Page 1 Dell™ Dimension™ 2350 Series service tag CD or DVD headphone connector CD or DVD volume control dial floppy drive light* power light power button USB 2.0 connectors (2) *On computers with an optional floppy drive. power connector voltage selection switch...
Page 2: Abbreviations And Acronyms
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, DellNet, Inspiron, Dell Precision, Dimension, OptiPlex, and Latitude are trademarks of Dell Computer Corporation; Intel, Celeron, and Pentium are registered trademarks of Intel Corporation;...
Page 3: Table Of Contents
Contents CAUTION: Safety Instructions General ......When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing Habits Battery Disposal...
Page 4 Copying CDs ......Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful Tips .
Page 5 Dell Diagnostics ......When to Use the Dell Diagnostics Starting the Dell Diagnostics Drivers .
Page 6 Reinstalling Microsoft Before You Reinstall Reinstalling Windows XP 4 Adding Parts Front and Back View of the Computer Front View ......Back View .
Page 7 Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell ......
Page 8 Contents...
Page 9: Caution: Safety Instructions
CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician.
Page 10 CAUTION: Safety Instructions • To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.
Page 11: When Using Your Computer
When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed. • Your computer is equipped with one of the following: –...
Page 12: When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or otherwise provided to you. Always follow installation and service instructions closely.
Page 13: Protecting Against Electrostatic Discharge
When Using Your Computer • Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
Page 14: Battery Disposal
(continued) When Using Your Computer Battery Disposal Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see "Replacing the Battery" on page 98. Do not dispose of the battery along with household waste.
Page 15: Finding Information For Your Computer
• My device documentation • How to set up a printer • How to troubleshoot and solve problems • How to add parts • How to contact Dell • Warranty information • Express Service Code and Service Tag Number ®...
Page 16 The Dell Support website provides several online tools, including: • Knowledge Base — hints, tips, and online courses • Customer Forum — online discussion with other Dell customers • Upgrades — upgrade information for components, such as memory, the hard drive, and the operating system •...
Page 17 What Are You Looking For? • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard • How to use Windows XP • Documentation for my computer and devices Find it Here Te l l M e H o w h e l p f i l e Click the Start button, and then click Help and Support.
Page 18 F i n d i n g I n f o r ma t i o n f o r Yo u r C o m p u te r...
Page 19: Setting Up And Using Your Computer
S E C T I O N 1 S e t t i n g U p a n d U s i n g Yo u r C o m p u t e r Setting Up a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to the Internet...
Page 20: Setting Up A Printer
Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers • Connect the printer to the computer •...
Page 21: Connecting A Usb Printer
screws (2) parallel printer cable Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary. See the documentation that came with your printer. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on.
Page 22: Transferring Information To A New Computer
Transferring Information to a New Computer Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.
Page 23: Setting Up A Home And Office Network
To transfer information to a new computer: NOTE: The CD that you need to place in your CD or DVD drive is titled Click the Start button, point to All Programs→ Accessories→ System Tools, and then click Files and Settings Transfer Wizard. On the welcome screen, click Next.
Page 24: Network Setup Wizard
network adapter connector on computer Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard.
Page 25: Connecting To The Internet
Double-click the MSN Explorer or AOL icon on the Windows Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: Save any work in progress and close all open programs.
Page 26: Copying Cds
In the next window, click the appropriate option: If you do not have an ISP and want to select one, click Choose from a list of • Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.
Page 27: Using Easy Cd Creator Basic
Creator Basic documentation is located in the Microsoft Center (see "Finding Help Information" on page 34). The documentation is also provided on the Dell Dimension ResourceCD, which is included with your computer. Each Easy CD Creator Basic project program also has thorough online help files.
Page 28: Using Blank Cd-R Discs Or Blank Cd-Rw Discs
Using Blank CD-R Discs or Blank CD-RW Discs Your CD-RW drive writes to two different types of recording media—CD-R and CD-RW discs. Use blank CD-R (CD-Recordable) disks to record music or permanently store data files. After creating a CD-R disc, you cannot write to that disc again without changing your method of recording (see the Roxio documentation for more information).
Page 29: How To Copy A Cd
