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Maintenance and Service Guide
32s model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

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Table of Contents
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Summary of Contents for HP 32s

  • Page 1 Maintenance and Service Guide 32s model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
  • Page 2 Standards Association (VESA) in the United States and other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
  • Page 3: Table Of Contents

    Table of Contents 1 Getting started ............................1 Important safety information ......................1 Important service information and precautions ................1 RoHS (2002/95/EC) requirements...................... 2 General descriptions ......................... 2 Firmware updates ..........................2 Before returning the repaired product to the customer ..............2 2 Monitor features ............................
  • Page 5: Getting Started

    1 Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
  • Page 6: Rohs (2002/95/Ec) Requirements

    Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
  • Page 7: Monitor Features

    2 Monitor features The HP LCD (liquid crystal display) monitor has an active matrix, thin-film transistor (ADS) screen with the following features: • Large diagonal display • Maximum graphics resolution: 1920 x 1080 @ 60Hz Plus full-screen support for lower resolutions •...
  • Page 8: Front Components

    Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Icon Description Menu Opens and closes the OSD menu. button NOTE: To activate the Menu button and the Function buttons, press any of the buttons so that the button labels appear on the screen.
  • Page 9: Locating The Serial Number And Product Number

    Locating the serial number and product number The rating label on the monitor provides the product number and serial number. You may need these numbers when contacting HP about your monitor model. The rating label is on the back of the monitor.
  • Page 10 For India: Bar code label Spec label...
  • Page 11: Illustrated Parts Catalog

    3 Illustrated parts catalog To identify the monitor major components, use this illustration and table. Description PANEL BKT_HINGE INSULATING SHEET POWER BOARD NA MAIN BOARD MAINFRAME MAINFRAME KEY BOARD LENS KEY BOARD Description BKT_WEBCAM SCREW M4 4(BKT HINGE/PANEL) REAR_COVER SCREW M4 6(BKT HINGE/PANEL) stand ass'y NA AUO SCREW D3 6(MAIN BOARD/POWER BOARD/MAINFRAME) COVER_HINGE...
  • Page 12: How To Order Parts

    You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
  • Page 13: Removal And Replacement Procedures

    4 Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Read the “Important safety information” and “Important service information and precautions”...
  • Page 14 Before removing the RC, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 9. Step Figure Description Lay the monitor Preparation on a flat, soft and clean surface. Remove the Remove the base screws to remove base...
  • Page 15 Remove the Remove the COVER_HINGE COVER_HINGE and remove the and remove the screws to screws to remove remove the the Hinge Hinge Remove the Remove the tapes tapes Remove the Remove the screws screws.
  • Page 16 Remove the pins Remove the pins Remove the Remove the screws screws Remove the Remove the Mylar Mylar...
  • Page 17 Remove the Remove the screws to remove main board and the main board power board and power board Remove the Remove the connectors connect pins The mainframe The mainframe...
  • Page 18 The panel The panel Remove the The key board screws to remove the key board The rear cover The rear cover...
  • Page 19: Power Board

    Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 9. Remove the power board: The HP 32s power board connector position is as follows: Power Board Warning: After unplugging the...
  • Page 20: Connector Repair

    Connector repair This procedure includes HDMI, D-sub connectors. The connectors are on the main board(spare part number CBPCLC3HPQ1). The connectors identifiers are as follows: Connector Location HDMI CN501 D-sub CN101 Main Board CN501 CN101 Before repairing connectors, follow these steps: ▲...
  • Page 21: Hdmi Connector Cn501

    • After repaired, must connect source to each port to check Main board function is ordinary. Note: (The requirement of professional repairers’ regulation by ERP lot5) The professional repairer has the technical competence to repair electronic displays and complies with the applicable regulations for repairers of electrical equipment in the Member States where it operates.
  • Page 22: D-Sub Connector Cn101

    D-sub connector CN101 Repair the D-sub connector: 1. Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 2. Lift the CN101 connector from the PCB. 3. Place the new component on the PCB. Be sure that it matches the PCB footprint. 4.
  • Page 23: Function Test

    Function test After repair, be sure to confirm that all functions are working. Function test Test item Operating description Tool used HDMI test Confirm whether image displays and sound plays Computer or DVD player correctly on the monitor. DP test Confirm whether image displays and sound plays Computer or DVD player correctly on the monitor.
  • Page 24 OSD Lockout is displayed. The monitor's OSD Lockout Press and hold the Menu button on the front bezel function is enabled. for 10 seconds to disable the OSD Lockout function. Power Button Lockout is The monitor's Power Button Press and hold the Power button for 10 seconds to displayed.

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