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Summary of Contents for NETGEAR CG3700EMR-1CMNDS
- Page 1 Wireless Cable Voice Gateway CG3700EMR-1CMNDS Us er Manual September 2013 202-11324-01 350 East Plumeria Drive San Jose, CA 95134...
- Page 2 Trademarks NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice. © NETGEAR, Inc. All rights reserved.
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Page 3: Table Of Contents
Join the Wireless Network ........14 Chapter 2 NETGEAR genie Basic Settings Cable Connection . - Page 4 Wireless Cable Voice Gateway CG3700EMR-1CMNDS Wireless Settings (2.4 GHz and 5 GHz) ......36 Router Mode..........37 Logs .
- Page 5 Wireless Cable Voice Gateway CG3700EMR-1CMNDS Appendix B Notification of Compliance...
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Page 6: Chapter 1 Connect To The Gateway
Connect to the Gateway G et t i n g t o k no w yo u r gat ewa y This chapter describes how to configure the Internet connection of your gateway and includes these sections: • Gateway Front Panel •... -
Page 7: Gateway Front Panel
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Gateway Front Panel The gateway front panel has the buttons and status LEDs shown in the following figure. WPS button / LED Wireless button / 2.4 GHz LED 5 GHz LED Power LED Downstream LED... - Page 8 Wireless Cable Voice Gateway CG3700EMR-1CMNDS Table 1. Gateway LED descriptions Description • Solid green. The gateway has 5 GHz connectivity. • Off. The gateway does not have 5 GHz connectivity or the power is off. • Solid green. The gateway has power.
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Page 9: Gateway Rear Panel
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Gateway Rear Panel The rear panel has the connections and buttons shown in the following figure. Phone port USB port (optional) Ethernet LAN ports Coaxial cable connector Power adapter input Power On/Off button Reset button Figure 2. -
Page 10: Gateway Label
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Gateway Label The label on the gateway shows the PIN, login information, MAC address, serial number, SSID, and WPA key. Figure 3. The label shows unique information about your gateway Power Supply Manufacturers and Models Use only power supplies listed here: •... -
Page 11: Log In To Your Gateway
Wireless Cable Voice Gateway CG3700EMR-1CMNDS • To reduce interference when using more than one access point, best practice is to use channel spacing between adjacent access points (for example, use Channels 1 and 6, or 6 and 11). Note: Failure to follow these guidelines can result in significant performance degradation or inability to connect wirelessly to the gateway. -
Page 12: Basic Home Screen
(Click to view details) Figure 4. NETGEAR genie BASIC home screen The BASIC Home screen has a dashboard that shows the status of your Internet connection and network. You can click the sections of the dashboard to view more detailed information. -
Page 13: Advanced Home Screen
Wireless Cable Voice Gateway CG3700EMR-1CMNDS ADVANCED Home Screen Note: Using the ADVANCED Home screen requires a solid understanding of networking concepts. To view the ADVANCE Home screen, click the ADVANCED tab. The gateway ADVANCED Home screen has a dashboard that lets you see the configuration of your gateway and network at a glance. -
Page 14: Join The Wireless Network
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Join the Wireless Network To join the wireless network: Open the software that manages your wireless connections on the wireless device (laptop computer, gaming device, iPhone) that you want to connect to your gateway. -
Page 15: Chapter 2 Netgear Genie Basic Settings
NETGEAR genie Basic Settings Yo ur I nt e rn e t co n n ec tion an d n e t wo r k This chapter explains the features available from the genie BASIC Home screen. This chapter contains the following sections: •... -
Page 16: Cable Connection
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Cable Connection Use the Cable Connection screen to track the initialization procedure of the gateway, and to get details about the downstream and upstream cable channel. The time is displayed after the gateway is initialized. - Page 17 Wireless Cable Voice Gateway CG3700EMR-1CMNDS Note: The preset SSID and password are uniquely generated for every device to protect and maximize your wireless security. Best practice is not change your preset security settings. If you do decide to change your preset security settings, make a note of the new settings and store it in a safe place.
