NETGEAR RAX10 User Manual
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NETGEAR RAX10 User Manual

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User Manual
4-Stream AX1800 WiFi 6 Router
Model RAX10
August 2021
202-12122-03
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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  • Page 1 User Manual 4-Stream AX1800 WiFi 6 Router Model RAX10 NETGEAR, Inc. August 2021 350 E. Plumeria Drive 202-12122-03 San Jose, CA 95134, USA...
  • Page 2 See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.

  • Page 3: Table Of Contents

    Contents Chapter 1 Hardware Setup Unpack your router................9 Top panel LEDs...................10 Back panel...................12 Router label..................13 Position your router................13 Wall-Mount Your Router..............14 Cable your router................15 Chapter 2 Connect to the network and access the router Connect to the router network............17 Connect to the router using a wired connection.......17 Connect to the router WiFi network..........17 Connect to the WiFi network using WPS........17 Types of logins..................18...
  • Page 4 4-Stream AX1800 WiFi 6 Router Manage the MTU size.................38 MTU concepts.................38 Change the MTU size..............39 Chapter 4 Control Access to the Internet Enable access control to allow or block access to the Internet..42 Block Internet sites and services............43 Use keywords to block Internet sites...........43 Delete keywords from the blocked list........44 Block services from the Internet...........45 Prevent blocking on a trusted computer........46...
  • Page 5 4-Stream AX1800 WiFi 6 Router Delete a static route...............78 Enable or disable implicit beamforming.........78 Enable or disable airtime fairness............79 Set up and manage Dynamic DNS...........80 Set up a new Dynamic DNS account...........80 Specify a DNS account that you already created.......81 Change the Dynamic DNS settings..........82 Chapter 6 Optimize Performance Use Dynamic QoS to optimize Internet traffic management..84...
  • Page 6 4-Stream AX1800 WiFi 6 Router Specify VPN service in the router...........108 Install OpenVPN software...............109 Install OpenVPN Software on Your Windows Computer..109 Install OpenVPN software on your Mac computer....112 Install OpenVPN software on an iOS device......113 Install OpenVPN software on an Android device....113 Use a VPN tunnel on your Windows computer......114 Use VPN to access your Internet service at home......116 Set up VPN client Internet access in the router......116...
  • Page 7 4-Stream AX1800 WiFi 6 Router Test the LAN path to your router..........136 Test the path from a Windows-based computer to a remote device....................137 Chapter 11 Supplemental Information Factory Settings................139 Technical Specifications..............140...

  • Page 8: Chapter 1 Hardware Setup

    • Unpack your router • Top panel LEDs • Back panel • Router label • Position your router • Wall-Mount Your Router • Cable your router For more information about the topics covered in this manual, visit the support website at netgear.com/support.

  • Page 9: Unpack Your Router

    4-Stream AX1800 WiFi 6 Router Unpack your router Your package contains the router, the power adapter, and an Ethernet cable. Figure 1. Package contents Hardware Setup User Manual...

  • Page 10: Top Panel Leds

    4-Stream AX1800 WiFi 6 Router Top panel LEDs The status LEDs are located on the top of the router. Figure 2. Top view Hardware Setup User Manual...
  • Page 11 4-Stream AX1800 WiFi 6 Router Table 1. LED descriptions LED and Button Description Power LED • Solid green. The router is ready. • Solid amber. The router is starting. • Blinking amber. The router is not ready, firmware is upgrading, or the Reset button was pressed.

  • Page 12: Back Panel

    4-Stream AX1800 WiFi 6 Router Back panel The following figure shows the connectors and buttons on the back of the router. Figure 3. Rear panel The rear side panels contains the following components: 1. WPS button. Pressing the WPS button lets WPS-enabled device join your router's WiFi network without typing the WiFi password.

  • Page 13: Router Label

    4-Stream AX1800 WiFi 6 Router Router label The router label shows the login information, WiFi network name (SSID), password, serial number, and MAC address. Figure 4. Router label Position your router The router lets you access your network anywhere within the operating range of your WiFi network.

  • Page 14: Wall-Mount Your Router

    4-Stream AX1800 WiFi 6 Router Aluminum studs Fish tanks Mirrors Brick Concrete The following factors might limit the range of your WiFi: • The thickness and number of walls the WiFi signal passes through can limit the range. • Other WiFi access points in and around your home might affect your router’s signal. WiFi access points are routers, repeaters, WiFi range extenders, and any other devices that emit a WiFi signal for network access.

  • Page 15: Cable Your Router

    4-Stream AX1800 WiFi 6 Router To wall-mount your router: 1. Drill holes in the wall where you want to wall-mount your router. 2. Insert wall anchors in the holes. 3. Insert screws into the wall anchors, leaving 3/16 inch (0.5 cm) of each screw exposed. 4.