How to Copy a CD NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, first check for available software patches at the Dell Support website at support.dell.com and if necessary, the Roxio support website at support.roxio.com.
Page 30: Turning Off The Computer
Turning Off the Computer NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. NOTE: If you are having difficulty turning off your computer, see "General Problems" on page 40.
Page 31: Solving Problems
S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems Keyboard Problems Mouse Problems Network Problems...
Page 32: Finding Solutions
So l vi n g Pro b l em s See page 45. Press a key or move the Tell Me How mouse. See the help file for information on standby mode. Get technical assistance from Dell. See page 100. See page 39.
Page 33 See page 50. See page 48. See page 46. See page 37. See page 44. See page 43. See page 35. See page 45. See page 47. See page 39. See page 40. See page 37. See page 37. See page 40. So l vi n g Pro b l em s...
Page 34: Finding Help Information
(see page 98). If the battery still does not work properly, contact Dell (see page 100). So l vi n g Pro b l em s Tell Me How —...
Page 35: Drive Problems
Drive Problems Floppy drive problems ® N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Page 36: Cd Drive Problems
CD drive problems NOTE: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. D J U S T T H E corner of your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up. •...
Page 37: Dvd Drive Problems
DVD drive problems NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. E S T T H E D R I V E W I T H A N O T H E R that the original DVD is defective.
Page 38 H E C K T H E T E L E P H O N E J A C K connect it to a telephone. Listen for a dial tone. O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.
Page 39: Error Messages
N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.
Page 40: General Problems
L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Contact Dell (see page 100). H E D E V I C E I S N O T R E A D Y —...
Page 41: A Program Crashes Repeatedly
A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. H E C K T H E S O F T W A R E D O C U M E N T A T I O N websites with information that may help you solve the problem.
Page 42: Other Technical Problems
Website" for more information about the website (see page 16). See "Dell Technical Support Policy (U.S. Only)" on page 99 for a description of the hardware and software support provided by Dell. — If you cannot solve your problem using the Dell Support website or e-mail service,...
Page 43: Keyboard Problems
• Unintelligible characters print from the printer. • The mouse pointer does not move or "stutters" when it moves. • Messages appear stating that the computer is not operating at maximum performance. • Errors occur and programs crash for no apparent reason. •...
Page 44: Mouse Problems
E S T T H E K E Y B O A R D the keyboard. If the new keyboard works, the original keyboard is faulty. H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S Mouse Problems E S T A R T T H E C O M P U T E R Simultaneously press <Ctrl><Esc>...
Page 45: Network Problems
H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S Network Problems H E C K T H E N E T W O R K C A B L E C O N N E C T O R as shown on page 23.
Page 46: Printer Problems
• Multiple power strips connected to the same electrical outlet Printer Problems NOTE: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number.
Page 47: Scanner Problems
E I N S T A L L T H E P R I N T E R D R I V E R Scanner Problems NOTE: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number.
Page 48: Sound And Speaker Problems
H E C K T H E C A B L E C O N N E C T I O N S • If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on.
Page 49: No Sound From Headphones
E S T T H E E L E C T R I C A L O U T L E T with another device, such as a lamp. — Your speakers do not work if the CD drive is operating in analog N A B L E D I G I T A L M O D E mode.
Page 50: Video And Monitor Problems
I S A B L E D I G I T A L M O D E digital mode. To disable digital mode: Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices. Click Sounds and Audio Devices. Click the Hardware tab.
Page 51: If The Screen Is Difficult To Read
If the screen is difficult to read H E C K T H E M O N I T O R S E T T I N G S adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.
Page 52 So l vi n g Pro b l em s...
Page 53: Advanced Troubleshooting
S E C T I O N 3 A d v a n c e d Tr o u b l e s h o o t i n g Diagnostic Lights Dell Diagnostics Drivers Using System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft ®...
Page 54: Diagnostic Lights
• If available, install properly working memory of the same type into your computer (see page 83). • If the problem persists, contact Dell (see page 100). Memory modules are • Ensure that there are no special memory...
Page 55 Continue until you have identified a faulty connector or reinstalled all modules without error. • If the problem persists, contact Dell (see page 100). Determine if a conflict exists by removing a card (see page 75) and then restarting the computer.
Page 56: Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 31) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.
