Samsung RF28R Series User Manual
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Samsung RF28R Series User Manual

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Refrigerator
User manual
Free Standing Appliance
Untitled-13 1
2021-06-08
6:24:49

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Summary of Contents for Samsung RF28R Series

  • Page 1 Refrigerator User manual Free Standing Appliance Untitled-13 1 2021-06-08 6:24:49...

  • Page 2: Table Of Contents

    Step-by-step installation Operations 01 Home screen 02 Soft buttons Fridge Manager Display reset (applicable models only) SmartThings SMART GRID Function (Demand Response) Recommendations for voice recognition Samsung Family Hub Dispenser panel Special features Maintenance Handling and care Cleaning Replacement Troubleshooting General...
  • Page 3 LIMITED WARRANTY (U.S.A.) SAMSUNG REFRIGERATOR Warranty Information (CANADA) If your refrigerator needs service Limited Warranty for Original Purchaser Obligation to the Original Owner Exclusions of the Warranty Regulatory Notice FCC Notice IC Notice English Untitled-13 3 2021-06-08 6:24:49...

  • Page 4: Safety Information

    • Because the following instructions cover various models, the characteristics of your refrigerator may differ slightly from the refrigerator described in this manual. • If you have any question, contact us at 1-800-SAMSUNG or find help and information online at www.samsung.com.

  • Page 5: Important Safety Symbols And Precautions

    Important safety symbols and precautions: Please follow all safety instructions in this manual. This manual uses the following safety symbols. WARNING Hazards or unsafe practices that may result in severe personal injury, property damage, and/or death. CAUTION Hazards or unsafe practices that may result in severe personal injury and/or property damage.
  • Page 6 Safety information • If you use two products side by side, for safety reason, be sure to use certified products in explosive gas atmospheres. • Never start up an appliance showing any signs of damage. If in doubt, consult your dealer.

  • Page 7: Severe Warning Signs For Transportation And Site

    Severe warning signs for transportation and site WARNING • When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. - Refrigerant leaking from the pipe work could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes.
  • Page 8 - Deteriorated insulation on electrical parts may cause an electric shock or fire. • If large amounts of dust or water enter the refrigerator, disconnect the power plug and contact a Samsung Electronics service center. - Otherwise there is a risk of fire.

  • Page 9: Installation Cautions

    Installation cautions CAUTION • Allow sufficient space around the refrigerator and install it on a flat surface. - Keep the ventilation space in the appliance enclosure or mounting structure clear of obstructions. • After you have installed the refrigerator and turned it on, allow the appliance to stand for 2 hours before loading it with food.
  • Page 10 • Do not place or use electrical appliances inside the refrigerator/freezer, unless they are of a type recommended by the manufacturer. • If you smell smoke, pull out the power plug immediately, and then contact a Samsung Electronics service center.
  • Page 11 - Failing to do so may result in an electric shock, fire, problems with the product, or injury. • If the interior or exterior LED lamp has gone out, contact your nearest Samsung service center. • If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately and contact a Samsung service center.

  • Page 12: Usage Cautions

    • Service Warranty and Modification. - Any changes or modifications performed by a 3rd party on this finished appliance are not covered under Samsung warranty service, nor is Samsung responsible for safety issues that result from 3rd party modifications. • Do not block the air vents inside the refrigerator.

  • Page 13: Cleaning Cautions

    - Printed letters on the display may come off. • If any foreign substance such as water has entered the appliance, unplug the power plug and contact your nearest Samsung service center. - Failing to do so may result in an electric shock or fire.

  • Page 14: Critical Disposal Warnings

    Safety information Critical disposal warnings WARNING • Children trapped inside a refrigerator can hurt themselves or suffocate to death. • Please dispose of the packaging material from this product in an environmentally friendly manner. • Ensure that none of the pipes on the back of the refrigerator are damaged prior to disposal.

  • Page 15: Installation

    Installation Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it. WARNING • Use the refrigerator only for its intended purpose as described in this manual. • Any servicing must be performed by a qualified technician. •...
  • Page 16 Installation Type B 01 Auto Ice Maker 02 1-Step Foldable Shelf 03 Water tank (Auto Water Fill) 04 Main panel (on the FlexZone™ handle) 05 FlexZone™ 06 Freezer 07 Door bins 08 2-Step Foldable Shelf 09 Water filter * applicable models only English Untitled-13 16 2021-06-08...
  • Page 17 • When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. • If the internal or external LED lamp is out of order, contact a local Samsung service center. • If the door is left open for too long, the top internal LED will blink. This is normal.