  • Page 16: Chapter 2 Connect To The Network And Access The Router

    Connect to the network and access the router You can connect to the router’s WiFi networks or use a wired Ethernet connection. This chapter explains the ways you can connect and how to access the router and log in. The chapter contains the following sections: •...

  • Page 17: Connect To The Router Network

    4-Stream AX1800 WiFi 6 Router Connect to the router network You can connect to the router network using a wired, WiFi, or WPS connection. Note: If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

  • Page 18: Types Of Logins

    WiFi network name (SSID) and password for WiFi access. This information is on the router label. • NETGEAR account login. The free NETGEAR account that you need to register your router and manage your subscriptions. If you do not own a NETGEAR account, you can create one.
  • Page 19 4. Follow the onscreen instructions. The router connects to the Internet. 5. If the browser does not display the NETGEAR installation assistant, do the following: • Make sure that the computer is connected to one of the LAN Ethernet ports or over WiFi to the router.

  • Page 20: Log In To The Router

    With the Nighthawk app, you can easily install and manage your router. The app automatically updates the router to the latest firmware, allows you to personalize your WiFi network, and even helps register your router with NETGEAR. Connect to the network and...

  • Page 21: Change The Language

    4-Stream AX1800 WiFi 6 Router The Nighthawk app is available for iOS and Android mobile devices. Note: Your router is not connected to the Internet until you finish setting it up with the app. If you are connected to your router’s WiFi network before the setup, you do not have Internet access and cannot download the app.

  • Page 22: Chapter 3 Specify Your Internet Settings

    Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow your router to detect the Internet connection automatically when you first access the router web interface. You can also customize and manually specify your Internet settings. This chapter contains the following sections: •...

  • Page 23: Use The Internet Setup Wizard

    4-Stream AX1800 WiFi 6 Router Use the Internet Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. The Setup Wizard is not the same as the pages that display the first time you connect to your router to set it up.
  • Page 24 4-Stream AX1800 WiFi 6 Router 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.

  • Page 25: Specify An Internet Connection That Uses A Login

    4-Stream AX1800 WiFi 6 Router 12. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot access the Internet on page 132. Specify an Internet connection that uses a login To view or change the basic Internet setup: 1.

  • Page 26: Specify Ipv6 Internet Connections

    15. Click the Apply button. Your settings are saved. 16. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot access the Internet on page 132. Specify IPv6 Internet connections You can set up an IPv6 Internet connection if the router does not detect it automatically.

  • Page 27: Requirements For Entering Ipv6 Addresses

    4-Stream AX1800 WiFi 6 Router 4. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select the IPv6 connection type: • If you are not sure, select Auto Detect so that the router detects the IPv6 type that is in use.

  • Page 28: Set Up An Ipv6 6To4 Tunnel Internet Connection

    4-Stream AX1800 WiFi 6 Router The router automatically detects the information in the following fields: • Connection Type. This field indicates the connection type that is detected. • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface.
  • Page 29 4-Stream AX1800 WiFi 6 Router To set up an IPv6 Internet connection by using a 6to4 tunnel: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3.

  • Page 30: Set Up An Ipv6 Pass-Through Internet Connection

    4-Stream AX1800 WiFi 6 Router • Secured. In secured mode, which is the default mode, the router inspects both TCP and UDP packets. • Open. In open mode, the router inspects UDP packets only. 10. Click the Apply button. Your settings are saved. Set up an IPv6 pass-through Internet connection In pass-through mode, the router works as a Layer 2 Ethernet switch with two ports (LAN and WAN Ethernet ports) for IPv6 packets.
  • Page 31 4-Stream AX1800 WiFi 6 Router 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.

  • Page 32: Set Up An Ipv6 Dhcp Internet Connection

    4-Stream AX1800 WiFi 6 Router • Open. In open mode, the router inspects UDP packets only. 10. Click the Apply button. Your settings are saved. Set up an IPv6 DHCP Internet connection To set up an IPv6 Internet connection with a DHCP server: 1.

  • Page 33: Set Up An Ipv6 Pppoe Internet Connection

    4-Stream AX1800 WiFi 6 Router xxx.yyy.zzz as the domain name. If your ISP provided a domain name, type it in this field. For example, Earthlink Cable might require a host name of home, and Comcast sometimes supplies a domain name. 8.
  • Page 34 4-Stream AX1800 WiFi 6 Router 5. From the Internet Connection Type menu, select PPPoE. The page adjusts. The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface.