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Page 18: Wireless Setup Screen Fields
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Wireless Setup Screen Fields The Fragmentation Length, CTS/RTS Threshold, and Preamble Mode options in this screen are reserved for wireless testing and advanced configuration only. Do not change these settings unless you have a specific reason to do so. -
Page 19: Network Map
Wireless Cable Voice Gateway CG3700EMR-1CMNDS In the password field that displays when you select a WPA security option, enter the network key (password) that you want to use. It is a text string from 8 to 63 characters. Click the Apply button. -
Page 20: Voice Status
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Voice Status You can review specific details about the voice connection. To view the status of the voice connection: From the BASIC tab, select Voice. The following fields display: • MTA Provision Status. The gateway status. The values can be Operational, No Security Association, Disconnected, or N/A. -
Page 21: Chapter 3 Netgear Genie Advanced Home
NETGEAR genie ADVANCED Home S pe ci f yin g c u s t o m s e t t i ngs This chapter explains the features available from the genie ADVANCED Home screen. This chapter contains the following sections: •... -
Page 22: Internet Setup
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Internet Setup The Internet Setup screen is where you view or change ISP information. To change the Internet settings: Select ADVANCED > Setup > Internet Setup. Enter the settings for the IP address and DNS server. -
Page 23: Wan Setup
Wireless Cable Voice Gateway CG3700EMR-1CMNDS • Use These DNS Servers. If your ISP gave you one or two DNS addresses, select this radio button and type the primary and secondary addresses. • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. -
Page 24: Lan Setup
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Network Address Translation (NAT). The gateway is programmed to recognize some of these applications and to work correctly with them, but some applications do not function well. In some cases, one local computer can run the application correctly if the IP address of that computer is entered as the default DMZ server. - Page 25 Wireless Cable Voice Gateway CG3700EMR-1CMNDS • LAN IP address. 192.168.0.1 • Subnet mask. 255.255.255.0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications. If your network requires you to use a different IP addressing scheme, make those required changes in the LAN Setup screen.
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Page 26: Lan Tcp/Ip Setup
Wireless Cable Voice Gateway CG3700EMR-1CMNDS LAN TCP/IP Setup Specify the following settings: • IP Address. The LAN IP address of the gateway. • IP Subnet Mask. The LAN subnet mask of the gateway. When combined with the IP address, the IP subnet mask allows a device to know the following:... -
Page 27: Address Reservation
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Address Reservation When you specify a reserved IP address for a computer on the LAN, that computer always receives the same IP address each time it accesses the DHCP server of the gateway. Assign reserved IP addresses to computers or servers that require permanent IP settings. - Page 28 Wireless Cable Voice Gateway CG3700EMR-1CMNDS Click the Apply button. The reserved address is added to the table. The reserved address is not assigned until the next time the computer contacts the DHCP server of the gateway. Reboot the computer or access its IP configuration and force a DHCP release and renew.
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Page 29: Chapter 4 Security
Security K e ep i ng u nw a nt e d c ont ent o u t o f y ou r n e t wo r k This chapter explains how to prevent objectionable content from reaching the computers and other devices that are connected to your network. -
Page 30: Keyword Blocking Of Http Traffic
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Keyword Blocking of HTTP Traffic Use keyword blocking to prevent certain types of HTTP traffic from accessing your network. Select ADVANCED > Security > Block Sites. Select one of the keyword blocking options: • Never. Turn off keyword blocking. -
Page 31: Block Services (Port Filtering)
Wireless Cable Voice Gateway CG3700EMR-1CMNDS In the Trusted IP Address field, enter the IP address. Click the Apply button. Your changes are saved. Block Services (Port Filtering) Server computers perform services at the request of client computers. For example, web servers serve web pages, time servers serve time and date information, and game hosts serve data about players’... -
Page 32: Schedule Blocking
Wireless Cable Voice Gateway CG3700EMR-1CMNDS To add a service, click the Add button. The Block Services Setup screen displays: From the Service Type list, select the application or service to block. The list already displays several common services, but you are not limited to these choices. - Page 33 Wireless Cable Voice Gateway CG3700EMR-1CMNDS The following screen displays. Click the Add button. Enter a name for this schedule. Set up the schedule for blocking keywords and services: • Days to Block. Select days on which you want to apply blocking by selecting the appropriate check boxes, or select Every Day to select the check boxes for all days.
