Dell Vostro 5501 Service Manual
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Dell Vostro 5501 Service Manual

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Vostro 5501
Service Manual
Regulatory Model: P102F
Regulatory Type: P102F001
May 2020
Rev. A00

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Summary of Contents for Dell Vostro 5501

  • Page 1 Vostro 5501 Service Manual Regulatory Model: P102F Regulatory Type: P102F001 May 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................6 Safety instructions.................................6 Before working inside your computer........................... 6 Safety precautions................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................8 After working inside your computer..........................8 2 Major components of your system....................10 3 Disassembly and reassembly......................12 Recommended tools................................
  • Page 4 Installing the heat sink - UMA............................36 System fan....................................37 Removing the system fan............................. 37 Installing the system fan............................... 38 I/O board....................................40 Removing the I/O board...............................40 Installing the I/O board..............................41 System board..................................42 Removing the system board............................42 Installing the system board............................44 DC-in port.....................................
  • Page 5 System logs..................................74 Updating the BIOS in Windows ............................75 Updating BIOS on systems with BitLocker enabled....................75 Updating the Dell BIOS in Linux and Ubuntu environments..................76 Flashing the BIOS from the F12 One-Time boot menu.....................76 System and setup password.............................. 79 Assigning a system setup password..........................79...

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
  • Page 9 Steps 1. Connect any telephone or network cables to your computer. CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 2. Connect your computer and all attached devices to their electrical outlets. 3.

  • Page 10: Major Components Of Your System

    Major components of your system 1. Base cover 2. Battery 3. DC-in port 4. Heat sink 5. Memory module 6. Solid-state drive shield 7. M.2 2230 SSD 8. Speaker 9. System board 10. Touchpad 11. Palm-rest and keyboard assembly 12. Display assembly 13.
  • Page 11 18. M.2 2280 SSD NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 12: Disassembly And Reassembly

    Disassembly and reassembly Recommended tools The procedures in this document may require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe (recommended for field technicians) NOTE: The #0 screw driver is for screws 0-1, and the #1 screw driver is for screws 2-4. Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,...

  • Page 13: Base Cover

    Table 1. Screw list(continued) Component Screw type Quantity Screw image Hinge screws M2.5x3.5 I/O board M2x2 System board M2x2 DC-in port M2x3 Power button with fingerprint M2x3 reader M1.6x2 Touchpad M1.6x2 M2x2 Display assembly M2.5x3.5 Base cover Removing the base cover Prerequisites Follow the procedure in before working inside your...
  • Page 14 Disassembly and reassembly...

  • Page 15: Installing The Base Cover

    Steps 1. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2x8) that secure the base cover to the palm-rest and keyboard assembly. 3. Pry open the base cover starting from the recess at the hinge area and work your way around and follow the "guidance line" indicated in the image to remove the base cover.
  • Page 16 Disassembly and reassembly...

  • Page 17: Battery

    Steps 1. Place the base cover on the palm-rest and keyboard assembly, and snap the base cover into place. 2. Tighten the two captive screws (M2x8) that secure the base cover to the palm-rest and keyboard assembly. 3. Replace the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps Follow the procedure in after working inside your...

  • Page 18: Removing The 3-Cell Battery - Uma/Discrete

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 19: Installing The 3-Cell Battery - Uma/Discrete

    If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Vostro 5501 also supports 4-cell battery. The figure indicates the location of the 3-cell battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 20: Memory Modules

    Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task The figure indicates the location of the memory module and provides a visual representation of the removal procedure. Steps 1.

  • Page 21: Installing The Memory Modules

    Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the memory module and provides a visual representation of the installation procedure. Steps 1.

  • Page 22: Solid-State Drive

    3. Follow the procedure in after working inside your computer. Solid-state drive Removing the M.2 2280 solid-state drive - SSD-1 Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery. NOTE: Both slots 1 and 2 support M.2 2230 and M.2 2280 SSD.

  • Page 23: Removing The M.2 2230 Solid-State Drive - Ssd-1

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the palm-rest and keyboard assembly. Next steps 1. Connect the battery. 2. Install the base cover.