Page 57 When the boot device list appears, highlight Boot to Utility Partition and press <Enter>. When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 57). Starting the Dell Diagnostics From the ResourceCD Insert the ResourceCD into the CD drive.
Page 58 When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD, remove the CD. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
Page 59: Drivers
Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.
Page 60: Reinstalling Drivers
Reinstalling Drivers NOTICE: The Dell Support website and your drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
Page 61: Using System Restore
At the Welcome Dell System Owner screen, click Next. NOTE: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with the device.
Page 62: Undoing The Last System Restore
Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. Ensure that Restore my computer to an earlier time is selected and click Next. Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points.
Page 63: Resolving Software And Hardware Incompatibilities
Click System. Click the System Restore tab. Ensure that Turn off System Restore is unchecked. Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP: Click the Start button and click Control Panel.
Page 64: Reinstalling Microsoft ® Windows ® Xp
Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP , disable any virus protection software installed on your computer before you reinstall Windows XP .
Page 65 Starting Windows XP Setup When the Windows XP Setup screen appears, press <Enter> to select To set up Windows now. Read the information in the Microsoft Windows Licensing Agreement screen, and then press <F8> to accept the license agreement. If your computer already has Windows XP installed and you want to recover your current Windows XP data, type from the drive.
Page 66 If you are reinstalling Windows XP Professional, you may be prompted to provide further network information regarding your network configuration, such as the domain name or workgroup name. If you are unsure of your settings, accept the default selections. Windows XP installs the operating system components, configures the computer, and then restarts the computer.
Page 67: Adding Parts
S E C T I O N 4 A d d i n g Pa r t s Front and Back View of the Computer Removing the Computer Cover Looking Inside Your Computer Adding Cards Adding a Second CD or DVD Drive Adding Memory Adding a Floppy Drive Replacing the Computer Cover...
Page 68: Front And Back View Of The Computer
Front and Back View of the Computer Front View CD or DVD drive activity The drive activity light is on when the computer reads data from the CD or DVD light drive. CD or DVD eject button Press this button to eject your CD from the CD or DVD drive. second drive bay This bay allows an optional second optical drive to be installed into the computer.
Page 69 This label lists your computer's service tag and your Express Service Code (if applicable). If you call Dell technical support, use your Express Service Code to route the call directly to the correct support personnel. The Dell technical support staff will ask for your service tag.
Page 70: Back View
Back View cover thumbscrew Your computer may not have a cover thumbscrew. mouse connector Plug your computer’s PS/2 mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer. (If you have a USB mouse, see "USB 2.0 connectors"...
Page 71: Removing The Computer Cover
line-out connector Use the green line-out connector to attach headphones and most speakers with integrated amplifiers. video connector Plug the cable from your monitor into the blue connector. serial connector Connect a serial device, such as a handheld device, to the serial connector. keyboard connector Plug your computer’s PS/2 keyboard into the purple keyboard connector.
Page 72 Grip the indent in the middle of the computer cover, and slide the computer cover towards the back of the computer. thumbscrew* back of computer Place the computer cover on a level surface. A d d i n g Par ts cover latch* *May not be present on all computer covers.
Page 73: Looking Inside Your Computer
Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover. CD or DVD drive optional floppy drive hard drive...
Page 74: System Board
System Board CD drive connector (J20) main power connector (J21) power indicator (LED1) memory module connectors (DDR1, DDR2) fan connector (J14) microprocessor connector (U16) 12-V power connector (J10) modem telephony connector (J25) A d d i n g Par ts hard drive floppy drive connector (J23)
Page 75: Adding Cards
Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Shut down the computer through the Start menu (see page 30). Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.
Page 76 CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. Align the cutout on the bottom of the card with the crossbar in the system board connector.
Page 77 Ensure that the card is fully seated and that its bracket is within the card slot. fully seated Secure the filler bracket onto the end of the card with the screw you removed in step 7. Connect any cables required for the card as described in the card documentation. NOTICE: Do not route card cables over or behind the cards.