  • Page 35: Use Auto Config For An Ipv6 Internet Connection

    4-Stream AX1800 WiFi 6 Router 11. Select an IPv6 Filtering radio button: • Secured. In secured mode, which is the default mode, the router inspects both TCP and UDP packets. • Open. In open mode, the router inspects UDP packets only. 12.

  • Page 36: Set Up An Ipv6 6Rd Internet Connection

    4-Stream AX1800 WiFi 6 Router 7. (Optional) In the DHCP Domain Name (If Required) field, enter a domain name. You can type the domain name of your IPv6 ISP. Do not enter the domain name for the IPv4 ISP here. For example, if your ISP’s mail server is mail.xxx.yyy.zzz, type xxx.yyy.zzz as the domain name.
  • Page 37 4-Stream AX1800 WiFi 6 Router With a 6rd tunnel configuration, the router follows the RFC5969 standard, supporting two ways to establish a 6rd tunnel IPv6 WAN connection: • Auto Detect mode. In IPv6 Auto Detect mode, when the router receives option 212 from the DHCPv4 option, autodetect selects the IPv6 as 6rd tunnel setting.

  • Page 38: Manage The Mtu Size

    “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations occurs: •...

  • Page 39: Change The Mtu Size

    Application 1500 The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR routers, adapters, and switches. 1492 Used in PPPoE environments. 1472 Maximum size to use for pinging. (Larger packets are fragmented.) 1468 Used in some DHCP environments.
  • Page 40 4-Stream AX1800 WiFi 6 Router The BASIC Home page displays. 4. Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays. 5. In the MTU Size field, enter a value from 64 to 1500. 6. Click the Apply button. Your settings are saved.

  • Page 41: Chapter 4 Control Access To The Internet

    Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter contains the following sections: • Enable access control to allow or block access to the Internet •...

  • Page 42: Enable Access Control To Allow Or Block Access To The Internet

    4-Stream AX1800 WiFi 6 Router Enable access control to allow or block access to the Internet You can use access control to block or allow access to the Internet through your router. To set up access control: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 43: Block Internet Sites And Services

    4-Stream AX1800 WiFi 6 Router The list displays. 8. To allow the WiFi-enabled computer or mobile device you’re currently using to continue to access the Internet, select the check box next to your computer or device, and click the Allow button. 9.

  • Page 44: Delete Keywords From The Blocked List

    4-Stream AX1800 WiFi 6 Router • Always. Turn on keyword blocking all the time, independent of the Schedule page. 6. In the Type keyword or domain name here field, enter a keyword or domain that you want to block. For example: •...

  • Page 45: Block Services From The Internet

    4-Stream AX1800 WiFi 6 Router 6. Click the Apply button. Your settings are saved. Block services from the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. Note: Service blocking only works for website URLs that begin with http:// only.

  • Page 46: Prevent Blocking On A Trusted Computer

    4-Stream AX1800 WiFi 6 Router 8. To add a service or application that is not in the menu, select User Defined, and do the following: a. If you know that the application uses either TCP or UDP, select the appropriate protocol.

  • Page 47: Manage Network Access Control Lists

    4-Stream AX1800 WiFi 6 Router 6. In the Trusted IP Address field, enter the IP address of the trusted computer. 7. Click the Apply button. Your settings are saved. Manage network access control lists You can manage network access control lists (ACLs) that block or allow access to the Internet through your router.

  • Page 48: Schedule When To Block Internet Sites And Services

    4-Stream AX1800 WiFi 6 Router Schedule when to block Internet sites and services When you schedule blocking, the same schedule is used to block sites and to block services. To schedule blocking: 1. Launch a web browser from a computer or mobile device that is connected to the router network.
  • Page 49 4-Stream AX1800 WiFi 6 Router To set up email notifications: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin.
  • Page 50 4-Stream AX1800 WiFi 6 Router c. From the Time menu, select the time, and select the am or pm radio button. 12. Click the Apply button. Your settings are saved. Logs are sent automatically according to the schedule that you set. If the log fills before the specified time, it is sent.

  • Page 51: Chapter 5 Manage Network Settings

    Manage Network Settings You can customize the router’s network settings. We recommend that you install the router and connect it to the Internet before you change its network settings. This chapter contains the following sections: • View or change the WAN settings •...

  • Page 52: View Or Change The Wan Settings

    4-Stream AX1800 WiFi 6 Router View or change the WAN settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port.

  • Page 53: Set Up A Default Dmz Server

    4-Stream AX1800 WiFi 6 Router • Disable SIP ALG. Some voice and video communication applications do not work well with the SIP ALG. Disabling the SIP ALG might help your voice and video applications to create and accept a call through the router. 5.

