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Samsung C47x series User Manual

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User's Guide
User's Guide
BASIC
BASIC
This guide provides information concerning the installation, basic operation
and troubleshooting on windows.
ADVANCED
This guide provides information about the installation, advanced configuration, operation
and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.
Samsung Multifunction
X
press
C47x series
C47xW series
C47xFW series

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Summary of Contents for Samsung C47x series

  • Page 1 User’s Guide User’s Guide Samsung Multifunction press C47x series C47xW series C47xFW series BASIC BASIC This guide provides information concerning the installation, basic operation and troubleshooting on windows. ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments.

  • Page 2: Table Of Contents

    BASIC Basic faxing 1. Introduction Using USB memory device Key benefits 3. Maintenance Features by model Useful to know Ordering supplies and accessories About this user’s guide Available supplies Safety information Available maintenance parts Machine overview Storing the toner cartridge Control panel overview Redistributing toner Turning on the machine...
  • Page 3 BASIC Clearing paper jams Understanding the status LED Understanding display messages 5. Appendix Specifications Regulatory information Copyright...

  • Page 4: Introduction

    1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by model • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...

  • Page 5: Key Benefits

    • You can print in a full range of colors using cyan, magenta, yellow, and black. • Samsung Easy Printer Manager and Printing Status is a program that • You can print with a resolution of up to 2,400 x 600 dpi effective output (600 monitors and informs you of the machine’s status and allows you to...
  • Page 6 Key benefits • Samsung Easy Document Creator is an application to help users compile • Your machine is equipped with a USB interface and/or a network interface. and share large documents or other scanned or faxed information digitally. (see "Using Samsung Easy Document Creator" on page 265).

  • Page 7: Features By Model

    Features by model Some features and optional goods may not be available depending on model or country. Operating System Operating System C47x series C47xW series C47xFW series ● ● ● Windows ● ● ● ● ● ● Linux (●: Included, Blank: Not available)
  • Page 8 Samsung Easy Printer Scan to PC settings Manager ● Fax to PC settings ● ● ● Device Settings ● ● ● Samsung Easy Document Creator ● ● ● Samsung Easy Color Manager ● ● ● Samsung Printer Status ● ● ●...
  • Page 9 ● ● WIA scan driver a. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether your computer’s OS support the software. (●: Included, Blank: Not available)
  • Page 10 ● Automatic Document Feeder (ADF) a. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine. b. Windows only.
  • Page 11 Features by model Features C47x series C47xW series C47xFW series ● Multi-send ● Delay send ● Priority send ● Secure receive ● Send/ Receive forward - fax ● ● ● Scan Scan to PC ● ● ● Copy ID card copying ●...

  • Page 12: Useful To Know

    • The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner" on page 80). • Try a different print resolution setting (see "Opening printing • Inquire at a Samsung distributor or your retailer. preferences" on page 55). • Visit www.samsung.com/supplies. Select your country/region •...

  • Page 13: About This User's Guide

    About this user’s guide This user's guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Do not discard this manual, and keep it for future reference. • Read the safety information before using the machine.

  • Page 14: Safety Information

    Safety information These warnings and precautions are included to prevent injury to you and Operating environment others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
  • Page 15 Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
  • Page 16 Safety information Do not block or push objects into the ventilation opening. Caution This could result in elevated component temperatures which can cause damage or fire. Before moving the machine, turn the power off and disconnect all Use of controls or adjustments or performance of procedures other cords.
  • Page 17 Safety information Do not place the machine on an unstable surface. a. AWG: American Wire Gauge The machine could fall, causing injury or machine damage. Use only No.26 AWG or larger, telephone line cord, if necessary. Maintenance / Checking Otherwise, it can cause damage to the machine. Make sure you plug the power cord into a grounded electrical outlet.
  • Page 18 Refer to the reseller for disposal instructions. fire or electric shock. • Do not wash the supplies. • The machine should only be repaired by a Samsung service • For a waste toner bottle, do not reuse it after emptying the technician.
  • Page 19 Safety information When changing the toner cartridge or removing jammed paper, be careful not to let toner dust touch your body or clothes. Toner dust can be dangerous if inhaled or ingested. 1. Introduction...

  • Page 20: Machine Overview

    Machine overview Accessories Power cord Quick installation guide Software CD Misc. accessories a. The software CD contains the print drivers, user’s guide, and software applications. b. Miscellaneous accessories included with your machine may vary by country of purchase and specific model. 1.
  • Page 21 Machine overview 11 Scan unit Front door Front view Output support 12 USB port Control panel 13 Scanner glass • This illustration may differ from your machine depending on your model. There are various types of machine. NFC tag • Some features and optional goods may not be available depending on a.
  • Page 22 Machine overview C47xFW a. Close the scanner lid before opening the scan unit. b. Be careful not to pinch your fingers. Document feeder cover 10 NFC tag Document feeder width Toner cartridge guide Document feeder input tray 12 Waste toner container Document feeder output Imaging unit support...
  • Page 23 Machine overview C47xFW Rear view • This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7). C47x/C47xW Rear cover Telephone line socket (LINE)

  • Page 24: Control Panel Overview

    Control panel overview • This control panel may differ from your machine depending on its model. There are various types of control panels. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7). C47x/C47xW Configures the wireless network connection easily without a computer (see "Using the WPS button"...
  • Page 25 Control panel overview Opens Menu mode and scrolls through the available menus (see "Menu overview" on page 32). Menu Confirms the selection on the screen. Stops an operations at any time. Stop/Clear Power/ Turns the power on or off, or wakes up the machine from the power save mode. If you need to turn the machine off, press this button Wakeup for more than three seconds when the machine is in ready mode.
  • Page 26 Control panel overview C47xFW Configures the wireless network connection easily without a computer (see "Using the WPS button" on page 161). ID Copy Allows you to copy both sides of an ID card like a driver’s license on a single side of paper (see "ID card copying" on page 62). Display screen Shows the current status and displays prompts during an operation.
  • Page 27 Control panel overview Confirms the selection on the screen. Numeric keypad Dials a number or enters alphanumeric characters (see "Keypad letters and numbers" on page 221). 10 Address Allows you to store frequently used fax numbers or search for stored fax numbers (see "Setting up the fax address book" on page 222). Book 11 Redial/ Redials the recently sent fax number or received caller ID in ready mode, or inserts a pause(-) into a fax number in edit mode (see "Redialing the...

  • Page 28: Turning On The Machine

    Turning on the machine Connect the machine to the electricity supply first. If you want to turn the power off, press and hold (Power/Wakeup) Turn the switch on if the machine has a power switch. button for about 3 seconds. Illustrations on this user’s guide may differ from your machine depending on its options or models.

  • Page 29: Installing The Driver Locally

    Installing the driver locally A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following You can select the software applications in the Select Software to Install Window.

  • Page 30: Reinstalling The Driver

    If the printer driver does not work properly, follow the steps below to reinstall the driver. Windows From the Start menu, select Programs or All Programs > Samsung Printers > Uninstall Samsung Printer Software. Follow the instructions in the installation window.

  • Page 31: Menu Overview And Basic Setup

    2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options. • Menu overview • Machine’s basic settings • Media and tray • Basic printing • Basic copying • Basic scanning •...

  • Page 32: Menu Overview

    Menu overview The control panel provides access to various menus to set up the machine or use the machine’s functions. • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
  • Page 33 Menu overview Fax Feature Fax Setup Darkness Send Forward Sending Change Default Normal Forward to Fax Redial Times Resolution Dark+1- Dark+5 Rcv. Forward Redial Term Darkness Light+5- Light+1 Forward to Fax Original Size Prefix Dial Resolution Forward to PC ECM Mode Auto Report Standard Forward&Print...
  • Page 34 Menu overview Copy Feature Copy Setup Original Size Adjust Bkgd. Change Default Reduce/Enlarge Original Size Darkness Auto Copies Normal Enhance Lev.1 Copy Collation Dark+1- Dark+5 Enhance Lev.2 Reduce/Enlarge Light+5- Light+1 Erase Lev.1- Erase Lev.4 Darkness Original Type Original Type Text/Photo Adjust Bkgd.
  • Page 35 Menu overview Scan Feature Scan Setup Print Setup USB Feature Change Default Orientation Screen Original Size USB Default Portrait Enhance Original Type Landscape Detailed Resolution Copies Normal Color Mode [1 - 999] Clear Text File Format Resolution Darkness Normal Minimum Best Normal Trapping...
  • Page 36 Menu overview System Setup Machine Setup Paper Setup Report Maintenance Paper Size Configuration Machine ID CLR Empty Msg. Paper Type Supplies Info. Supplies Life Fax Number Margin Demo Page Image Mgr. Date & Time Sound/Volume Address Book Custom Color Clock Mode Key Sound Tone Adjust.
  • Page 37 Menu overview Network TCP/IP (IPv4) Wireless DHCP Wi-Fi ON/OFF BOOTP Wi-Fi Direct Static WPS Setting TCP/IP (IPv6) WLAN Setting IPv6 Activate WLAN Default DHCPv6 Config WLAN Signal Ethernet Speed Clear Setting Automatic Network Conf. 10Mbps Half Protocol Mgr. 10Mbps Full Net.