Page 78: Adding A Second Cd Or Dvd Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. NOTE: Drives sold by Dell come with their own operating software and documentation. After you install a drive, see the documentation that came with the drive for instructions on installing and using the drive software.
Page 79 side hinges (3) front panel top tab release lever middle tab bottom tab Adding Pa rts...
Page 80 Pull the two front-panel tabs towards you, and then push out the front-panel insert. tabs (2) Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information). Remove two extra alignment screws, shown in the illustration on page 81, from the front of the computer and insert them into the drive.
Page 81 NOTE: Some computers come with only two extra alignment screws; others come with four. You only need two alignment screws for this procedure. Gently slide the drive into place. securing screw Once the drive is in place, apply pressure to ensure that the drive is fully seated. Use the securing screw that came with the drive to attach the drive to the computer.
Page 82 Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer. Replace the computer cover (see page 90). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Page 83: Adding Memory
Adding Memory NOTE: Memory purchased from Dell is covered under your computer warranty. You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory"...
Page 84 To insert a module, press out the securing clip at each end of the memory module connector. memory module connector cutouts (2) step 8 Align the notch on the bottom of the module with the crossbar in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module. Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector.
Page 85: Adding A Floppy Drive
Click the General tab. To verify that the memory is installed correctly, check the amount of memory (RAM) listed. Adding a Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Shut down the computer through the Start menu (see page 30).
Page 86 side hinges (3) front panel top tab release lever middle tab bottom tab A d d i n g Par ts...
Page 87 Press in the two insert tabs, and then push out the front-panel insert. tabs (2) Connect the floppy-drive power cable to the back of the drive. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").
Page 88 Secure the floppy drive bracket with the top bracket screw that came with the floppy drive kit. top bracket screw drive bracket floppy drive A d d i n g Par ts...
Page 89 Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer. side hinges (3) Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.
Page 90: Replacing The Computer Cover
Replacing the Computer Cover Ensure that all cables are connected, and fold cables out of the way. Also, ensure that cables are not routed over the drive cage—they can prevent the cover from closing properly. Ensure that no tools or extra parts are left inside the computer. Place the cover on the computer.
Page 91: Appendix
S E C T I O N 5 A p p e n d i x Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Notices Limited Warranties and Return Policy...
Page 92: Specifications
Specifications Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width (maximum) Appendix ® ®...
Page 93 Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type Drives Externally accessible Internally accessible Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse Network Audio Headphone Internally accessible: Primary IDE channel Secondary IDE channel Floppy drive DDR SDRAM 128-, 256-, or 512-MB 128 MB shared DDR SDRAM...
Page 94 Video Video controller Audio Audio controller Network Network controller Controls and Lights Power control Front-panel power light Hard-drive access light Power DC power supply: Wattage Heat dissipation Voltage (see page 11 for important voltage setting information) Backup battery Physical Height x Width x Depth Weight Environmental Temperature:...
Page 95: Standard Settings
continued Environmental ( Relative humidity Maximum vibration: Operating Storage Maximum shock: Nonoperating (half-sine pulse) Nonoperating (faired-square wave) Altitude: Operating Storage Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings in the system setup program.
Page 96: Viewing Settings
Viewing Settings Turn on (or restart) your computer. When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft System Setup Program Screens The system setup screens are organized into the following sections: •...
Page 97: Clearing Forgotten Passwords
• The left side lists configuration options and their settings for the hardware installed in your computer. You can change settings enclosed in brackets, but not those that are grayed out. Options identified by an arrowhead (>) provide access to submenus. •...
Page 98: Replacing The Battery
If you are prompted to press <F1> to continue, press <F1>. After the Microsoft Windows desktop appears on your computer, shut down the computer (see page 30). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 99: Dell Technical Support Policy (U.s. Only)
Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com.
Page 100: Definition Of "Dell-Installed" Software And Peripherals