  • Page 54: Change The Router's Device Name

    4-Stream AX1800 WiFi 6 Router 5. Select the Default DMZ Server check box. 6. Type the IP address. 7. Click the Apply button. Your settings are saved. Change the Router’s Device Name The router’s default device name is based on its model number. This device name displays in the file manager when you browse your network.
  • Page 55 4-Stream AX1800 WiFi 6 Router These addresses are part of the designated private address range for use in private networks and are suitable for most applications. If your network requires a different IP addressing scheme, you can change these settings. You might want to change these settings if you need a specific IP subnet that one or more devices on the network use, or if you use competing subnets with the same IP scheme.

  • Page 56: Specify The Ip Addresses That The Router Assigns

    4-Stream AX1800 WiFi 6 Router • RIP-2. This format carries more information. Both RIP-2B and RIP-2M send the routing data in RIP-2 format. RIP-2B uses subnet broadcasting. RIP-2M uses multicasting. 8. Click the Apply button. Your settings are saved. If you changed the LAN IP address of the router, you are disconnected when this change takes effect.

  • Page 57: Disable The Dhcp Server Feature In The Router

    4-Stream AX1800 WiFi 6 Router 6. Specify the range of IP addresses that the router assigns: a. In the Starting IP Address field, type the lowest number in the range. This IP address must be in the same subnet as the router. b.

  • Page 58: Manage Reserved Lan Ip Addresses

    4-Stream AX1800 WiFi 6 Router The LAN Setup page displays. 5. Clear the Use Router as DHCP Server check box. 6. Click the Apply button. Your settings are saved. 7. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer IP addresses manually so that the computers can access the router.

  • Page 59: Edit A Reserved Ip Address

    4-Stream AX1800 WiFi 6 Router 8. Click the Apply button. The reserved address is entered into the table. The reserved address is not assigned until the next time the computer contacts the router’s DHCP server. Reboot the computer, or access its IP configuration and force a DHCP release and renew.

  • Page 60: Use The Wps Wizard For Wifi Connections

    4-Stream AX1800 WiFi 6 Router The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays.

  • Page 61: Specify Basic Wifi Settings

    4-Stream AX1800 WiFi 6 Router 7. Within two minutes, on your WPS-enabled device, press its WPS button or follow its instructions for how to connect using WPS. A success page displays if your WPS-enabled device successfully connects to the WiFi network. Specify basic WiFi settings The router comes with preset security.

  • Page 62: Change The Wifi Mode

    4-Stream AX1800 WiFi 6 Router When this check box is selected, the router broadcasts its network name (SSID) so that it displays when you scan for local WiFi networks on your computer or mobile device. 7. To change the network name (SSID), type a new name in the Name (SSID) field. The name can be up to 32 characters long and it is case-sensitive.

  • Page 63: Change The Wifi Mode If Ax Wifi Is Disabled

    4-Stream AX1800 WiFi 6 Router Change the WiFi mode if AX WiFi is disabled To change the WiFi mode settings if AX WiFi is disabled: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 64: Change The Wifi Mode If Ax Wifi Is Enabled

    4-Stream AX1800 WiFi 6 Router allows 802.11ac devices to function at up to 1083 Mbps. This mode is the default mode. 7. Click the Apply button. Your settings are saved. Change the WiFi mode if AX WiFi is enabled To change the WiFi mode settings if AX WiFi is enabled: 1.

  • Page 65: Change The Transmission Power Control

    4-Stream AX1800 WiFi 6 Router • Up to 573 Mbps. This mode allows for reduced interference with neighboring WiFi networks. This mode allows 802.11ax, 802.11ac, 802.11n, and 802.11a devices to join the selected WiFi network in the 5 GHz band of the network but limits 802.11ac devices to functioning at up to 573 Mbps.

  • Page 66: Change The Wifi Password Or The Wifi Security

    4-Stream AX1800 WiFi 6 Router Change the WiFi password or the WiFi security The WiFi password is different from the admin password that you use to log in to the router. Your router comes with preset WPA2 or WPA security. We recommend that you use the preset security, but you can change the settings.

  • Page 67: Set Up A Guest Wifi Network

    The router provides two default guest networks with the following names (SSIDs): • 2.4 GHz guest WiFi network SSID. NETGEAR_Guest • 5 GHz guest WiFi network SSID. NETGEAR-5G_Guest By default, these networks are configured as open networks without security but are disabled.
  • Page 68 • Guest Wireless Network Name (SSID). The SSID is the 2.4 GHz or 5 GHz guest WiFi network name. The default 2.4 GHz SSID is NETGEAR_Guest. The default 5 GHz SSID NETGEAR-5G_Guest. To change the SSID, enter a 32-character (maximum), case-sensitive name in this field.