  • Page 38: Machine's Basic Settings

    Language: change the language that is displayed on the control Samsung Easy Printer Manager program. panel. - For Windows and Mac users, you set from Samsung Easy Printer • Date & Time: When you set the time and date, they are used in delay Manager >...
  • Page 39 Machine’s basic settings • When you press the Power/Wakeup button, start printing, or a fax is received, the product will wake up from the power saving mode. • Press (Menu) > System Setup > Machine Setup > Wakeup Event > On on the control panel. When you press any button except Power/ Wakeup button, the machine wake up from the power save mode.

  • Page 40: Media And Tray

    To change the size, you need to adjust the paper guides. • Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. • Make sure not to use the inkjet photo paper with this machine. It could cause damage to the machine.
  • Page 41 Media and tray Open the paper cover. Loading paper in the tray Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). Press and unlatch the guide lock in the tray, pull the tray out manually. Pull out the paper tray (see "Tray overview"...
  • Page 42 Media and tray Place the paper with the side you want to print facing up. For paper smaller than Letter-sized, press and unlatch the guide lock in the tray, push the tray in manually. Then adjust the paper length guide and paper width guide.
  • Page 43 Media and tray Squeeze the paper width guide and slide it to the edge of the paper stack Insert the paper tray. without causing it to bend. Close the paper cover. When you print a document, set the paper type and size for the tray (see "Setting the paper size and type"...
  • Page 44 Media and tray Pull the tray out of the machine. Open the paper cover and remove Squeeze the paper width guide and slide it to the edge of the lever. paper from the tray if necessary. If you want to change the size to Letter, hold the lever at the back of the tray, and rotate the lever clockwise.
  • Page 45 The paper setting in the machine and driver should match to print without a ● Thin paper mismatch error. ● Bond To change the paper setting set in the machine, from the Samsung Easy Printer ● Color (Switch to advanced mode) > Device Settings. Manager select ●...
  • Page 46 Media and tray Labels • Do not run a sheet of labels through the machine more than once. The adhesive backing is designed for only a single pass through the machine. To avoid damaging the machine, use only labels designed for use in laser •...
  • Page 47 • The paper setting in the machine and driver should match to print without a paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy (Switch to advanced mode) > Device Printer Manager select Settings.
  • Page 48 Media and tray Press (Stop/Clear) to return to ready mode. Using the output support • If you want to use special-sized paper such as billing paper, select the Paper tab > Size > Edit... and set Custom Paper Size Settings in the The surface of the output tray may become hot if you print a large number Printing Preferences (see "Opening printing preferences"...
  • Page 49 Media and tray • Do not load booklets, pamphlets, transparencies, or documents with other unusual characteristics. Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).
  • Page 50 Media and tray Lift and open the scanner lid. Place the original face down on the scanner glass. Align it with the registration guide at the top left corner of the glass. Close the scanner lid. 2. Menu Overview and Basic Setup...
  • Page 51 Media and tray Load the original face up into the document feeder input tray. Make sure • Leaving the scanner lid open while copying may affect copy quality and that the bottom of the original stack matches the paper size marked on toner consumption.
  • Page 52 Media and tray Adjust the document feeder width guides to the paper size. Dust on the document feeder glass may cause black lines on the printout. Always keep the glass clean (see "Cleaning the machine" on page 90). 2. Menu Overview and Basic Setup...

  • Page 53: Basic Printing

    Basic printing Select your machine from the Select Printer list. For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 226). Printing If you are a Mac or Linux operating systems user, refer to the Advanced Guide (see "Mac printing"...
  • Page 54 Basic printing Canceling a print job If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar. •...
  • Page 55 Eco features to save paper and toner before printing (see "Easy Eco Driver" on page 258). • You can check the machine’s current status pressing the Printer Status button (see "Using Samsung Printer Status" on page 266). 2. Menu Overview and Basic Setup...
  • Page 56 The Favorites option, which is visible on each preferences tab except for the Samsung tab, allows you to save the current preferences for future use. To delete saved settings, select it in the Favorites tab and click Delete.
  • Page 57 If you set the eco mode on with a password from the SyncThru™ Web - For Windows and Mac users, you set from Samsung Easy Printer Service (Settings tab > Machine Settings > System > Eco Settings) or Manager >...
  • Page 58 Basic printing Setting eco mode on the driver • The actual amount displayed is only an estimate as the actual amount may differ depending on the operating system used, computing performance, application software, connection method, media type [thickness], media Open the Eco tab to set Eco mode. When you see the eco image ( ), that size, job complexity, etc.

  • Page 59: Basic Copying

    Basic copying For special printing features, refer to the Advanced Guide (see "Copy" on If you need to cancel the copying job during the operation, press (Stop/ page 202). Clear) and the copying will stop. Basic copy Changing the settings for each copy C47x, C47xW: Make sure that the Scan to button’s LED is off.
  • Page 60 Basic copying Darkness Select the option you want and press OK. Press (Stop/Clear) to return to ready mode. If you have an original containing faint marking and dark images, you can adjust the brightness to make a copy that is easier to read. Original C47x, C47xW: Make sure that the Scan to button’s LED is off.
  • Page 61 Basic copying Reduced or enlarged copy To scale the copy by directly entering the scale rate C47x, C47xW: Make sure that the Scan to button’s LED is off. You can reduce or enlarge the size of a copied image from 25% to 400% from the document feeder or scanner glass.
  • Page 62 Basic copying Place Front Side and Press [Start] appears on the display. ID card copying Press (Start). Your machine begins scanning the front side and shows Place Back Side Your machine can print 2-sided originals on one sheet. and Press [Start]. The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original.
  • Page 63 Basic copying • If you do not press the (Start) button, only the front side will be copied. • If the original is larger than the printable area, some portions may not be printed. 2. Menu Overview and Basic Setup...

  • Page 64: Basic Scanning

    For special scanning features, refer to the Advanced Guide (see "Scan If you see Not Available message, check the port connection, or select Enable Scan from Device Panel in Samsung Easy Printer Manager > features" on page 237). Switch to advanced mode > Scan to PC Settings.

  • Page 65: Basic Faxing

    Basic faxing • C47xFW only. Preparing to fax • For special faxing features, refer to the Advanced Guide (see "Fax features" on page 245). Before you send or receive a fax, you need to connect the supplied line cord to your telephone wall jack (see "Rear view"...
  • Page 66 (fax) on the control panel. Adjust the resolution and the darkness to suit your fax needs (see • If you want to send a fax directly from your computer, use Samsung "Adjusting the document settings" on page 67). Network PC Fax (see "Sending a fax in the computer"...
  • Page 67 Basic faxing Place a single document face down on the document glass, or load the When you have finished entering fax numbers, select No at the Another documents face up into the document feeder (see "Loading originals" on No.? prompt and press OK. page 49).
  • Page 68 Basic faxing Resolution Press (Stop/Clear) to return to ready mode. The default document settings produce good results when using typical text- Darkness based originals. However, if you send originals that are of poor quality, or contain photographs, you can adjust the resolution to produce a higher quality You can select the degree of darkness of the original document.

  • Page 69: Using Usb Memory Device

    Using USB memory device This chapter explains how to use a USB memory device with your machine. Plugging in a USB memory device Lift the scanner lid slightly and insert your USB memory device into the USB About USB memory memory port.
  • Page 70 Using USB memory device You must use only an authorized USB memory device with an A plug connector. Scanning to a USB memory device • Accessing menus may differ from model to model (see "Accessing the menu" on page 32) •...
  • Page 71 Using USB memory device Customizing Scan to USB Printing from a USB memory device You can specify image size, file format, or color mode for each scanning to USB job. You can directly print files stored on a USB memory device. File is supported by Direct Print option.
  • Page 72 Using USB memory device Select the folder or file you want and press OK. After deleting files or reformatting a USB memory device, files cannot be If you see [+] or [D] in the front of a folder name, there are one or more restored.
  • Page 73 Using USB memory device Press (Stop/Clear) to return to ready mode. Viewing the USB memory status You can check the amount of memory space available for scanning and saving documents. Insert a USB memory device into the USB memory port on your machine, and then press Direct USB.

  • Page 74: Maintenance

    3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available supplies • Available maintenance parts • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge •...

  • Page 75: Ordering Supplies And Accessories

    Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts. To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.

  • Page 76: Available Supplies

    Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty.

  • Page 77: Available Maintenance Parts

    Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. To purchase maintenance parts, contact the retailer where you bought the machine. The replacement period for the maintenance parts is informed by the "Samsung Printer Status"...

  • Page 78: Storing The Toner Cartridge

    Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life. Do not store on the floor. If the toner cartridge is removed Samsung Electronics does not recommend or approve the use of non-Samsung from the printer, follow the instructions below to store the toner cartridge brand toner cartridges in your printer including generic, store brand, refilled, or properly.
  • Page 79 Storing the toner cartridge Estimated cartridge life Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size.

  • Page 80: Redistributing Toner

    The Status LED blinks red. The toner-related message saying that the toner is low may appear on the display. • The computer’s Samsung Printing Status program window appears on the computer telling you which color cartridge is low on toner (see "Using Samsung Printer Status" on page 266).
  • Page 81 Redistributing toner 3. Maintenance...