  • Page 24: Installing The M.2 2230 Solid-State Drive - Ssd-1

    Steps 1. Remove the single screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and remove the solid-state drive module from the solid-state drive slot on the system board. Installing the M.2 2230 solid-state drive - SSD-1 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 25: Replacing The Ssd-1 Support Bracket

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2230 solid-state drive. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the palmrest and keyboard assembly. Next steps 1. Connect the battery. 2. Install the base cover.

  • Page 26: Removing The M.2 2230 Solid-State Drive - Ssd-2

    Steps 1. Slide and remove the SSD support bracket from the support bracket slot. 2. Depending on the type of solid-state drive (M.2 2230/ M.2 2280), align and insert the SSD support bracket into the support bracket slot. 3. Install the solid-state drive. Removing the M.2 2230 solid-state drive - SSD-2 Prerequisites 1.

  • Page 27: Installing The M.2 2230 Solid-State Drive - Ssd-2

    Steps 1. Remove the single screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and remove the solid-state drive module from the solid-state drive slot on the system board. Installing the M.2 2230 solid-state drive - SSD-2 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 28: Removing The Thermal Support Bracket

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2230 solid-state drive. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the palm-rest and keyboard assembly. Next steps 1. Connect the battery. 2. Install the base cover.

  • Page 29: Replacing The Thermal Support Bracket

    Steps 1. Remove the two screws (M1.6x2) that secures the thermal support bracket to palm-rest and keyboard assembly. 2. Lift the thermal support bracket. Replacing the thermal support bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure provides a visual representation on how to replace thermal support bracket.

  • Page 30: Coin-Cell Battery

    Steps 1. Place the thermal support bracket using the alignment posts. 2. Replace the two screws (M1.6x2) to tighten the thermal support bracket. 3. Depending on the type of solid-state drive (M.2 2230/ M.2 2280), align and insert the SSD support bracket into the support bracket slot.

  • Page 31: Installing The Coin-Cell Battery

    Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 32: Installing The Wlan Card

    Steps 1. Remove the screw (M2x3) that secures the WLAN card bracket to the WLAN card. 2. Remove the WLAN card bracket from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 33: Speakers

    Steps 1. Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot. 2. Connect the antenna cables to the WLAN card. 3. Align and place the WLAN card bracket on the WLAN card. 4.

  • Page 34: Installing The Speakers

    About this task The figure indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Locate the speakers on your computer. 2. Disconnect the speaker cable from the connector on the system board. 3.

  • Page 35: Heat Sink

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. Next steps 1.

  • Page 36: Installing The Heat Sink - Uma

    1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the fan. About this task The figure indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps 1.

  • Page 37: System Fan

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws (M2x3) that secure the heat sink to the system board.

  • Page 38: Installing The System Fan

    Steps 1. Flip the mylar cover. 2. Unplug the I/O cable from the connector on the system board. 3. Peel the adhesive tape to unroute the I/O cable. 4. Disconnect the system fan cable from the system board. 5. Remove the two (M2x2) screws that secure the system fan to the palm-rest and keyboard assembly. 6.
  • Page 39 Steps 1. Slide and place the system fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the system fan with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two (M2x2) screws to secure the system fan to the palm-rest and keyboard assembly. 4.

  • Page 40: I/O Board

    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the WLAN card. 5. Remove the SSD-1 (M.2 2280 2230). 6. Remove the coin cell.

  • Page 41: Installing The I/O Board

    6. Open the latch, and disconnect the fingerprint reader cable from the I/O board. 7. Disconnect the coin-cell battery cable from the I/O board. 8. Remove the four screws (M2x2) that secure the I/O board to the palm-rest and keyboard assembly. 9.

  • Page 42: System Board

    9. Place the mylar cover back. Next steps 1. Install the system fan. 2. Install the battery. 3. Install the base cover. 4. Follow the procedure in after working inside your computer. System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 43 Disassembly and reassembly...

  • Page 44: Installing The System Board

    Steps 1. Remove three screws (M2.5x3.5), and lift the left-display hinge. 2. Peel the adhesive tape off the I/O-board cable to system board. 3. Open the latch, and disconnect the I/O-board cable from the system board. 4. Disconnect the system fan cable from the system board. 5.
  • Page 45 Disassembly and reassembly...
  • Page 46 Steps 1. Slide the ports on the system board into the slots on the palm-rest and keyboard assembly and align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3.