  • Page 69: Enable Or Disable The Wifi Radios

    4-Stream AX1800 WiFi 6 Router Password (Network Key) field, enter a phrase of 8 to 63 characters. To join the 2.4 GHz or 5 GHz guest WiFi network, a user must enter this password. 7. Click the Apply button. Your settings are saved. 8.

  • Page 70: Set Up A Wifi Schedule

    4-Stream AX1800 WiFi 6 Router • Turn on the WiFi radio. Select the Enable Wireless Router Radio check box. 6. Click the Apply button. Your settings are saved. Set up a WiFi schedule You can turn off the WiFi signal from your router at times when you do not need a WiFi connection.

  • Page 71: Set Up The Router As A Wifi Access Point

    4-Stream AX1800 WiFi 6 Router Set up the router as a WiFi access point You can set up the router to run as an access point (AP) on the same local network as another router. To set up the router as an AP: 1.

  • Page 72: Set Up A Bridge For A Port Group Or Vlan Tag Group

    4-Stream AX1800 WiFi 6 Router Set up a bridge for a port group or VLAN tag group Some devices, such as an IPTV, cannot function behind the router’s network address translation (NAT) service or firewall. Based on what your Internet service provider (ISP) requires, for the device to connect to the ISP’s network directly, you can enable the bridge between the device and the router’s Internet port or add new VLAN tag groups to the bridge.

  • Page 73: Set Up A Bridge For A Vlan Tag Group

    4-Stream AX1800 WiFi 6 Router 7. Select a Wired Ports check box or a Wireless check box: • Wired Ports. If your device is connected to an Ethernet port on the router, select the Wired Ports check box that corresponds to the Ethernet port on the router to which the device is connected.

  • Page 74: Set Up An Iptv Port

    4-Stream AX1800 WiFi 6 Router 5. Select the Enable VLAN/Bridge Setup check box. The page expands. 6. Select the By VLAN tag group radio button. The page expands. 7. Click the Add button. The Add VLAN Rule page displays. 8. Specify the following settings for the VLAN tag group: •...

  • Page 75: Manage Custom Static Routes

    4-Stream AX1800 WiFi 6 Router To configure an IPTV port: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router user name and password. The user name is admin.

  • Page 76: Set Up A Static Route

    4-Stream AX1800 WiFi 6 Router As an example of when a static route is needed, consider the following case: • Your main Internet access is through a cable modem to an ISP. • Your home network includes an ISDN router for connecting to the company where you are employed.

  • Page 77: Edit A Static Route

    4-Stream AX1800 WiFi 6 Router 6. In the Route Name field, type a name for this static route (for identification purposes only). 7. To limit access to the LAN only, select the Private check box. If the Private check box is selected, the static route is not reported in RIP. 8.

  • Page 78: Delete A Static Route

    4-Stream AX1800 WiFi 6 Router 5. In the table, select the radio button for the route. 6. Click the Edit button. The Static Routes page adjusts. 7. Edit the route information. 8. Click the Apply button. Your settings are saved. Delete a static route To delete a static route: 1.

  • Page 79: Enable Or Disable Airtime Fairness

    4-Stream AX1800 WiFi 6 Router 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.

  • Page 80: Set Up And Manage Dynamic Dns

    DNS service does not work because private addresses are not routed on the Internet. Set up a new Dynamic DNS account To set up Dynamic DNS and register for a free NETGEAR account: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 81: Specify A Dns Account That You Already Created

    12. Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. Specify a DNS account that you already created If you already created a Dynamic DNS account with NETGEAR, No-IP, or DynDNS, you can set up the router to use your account.

  • Page 82: Change The Dynamic Dns Settings

    • No-IP account or DynDNS account. In the User Name field, type the user name for your account. • NETGEAR account. In the Email field, type the email address for your account. 10. In the Password (6-32 characters) field, type the password for your DDNS account.

  • Page 83: Chapter 6 Optimize Performance

    Optimize Performance You can set up the router to optimize performance for applications such as Internet gaming, high-definition video streaming, and VoIP communication. By default, the router uses Wi-Fi Multimedia Quality of Service (WMM QoS). This chapter contains the following sections: •...

  • Page 84: Use Dynamic Qos To Optimize Internet Traffic Management

    4-Stream AX1800 WiFi 6 Router Use Dynamic QoS to optimize Internet traffic management Dynamic Quality of Service (QoS) helps improve your router’s Internet traffic management capabilities through better application and device identification, bandwidth allocation, and traffic prioritization techniques. Dynamic QoS resolves traffic congestion when the Internet bandwidth is limited and different demands compete for bandwidth.

