Faqs - Panasonic TH-49JX900Z Operating Instructions Manual

TH-49_55_65JX900Z_Eng_TQB4GA0017.book 24 ページ ２０２１年５月１８日 火曜日 午前９時３９分

FAQs

Before requesting service or assistance, please follow
these simple guides to solve the problem.
≥ For details, refer to [eHELP] (Support > FAQs).
The TV does not switch on
Check the mains lead is plugged into the TV and the
≥
mains socket.
The TV goes into Standby mode
Auto power standby function is activated.
≥
The remote control does not work or is intermittent
Are the batteries installed correctly?
≥
Has the TV been switched on?
≥
The batteries may be running low. Replace them with
≥
new ones.
Point the remote control directly at the TV's remote
≥
control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).*
Situate the TV away from sunshine or other sources of
≥
bright light so they do not shine on the TV's remote
control signal receiver.*
≥ If you are trying to use voice controls, is the remote
control registered (paired) with the TV?
When infrared communication is used
No image is displayed
Check the TV is turned on.
≥
Check the mains lead is plugged into the TV and the
≥
mains socket.
Check the correct input mode is selected.
≥
Is [Backlight], [Contrast], [Brightness] or [Colour] in the
≥
Picture menu set to the minimum?
Check all required cables and connections are firmly
≥
in place.
An unusual image is displayed
This TV has a built-in Self Test. Makes a diagnosis of
≥
picture or sound problems.
[TV Self Test] ([Help] menu)
Turn the TV off with Mains power On / Off switch, then
≥
turn it on again.
If the problem persists, initialise all settings.
≥
[Shipping Condition] in [System Menu] ([Setup]
menu)
The image or sound from external equipment are
unusual when the equipment is connected via HDMI
Set [HDMI Auto Setting] ([Setup] menu) to [Mode1].
≥
(p. 16)
24
English
No sound is produced from the connected HDMI
equipment
≥ Set the audio output format of the connected HDMI
equipment to PCM.
Voice control function does not work
≥ If the remote control is not registered (paired) with the
TV, register (pair) the remote control.
Check the network connections and settings.
≥
Parts of the TV become hot
≥ Parts of the TV may become hot. These temperature
rises do not pose any problems in terms of
performance or quality.
When pushed with a finger, the display panel moves
(p. 20)
slightly and makes a noise
There is a little gap around the panel to prevent
≥
damage to the panel. This is not a malfunction.
About the inquiry
≥ Please contact your local Panasonic dealer for
assistance.
If you make an inquiry from a place where this TV is
not present, we cannot answer about contents that
require visual confirmation for connection,
phenomenon, etc. of this TV itself.
(p. 18)
(p. 18)