  • Page 18: Step-By-Step Installation

    Installation Step-by-step installation STEP 1 Select a site Select a site that: • Has a solid, level surface without carpeting or flooring that may obstruct ventilation • Is away from direct sunlight • Has adequate room for opening and closing the door •...
  • Page 19 Model RF28R* 2" (50 mm) 125° " (1578 mm) " (335 mm) 24" (610 mm) " (122 mm) " (61 mm) " (1226 mm) 53" (1346 mm) 08 09 NOTE The measurements in the table above may differ slightly from the actual measurements, depending on the measuring and rounding method.
  • Page 20 Installation STEP 2 Flooring If the refrigerator cannot pass through the entrance due to its size, see Door removal for entrance. NOTE To prevent floor damage, make sure the front levelling legs are in the upright position. • The surface you install the refrigerator on must support a fully loaded refrigerator.
  • Page 21 STEP 3 Door removal for entrance If the refrigerator cannot pass through the entrance to your home or kitchen due to its size, follow these instructions to remove and then re-install the refrigerator's doors. If you do not need to remove the doors, go to page 30 to continue the installation procedure. WARNING Unplug the power cord of the refrigerator before removing the doors.
  • Page 22 Installation Detach the fridge doors Left door 1. With the doors closed, use a Phillips head screwdriver to remove the screws (x3) in the top cover. 2. Disconnect the wires and the water tube from the left-side door. Do the following sequentially: •...
  • Page 23 4. Pull up the clamp to remove it. NOTE Be careful not to drop the clamp on the floor. 5. Open the door 90 degrees. While holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge.
  • Page 24 Installation Right door 1. Disconnect the wire connectors (x2) on the right door. The position of the connectors differs with the model. CAUTION • Do not remove both doors simultaneously. Make sure to remove one door at a time. Otherwise, one of the doors may fall and cause physical injury.
  • Page 25 5. Gently pull up the door vertically to remove. Do not apply excessive force to the door. The door may fall, causing physical injury. 6. Lay the door down on a flat surface. To reattach the fridge door After you have moved the refrigerator to its final location, reattach the doors by following the removal instructions in reverse order.
  • Page 26 Installation Detach the FlexZone™ drawer 1. Lift up to remove the FlexZone™ basket. 2. Remove the wire cover along with the connector harness using a flat-head screwdriver. 3. Press the locking tab to disconnect the wire connector. CAUTION When relocking the tab, make sure to fully connect the wire connector.
  • Page 27 5. Lift up to remove the drawer front of the FlexZone™ from the rail assembly. CAUTION • Use caution when removing the rail assembly, which may fall off causing damage to the floor. • Make sure to put the FlexZone™ drawer in place after removing or mounting the FlexZone™...
  • Page 28 Installation To reattach the FlexZone™ drawer After you have moved the refrigerator to its final location, re-attach the FlexZone™ drawer by following the removal instructions in reverse order. CAUTION If the FlexZone™ or the indicator does not operate properly, make sure the connectors are connected properly.
  • Page 29 4. Press down the hooks to unlock the rail assembly. 5. While holding the upper area of the freezer drawer front, slide the drawer out all the way to remove the freezer drawer from the rail assembly. CAUTION • Be careful not to scratch or dent the rail assembly.
  • Page 30 Installation STEP 4 Levelling the refrigerator CAUTION • When installed, the refrigerator must be leveled on a flat, solid floor. Not leveling the refrigerator can cause damage to the refrigerator or physical injury. • Levelling must be performed with the refrigerator empty. Make sure no food items are inside the refrigerator.
  • Page 31 STEP 5 Adjust the door height and the door gap Snap rings The height of a door can be adjusted using the provided snap rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm, and 2.5 mm). To adjust the height of a door 1.
  • Page 32 Installation STEP 6 Attach the handles CAUTION The refrigerator handles must be oriented in the correct direction. • The fridge handles must be attached so that the holes on each face each other. • The freezer handle must be attached so that its hole faces downwards.
  • Page 33 3. Push the handle down, and then place the upper side of the handle onto the upper handle screw. 4. Insert the supplied wrench into the handle hole, and then turn it clockwise to tighten. 5. Repeat Steps 2 through 4 with the second refrigerator door handle.
  • Page 34 Installation 8. Insert the supplied wrench into the handle hole, and then turn it clockwise to tighten. English Untitled-13 34 2021-06-08 6:24:57...
  • Page 35 STEP 7 Connect the water dispenser line A water dispenser with a filter is one of the helpful features on your new refrigerator. To help promote better health, the water filter removes unwanted particles from your water. However, it does not sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that.
  • Page 36 Installation Connect the water supply line to the refrigerator There are several items you must purchase to complete this connection. You may find these items sold as a kit at your local hardware store. • " copper tubing Copper Tubing •...
  • Page 37 CAUTION Do not mount the water filter on any part of the refrigerator. This may damage the refrigerator. 1. Connect the household water line to the assembled compression fitting. - If you are using copper tubing, slip the compression nut (B) (not supplied) and ferrule (not supplied) on the copper tubing (not supplied) as shown.
  • Page 38 Installation STEP 8 Initial settings By completing the following steps, the refrigerator should be fully functioning. CAUTION Before installing the refrigerator, make sure to remove the Cover Interlock (1) from the top of the fridge door. Otherwise, injuries may be caused by the ice crushing blade of the ice dispenser.