  • Page 85: Enable Or Disable The Automatic Qos Database Update

    4-Stream AX1800 WiFi 6 Router • I want to define my Internet Bandwidth. If you know what your download and upload speed are, select this radio button and enter your download and upload speeds in the fields. 7. Click the Apply button. Your settings are saved.

  • Page 86: Improve Network Connections With Universal Plug And Play

    4-Stream AX1800 WiFi 6 Router To manually update the Dynamic QoS database: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin.

  • Page 87: Wi-Fi Multimedia Quality Of Service

    4-Stream AX1800 WiFi 6 Router The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > UPnP. The UPnP page displays.

  • Page 88: Enable Or Disable Ax Wifi

    4-Stream AX1800 WiFi 6 Router benefits of WMM QoS, WMM must be enabled for both it and the client running that application. Legacy applications that do not support WMM and applications that do not require QoS are assigned to the best effort category, which receives a lower priority than voice and video.
  • Page 89 4-Stream AX1800 WiFi 6 Router To enable or disable AX WiFi: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin.

  • Page 90: Chapter 7 Manage Your Router

    Manage Your Router This chapter describes the router settings for administering and maintaining your router and home network. The chapter contains the following sections: • Update the router firmware • Change the admin password • Enable admin password recovery • Recover the admin password •...

  • Page 91: Update The Router Firmware

    4-Stream AX1800 WiFi 6 Router Update the router firmware You can log in to the router and check if new firmware is available, or you can manually load a specific firmware version to your router. Check for new firmware and update the router The router firmware (routing software) is stored in flash memory.

  • Page 92: Manually Upload Firmware To The Router

    To manually upload a firmware file to your router: 1. Download the firmware for your router from the NETGEAR Download Center, save it to your desktop, and unzip the file if needed. Note: The correct firmware file uses an .img or .chk extension.

  • Page 93: Change The Admin Password

    4-Stream AX1800 WiFi 6 Router Change the admin password The admin password is the one you specified the first time you logged in. You can change this password. Note: The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols.

  • Page 94: Recover The Admin Password

    4-Stream AX1800 WiFi 6 Router A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.

  • Page 95: View Information About The Router And The Internet And Wifi Settings

    4-Stream AX1800 WiFi 6 Router A login window opens. 9. With your recovered password, log in to the router. View information about the router and the Internet and WiFi settings You can view router information, the Internet port status, and WiFi settings. To view information about the router and the Internet, modem, and WiFi settings: 1.

  • Page 96: Display The Statistics Of The Internet Port

    4-Stream AX1800 WiFi 6 Router Display the statistics of the Internet port To display the statistics of the Internet port: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 97: Check The Internet Connection Status

    4-Stream AX1800 WiFi 6 Router 6. To change the polling frequency, enter a time in seconds in the Poll Interval field and click the Set Interval button. To stop the polling entirely, click the Stop button. Check the Internet connection status To check the Internet connection status: 1.

  • Page 98: View And Manage Logs Of Router Activity

    4-Stream AX1800 WiFi 6 Router 6. To release (stop) the Internet connection, click the Release button. 7. To renew (restart) the Internet connection, click the Renew button. 8. To exit the screen, click the Close Window button. View and manage logs of router activity The logs are a detailed record of the websites you accessed or attempted to access and many other router actions.

  • Page 99: View Devices Currently On The Network

    4-Stream AX1800 WiFi 6 Router You must set up email notifications in order to receive the logs. The router to emails the logs to the address that you specified when you set up email notifications. For more information, see Set up security event email notifications on page 48. 9.
  • Page 100 4-Stream AX1800 WiFi 6 Router To monitor Internet traffic: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin.

  • Page 101: Manage The Router Configuration File

    4-Stream AX1800 WiFi 6 Router 10. Click the Apply button. The Internet Traffic Statistics section helps you to monitor the data traffic. 11. To update the Traffic Statistics section, click the Refresh button. 12. To display more information about the data traffic on your router and to change the poll interval, click the Traffic Status button.

  • Page 102: Restore The Settings

    4-Stream AX1800 WiFi 6 Router To erase the settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin.

  • Page 103: Connect To Your Router With Anywhere Access

    91. To download the latest Nighthawk app for your mobile device, visit https://www.netgear.com/home/apps-services/nighthawk-app/. Turn off the router LEDs The LEDs on the router indicate activities and behavior. You can turn off all LEDs except the Power LED.

  • Page 104: Set Your Time Zone

    4-Stream AX1800 WiFi 6 Router 6. Click the Apply button. Your settings are saved. Set your time zone To set your time zone: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2.

