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Using your Cisco IP 69xx handset at Imperial College London – The Basics
To make an inquiry call
To put a call on hold
To Pick Up a call for a colleagues
extension
Please note: Your extensions must be in a Pick Up Group to use this feature - To create a Pick Up Group or to change the member
extensions, please contact your telecoms rep.
To Divert a call
Redial [Redial]
Directories
Issued on 30.06.2015
4. Press the Transfer button
5. Replace the receiver
Whilst you are having a telephone conversation
1. Press the Transfer button
will be put on hold.
2. Dial the required extension number and speak to your colleague
3. To toggle between the calls press the Swap softkey. Your
colleague will go on hold and vice versa each time you press Swap.
4. To return to the caller once your colleague has answered your
inquiry, or if there is no answer, or the extension you require is
busy. If your colleague does not hang up, press the End Call
softkey and then press the Resume softkey.
Announce to the caller you are going to them on hold
1. Press Hold button
2. To retrieve the call press the Resume softkey
1. Lift the receiver
2. Press the PickUp softkey
Press the Divert softkey to send an active, ringing or
held call to your voicemail or to a predetermined extension (set up by
your system administrator.
Press the Redial softkey to redial the last telephone number you dialed.
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or the Transfer softkey
. The person you were talking to
Produced by Karen
Vincent
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