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Page 34: Chapter 5 Administration
Administration M a na g in g y o ur n e t wo r k This chapter describes the gateway settings for administering and maintaining your gateway and home network. This chapter includes the following sections: • View Gateway Status •... -
Page 35: View Gateway Status
Wireless Cable Voice Gateway CG3700EMR-1CMNDS View Gateway Status To view gateway status and usage information: Select ADVANCED > Administration > Gateway Status. The following screen displays. Cable Information The following information displays: • Hardware Version. The gateway model. •... -
Page 36: Internet Port
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Internet Port The following information about the WAN Internet port displays: • MAC Address. The MAC address of the WAN Internet port. • IP Address/Mask. The IP address of the WAN Internet port. • Connection. The type of WAN Internet port connection. -
Page 37: Router Mode
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Router Mode To set the router mode: Select ADVANCED > Administration > Router Mode. The following screen displays. Select one of the following radio buttons: • Yes. The CG3700EMR device works as a gateway and provides connected devices with IP addresses. - Page 38 Wireless Cable Voice Gateway CG3700EMR-1CMNDS The following screen displays. The log screen shows the following information: • Description. The name and source IP of the site or group that visited. • Count. The number of times the website or news group visited.
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Page 39: Network Map
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Network Map The network map displays information about devices connected to your network. To view the network map: Select ADVANCED > Administration > Network Map. The following screen displays. The following fields display: •... -
Page 40: Restore Configuration Settings
Wireless Cable Voice Gateway CG3700EMR-1CMNDS To back up the configuration settings of the gateway: Select ADVANCED > Administration > Backup Settings. Click the Back Up button. A copy of the current settings is saved. Restore Configuration Settings To restore configuration settings that you backed up: Select ADVANCED >... -
Page 41: Set Password
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Erase sets the user name to admin, the password to password, and the LAN IP address to 192.168.0.1, and enables the DHCP of the gateway. Set Password This feature allows you to change the default password that is used to log in to the gateway with the user name admin. -
Page 42: Diagnostics
Wireless Cable Voice Gateway CG3700EMR-1CMNDS The Event Logs screen displays. The log screen shows the following information: • Time. The time the event log entry was recorded. • Priority. The severity for this event log entry. • Description. A description of this event log entry. -
Page 43: Traceroute Utility
Wireless Cable Voice Gateway CG3700EMR-1CMNDS The following screen displays. In the Utility list, select Ping. Specify the following parameters for the ping utility. • Target. The IP address of the ping target computer. • Ping Size. The size (in bytes) of the ping packet. -
Page 44: Ds Throughput Utility
Wireless Cable Voice Gateway CG3700EMR-1CMNDS The following screen displays. In the Utility list, select Traceroute. Specify the following parameters for the traceroute utility: • Target. The IP address or host name of the computer you are tracing. • Max Hops. The maximum number of hops to allow when tracing the route. -
Page 45: Us Throughput Utility
Wireless Cable Voice Gateway CG3700EMR-1CMNDS The following screen displays. In the Utility list, select DS throughput. Click the Start Test button. The DS throughput results display. To clear the results from the display: Click the Clear Results button. US Throughput Utility To display the speed test for upstream traffic, run the US throughput utility. -
Page 46: Wireless Channel
Wireless Cable Voice Gateway CG3700EMR-1CMNDS The following screen displays. In the Utility list, select US throughput. Click the Start Test button. The US throughput results display. To clear the results from the display: Click the Clear Results button. Wireless Channel You can use the Wireless Channel screen to view wireless networks, or access points, in your area and to select and join a wireless network. - Page 47 Wireless Cable Voice Gateway CG3700EMR-1CMNDS The following screen displays: From this screen, you can view wireless access points in use in your area. To check your wireless channel: Select Advanced > Administration > Wireless Channel. The following screen displays: Your network is shown in blue.