  • Page 105: Use The Reset Button

    4-Stream AX1800 WiFi 6 Router Tip: If the router is in access point mode or bridge mode and you do not know the IP address that is assigned to it, first try to use an IP scanner application to detect the IP address.
  • Page 106 4-Stream AX1800 WiFi 6 Router 5. Click the Erase button. The configuration is reset to factory default settings. When the reset is complete, the router restarts. This process takes about two minutes. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, do not close the browser, click a link, or load a new page.

  • Page 107: Chapter 8 Use Vpn To Access Your Network

    Use VPN to Access Your Network You can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access. The chapter contains the following sections: • Set up a VPN connection •...

  • Page 108: Set Up A Vpn Connection

    To use a DDNS service, register for an account with a host name (sometimes called a domain name). You use the host name to access your network. The router supports these accounts: NETGEAR, No-IP, and Dyn. If your Internet service provider (ISP) assigned a static WAN IP address (such as 50.196.x.x or 10.x.x.x) that never changes to your Internet account, the VPN can use that IP address...

  • Page 109: Install Openvpn Software

    4-Stream AX1800 WiFi 6 Router 6. To change the service type, scroll down and select the TCP radio button. 7. To change the port, scroll down to the Service Port field, and type the port number that you want to use. 8.
  • Page 110 4-Stream AX1800 WiFi 6 Router 9. In the Windows Installer section of the page, double-click the openVPN-install-xxx.exe link. 10. Download and install the Open VPN software on your computer, click the openVPN-install-xxx.exe file. 11. Click the Next button. 12. Read the License Agreement and click the I Agree button. 13.
  • Page 111 For a client device with Windows 64-bit system, the VPN client is installed at C:\Program files\OpenVPN\config\ by default. 18. For a client device with Windows, modify the VPN interface name to NETGEAR-VPN: a. On your computer, go to the Networks page. If you are using Windows 10, select Control Panel >...

  • Page 112: Install Openvpn Software On Your Mac Computer

    4-Stream AX1800 WiFi 6 Router c. Select the local area connection and change its name (not its device name) to NETGEAR-VPN. If you do not change the VPN interface name, the VPN tunnel connection will fail. For more information about using OpenVPN on your Windows computer, visit https://openvpn.net/index.php/open-source/documentation/howto.html#quick.

  • Page 113: Install Openvpn Software On An Ios Device

    4-Stream AX1800 WiFi 6 Router Install OpenVPN software on an iOS device You must install this software on each iOS device that you plan to use for VPN connections to your router. To install VPN client software on an iOS device: 1.

  • Page 114: Use A Vpn Tunnel On Your Windows Computer

    4-Stream AX1800 WiFi 6 Router To install VPN client software on an Android device: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router user name and password. The user name is admin.
  • Page 115 4-Stream AX1800 WiFi 6 Router established, you cannot access your home router or your home network with the OpenVPN software. The default LAN IP address scheme for the router is 192.x.x.x. The most common IP schemes are 192.x.x.x, 172.x.x.x, and 10.x.x.x. If you experience a conflict, change the IP scheme either for your home network or for the network with the client VPN computer.

  • Page 116: Use Vpn To Access Your Internet Service At Home

    4-Stream AX1800 WiFi 6 Router Use VPN to access your Internet service at home When you’re away from home and you access the Internet, you usually use a local Internet service provider. For example, at a coffee shop you might be given a code that lets you use the coffee shop’s Internet service account to surf the web.

  • Page 117: Block Vpn Client Internet Access In The Router

    4-Stream AX1800 WiFi 6 Router 8. Click the For Windows or For Non Windows button and download the configuration files for your VPN clients. 9. Unzip the configuration files and copy them to the folder where the VPN client is installed on your device.

  • Page 118: Use A Vpn Tunnel To Access Your Internet Service At Home

    4-Stream AX1800 WiFi 6 Router For a client device with Windows 64-bit system, the VPN client is installed at C:\Program files\OpenVPN\config\ by default. Use a VPN tunnel to access your Internet service at home To access your Internet service: 1. Set up the router to allow VPN access to your Internet service. See Set up VPN client Internet access in the router on page 116.

  • Page 119: Chapter 9 Manage Port Forwarding And Port Triggering

    Manage port forwarding and port triggering You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter contains the following sections: • Manage port forwarding to a local server •...

  • Page 120: Manage Port Forwarding To A Local Server

    4-Stream AX1800 WiFi 6 Router Manage port forwarding to a local server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet.