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replace- ment program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Page 101 For specific web addresses for your country, find the appropriate country section in the table below. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Page 102 Country (City) International Access Code Country Code City Code Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support...
Page 103 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
Page 104 Country (City) International Access Code Country Code City Code China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience...
Page 105 Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
Page 106 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
Page 107 Country (City) International Access Code Country Code City Code Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/ Country Code: 30 Technical Support Gold Technical Support Switchboard Sales Grenada General Support Guatemala General Support Guyana General Support Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: ap_support@dell.com...
Page 108 Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
Page 109 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)
Page 110 Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
Page 111 Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...
Page 112 Country (City) International Access Code Country Code City Code New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com...
Page 113 Country (City) International Access Code Country Code City Code Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Puerto Rico General Support St. Kitts and Nevis General Support St. Lucia General Support St.
Page 114 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
Page 115 Country (City) International Access Code Country Code City Code Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22 Technical Support (Home and Small Business) Technical Support (Corporate)
Page 116 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
Page 117 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
Page 118: Returning Items For Warranty Repair Or Credit
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
Page 119: Nom Information (Mexico Only)
Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the Tell Me How help file that accompanied your computer.
Page 120 Appendix...
Page 121: Limited Warranties And Return Policy
Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that accompanied your hardware product(s). The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin...
Page 122 During the first 90 days of the 90-day limited warranty and the first year of all other limited warranties: For the first 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell- branded hardware products returned to us that prove to be defective in materials or workmanship.
Page 123 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
Page 124: Total Satisfaction" Return Policy (U.s. Only)
"Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...
Page 125: Limited Warranty Terms For Canada
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
Page 126 How long does this limited warranty last? This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell- branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days.
Page 127 What if I purchased an on-site service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.
Page 128: Total Satisfaction" Return Policy
"Total Satisfaction" Return Policy If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase price.
Page 129: Dell Software And Peripherals
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.
Page 130: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)
Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
Page 131: Intel ® Warranty Statement For Pentium ® And Celeron ® Processors Only (U.s. And Canada Only)
Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. ® Intel Warranty Statement for Pentium and Canada Only) Limited Warranty ®...
Page 132 ® ® Intel Pentium and Celeron Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.
Page 133: Index
100 copying CDs general information, 26 helpful tips, 28 how to copy a CD, 29 Dell Diagnostics, 56 Dell support policy, 99 Dell Support website, 16 Device Driver Rollback, 60 diagnostic lights, 54 diagnostics, Dell, 15, 56 display. See monitor...
Page 134 I n d e x Files and Settings Transfer Wizard, 22 finding information, 15 finding solutions, 32 fixing problems battery, 34 Dell Diagnostics, 56 drive, 35 e-mail, 37 error messages, 39 general, 40 Internet connection, 37 keyboard, 43 modem, 37...
Page 135 118 reinstalling drivers, 59 Windows XP , 64 ResourceCD, 59-60 Dell Diagnostics, 56 returning items, 118 safety instructions, 9 scanner fixing problems, 47 screen. See monitor service tag number, 15 settings system setup program, 95 setup diagram, 16...
Page 136 I n d e x Index...

This manual is also suitable for:

Dimension 2350 series

Dell Dimension 2350 Owner's Manual

1 Setting up and Using Your Computer

2 Solving Problems

3 Advanced Troubleshooting

4 Adding Parts

5 Appendix

Index

Quick Links

Related Manuals for Dell Dimension 2350

Summary of Contents for Dell Dimension 2350

This manual is also suitable for:

Table of Contents