- Page 48 Wireless Cable Voice Gateway CG3700EMR-1CMNDS The following screen displays. Select a different channel. For information about other options available on this screen, see View or Configure Your Wireless Network on page 16. Click the Apply button. Your change takes effect.
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Page 49: Chapter 6 Advanced Settings
Advanced Settings F i ne -t un ing y o ur n e t w or k This chapter describes the advanced features of your gateway. The information requires a solid understanding of networking concepts. It is for people who want to set up the gateway for unique situations such as when remote access from the Internet by IP or domain name is needed. -
Page 50: Advanced Wireless Settings
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Advanced Wireless Settings You can use this screen to specify WPS settings and to set up a wireless card access list. View or Change WPS Settings To view or change WPS settings: Select ADVANCED > ADVANCED Setup > Wireless Features. -
Page 51: Wireless Card Access List
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Wireless Card Access List By default, any wireless computer or device that is configured with the correct SSID is allowed access to your wireless network. For increased security, allow only specific wireless computers and devices to access the wireless network based on their MAC addresses. -
Page 52: Port Forwarding And Port Triggering
Wireless Cable Voice Gateway CG3700EMR-1CMNDS This screen displays a list of currently active wireless computers and devices and their Ethernet MAC addresses. If the wireless computer or device you want displays in the list, select its radio button to capture its MAC address. Otherwise, type its MAC address. -
Page 53: Port Triggering To Open Incoming Ports
Wireless Cable Voice Gateway CG3700EMR-1CMNDS • Destination port number. 80, which is the standard port number for a web server process. Your gateway creates an entry in its internal session table describing this communication session between your computer and the web server at www.example.com. Before sending the web page request message to www.example.com, your gateway stores the original... - Page 54 Wireless Cable Voice Gateway CG3700EMR-1CMNDS as FTP and IRC servers) send replies to multiple port numbers. Using the port triggering function of your gateway, you can tell the gateway to open more incoming ports when a particular outgoing port originates a session.
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Page 55: Port Forwarding To Permit External Host Communications
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Port Forwarding to Permit External Host Communications In both of the preceding examples, your computer initiates an application session with a server computer on the Internet. However, you need to allow a client computer on the Internet to initiate a connection to a server computer on your network. -
Page 56: Set Up Port Forwarding To Local Servers
Wireless Cable Voice Gateway CG3700EMR-1CMNDS • Port triggering is used by any computer on your network, although only one computer can use it at a time. • Port forwarding is configured for a single computer on your network. • With port triggering, the gateway does not need to know the computer’s IP address in advance. -
Page 57: Add A Custom Service
Wireless Cable Voice Gateway CG3700EMR-1CMNDS The following screen displays: Port Forwarding is selected as the service type. From the Service Name list, select the service or game that you host on your network. If the service does not display in the list, see Add a Custom Service on page 57. -
Page 58: Edit A Port Forwarding Entry
Wireless Cable Voice Gateway CG3700EMR-1CMNDS The following screen displays: In the Service Name field, enter a descriptive name. In the Service Type list, select the protocol. If you are unsure, select TCP/UDP. In the External Starting Port fields, enter the beginning port number of the outside device. -
Page 59: Delete A Port Forwarding Entry
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Select the radio button next to the service name. Make the necessary changes. Click the Apply button. Delete a Port Forwarding Entry To delete a port forwarding entry: Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering. - Page 60 Wireless Cable Voice Gateway CG3700EMR-1CMNDS While port forwarding creates a static mapping of a port number or range to a single local computer, port triggering can dynamically open ports to any computer that needs them and can close the ports when they are no longer needed.
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Page 61: Dynamic Dns
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Click the Add Service button. The following screen displays: In the Service Name field, type a descriptive service name. No spaces are allowed in this field. In the Service User list, select Any (the default) to allow any computer on the Internet to use this service. - Page 62 Wireless Cable Voice Gateway CG3700EMR-1CMNDS lets you register your domain to their IP address and forwards traffic directed at your domain to your frequently changing IP address. If your ISP assigns a private WAN IP address (such as 192.168.x.x or 10.x.x.x), the Dynamic DNS service does not work because private addresses are not routed on the Internet.