  • Page 121: Add A Custom Port Forwarding Service

    4-Stream AX1800 WiFi 6 Router 11. Click the Add button. The service displays in the menu. Add a custom port forwarding service The router lists default services and applications that you can use in port forwarding rules. If the service or application is not predefined, you can add a port forwarding rule with a custom service or application.

  • Page 122: Edit A Port Forwarding Service

    4-Stream AX1800 WiFi 6 Router You can enter a port range and fixed ports in one rule, for example, external (30–50, 78, 100–102), internal (40–60, 99, 200–202). With this rule, external ports 30–50 are forwarded to internal ports 40–60. 12. In the Internal IP address field, type the IP address or select the radio button for an attached device listed in the table.

  • Page 123: Delete A Port Forwarding Entry

    4-Stream AX1800 WiFi 6 Router Delete a port forwarding entry To delete a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3.

  • Page 124: How The Router Implements The Port Forwarding Rule

    4-Stream AX1800 WiFi 6 Router How the router implements the port forwarding rule The following sequence shows the effects of a port forwarding rule: 1. When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: •...

  • Page 125: Add A Port Triggering Service

    4-Stream AX1800 WiFi 6 Router Add a port triggering service To add a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3.

  • Page 126: Enable Port Triggering

    4-Stream AX1800 WiFi 6 Router Enable port triggering To enable port triggering: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin.
  • Page 127 4-Stream AX1800 WiFi 6 Router also allow incoming traffic on port 113 to reach the originating computer.” The following sequence shows the effects of this port triggering rule: 1. You open an IRC client program to start a chat session on your computer. 2.

  • Page 128: Chapter 10 Troubleshooting

    Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. The chapter contains the following sections: •...

  • Page 129: Quick Tips

    4-Stream AX1800 WiFi 6 Router Quick tips This section describes tips for troubleshooting some common problems. Sequence to restart your network If you must restart your network, follow this sequence: 1. Turn off and unplug the modem. 2. Turn off the router. 3.

  • Page 130: Troubleshoot With The Leds

    • Make sure that the power adapter is securely connected to your router and securely connected to a working power outlet. • Make sure that you are using the power adapter that NETGEAR supplied for this product. Power LED stays amber or the other LEDs don't turn on When the router is turned on, the Power LED lights green for five seconds, then turns amber during the boot up, and then turns green when the boot up is done.

  • Page 131: Internet Or Ethernet Lan Port Leds Are Off

    If the error persists, it is likely that a hardware problem exists. For recovery instructions, or help with a hardware problem, contact Technical Support at netgear.com/support. Internet or Ethernet LAN port LEDs are off If the Internet LED or Ethernet LAN port LEDs do not light when an Ethernet connection is made, check the following: •...

  • Page 132: You Cannot Access The Internet

    IP address, you don’t need to reset the router to factory default settings. • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information.
  • Page 133 To check the WAN IP address: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Select an external site such as https://www.netgear.com/. 3. Enter http://www.routerlogin.net. A login window opens. 4. Enter the router admin user name and password.

  • Page 134: Troubleshoot Internet Browsing

    4-Stream AX1800 WiFi 6 Router Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.

  • Page 135: Changes Are Not Saved

    4-Stream AX1800 WiFi 6 Router Changes are not saved If the router does not save the changes that you make in the router web interface, do the following: • When entering configuration settings, always click the Apply button before moving to another page or tab, or your changes are lost.

  • Page 136: Troubleshoot Your Network Using The Ping Utility

    4-Stream AX1800 WiFi 6 Router Troubleshoot your network using the ping utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation.

  • Page 137: Test The Path From A Windows-Based Computer To A Remote Device

    4-Stream AX1800 WiFi 6 Router Test the path from a Windows-based computer to a remote device To test the path from a Windows-based computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run. 2.

  • Page 138: Chapter 11 Supplemental Information

    Supplemental Information This chapter includes technical information about your router. The chapter covers the following topics: • Factory Settings on page 139 • Technical Specifications on page 140...

  • Page 139: Factory Settings

    4-Stream AX1800 WiFi 6 Router Factory Settings You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router for at least seven seconds.

  • Page 140: Technical Specifications

    4-Stream AX1800 WiFi 6 Router Table 3. Factory default settings (Continued) Feature Default setting Wireless SSID name See router label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto Country/region United States in the US; otherwise, varies by region RF channel Auto for 2.4 GHz, CH 44 for WW SKU, and CH 153 for North America SKU Operating mode...
  • Page 141 Maximum wireless signal rate derived from IEEE 802.11 specifications. Actual data throughput and wireless coverage will vary and may be lowered by network and environmental conditions, including network traffic volume and building construction. NETGEAR makes no representations or warranties about this product’s compatibility with AX standards. Supplemental Information...

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