  • Page 47: Dc-In Port

    4. Install the system fan. 5. Install the WLAN card. 6. Install the SSD-1 (M.2 2280 solid-state drive M.2 2230 solid-state drive). 7. Install the SSD-2 (M.2 2230 solid-state drive). 8. Install the battery. 9. Install the base cover. 10. Follow the procedure in after working inside your computer.

  • Page 48: Installing The Dc-In Port

    Steps 1. Locate the DC-in port on your computer. 2. Remove the three (M2.5x3.5) screws, and lift the metal hinge bracket covering the display connector. 3. Remove the single (M2x3) screw, and lift the DC-in port. 4. Peel the transparent sticker, and disconnect the DC-in cable from its connector on the system board. 5.

  • Page 49: Power Button With Fingerprint Reader (Optional)

    Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in after working inside your computer. Power button with fingerprint reader (optional) Removing the power button and optional fingerprint reader Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 50: Installing The Power Button With Optional Finger Reader

    Installing the power button with optional finger reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the power button with fingerprint reader and provides a visual representation of the installation procedure.

  • Page 51: Touchpad

    Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the speakers. About this task The figure indicates the location of the touchpad and provides a visual representation of the removal procedure. Steps 1.

  • Page 52: Installing The Touchpad

    4. Open the latch, and disconnect the touchpad cable from the system board. 5. Remove the adhesive tape from the touchpad bracket. 6. Remove the two (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 7. Lift the touchpad, along with the cable, off the palm-rest and keyboard assembly. Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 53: Display Assembly

    6. Replace the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 7. Route the audio cable, and replace the adhesive tape. Next steps 1. Install the speakers. 2. Install the battery. 3. Install the base cover.
  • Page 54 Disassembly and reassembly...
  • Page 55 Disassembly and reassembly...

  • Page 56: Installing The Display Assembly

    Steps 1. Locate the display cable and display hinges on your computer. 2. Peel the tape that secures the display cable to the system board. 3. Open the latch, and disconnect the display cable from the system board. 4. Remove the three screws (M2.5x3.5) that secure the left-display hinge to the system board. 5.
  • Page 57 Disassembly and reassembly...

  • Page 58: Palm-Rest And Keyboard Assembly

    Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the palm-rest and keyboard assembly on the display assembly. 3. Using the alignment posts, close the display hinges. 4. Replace the three screws (M2.5x3.5) that secure the left-display hinge to the system board. 5.

  • Page 59: Installing The Palm-Rest And Keyboard Assembly

    6. Remove the memory modules. 7. Remove the SSD-1 (M.2 2280 2230). 8. Remove the SSD-2. 9. Remove the system fan. 10. Remove the heat sink. 11. Remove the speakers. 12. Remove the display assembly. 13. Remove the board. 14. Remove the power button with fingerprint reader.
  • Page 60 Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. 2. Install the touchpad. 3. Install the DC-in port. 4. Install the power button with fingerprint reader. 5. Install the board. 6. Install the display assembly.

  • Page 61: Software

    Downloading Windows drivers Steps 1. Turn on the notebook. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your notebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

  • Page 62: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 63: Boot Sequence

    Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: •...

  • Page 64: Boot Configuration

    Table 2. Overview Option Description ○ Health ○ AC Adapter • Processor Information ○ Processor Type ○ Maximum Clock Speed ○ Minimum Clock Speed ○ Current Clock Speed ○ Core Count ○ Processor ID ○ Processor L2 Cache ○ Processor L3 Cache ○...

  • Page 65: Integrated Devices

    Table 3. Boot configuration(continued) Option Description Enable Secure Boot—By default, this option is disabled. NOTE: The system has to be in UEFI boot mode to enable Enable Secure Boot. Secure Boot Mode Changes to the Secure Boot operation mode modifies the behavior of Secure Boot to allow evaluation of UEFI driver signatures.

  • Page 66: Storage

    Storage Table 5. Storage options Option Description SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller. The options are: • Disabled • AHCI • RAID On—By default, the RAID On option is enabled. NOTE: SATA is configured to support RAID mode.