  • Page 82: Replacing The Toner Cartridge

    Replacing the toner cartridge Click this link to open an animation about replacing a toner cartridge. • Shake the toner cartridge thoroughly, it will increase the initial print quality. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). •...
  • Page 83 Replacing the toner cartridge When a toner cartridge has reached the end of life, the Printing Status window appears on the computer, indicating the toner cartridge needs to be placed. 3. Maintenance...

  • Page 84: Replacing The Waste Toner Container

    Replacing the waste toner container When the life span of the waste toner container has expired, waste toner container-related message appears on the screen display of the control panel, indicating the waste toner container needs to be replaced. Check the waste toner container for your machine (see "Available supplies" on page 76). For information about installing the waste toner container, refer to the waste toner container installation guide included on the package.
  • Page 85 Replacing the waste toner container 3. Maintenance...

  • Page 86: Replacing The Imaging Unit

    Replacing the imaging unit When the life span of the imaging unit has expired, the Printing Status window appears on the computer, indicating the imaging unit needs to be placed. Otherwise, your machine stops printing. • Don’t use sharp objects such as a knife or scissors to open the imaging unit package. You could damage the surface of the imaging unit. •...
  • Page 87 Replacing the imaging unit 3. Maintenance...

  • Page 88: Monitoring The Supplies Life

    Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. It may be necessary to press OK to navigate to lower-level menus for some models. Select (Menu) >...

  • Page 89: Setting The Toner Low Alert

    Device Settings in Samsung Easy Printer Manager • You can set the machine’s settings by using the program. - For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settings, see "Device Settings" on page 264.

  • Page 90: Cleaning The Machine

    Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
  • Page 91 Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. •...
  • Page 92 Cleaning the machine 3. Maintenance...
  • Page 93 Cleaning the machine Wipe the surface of the scanner until it is clean and dry. Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies. We suggest that you clean the scan unit at the start of each day and during the day as needed.

  • Page 94: Tips For Moving & Storing Your Machine

    Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...

  • Page 95: Troubleshooting

    4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing original document jams • Clearing paper jams • Understanding the status LED • Understanding display messages This chapter gives helpful information for what to do if you encounter an error.

  • Page 96: Tips For Avoiding Paper Jams

    Tips for avoiding paper jams By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 40). •...

  • Page 97: Clearing Original Document Jams

    Clearing original document jams When an original document jams in the document feeder, a warning message appears on the display. To avoid tearing the document, remove the jammed document slowly and carefully. To prevent document jams, use the scanner glass for thick, thin or mixed paper- originals. 4.
  • Page 98 Clearing original document jams Original paper jam in front of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 10). 4.
  • Page 99 Clearing original document jams Original paper jam inside of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 10). 4.
  • Page 100 Clearing original document jams 4. Troubleshooting...
  • Page 101 Clearing original document jams Original paper jam in exit area of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Front view" on page 21). Remove any remaining pages from the document feeder.

  • Page 102: Clearing Paper Jams

    Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray Click this link to open an animation about clearing a jam. Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). 4.
  • Page 103 Clearing paper jams 4. Troubleshooting...
  • Page 104 Clearing paper jams Inside the machine Click this link to open an animation about clearing a jam. • The fuser area is hot. Take care when removing paper from the machine. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). 4.
  • Page 105 Clearing paper jams In exit area Click this link to open an animation about clearing a jam. • The fuser area is hot. Take care when removing paper from the machine. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). 4.

  • Page 106: Understanding The Status Led

    • To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Understanding display messages" on page 108). • You also can resolve the error with the guideline from the computer’s Samsung Printing Status window (see "Using Samsung Printer Status" on page 266). • If the problem persists, call a service representative. Status Description The machine is off-line.
  • Page 107 Understanding the status LED Status Description Blinking The machine is connecting to a wireless network. Blue The machine is connected to a wireless network (see "Wireless network setup" on page 158). Wireless The machine is disconnected from a wireless network. The machine is in power save mode.

  • Page 108: Understanding Display Messages

    You can resolve the error with the guideline from the computer’s Document jam. The loaded original Clear the jam (see "Clearing Printing Status window (see "Using Samsung Printer Status" on page document has jammed in original document jams" on Remove jam 266).
  • Page 109 Not original The toner cartridge is not a Install the corresponding machine. Samsung-genuine toner toner cartridge with a [color] toner • Replace the toner cartridge. Samsung-genuine cartridge for the best cartridge.
  • Page 110 Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty. 4. Troubleshooting...
  • Page 111 Understanding display messages Message Meaning Suggested solutions Tray-related messages • BOOTP problem: There is a problem with the Change the Auto IP. network. Auto IP Run • DHCP problem: Message Meaning Suggested solutions Auto IP Run Jam or empty • Paper has jammed in the •...
  • Page 112 Scan Unit Open The scan unit is not securely • Clear the jam (see Not compatible The transfer belt of the Install the a Samsung- "Clearing original latched or paper has or Exit JAM machine is not for your genuine part designed document jams"...
  • Page 113 Waste Toner Tank toner container has expired container with a Transfer belt the service and the printer will stop Samsung-genuine waste representatives. printing until a new waste toner container. toner container is placed Replace new The life of the transfer belt Replace the transfer belt into the printer.

  • Page 114: Appendix

    5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...

  • Page 115: Specifications

    Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Description Dimension Width x Length x Height C47x,C47xW 406 x 362 x 288.6 mm (16 x 14.3 x 11.4 inches) C47xFW 406 x 362 x 333.5 mm (16 x 14.3 x 13.1 inches)
  • Page 116 Specifications Items Description Humidity Operation 20 to 80% RH Storage (packed) 10 to 90% RH 110 volt models AC 110 - 127 V Power rating 220 volt models AC 220 - 240 V Average operating mode Less than 290 W Power consumption Ready mode Less than 60 W...
  • Page 117 Specifications Print media specifications Print media weight/Capacity Type Size Dimensions Tray Letter 216 x 279 mm (8.5 x 11 inches) 60 to 85 g/m (16 to 23 lbs bond) Legal 216 x 356 mm (8.5 x 14 inches) • 150 sheets of 75 g/m (20 lbs bond) US Folio 216 x 330 mm (8.5 x 13 inches)
  • Page 118 Specifications Print media weight/Capacity Type Size Dimensions Tray Refer to the Plain paper section 75 to 90 g/m (20 to 24 lbs bond) Refer to the Plain Cotton paper section • 150 sheets of 75 g/m (20 lbs bond) Colored, Refer to the Plain paper section 60 to 85 g/m (16 to 24 lbs bond)
  • Page 119 Specifications Print media weight/Capacity Type Size Dimensions Tray Minimum size (custom) 76 x 152 mm (3 x 6 inches) 60 to 120 g/m (16 to 32 lbs bond) Maximum size (custom) 216 x 356 mm (8.5 x 14 inches) a. Maximum capacity may differ depending on media weight, thickness, and environmental conditions. b.
  • Page 120 Specifications System requirements ® ® Microsoft Windows Requirement (recommended) Operating system free HDD space ® ® ® 128 MB (256 MB) 1.5 GB Windows Intel Pentium III 933 MHz (Pentium IV 1 GHz) ® ® ® 128 MB (512 MB) 1.25 GB to 2 GB Windows Server 2003...
  • Page 121 Specifications • Internet Explorer 6.0 or higher is the minimum requirement for all Windows operating systems. • Users who have administrator rights can install the software. • Windows Terminal Services is compatible with your machine. Requirements (Recommended) Operating system Free HDD space ®...
  • Page 122 Specifications Linux Items Requirements ® Operating system Redhat Enterprise Linux WS 4, 5, 6 (32/64 bit) Fedora 5 ~ 15 (32/64 bit) ® OpenSuSE 10.2, 10.3, 11.0, 11.1, 11.2, 11.3, 11.4 (32/64 bit) Mandriva 2007, 2008, 2009, 2009.1, 2010 (32/64 bit) Ubuntu 6.06, 6.10, 7.04, 7.10, 8.04, 8.10, 9.04, 9.10, 10.04, 10.10, 11.04 (32/64 bit) SuSE Linux Enterprise Desktop 10, 11 (32/64 bit) Debian 4.0, 5.0, 6.0 (32/64 bit)
  • Page 123 Specifications Network environment Network and wireless models only (see "Features by model" on page 7). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.

