Troubleshooting - Canon Color imageCLASS MF8170c Network Manual

Appendix
This chapter describes how to resolve printing problems, network setting items and software
for doing so, the glossary, and the index.

Troubleshooting

This section describes how to resolve basic printing problems.
NOTE
If you cannot resolve your technical problem by referring to the information in this section,
contact Canon Authorized Service Facilities or the Canon Customer Care Center at 1-
800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday
and 10:00 A.M. to 8:00 P.M. on Saturday.
Unable to Print from a TCP/IP Network
Cause 1 The machine and cable are not properly connected.
Remedy After checking the following connections, restart the machine.
Check that the machine is connected to the network using the proper cable.
(See "To Use the Machine as a Network Printer (Network Connection)," in the
Set-Up Instructions for Networking and Printing.)
Cause 2 TCP/IP network is not properly set up.
Remedy Confirm that the IP addresses are properly set up. Check if the IP addresses
were set using DHCP, BOOTP, or RARP, and then confirm that they are
operating.
Cause 3 The computer that is printing is not properly set up.
Remedy Check the following:
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Troubleshooting 3-1