  • Page 39: Operations

    Operations 01 Home screen 01 Apps & Widgets • Tap a desired app or widget to launch it. • Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop an app or widget to a new position on the grid.

  • Page 40: 02 Soft Buttons

    Operations Indicates that the newest version of the refrigerator's software Software Update ( ) has been downloaded from the server and is ready for installation. Indicates there is a notification message. Notification ( Indicates Family Hub is receiving data from the cloud server. Cloud sync ( ) Indicates Energy Saver is on.

  • Page 41: Fridge Manager

    Fridge Manager On the Home screen, tap the Fridge Manager app. • You can set the desired temperature or modes for each compartment. • For more detailed information on the Fridge Manager app, check the online manual. • To access the online manual from your Family Hub refrigerator, tap Settings > Help & Contact Us >...

  • Page 42: Smartthings

    SmartThings Installation Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device. NOTE • The SmartThings app is not available for some tablets, iPads, smartphones: - That support [Android] OS 6.0 or higher.
  • Page 43 Samsung account You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. Getting started Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below.
  • Page 44 Operations Category Item Description Displays the desired temperature setting of the Fridge temperature fridge. Displays the desired temperature setting of the Freezer temperature freezer. Monitoring FlexZone™ settings Displays the settings of the FlexZone™. Detects abnormal operations of the Diagnosis refrigerator. Checks the accumulated power consumption of Energy monitoring the refrigerator for the last 180 days.

  • Page 45: Smart Grid Function (Demand Response)

    SMART GRID Function (Demand Response) When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest. NOTE •...
  • Page 46 Operations To check the MAC address 1. Tap the Settings icon on the Home screen. 2. Scroll down to and open About Family Hub. 3. The screen displays (among other things) the Wi-Fi MAC address. Peak Demand Off (Override mode) When you want the refrigerator to ignore the SMART GRID (Demand Response) signal from the utility company, you can activate Peak Demand Off (Override mode).
  • Page 47 Using the Energy Management Function The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience. NOTE • To use the Energy Management refrigerator functions, you have to install the corresponding app first.
  • Page 48 1. SGIP Open Standards (Smart Energy Profile 2.0 - http://www.csep.org/) - Energy Consumption Reporting - Demand Response 2. Samsung OPEN API - Operational Status, User Settings & Messages - ICE Maker Status: GET /icemaker/status/vs/0 - Door Open Alarm: GET /doors/vs/0...

  • Page 49: Recommendations For Voice Recognition

    Samsung Family Hub Installation Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “Samsung Family Hub”. Download and install the Samsung Family Hub app provided by Samsung Electronics to your smart device.
  • Page 50 Operations Samsung account You are required to register your Samsung account to use the Samsung Family Hub app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. NOTE To connect your smartphone and the refrigerator, register your Samsung account in Settings ...