  • Page 124: Regulatory Information

    Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
  • Page 125 Regulatory information Ozone safety Power saver This product’s ozone emission rate is under 0.1 ppm. Because This printer contains advanced energy conservation technology that ozone is heavier than air, keep the product in a place with good reduces power consumption when it is not in active use. ventilation.
  • Page 126 Correct disposal of this product (Waste electrical & electronic equipment) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect Or call, (877) 278 - 0799 (Applicable in countries with separate collection...
  • Page 127 Regulatory information • Consult the dealer or experienced radio TV technician for help. Radio frequency emissions Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the FCC information to the user equipment.
  • Page 128 Regulatory information United States of America Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact manufacturer for service. Federal Communications Commission (FCC) FCC Statement for Wireless LAN use: Intentional emitter per FCC Part 15 Low power, Radio LAN devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in...
  • Page 129 Regulatory information The Ringer Equivalence Number (REN) is an indication of the maximum number Germany only of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five.
  • Page 130 Regulatory information The Telephone Company may make changes in its communications facilities, The equipment complies with Part 68 of the FCC rules and the requirements equipment operations or procedures where such action is reasonably required adopted by the ACTA. On the rear of this equipment is a label that contains, in the operation of its business and is not inconsistent with the rules and among other information, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 131 Regulatory information • If your area experiences a high incidence of lightning or power surges, we The 13 amp plug is the most widely used in the UK and should be suitable. recommend that you install surge protectors for both the power and the However, some buildings (mainly old ones) do not have normal 13 amp plug telephone lines.
  • Page 132 Hereby, Samsung Electronics, declares that this [ProXpress C47xW series, ProXpress C47xFW series] is in compliance with the essential In the event of problems, you should contact the Euro QA Lab of Samsung requirements and other relevant provisions of R&TTE Directive 1999/ Electronics Co., Ltd.
  • Page 133 Regulatory information European radio approval information (for products Israel only fitted with EU-approved radio devices) Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz band, may be present (embedded) in your printer system which is intended for home or office use. This section is only applicable if these devices are present.
  • Page 134 Regulatory information The power output of the wireless device or devices that may be embedded in In environments where the risk of interference to other devices or your printer is well below the RF exposure limits as known at this time. Because services is harmful or perceived as harmful, the option to use a wireless the wireless devices (which may be embedded into your printer) emit less device may be restricted or eliminated.
  • Page 135 Regulatory information China only 5. Appendix...

  • Page 136: Copyright

    This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
  • Page 137 User’s Guide User’s Guide Samsung Multifunction press C47x series C47xW series C47xFW series ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
  • Page 138 Wired network setup Altitude adjustment Installing driver over the network Entering various characters IPv6 configuration Setting up the fax address book Wireless network setup Printing features Samsung Mobile Print Scan features Using the NFC feature Fax features AirPrint Google Cloud Print...
  • Page 139 Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print Easy Eco Driver Using SyncThru™ Web Service Using Samsung Easy Printer Manager Using Samsung Easy Document Creator Using Samsung Printer Status Using the Linux Unified Driver Configurator 6. Troubleshooting Paper feeding problems...

  • Page 140: Software Installation

    1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...

  • Page 141: Installation For Mac

    After the installation is finished, click Close. Double-click the CD-ROM icon that appears on your Mac desktop. To install the fax driver: a Open the Applications folder > Samsung > Fax Queue Creator. • For Mac OS X 10.8, double-click the CD-ROM that appears on Finder.

  • Page 142: Reinstallation For Mac

    Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, click Continue. Check the program you want to delete and click Uninstall.

  • Page 143: Installation For Linux

    Installation for Linux You need to download Linux software packages from the Samsung website to The installation program added the Unified Driver Configurator desktop icon install the printer software (http://www.samsung.com > find your product > and the Unified Driver group to the system menu for your convenience. If you Support or Downloads).

  • Page 144: Reinstallation For Linux

    You must log in as a super user (root) to uninstall the printer driver. If you are not a super user, ask your system administrator. Open the Terminal program. When the Terminal screen appears, type in the following. [root@localhost root]#cd /opt/Samsung/mfp/uninstall/ [root@localhost uninstall]#./uninstall.sh Click Next. Click Finish.

  • Page 145: Using A Network-Connected Machine

    • Wired network setup • Installing driver over the network • IPv6 configuration • Wireless network setup • Samsung Mobile Print • Using the NFC feature • AirPrint • Google Cloud Print Supported optional devices and features may differ according to your model (see "Features by...

  • Page 146: Useful Network Programs

    Useful network programs There are several programs available to setup the network settings easily in a SyncThru™ Web Admin Service network environment. For the network administrator especially, managing several machines on the network is possible. Web-based machine management solution for network administrators. SyncThru™...

  • Page 147: Wired Network Setup

    Using this Network Configuration Report, you can find your machine’s MAC The following instructions may differ for your model. address and IP address. For example: Download the software from the Samsung website then unpack and • MAC Address: 00:15:99:41:A2:78 install it: (http://www.samsung.com > find your product > Support or Downloads).
  • Page 148 Wired network setup Enter the machine’s new information into the configuration window. In Connect your machine to the network with a network cable. a corporate intranet, you may need to have this information assigned by Insert the supplied software CD into your CD-ROM drive. a network manager before proceeding.
  • Page 149 Wired network setup Select Network Connected Printer(Wired or Wireless) on the Printer Open /opt/Samsung/mfp/share/utils/. Connection Type and click Set IP Address button. Double-click the SetIPApplet.html file. Click the icon (third from left) in the SetIP window to open the TCP/ Click to open the TCP/IP configuration window.

  • Page 150: Installing Driver Over The Network

    Installing driver over the network Follow the instructions in the installation window. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7). Silent installation Mode • The machine that does not support the network interface, it will not be able to use this feature (see "Rear view"...
  • Page 151 Installing driver over the network Command- line Definition Description Command- line Definition Description /p”<port name>” or Specifies printer port. Printer port name can be /nd or Commands not to set the It indicates installed specified as IP address, installed driver as a default machine driver will not be /P”<port name>”...
  • Page 152 Installing driver over the network Command- line Definition Description /d or Uninstalls all device drivers This command will remove and applications from your all installed device drivers Make sure that the machine is connected to your network and powered system. and application software from your system.
  • Page 153 Select Network Connected Printer(Wired or Wireless) on the Printer Connection Type and click Continue. You need to download Linux software packages from the Samsung website to install the printer software (http://www.samsung.com > find your product > Click Add Printer button to select your printer and add it to your printer Support or Downloads).
  • Page 154 Installing driver over the network Input the printer description and Next. After the machine is added, click Finish. When installation is done, click Finish. Add a network printer Double-click the Unified Driver Configurator. Click Add Printer. The Add printer wizard window opens. Click Next. Select Network printer and click the Search button.

  • Page 155: Ipv6 Configuration

    IPv6 configuration IPv6 is supported properly only in Windows Vista or higher. From the control panel Activating IPv6 • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7 "Menu overview"...
  • Page 156 IPv6 configuration Press OK to select the required value you want. Check the IPv6 Protocol check box to activate IPv6. • DHCPv6 Addr.: Always use DHCPv6 regardless of router request. Click the Apply button. • DHCPv6 Off: Never use DHCPv6 regardless of router request. Turn the machine off and turn it on again.
  • Page 157 IPv6 configuration • Stateful Address: IPv6 address configured by a DHCPv6 server. • Manual Address: Manually configured IPv6 address by a user. Enter the IPv6 addresses (e.g.,: http://[FE80::215:99FF:FE66:7701]). Address must be enclosed in '[ ]' brackets. 2. Using a Network-Connected Machine...