  • Page 67: Power Management

    Table 7. Connection(continued) Option Description • Disabled • Enabled • Enabled with PXE - This option is enabled by default. Wireless Device Enable Allows you to enable or disable the internal wireless devices. The options are: • WLAN • Bluetooth Both the options are enabled by default.

  • Page 68: Security

    Support By default, the option Enable USB Wake Support is disabled. Wake on Dell USB- Allows you to connect a Dell USB-C Dock to wake the system from standby C Dock mode. By default, the option Wake on Dell USB-C Dock is enabled.

  • Page 69: Password

    Table 9. Security(continued) Option Description The options are: • Disabled • Enabled • Software Control—This option is enabled by default. SMM Security Mitigation Allows you to enable or disable additional UEFI SMM Security Mitigation protection. SMM Security Mitigation - By default, this option is enabled. Data Wipe on Next Boot Allows BIOS to queue up data wipe cycle for storage devices connected to the motherboard on the next reboot.

  • Page 70: Update And Recovery

    Table 10. Security(continued) Option Description • Enter the new password: Press Enter once you enter the new password and again press Enter to confirm the new password. Password Configuration Allows you to configure a password. Upper Case Letter When enabled, this field reinforces password must contain at least one upper capital letter.

  • Page 71: System Management

    BIOSConnect - By default, this option is enabled. Dell Auto OS Recovery The Auto OS Recovery threshold setup options control the automatic flow for SupportAssist System Threshold Resolution Console and for Dell OS Recovery Tool. The options are: • •...

  • Page 72: Keyboard

    Keyboard Table 13. Keyboard Option Description Numlock Enable Allows you to enable or disable Numlock function when the system boots. Enable Numlock This option is enabled by default. Fn Lock Options Allows you to change the function key settings. Fn Lock Mode This option is enabled by default.

  • Page 73: Pre-Boot Behavior

    Pre-boot behavior Table 14. Pre-boot behavior Option Description Adapter Warnings This option displays warning messages during boot when adapters with little power capacity are detected. • Enable Adapter Warnings—enabled by default Warnings and Errors This option causes the boot process to only pause when warnings and errors are detected rather than stop, prompt, and wait for user input.

  • Page 74: Performance

    Performance Table 16. Performance Option Description Multi Core Support This field specifies whether the process has one or all cores enabled. The default value is set to maximum number of cores. • All Cores— This option is enabled by default. •...

  • Page 75: Updating The Bios In Windows

    If the recovery key is not known, this can result in data loss or an unnecessary operating system reinstall. For more information about this subject, see Knowledge Article: Updating the BIOS on Dell Systems With BitLocker Enabled...

  • Page 76: Updating The Dell Bios In Linux And Ubuntu Environments

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 77 5. Select external USB device. 6. Once the file is selected, double-click the flash target file and click Submit. System setup...
  • Page 78 7. Click Update BIOS for the system to reboot and flash the BIOS. 8. Once complete, the system reboots and the BIOS update process is completed. System setup...

  • Page 79: System And Setup Password

    System and setup password Table 18. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.
  • Page 80 The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press Enter or Tab. 4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab. NOTE: If you change the System and/or Setup password, re enter the new password when prompted.

  • Page 81: Troubleshooting

    Troubleshooting Built-in self-test (BIST) About this task There are three different types of BIST to check the performance of display, power rail, and system board. These tests are important to evaluate if an LCD or System board needs a replacement. 1.

  • Page 82: Display Panel Power Rail Built-In Self-Test (L-Bist)

    Display panel power rail built-in self-test (L-BIST) About this task Next steps L-BIST (LCD Power Rail Test) is an enhancement to the single LED error code diagnostics and is automatically initiated during POST. L-BIST isolates if the LCD is receiving power from the system board. L-BIST checks if the system board is supplying power to the LCD by performing an LCD Power Rail test.

  • Page 83: Outcome

    Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow in the lower-right corner to go to the page listing.
  • Page 84 • Computer is running on battery, and the battery has more than 5 percent charge. • Computer is in sleep state, hibernation, or turned off. The power and battery-status light blinks amber along with beep codes indicating failures. For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause.

  • Page 85: Recovering The Operating System

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 86: Wifi Power Cycle

    WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

  • Page 87: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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P102f

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