Troubleshooting; Technical Support - D-Link DIR-615 Quick Installation Manual

TROUBLESHOOTING

How do I reset the router to the factory default settings?
You can restore the factory default settings via the hardware WPS/RESET button
located on the back panel of the router. Press the button (with the device turned on) and
hold it for 10 seconds, then release it. Wait until the router is rebooted (about a minute
or two).
Then access the web-based interface (see the Default Settings section of the present
document) and configure all needed settings.
What can I do if my router is not working correctly?
Below are some steps applicable to the most common issues.
1. Check the LEDs on the top panel of the router. The following LEDs should be
solid or fast blinking blue: POWER, INTERNET and WLAN/WPS (if the
wireless network is on and in use).
2. Make sure that all cables are connected properly.
3. Power off the router for 20 seconds, then power it on again.
Why am I unable to connect to the Internet?
Contact your ISP to make sure that the relevant service is available and that you use
correct connection settings.

TECHNICAL SUPPORT

You can find software updates and user documentation on our website.
D-Link provides its customers with free support within the product's warranty period.
Customers can contact the technical support group by phone or by e-mail/Internet.
FOR TELEPHONE NUMBERS AND ADDRESSES OF D-LINK OFFICES
WORLDWIDE VISIT
http://www.dlink.com