  • Page 158: Wireless Network Setup

    Wireless network setup Wireless network name and network password • Make sure your machine supports wireless networking. Wireless networking may not be available depending on the model (see "Features Wireless networks require higher security, so when an access point is first set up, by model"...
  • Page 159 Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. Some wireless network installation types may not be available depending on the model or country. Set up method Connecting method Description &...
  • Page 160 Wireless network setup Set up method Connecting method Description & Reference Without Access Point From the computer Windows user, see "Ad hoc via USB cable" on page 170. Mac user, see "Ad hoc via USB cable" on page 170. Wi-Fi Direct setup See "Setting up Wi-Fi Direct"...
  • Page 161 Wireless network setup Choosing your type Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected using the (WPS) button on the control panel. Setup™...
  • Page 162 Wireless network setup Connecting in PIN mode You can change the WPS mode in control panel ( (Menu)) > Network > Press and hold the (WPS) button on the control panel for more than Wireless > OK > WPS Setting). 2 seconds.
  • Page 163 Wireless network setup Machines without a display screen Connecting in PIN mode The network configuration report, including PIN, must be printed (see Connecting in PBC mode "Printing a network configuration report" on page 147). In ready mode, Press the (Cancel or Stop/Clear) button for more than Press and hold the (WPS) button on the control panel for about 2 - 4 five seconds on the control panel.
  • Page 164 Wireless network setup Re-connecting to a network Disconnecting from a network When the wireless function is off, the machine automatically tries to re-connect To disconnect the wireless network connection, press the (WPS) button on to the access point (or wireless router) with the previously used wireless the control panel for more than two seconds.
  • Page 165 (see "Installing driver over the network" on page 150). Shortcut to the Samsung Easy Wireless Setup program without the CD: If you have installed the printer driver once, you can access the Samsung Press the (Menu) button on the control panel.
  • Page 166 Wireless network setup Insert the supplied software CD into your CD-ROM drive. Select Using a USB cable on the Select the Wireless Setup Method screen. Then, click Next. If the installation window does not appear, click Start > All programs > Accessories >...
  • Page 167 Wireless network setup After searching, the window shows the wireless network devices. Select the name (SSID) of the access point you want to use and click Next. The wireless network security window appears when the access point has security settings. Enter the Network Password of the access point (or router).
  • Page 168 Turn on your computer, access point, and machine. • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (see "Setting up Wi-Fi Direct" on page 183). Insert the supplied software CD into your CD-ROM drive.
  • Page 169 Wireless network setup Select Using a direct wireless connection on the Select the Wireless Setup Method screen. Then, click Next. Even if your computer is running Windows 7 or higher, you cannot use this feature if your PC does not support wireless network. Set the wireless network using a USB cable (see "Access point via USB cable"...
  • Page 170 Wireless network setup Ad hoc via USB cable X:\Setup.exe replacing “X” with the letter, which represents your CD- ROM drive and click OK. If you do not have an access point (AP), you may still connect the machine Review and accept the installation agreements in the installation wirelessly to your computer by setting up an ad-hoc wireless network by window.
  • Page 171 Wireless network setup • Encryption: Select the encryption (None, WEP64, WEP128). If the IP address assignment method is DHCP, check if DHCP is shown in the Wireless Network Setting Confirm window. If it shows Static, click • Network Password: Enter the encryption network password value. Change TCP/IP to change the assignment method to Receive IP •...
  • Page 172 Wireless network setup Double-click the CD-ROM icon that appears on your Mac desktop. Setup using Mac • For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. Double-click the MAC_Installer folder > Installer OS X icon. Access point via USB cable Click Continue.
  • Page 173 Wireless network setup Select Configuration of Wireless network on the Printer Connection If Wireless Settings screen appears, select Using a USB cable and click Type and click Continue. Next. If the screen does not appear, go to step 15. 2. Using a Network-Connected Machine...
  • Page 174 • Enter the wireless Network Name: Enter the SSID of the access point • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (SSID is case-sensitive). (see "Setting up Wi-Fi Direct" on page 183). •...
  • Page 175 Wireless network setup Access point without a USB cable (recommended) Click Agree to agree to the license agreement. Click Install. All components necessary for machine operations will be installed. Items to prepare If you click Customize, you can choose individual components to install. •...
  • Page 176 Wireless network setup If Wireless Settings screen appears, select Using a direct wireless connection and click Next. If below screen appears, press the (WPS) button from the control panel If the screen does not appear, go to step 13. within 2 minutes. When the wireless network set up is completed, click Next.
  • Page 177 Wireless network setup Ad hoc via USB cable Double-click the CD-ROM icon that appears on your Mac desktop. • For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. If you do not have an access point (AP), you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by Double-click the MAC_Installer folder >...
  • Page 178 Wireless network setup Select Configuration of Wireless network on the Printer Connection • Encryption: Select the encryption (None, WEP64, WEP128). Type and click Continue. • Network Password: Enter the encryption network password value. • Confirm Network Password: Confirm the encryption network password value.
  • Page 179 Wireless network setup When the window that tells you that the network cable connection is confirmed appears, disconnect the network cable and click Next. Before entering the IP address for the machine, you must know the computer’s network configuration information. If the computer’s network If the network cable is connected, it may have trouble finding the configuration is set to DHCP, the wireless network setting should also be machine when configuring the wireless network.
  • Page 180 Wireless network setup Printing a network configuration report Using a network cable You can identify the network settings of your machine by printing a network configuration report. Machines that do not support the network interface will not be able to use See "Printing a network configuration report"...
  • Page 181 Wireless network setup Using SyncThru™ Web Service Wizard will help you setup the wireless network configuration. However, if you want to set the wireless network directly, select Custom. Before starting wireless parameter configuration, check the cable connection status. Select the one Network Name(SSID) in the list. Check whether or not the network cable is connected to the machine.
  • Page 182 Wireless network setup The confirmation window appears, please check your wireless setup. If Click Login on the upper right of the SyncThru™ Web Service website. the setup is right, click Apply. If it’s your first time logging into SyncThru™ Web Service you need to log-in as an administrator.
  • Page 183 From the USB cable-connected computer(recommended) connection and better throughput than ad hoc mode. After the driver installation is complete, Samsung Easy Printer Manager can be With Wi-Fi Direct, you can connect your printer to a Wi-Fi Direct network while used to change Wi-Fi Direct settings.
  • Page 184 (WPS) button on the control panel for about 10- 15 • After setting up Wi-Fi Direct, you need to download the mobile printing seconds. Wi-Fi Direct feature turns on. application (For example: Samsung Mobile printer) to print from your smartphone. • Press and hold the (WPS) button on the control panel for more than 15 seconds.
  • Page 185 Wireless network setup Connecting Failure - General Connection Error Troubleshooting • Your computer is not receiving a signal from your machine. Check the USB cable and your machine’s power. Problems during setup or driver installation Connecting Failure - Connected Wired Network •...
  • Page 186 Wireless network setup 2 Check the printer port's IP address from your computer. If the computer’s network information is as shown below: a Click the Windows Start menu. ▪ IP address: 169.254.133.42 • For Windows 8, from Charms, select Search > Settings.
  • Page 187 • You cannot use infrastructure mode and ad hoc mode at the same time for communication. Refer to the user's guide for the software to turn it off and Samsung wireless network machines. try searching for the machine again. •...

  • Page 188: Samsung Mobile Print

    What is Samsung Mobile Print? • Android OS 2.3 or higher Samsung Mobile Print is a free application that enables users to print photos, documents, and web pages directly from your smartphone or tablet. Samsung • iOS 4.0 or higher Mobile Print is not only compatible with your Android and iOS smart phones but also with your iPod Touch and tablet PC.

  • Page 189: Using The Nfc Feature

    You just need NFC supported cell phone. In order to use this feature, Check that NFC and Wi-Fi Direct features are enabled on your cell phone Samsung Mobile Print app needs to be installed on your cell phone. and Wi-Fi Direct feature is enabled on your printer (see "Setting up Wi-Fi Direct"...
  • Page 190 PIN number. update the PIN number. • If you do not have Samsung Mobile Print app installed on your cell phone, it automatically connects to Samsung Mobile Print The printer starts printing. download page. Download the app and try again.
  • Page 191 NFC tag( ) on your printer. download page. Download the app and try again. Wait few seconds for Samsung Mobile Print app to start. Select scan mode. Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals"...
  • Page 192 NFC tag( ) on your printer. Wait a few seconds for the Samsung Mobile Print app to start. • For some cell phones, NFC antenna might not be located at the back of the cell phone. Check the location of the NFC antenna on your cell phone before tagging.
  • Page 193 PIN number. update the PIN number. • If your do not have Samsung Mobile Print app installed on your mobile devices, it automatically connects to Samsung Mobile Print Confirm your printer in pop-up window. download page. Download the app and try again.

  • Page 194: Airprint

    AirPrint If it’s your first time logging into SyncThru™ Web Service you need to log-in as an administrator. Type in the below default ID and Password. Only AirPrint certified machines can use the AirPrint feature. Check the box We recommend you to change the default password for security your machine came in for the AirPrint certified mark.
  • Page 195 AirPrint Cancelling print job: To cancel the printing job or view the print summary, click the print center icon ( ) in multitasking area. You can click cancel in the print center. 2. Using a Network-Connected Machine...

  • Page 196: Google Cloud Print

    Google Cloud Print Google Cloud Print™ is a service that allows you to print to a printer using your Click Login in the upper right corner of the SyncThru™ Web Service website. smart phone, tablet, or any other web-connected devices. Just register your Google account with the printer, and you are ready to use the Google Cloud If it’s your first time logging into SyncThru™...
  • Page 197 Google Cloud Print Click Finish printer registration. Install the Cloud Print application on your mobile device. Click Manage your printers. If you do not have the application, download it from the application store Now your printer is registered with Google Cloud Print service. such as Android Market or App Store.
  • Page 198 Google Cloud Print Select Print with Google Cloud Print. Click the Print button. 2. Using a Network-Connected Machine...
  • Page 199 3. Useful Setting Menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. • Before you begin reading a chapter • Print • Copy • Fax • Scan •...

  • Page 200: Before You Begin Reading A Chapter

    Before you begin reading a chapter This chapter explains all the features available for this series' models to help users easily understand the features. You can check the features available for each model in the Basic Guide (see "Menu overview" on page 32). The following are tips for using this chapter •...

  • Page 201: Print

    Print Item Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on Affects the resolution and clarity of your color output. page 32). •...

  • Page 202: Copy

    Copy Item Description Copy feature Adjusts the brightness level to make a copy that is Darkness easier to read, when the original contains faint markings and dark images (see "Darkness" on page 60) Some menus may not appear in the display depending on options or Improves the copy quality by selecting the document models.
  • Page 203 Copy Item Description Copy Setup Prints an image without its background. This copy feature removes the background color and can be helpful when copying an original containing color in Some menus may not appear in the display depending on options or the background, such as a newspaper or a catalog.
  • Page 204 Copy Item Description Item Description Set the machine to sort the copy job. For example, if you Adjusts the brightness level to make a copy that is Change Default > make 2 copies of a 3 page original, one complete 3 page easier to read, when the original contains faint Darkness document will print followed by a second complete...