  • Page 51: Dispenser Panel

    Dispenser panel 01 Water / Lock 02 Cubed Ice 03 Crushed Ice 01 Water / Lock (3 sec) To dispense chilled water, press Water. The corresponding Water indicator turns on. To prevent the use of the dispenser panel buttons and the dispenser lever, press and hold Water for more than 3 seconds.

  • Page 52: Special Features

    Operations Special features Water tank (Auto Water Fill) (applicable models only) The Auto Water Fill function lets you cold brew tea in your refrigerator. 01 Lid 02 Sealed mouth 03 Infuser 04 Body To fill the water tank 1. Grasp a handle groove of the sealed mouth, and then pull up to open the lid.
  • Page 53 5. To drink tea, open the door and detach the water tank. Pull it straight out. CAUTION • We recommend consuming fruit infused water within 24 hours. After that, the infused water can spoil over time. • You must clean the water tank after you have consumed the infused water. Also clean the water tank if you haven't used it for a long time.
  • Page 54 In case of a leak, open the rubber cap so that the leaked water drains. The indicator will then turn off. However, if the indicator continues to blink, there might be a system failure. Contact your local Samsung service center. English Untitled-13 54 2021-06-08...
  • Page 55 Water/Ice dispenser Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever.
  • Page 56 CAUTION • If the ice making chime rings repeatedly, contact your waterline installer or a local Samsung service center. • Do not press Test repeatedly after the ice tray is filled with ice or water. Water may overflow or ice may jam.
  • Page 57 FlexZone™ divider You can change the divider position. To do this, unlock the divider by turning the divider dial counter clockwise. Then, move the width and height bars as appropriate. When done, turn the dial clockwise to lock the divider. NOTE If the divider lock does not function, wipe the bars to remove moisture on them.

  • Page 58: Maintenance

    Maintenance Handling and care Ice bucket (applicable models only) If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket. 1. To remove the ice bucket, gently lift it up, and then pull it out slowly while holding the bottom of the bucket with one hand and the side with the other...
  • Page 59 • Use only the provided ice bucket. Third-party ice buckets may cause a system failure. NOTE • The water pressure required for ice making is between 20 psi and 125 psi (138 and 862 kPa). • Noise from the the ice maker as it produces ice during the ice making process is normal. •...
  • Page 60 Maintenance Fridge shelves The appearance of the shelves differs by model. • To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and slide out. NOTE Do not lift up the shelf fully when removing or reinserting the shelf.
  • Page 61 Foldable shelf To remove, slide up the front of the shelf so that it folds. Then gently lift up and pull out. To reinsert, place the shelf on the angled frame in the main unit, and then, press down to unfold. CAUTION After sliding the foldable shelf in and folding it, the front of the shelf can be...
  • Page 62 Maintenance Vegetable shelf 1. Slide out the left-side vegetable drawer. 2. While supporting the vegetable shelf with one hand, slide it out with the other hand. NOTE To use the space that is opened up after removing the foldable shelf, take out the vegetable shelf.
  • Page 63 Fridge drawers Vegetable / fruit drawers Gently lift up the front of the drawer and slide out. • We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins. • To reinsert, insert the drawer into the frame rails and then slide inward.
  • Page 64 Maintenance Freezer baskets Upper basket • To remove, fully slide open the freezer drawer. Push the upper basket to the end, and then pull up to remove. • To reinsert, align the front wheels of the upper basket with the end of the lower basket.
  • Page 65 Freezer basket divider Loosen and remove the screw from the lower side of the divider. Then, pull straight up to remove the divider. English Untitled-13 65 2021-06-08 6:25:06...

  • Page 66: Cleaning

    Maintenance Cleaning Interior and exterior WARNING • Do not use benzene, thinner, home/car detergent, or Clorox™ to clean the refrigerator. They may damage the surface of the refrigerator and cause a fire. • Do not spray water onto the refrigerator. This may cause electric shock. Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.

  • Page 67: Replacement

    • Do not use third-party water filters. Use only Samsung-provided or -approved filters. • Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water filters.
  • Page 68 Remove the water filter. For more information or servicing, contact a licensed plumbing professional. Ordering a new filter To purchase a new water filter, contact a local Samsung service center or visit www. samsungparts.com on the web. LED Lamps To replace the lamps of the refrigerator, contact a local Samsung service center.

