset them after the upgrade.
- Samsung do not assure all freeware disc burner that burn file upgrade into a disc which will played on the player.
14
- Please make sure the filename C550/C500.BIN
- Please make sure the root folder rename as
MEDIATEK
Upgrade File Detected
Curent Version: 09.11.24.00.C550XAA
New Version: 09.11.30.00.C550XAA
Upgrade?
Press Play To start
Firmware upgrade menu appears
Upgrade File Detected
Curent Version: 09.11.24.00.C550XAA
New Version: 09.11.30.00.C550XAA
Upgrade
File Copying
Upgrade File Detected
Curent Version: 09.11.24.00.C550XAA
New Version: 09.11.30.00.C550XAA
Upgrade?
Upgrading
Firmware upgrade starts
On - Screen Menu
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Macrovision Number: G892

Troubleshooting

Before requesting service, please check the following.
Problem
The screen is • Press the ■/®|| button (on the front panel) for more than 5 seconds with no disc inside. All
blocked. settings will revert to the factory settings.
Press the ■/®|| button (on the panel) for more than 5 seconds with no disc inside. All
•
Forgot
settings including the password will revert to the factory settings (0000). Don't use this
password.
unless absolutely necessary.
• Check if the Video output is set to HDMI.
No HDMI
• Check the connection between the TV and the HDMI jack of DVD player.
output
• See if the TV supports 480p/ 720p/1080i/1080p.
Abnormal
• If snow noise appears on the screen, it means that TV does not support HDCP (High-
HDMI output
bandwidth Digital Content Protection).
screen.
• Check if your TV is setup correctly.
HDMI output • Screen Jitter may occur when frame rate is converted from 50Hz to 60Hz for 720P/1080i/
Jitter 1080p HDMI (High Definition Multimedia Interface) Output.
• Please refer to the user's manual of your TV.
Select
Action