  • Page 205: Fax

    Item Description Fax Feature Sends a fax to multiple destinations (see "Sending a fax to multiple destinations" on page 66). Multi Send Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on You cannot send a color fax using this feature.
  • Page 206 To change the menu options: Item Description • Press (fax) > (Menu) > Fax Setup > Sending on the control panel. Forwards the received fax to other destination by a fax or PC. If you are out of office but have to receive the fax, Rcv.
  • Page 207 Item Description Receiving setup Automatically reduces an incoming fax page to fit the Auto Reduction size of the paper loaded in the machine. Some menus may not appear in the display depending on options or Discards a specific length from the end of the received Discard Size fax.
  • Page 208 Another setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: • Press (fax) > (Menu) > Fax Setup on the control panel. Item Description Resets the value or setting to the printer’s out-of-box...

  • Page 209: Scan

    Scan Item Description Scan feature USB Feature > Sets the image resolution. Resolution Some menus may not appear in the display depending on options or USB Feature > Sets the color mode. models. If so, it is not applicable to your machine (see "Menu overview" on Color Mode page 32).
  • Page 210 Scan Scan setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: In scan mode, press (Menu) >...

  • Page 211: System Setup

    (make sure the main power switch is on). each fax page that you send. • If you run the printer driver or Samsung Easy Sets the fax number which will be printed at the top of Printer Manager, the time automatically Fax Number each fax page that you send.
  • Page 212 System setup Item Description Item Description You can set the condition to wake up from power-save Determine whether or not the machine continues mode. printing when it detects the paper does not match the paper settings. • On: The machine wake up from the power save mode on the following cases: •...
  • Page 213 System setup Item Description Paper setup Allows you to save print resources and enables eco- friendly printing. • Default Mode: Select whether to turn the Eco mode Some menus may not appear in the display depending on options or on or off. models.
  • Page 214 System setup Item Description Sound / Volume Turns on or off the sounds from the telephone line through the speaker, such as a dial tone or a fax tone. With this option set to Comm. which means the speaker Some menus may not appear in the display depending on options or is on until the remote machine answers.
  • Page 215 System setup Item Description Report Prints a transmission report including the fax number, the number of pages, the elapsed time of the job, the communication mode, and the Some menus may not appear in the display depending on options or Fax Confirm.
  • Page 216 When toner cartridge is empty, this option appears. You CLR Empty Msg. Serial Number service or register as a user on the Samsung website, you can clear the empty message. can find this. Shows the supply life indicators (see "Monitoring the...

  • Page 217: Network Setup

    Network setup Option Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on You can activate or deactivate the following protocols. page 32). •...
  • Page 218 Network setup Option Description • SNMP V1/V2: You have to enable this option to use SNMP V1/V2 protocol. Administrator’s can use SNMP to monitor and manage machines on the network. • UPnP(SSDP): You have to enable this option to use UPnP(SSDP) protocol.
  • Page 219 4. Special Features This chapter explains special copying, scanning, faxing, and printing features. • Altitude adjustment • Entering various characters • Setting up the fax address book • Printing features • Scan features • Fax features • The procedures in this chapter are mainly based on Windows 7. •...

  • Page 220: Altitude Adjustment

    Altitude adjustment You can set the altitude value from Device Settings in Samsung Easy Printer Print quality is affected by atmospheric pressure, which is determined by the Manager program. height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality.

  • Page 221: Entering Various Characters

    Entering various characters As you perform various tasks, you may need to enter names and numbers. For Assigned numbers, letters, or characters example, when you set up your machine, you enter your name or your company’s name, and the fax number. When you store fax numbers or email @ / .

  • Page 222: Setting Up The Fax Address Book

    Setting up the fax address book You can set up speed number with the fax numbers you use frequently via Using speed dial numbers SyncThru™ Web Service and then easily and quickly enter fax numbers by entering the location numbers assigned to them in address book. When you are prompted to enter a destination number while sending a fax, enter the speed dial number at which you stored the number you want.
  • Page 223 Setting up the fax address book Press (Cancel or Stop/Clear) to return to ready mode. Editing group dial numbers Registering a group dial number Select (fax) > (Address Book) > New&Edit > Group Dial on the control panel. Select (fax) > (Address Book) >...
  • Page 224 Setting up the fax address book Searching address book for an entry Printing address book There are two ways to search for a number in memory. You can either scan from You can check your (Address Book) settings by printing a list. A to Z sequentially, or you can search by entering the first letters of the name associated with the number.

  • Page 225: Printing Features

    Printing features • For basic printing features, refer to the Basic Guide (see "Basic printing" If you want to change the settings for each print job, change it in Printing on page 53). Preferences. • This feature may not be available depending on model or optional goods (see "Features by model"...
  • Page 226 • See "Features by model" on page 7. • The XPS printer driver can be installed only on Windows Vista OS or higher. • For models that provide XPS driver from the Samsung website, http:// www.samsung.com > find your product> Support or downloads.
  • Page 227 Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
  • Page 228 Printing features Item Description Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets Poster Printing together to form one poster-size document. Select the Poster Overlap value. Specify Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together.
  • Page 229 Printing features Item Description Print on both sides of a sheet of paper (duplex). Before printing, decide how you want your document oriented. • This option is available only when you use the PCL/SPL printer driver. This option is not available when you use XPS driver. •...
  • Page 230 Printing features Item Description Watermark The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. a To change the print settings from your software application, access Printing Preferences.
  • Page 231 Printing features Item Description This option is available only when you use the PCL/SPL printer driver. This option is not available when you use XPS driver An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of letterhead paper.
  • Page 232 Printing features Item Description a Click the Advanced tab. b Select the desired overlay from the Text drop-down list. c If the overlay file you want does not appear in the Text drop-down list, select Edit... from the list and click Load. Select the overlay file you want to use.
  • Page 233 Printing features Changing printer settings Mac printing You can use advanced printing features when using your machine. Open an application and select Print from the File menu. The machine name, Some features may not be available depending on models or options. It which appears in the printer properties window, may differ depending on the means that the features are not supported.
  • Page 234 Printing features Printing on both sides of the paper Using help Click the question mark on the bottom-left corner of the window and click on the topic you want to know about. A pop-up window appears with information Some features may not be available depending on models or options. It means that the features are not supported (see "Variety feature"...
  • Page 235 Printing features Change other printing options in each tab, if necessary. Linux printing Click Print. Some features may not be available depending on models or options. It Automatic duplex printing may not be available depending on models. You means that the features are not supported. can alternatively use the lpr printing system or other applications for odd- even printing (see "Features by model"...
  • Page 236 Printing features Configuring Printer Properties Click OK to apply the changes and close the Printer Properties window. Using the Printer Properties window provided by the Printers configuration, you can change the various properties for your machine as a printer. Open the Unified Driver Configurator. If necessary, switch to Printers configuration.

  • Page 237: Scan Features

    • The maximum resolution that can be achieved depends upon various • Samsung Easy Document Creator: You can use this program to scan factors, including computer speed, available disk space, memory, the images or documents (See "Using Samsung Easy Document Creator" on size of the image being scanned, and bit depth settings.
  • Page 238 Image tab: Contains settings related to image altering. Select your registered computer ID, and enter the Password if Press Save > OK. necessary. ID is the same ID as the registered scan ID for Samsung Easy Printer • Scanning from network connected machine Manager >...
  • Page 239 Scan features Installing a WSD Printer Driver Scanned image is saved in computer’s C:\Users\users name\My Documents. The saved folder may differ, depending on your operating SelectStart > Control Panel > Devices and Printers > Add a printer. system or the application you are using. Click Add a network, wireless or Bluetooth printer from the wizard.
  • Page 240 Scan features Set the scan options. If you see Not Available message, check the port connection. Or check the Scan and save your scanned image. printer driver for WSD is correctly installed. Select your computer name from WSD PC List. Scanning using the WIA driver Select the option you want and press OK.
  • Page 241 Scanning with Samsung Easy Document Creator image. Samsung Easy Document Creator is an application to help users scan, compile, Select to Save to Location, Send to E-mail, or Send to SNS. and save documents in multiple formats, including .epub format.
  • Page 242 Scan features Scanning from network connected machine Mac scanning Network or wireless model only (see "Features by model" on page 7). Scanning from USB connected machine Make sure that your machine is connected to a network. Make sure that the machine is connected to your computer and powered on.
  • Page 243 • You can also scan using TWAIN-compliant software, such as Adobe Photoshop. • You can scan using Samsung Scan Assistant software. Open the Applications folder > Samsung folder > Samsung Scan Assistant. Linux scanning Scanning Make sure that the machine is connected to your computer and powered on.
  • Page 244 Scan features The document is scanned and the image preview appears in the Editing an image with Image Manager Preview Pane. The Image Manager application provides you with menu commands and tools to edit your scanned image. Drag the pointer to set the image area to be scanned in the Preview Pane.

