• Make sure your paper meets the specifications for your product.
• Try cleaning the paper path.
• Do not place objects on the feeder guard.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the rear paper feed printable side up.
• Follow any special loading instructions that came with the paper.
Parent topic:
Related references
Paper Loading Capacity
Paper Jam Problems
Related tasks
Loading Paper in the Sheet Feeder
Paper Jam Problems
If you have problems with paper jams, try these solutions:
1. Cancel the print job from your computer, if necessary.
2. Gently pull out any jammed paper from the rear paper feed slot.
Solving Paper Problems
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