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Page 63: Remote Management
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Remote Management The remote management feature lets you access your gateway over the Internet to view or change its settings. Note: Be sure to change the gateway default login password to a secure password. The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols. -
Page 64: Universal Plug And Play
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Specify the port number for accessing the web management interface. Normal web browser access uses the standard HTTP service port 80. For greater security, enter a custom port number for the remote web management interface. Choose a number from 1024 to 65535, but do not use the number of any common service port. - Page 65 Wireless Cable Voice Gateway CG3700EMR-1CMNDS Specify the following settings: • Turn UPnP On. UPnP can be enabled or disabled for automatic device configuration. The default setting for UPnP is enabled. If this check box is not selected, the gateway does not allow any device to control the resources automatically, such as port forwarding (mapping) of the gateway.
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Page 66: Chapter 7 Troubleshooting
Troubleshooting F i nd i ng a nd f ix in g c o mmon i s s ue s This chapter provides information about troubleshooting your gateway. This chapter contains the following sections: • Troubleshoot with LEDs • Cannot Log In to the Gateway •... -
Page 67: Troubleshoot With Leds
Check that you are using the 12 V-DC power adapter from NETGEAR for this product. If the error persists, you have a hardware problem. -
Page 68: Troubleshoot The Isp Connection
Wireless Cable Voice Gateway CG3700EMR-1CMNDS • Make sure that the IP address of your computer is on the same subnet as the gateway. If you are using the recommended addressing scheme, the address of your computer is in the range of 192.168.0.10 to 192.168.0.254. -
Page 69: Test The Lan Path To Your Gateway
Wireless Cable Voice Gateway CG3700EMR-1CMNDS easily troubleshoot a TCP/IP network by using the ping utility in your computer or workstation. Test the LAN Path to Your Gateway You can use ping to verify that the LAN path to your gateway is set up correctly. - Page 70 Wireless Cable Voice Gateway CG3700EMR-1CMNDS ping -n 10 <IP address> where <IP address> is the IP address of a remote device such as the DNS server of your ISP. If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies: •...
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Page 71: Appendix A Supplemental Information
Supplemental Information This appendix includes the following sections. • Factory Default Settings • Technical Specifications... -
Page 72: Factory Default Settings
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Factory Default Settings To return the gateway to its factory settings, press and hold the Reset button for over seven seconds. The gateway resets and returns to the factory configuration settings shown in the following table. -
Page 73: Technical Specifications
Wireless Cable Voice Gateway CG3700EMR-1CMNDS Table 3. Factory default settings (continued) Factory Default Settings (continued) Wireless Transmission speed Auto (continued) Country/region RF channel Auto Operating mode n, g, and b Data rate Best Output power Full Access point Enabled Authentication type... - Page 74 FCC Declaration of Conformity We, NETGEAR, Inc., 350 East Plumeria Drive, San Jose, CA 95134, declare under our sole responsibility that the Product Name & Model complies with Part 15 Subpart B of FCC CFR47 Rules. Operation is subject to the following two conditions: •...
- Page 75 Product Name & Model FCC Radio Frequency Interference Warnings & Instructions This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
- Page 76 Product Name & Model Dynamic Frequency Selection (DFS) for devices operating in the bands 5250- 5350 MHz,5470-5600 MHz and 5650-5725 MHz. Sélection dynamique de fréquences (DFS) pour les dispositifs fonctionnant dans les bandes 5250-5350 MHz, 5470-5600 MHz et 5650-5725 MHz. The maximum antenna gain permitted (for devices in the bands 5250-5350 MHz and 5470-5725 MHz) to comply with the e.i.r.p.
- Page 77 Product Name & Model Interference Reduction Table The following table shows the recommended minimum distance between NETGEAR equipment and household appliances to reduce interference (in feet and meters). Household Appliance Recommended Minimum Distance (in feet and meters) Microwave ovens 30 feet / 9 meters...