  • Page 245: Fax Features

    Fax features • For basic faxing features, refer to the Basic Guide (see "Basic faxing" on Redialing the fax number page 65). • C47xFW only (see "Control panel overview" on page 24). Press (Redial/Pause) button on the control panel. Select the fax number you want. Ten recently sent fax numbers with ten received Caller IDs are shown.
  • Page 246 You can send a fax from your computer without going to the machine. present. You cannot send a color fax using this feature. To send a fax from your computer, the Samsung Network PC Fax program must be installed. This program will be installed when you installed the printer Place a single document face down on the document glass, or load the driver.
  • Page 247 Fax features To enter more fax numbers, press OK when Yes highlights and repeat Adding documents to a reserved fax steps 5. Place a single document face down on the document glass, or load the documents face up into the document feeder. •...
  • Page 248 Fax features Sending a priority fax Forwarding a sent fax to another destination This function is used when a high priority fax need to be sent ahead of reserved You can set the machine to forward the received or sent fax to other destination operations.
  • Page 249 Forward >Forward to Fax or Forward to PC > Forward on the control to PC > Forward the control panel. panel. Open the Samsung Easy Printer Manager. • Forward options may not be available depending on model or optional goods (see "Variety feature"...
  • Page 250 Fax features • Open with default application: After receiving the fax, open it with default application. To use the Ans/Fax mode, attach an answering machine to the EXT socket on the back of your machine. • None: After receiving a fax, the machine does not notify the user or opens the application.
  • Page 251 Fax features Receiving manually in Tel mode Receiving faxes with an extension telephone When you are using an extension telephone connected to the EXT socket, you You can receive a fax call by pressing (On Hook Dial) button and then can receive a fax from someone you are talking to on the extension telephone, pressing (Start) when you hear a fax tone.
  • Page 252 Fax features Receiving in secure receiving mode This setting may not be available depending on your country. Select (fax) > (Menu) > Fax Setup > Receiving > DRPD Mode This feature may not be available depending on model or optional goods >...
  • Page 253 Fax features Receiving faxes in memory Since your machine is a multi-tasking device, it can receive faxes while you are making copies or printing. If you receive a fax while you are copying or printing, your machine stores incoming faxes in its memory. Then, as soon as you finish copying or printing, the machine automatically prints the fax.
  • Page 254 • Samsung Easy Color Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Printer Manager • Using Samsung Easy Document Creator • Using Samsung Printer Status • Using the Linux Unified Driver Configurator...

  • Page 255: Easy Capture Manager

    Easy Capture Manager • This feature may not be available depending on model or optional goods (see "Software" on page 8). • Available for Windows OS users only (see "Software" on page 8). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyborad. Now you can easily print your captured screen as captured or edited.

  • Page 256: Samsung Easy Color Manager

    Samsung Easy Color Manager Samsung Easy Color Manager helps users do fine adjustments with 6 color tones and other properties, such as brightness, contrast, and saturation. Color tone changes can be saved as a profile and can be used from the driver or from inside of the machine.

  • Page 257: Samsung Anyweb Print

    This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).

  • Page 258: Easy Eco Driver

    Easy Eco Driver With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. Easy Eco Driver also allows you to do simple editing such as removing images and texts, and more. You can save frequently used settings as a preset. Available for Windows OS users only.

  • Page 259: Using Syncthru™ Web Service

    Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. If it’s your first time logging into SyncThru™ Web Service you need to log-in as an administrator.
  • Page 260 Usage Counters: Shows the usage count by print types: simplex and setting contact information for sending emails. You can also connect to duplex. Samsung website or download drivers by selecting the Link menu. • Current Settings: Shows the machine’s and network’s information.
  • Page 261 Using SyncThru™ Web Service Setting the system administrator’s information This setting is necessary for using the e-mail notification option. Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. Start a web browser, such as Internet Explorer, from Windows.

  • Page 262: Using Samsung Easy Printer Manager

    To open the program: For Windows, Printer list The Printer List displays printers installed on your Select Start > Programs or All Programs > Samsung Printers > Samsung computer and network printers added by network Easy Printer Manager . discovery (Windows only).
  • Page 263 Using Samsung Easy Printer Manager Printer This area gives you general information about your Quick links Displays Quick links to machine specific functions. This information machine. You can check information, such as the section also includes links to applications in the advanced machine’s model name, IP address (or Port name), and...
  • Page 264 Using Samsung Easy Printer Manager Fax to PC Settings Advanced settings user interface overview This menu includes settings related to the basic fax functionality of the selected device. The advanced user interface is intended to be used by the person responsible for managing the network and machines.

  • Page 265: Using Samsung Easy Document Creator

    Using Samsung Easy Document Creator Samsung Easy Document Creator is an application to help users scan, compile, and save documents in multiple formats, including .epub format. These documents can be shared via social networking sites or fax. Whether you’re a student needing to organize research from the library or a stay-at-home mom sharing scanned pictures from last year’s birthday party, Samsung Easy...

  • Page 266: Using Samsung Printer Status

    Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • The Samsung Printer Status window and its contents shown in this user’s...
  • Page 267 Using Samsung Printer Status Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.

  • Page 268: Using The Linux Unified Driver Configurator

    Opening Unified Driver Configurator Double-click the Unified Driver Configurator on the desktop. You can also click the Startup Menu icon and select Samsung Unified Driver > Unified Driver Configurator. Click each button on the left to switch to the corresponding configuration window.
  • Page 269 Using the Linux Unified Driver Configurator Switches to Printers configuration. Printers configuration Shows all of the installed machines. Printers configuration has the two tabs: Printers and Classes. Shows the status, model name, and URI of your machine. The printer control buttons are, as follows: Printers tab •...
  • Page 270 Using the Linux Unified Driver Configurator Classes tab Ports configuration The Classes tab shows a list of available machine classes. In this window, you can view the list of available ports, check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason.
  • Page 271 Using the Linux Unified Driver Configurator • Release port: Releases the selected port. 5. Useful Management Tools...
  • Page 272 6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Copying problems • Scanning problems • Faxing problems •...

  • Page 273: Paper Feeding Problems

    Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...

  • Page 274: Power And Cable Connecting Problems

    Power and cable connecting problems Click this link to open an animation about solving power problems. Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first. If the machine has a (Power/Wakeup) button on the control, or the connection cable between the press it.

  • Page 275: Printing Problems

    Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a (Power/ print. Wakeup) button on the control, press it. The machine is not selected as the default Select your machine as your default machine in Windows.
  • Page 276 Printing problems Condition Possible cause Suggested solutions The machine does not The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. print. The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. The machine is malfunctioning.
  • Page 277 Printing problems Condition Possible cause Suggested solutions The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer.
  • Page 278 Printing problems Condition Possible cause Suggested solutions The machine does not Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see print special-sized paper, "Opening printing preferences" on page 55). such as billing paper.

  • Page 279: Printing Quality Problems

    Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested solutions Light or faded print •...
  • Page 280 Printing quality problems Condition Suggested solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 90). •...
  • Page 281 Printing quality problems Condition Suggested solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the imaging unit inside the machine has probably been scratched. Remove the imaging unit and install a new one (see "Replacing the imaging unit" on page 86). If white vertical streaks appear on the page: •...
  • Page 282 Printing quality problems Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The imaging unit may be damaged. If you still have the same problem, remove the imaging unit and, install a new one (see "Replacing the imaging unit"...
  • Page 283 Printing quality problems Condition Suggested solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
  • Page 284 Printing quality problems Condition Suggested solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
  • Page 285 Printing quality problems Condition Suggested solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 90). • Check the paper type and quality. • Remove the imaging unit and then, install a new one (see "Replacing the toner cartridge" on page 82). If the problem persists, the machine may require repair.
  • Page 286 Printing quality problems Condition Suggested solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...

  • Page 287: Copying Problems

    Copying problems Condition Suggested solutions Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the backgrounds of copies (see "Changing the settings for each copy" on page 59). Smears, lines, marks, or spots •...

  • Page 288: Scanning Problems

    Scanning problems Condition Suggested solutions The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see "Loading originals" on page 49). •...

  • Page 289: Faxing Problems

    Faxing problems Condition Suggested solutions The machine is not working, • Unplug the power cord and plug it in again. there is no display, or the • Ensure that there is power being supplied to the electrical outlet. buttons are not working. •...
  • Page 290 Faxing problems Condition Suggested solutions Some of the words on an The fax machine sending the fax had a temporary document jam. incoming fax are stretched. There are lines on the originals Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 93). you sent.

  • Page 291: Operating System Problems

    Operating system problems Common Windows problems Condition Suggested solutions “File in Use” message appears Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. during installation. “General Protection Fault”, Close all other applications, reboot Windows and try printing again. “Exception OE”, “Spool 32”, or “Illegal Operation”...
  • Page 292 Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.
  • Page 293 Operating system problems Common Linux problems Condition Suggested solutions The machine does not print. • Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in the Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device.
  • Page 294 Operating system problems Condition Suggested solutions I cannot scan via Gimp Front- Check if Gimp Front-end has Xsane:Device dialog. on the Acquire menu. If not, you should install Xsane plug-in for Gimp on the your end. computer. You can find Xsane plug-in package for Gimp on Linux distribution CD or Gimp home page. For the detailed information, refer to the Help for Linux distribution CD or Gimp Front-end application.
  • Page 295 Operating system problems Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages. Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used. Problem Possible cause Solution...
  • Page 296 • Installing the driver locally • Installing the driver over the network • Installing the driver over the wireless network • Uninstalling the driver • Using Samsung Printer Experience • Accessing management tools • Installing accessories • Troubleshooting • The screen may appear somewhat different depending on the model or interface in use.