  • Page 69: Troubleshooting

    Before calling for service, review the symptoms and recommended solutions below. If none of the suggested solutions resolve your problem, please visit our website at www. samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits in which no defects were found.
  • Page 70 Troubleshooting Symptom Possible causes Solution • To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is • Refrigerator has heat-proof not a system failure. Interior wall is hot.
  • Page 71 Condensation Symptom Possible causes Solution • Remove the moisture and • If door is left open, do not leave a door open moisture enters the for extended periods of Condensation forms refrigerator. time. on the interior walls. • Food with high moisture •...
  • Page 72 Water does not dispense. • Dispenser panel Lock is • Deactivate dispenser panel activated. Lock. • Use only Samsung-provided or approved filters. • A third-party water filter • Unapproved filters may was installed. leak and damage the refrigerator.

  • Page 73: Do You Hear Abnormal Sounds From The Refrigerator

    Before calling for service, review the information below. If you still have questions about sounds your refrigerator is making, please call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits related to normal operating sounds in which no defects were found.
  • Page 74 Troubleshooting • During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds. HiSS! • As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling! • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises.

  • Page 75: Smartthings

    • The old Samsung Smart Refrigerator app cannot connect with fails to operate. Samsung Smart Home models. • You must log into your Samsung account to use the app. The SmartThings • Make sure that your router is operating normally.

  • Page 76: Samsung Family Hub

    - That support [iOS] 10.0 or higher/iPhone 6 or higher. • You must log into your Samsung account to use the app. Could not log into the • If you don’t have a Samsung account, follow the app’s on- app.

  • Page 77: Smart Grid (Applicable Models Only)

    Management System) supporting SEP (Smart Energy profile). • Download the SmartThings app from the Google Play Store, Apple App Store, or Samsung Galaxy Apps. • Install and run the SmartThings app on your smartphone. • Make sure that your home router is operating normally with a proper connection and proper Internet service.

  • Page 78: Lcd

    Symptom Action • This refrigerator can connect only with the following Samsung Smart TVs J/K/MU6400 series or above launched in 2015~2017; NU7400 series or above launched in 2018; Cannot connect to Q60R series or above launched in 2018. Please check the my TV.

  • Page 79: Limited Warranty (U.s.a.)

    If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service.
  • Page 80 Visits by an authorized servicer to explain product functions, maintenance or installation are not covered by this limited warranty. Please contact SAMSUNG at the number below for assistance with any of these issues.
  • Page 81 PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

  • Page 82: Warranty Information (Canada)

    Warranty Information (CANADA) If your refrigerator needs service Do not hesitate to call any Samsung Authorized Service Center nearby giving them your name, address and telephone number if your product is not functioning properly. Limited Warranty for Original Purchaser This Samsung product is warranted by Samsung Electronics Canada Inc. (hereafter referred...

  • Page 83: Obligation To The Original Owner

    This warranty is valid only on products purchased and used in Canada. SAMSUNG CUSTOMER CARE CENTER Samsung Electronics Canada Inc. 2050 Derry Road West...

  • Page 84: Regulatory Notice

    Regulatory Notice FCC Notice FCC CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Contains Transmitter Module FCC ID: A3LCCBP730Q This device complies with Part 15 of FCC Rules. Operation is Subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received including interference that cause...

  • Page 85: Ic Notice

    IC Notice Contains Transmitter Module IC: 649E-CCBP730Q The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions : (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 86 Model RF28R7551SR RF28R7551** Variant Model (The symbol “*” can be any alphanumeric character.) Samsung Electronics America, Inc. 85 Challenger Road. Responsible Party - U.S. Contact Information Ridgefield Park. NJ 07660 Phone: 1-800-SAMSUNG (726-7864) FCC Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following...
  • Page 87 Memo Untitled-13 87 2021-06-08 6:25:09...
  • Page 88 How-to Videos and Live Shows * Requires reader to be installed on your smartphone Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG Customer Care Center. Country Contact Center Web Site 1-800-SAMSUNG (726-7864) U.S.A...

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