  • Page 297: Understanding The Screen

    Understanding the screen Windows 8 provides both the new Start screen mode and the Desktop screen mode of the existing OS. Start Screen Desktop Screen Quick Guide for Windows 8 User...

  • Page 298: System Requirements

    System requirements Requirement (recommended) Operating Free HDD system Space ® ® ® 1 GB (2 GB) 16 GB Windows 8 Intel Pentium IV 1 GHz 32-bit or 64-bit processor or higher ® • Support for DirectX 9 graphics with 128 MB memory (to enable the Aero theme).

  • Page 299: Installing The Driver Locally

    Installing the driver locally A locally connected machine is a machine directly attached to your computer • If you want to install Samsung’s printer management tools, you need to using the cable. install them using the supplied software CD (see "From the Desktop Screen"...
  • Page 300 Installing the driver locally From the Desktop Screen If you install the driver using the supplied software CD, you cannot use the installed driver from the Start screen. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, from Charms, select Search >...

  • Page 301: Installing The Driver Over The Network

    • Machine that do not support networking will not be able to use this feature (see "Rear view" on page 23). • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD (see "From the Desktop •...
  • Page 302 Installing the driver over the network From the Desktop Screen If you install the driver using the supplied software CD, you cannot use the installed driver from the Start screen. Make sure that the machine is connected to the network and powered on.

  • Page 303: Installing The Driver Over The Wireless Network

    >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD (see "From the Desktop • You must set up for wireless network using the supplied software CD in Screen"...
  • Page 304 Installing the driver over the wireless network From the Desktop Screen If you install the driver using the supplied software CD, you cannot use the installed driver from the Start screen. Turn on your computer, access point, and machine. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, from Charms, select Search >...

  • Page 305: Uninstalling The Driver

    Follow the instructions in the window. Follow the instructions in the window. • If you cannot find a Samsung Printer Software tile, unintstall from the desktop screen mode (see "From the Desktop Screen" on page 305). • If you want to uninstall Samsung’s printer management tools, from the Start screen, right-click the app >...

  • Page 306: Using Samsung Printer Experience

    Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on the model you are using. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.
  • Page 307 Adding/Deleting Printers connected to the Internet to use this feature. If you do not have any printer added to the Samsung Printer Experience, or if This button opens the Troubleshooting Guide you want to add/delete a printer, follow the instructions below.
  • Page 308 Deleting a printer Printing from Windows 8 From the Charms, select Settings. This section explains common printing tasks from the Start screen. Or, right-click the Samsung Printer Experience page and select Settings. Basic printing Select Remove Printer Select the printer you want to delete.
  • Page 309 Using Samsung Printer Experience Click the Print button to start the print job. Cancelling a print job If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar.
  • Page 310 Using Samsung Printer Experience Basic tab Advanced tab Paper settings Basic This option allows you to set the basic paper handling specifications. This option allows you to choose the basic printing settings such as copies, orientation, and document type. Layout settings Eco settings This option allows you to set the various ways to layout your documents.
  • Page 311 Using the sharing feature supported. Samsung Printer Experience allows you to print from other applications installed on the computer using the sharing feature. This feature is only available for printing jpeg, bmp, tiff, gif, and png file formats.
  • Page 312 Place a single document face down on the document glass, or load the documents face up into the document feeder. Click the Samsung Printer Experience tile on the Start screen. Click Scan ( Set up the scanning parameters such as image type, document size, and resolution.

  • Page 313: Accessing Management Tools

    Accessing management tools Samsung provides a variety of management tools for Samsung printers. For more information on each tool, refer to "Useful Management Tools" on page 254. From the Charms, select Search > Apps. Find Samsung Printers. Under Samsung Printers, you can see installed management tools.

  • Page 314: Installing Accessories

    Installing accessories When you install optional devices, such as optional tray, memory, etc, this machine automatically detects and sets the optional devices. If you cannot use the optional devices you installed in this driver, you can set the optional devices in Device Settings to use.

  • Page 315: Troubleshooting

    Troubleshooting Problem Suggested Solutions Samsung Printer Samsung Printer Experience is not installed. Experience is not shown Download the app. from the Windows Store and when you click more install it. settings. Machine information is Check the Printer properties. Click the Ports tab.
  • Page 316 Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center WebSite the Samsung customer care center. 02-201-24-18 www.samsung.com/ be/support (Dutch) Country/Region Customer Care Center WebSite BELGIUM www.samsung.com/ 021 36 11 00 www.samsung.com/...
  • Page 317 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 1-800-SAMSUNG (726-7864) www.samsung.com/ 8009 4000 only from landline, toll www.samsung.com/ CYPRUS ca/support(English) free gr/support CANADA www.samsung.com/ 800-SAMSUNG (800-726786) www.samsung.com/ CZECH ca_fr/support (French) cz/support 800-SAMSUNG (726-7864) www.samsung.com/ 70 70 19 70 www.samsung.com/...
  • Page 318 (Spanish) 0180 6 SAMSUNG bzw. www.samsung.com/ HONDURAS www.samsung.com/ de/support 0180 6 7267864* latin_en/support [HHP] 0180 6 M SAMSUNG bzw. (English) GERMANY 0180 6 67267864* (*0,20 €/Anruf (852) 3698 4698 www.samsung.com/ aus dem dt. Festnetz, aus dem hk/support (Chinese) Mobilfunk max. 0,60 €/Anruf) HONG KONG www.samsung.com/...
  • Page 319 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 0680SAMSUNG (0680-726-786) www.samsung.com/ 0800 545 545 www.samsung.com/ KENYA HUNGARY hu/support support 0680PREMIUM (0680-773-648) 183-CALL (183-2255) www.samsung.com/ 1800 3000 8282 - Toll Free www.samsung.com/ INDIA ae/support (English) in/support...
  • Page 320 (English) 020 405 888 www.samsung.com/ MONTENEGRO 815 56480 www.samsung.com/ support NORWAY no/support 080 100 2255 www.samsung.com/ MOROCCO 800-SAMSUNG (800 - 726 7864) www.samsung.com/ n_africa/support ae/support (English) OMAN 847267864 / 827267864 www.samsung.com/ www.samsung.com/ MOZAMBIQUE support ae_ar/support (Arabic) 01-2399888 www.samsung.com/ MYANMAR 0800-Samsung (72678) www.samsung.com/...
  • Page 321 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 009-800-542-0001 www.samsung.com/ 1-800-682-3180 www.samsung.com/ latin/support latin/support (Spanish) (Spanish) PARAGUAY PUERTO RICO www.samsung.com/ www.samsung.com/ latin_en/support latin_en/support (English) (English) 0-800-777-08 www.samsung.com/ 800-CALL (800-2255) www.samsung.com/ PERU pe/support ae/support (English) QATAR www.samsung.com/...
  • Page 322 0094115900000 www.samsung.com/ latin_en/support 1969 www.samsung.com/ SUDAN (English) support 444 77 11 www.samsung.com/ 0771 726 7864 (SAMSUNG) www.samsung.com/ TURKEY SWEDEN tr/support se/support 80-1000-12  www.samsung.com/ 0800 726 78 64 (0800-SAMSUNG) www.samsung.com/ TUNISIA n_africa/support ch/support (German) SWITZERLAND www.samsung.com/ ch_fr/support (French) Contact SAMSUNG worldwide...
  • Page 323 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 800-SAMSUNG (800 -726 7864) www.samsung.com/ 8-10-800-500-55-500 www.samsung.com/ UZBEKISTAN ae/support (English) support U.A.E www.samsung.com/ 0-800-SAMSUNG (726-7864) www.samsung.com/ VENEZUELA ae_ar/support (Arabic) ve/support 0330 SAMSUNG (7267864) www.samsung.com/ 1800 588 889 www.samsung.com/...
  • Page 324 Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.
  • Page 325 Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.
  • Page 326 Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.
  • Page 327 Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.
  • Page 328 Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
  • Page 329 Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.
  • Page 330 Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
  • Page 331 Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.
  • Page 332 Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.
  • Page 333 Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
  • Page 334 Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
  • Page 335 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
  • Page 336 Index scan unit adding documents to a reserved fax cleaning a machine accessing canceling a reserved fax job control panel management tools delaying a fax transmission convention address book forwarding a received fax to another copy editing destination general setup group editing general setup copying...
  • Page 337 Index general settings linux scanning glossary loading network google cloud printing paper in the tray1 driver installation special media Linux loading originals id copy Windows installation general setup accessories installing environment common Mac problems IPv6 configuration driver installation for network connected SetIP program wired network setup printing...
  • Page 338 Scanning faxing problems printer preferences Scanning with Samsung Scan Assitant 241 paper feeding problems 273 Linux scanning scanning problems printer status basic information general information Linux scanning...
  • Page 339 USB cable using help disconnectiong toner cartridge PBC mode watermark estimated life handling instructions create wireless network non-Samsung and refilled delete network cable redistributing toner edit storing Windows tray common Windows problems adjusting the width and length driver installation for network connected...

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