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Brother MFC-P2500 User Manual

Laser printer / scanner / copier
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Download this manual See also: Service Manual, Manual
Brother Laser Printer / Scanner / Copier
P2500
User's Guide
Please read this manual thoroughly before using the printer. You can print or view this manual from the
CD-ROM at any time, please keep the CD-ROM in a convenient place for quick and easy reference at
all times.

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Summary of Contents for Brother MFC-P2500

  • Page 1 Brother Laser Printer / Scanner / Copier P2500 User’s Guide Please read this manual thoroughly before using the printer. You can print or view this manual from the CD-ROM at any time, please keep the CD-ROM in a convenient place for quick and easy reference at...
  • Page 2 TABLE OF CONTENTS EFINITIONS OF SE THE HIPMENT OF THE OR TECHNICAL AND OPERATIONAL ASSISTANCE CANADA O CHAPTER 1 ABOUT THIS PRINTER ARTON BOUT YOUR PRINTER EATURES OF YOUR PRINTER RE THE HOOSE A OCATION OWER UPPLY NVIRONMENT YSTEM OLUTION FOR YPE OF PAPER CAN ARNINGS AUTIONS...
  • Page 3 YPE OF DOCUMENTS CAN THE EEDER ANDLE OW TO APER INTO THE OW TO OAD A OW TO RINT ON ANUAL UPLEXING OW TO ARIOUS SETTINGS FOR COPY OW TO SCAN OW TO SCAN FROM THE OFTWARE USA/C ANADA OW TO SCAN FROM THE OFTWARE OUNTRIES UNCTIONS OF THE...

  • Page 4: Table Of Contents

    CHAPTER 2 OPTIONS PTIONAL CCESSORIES AND OWER NSTALLING PAPER IN THE OW TO DD EXTRA OW TO INSTALL AN ADDITIONAL MEMORY BOARD HAT IS THE EATURES CHAPTER 3 MAINTENANCE OW TO EPLACE THE OW TO EPLACE THE OW TO LEAN THE LEANING THE OW TO CLEAN THE OW TO CLEAN THE...

  • Page 5: Chapter 4 Troubleshooting

    CHAPTER 4 TROUBLESHOOTING DENTIFYING YOUR PROBLEM ERVICE RROR ESSAGES THAT RROR ESSAGE APER ANDLING PAPER JAMS OW TO CLEAR A PRINTER JAM OW TO CLEAR A DOCUMENT JAM THERS PPLE MPROVING THE OW TO PRINT CORRECTLY ALL INDICATIONS PPEAR ON THE RINTOUTS OW TO USERS...
  • Page 6 APPENDIX RINTER ECHNICAL RINTING OPYING CANNING PECIFICATION LECTRICAL AND ARALLEL NTERFACE NIVERSAL ESIDENT ONTS REGULATIONS INDEX PECIFICATIONS ECHANICAL PECIFICATIONS (USB) I ERIAL NTERFACE...
  • Page 7 Definitions of Warnings, Cautions, and Notes The following conventions are used in this User’s Guide: Warning Indicates warnings that must be observed to prevent possible personal injury. Caution Indicates cautions that must be observed to use the machine properly or prevent damage to the machine.
  • Page 8 Shipment of the Printer If for any reason you must ship your Machine, carefully package the Machine to avoid any damage during transit. It is recommended that you save and use the original packaging. The Machine should also be adequately insured with the carrier.
  • Page 9 Our BBS supports modem speeds up to 14,400, 8 bits no parity, 1 stop bit. Fax-Back System Brother Customer Service has installed an easy to use Fax-Back System so you can get instant answers to common technical questions and product information for all Brother products.

  • Page 10: C Arton C Ontents

    CHAPTER 1 ABOUT THIS PRINTER Make Sure All the Items Are in the Carton Carton Contents When you unpack the printer, check to see that you have all of the following items: Document support AC power cord Printer Paper cassette Carton Contents may differ from one country to another.

  • Page 11: A Bout Your Printer

    About your printer Control panel Document support extension Tray extension flap Manual feed paper guides Paper cassette Rear cover USB (Universal Serial Bus Interface) connector Automatic document feeder Fig. 1-2 Front View Parallel Interface connector Fig. 1-3 Rear View Front cover Manual feed slot AC power inlet Power switch...

  • Page 12: F Eatures Of Your Printer

    “How to Scan” in this Chapter. For additional information, see “What kind of paper ® for Brother Software is a document management application ® for Brother Software is a sophisticated application CHAPTER 1 ABOUT THIS MACHINE...
  • Page 13 Sophisticated Viewer and Document management Software ‘Wordcraft Unimessage Wordcraft Unimessage and editing graphic files. In addition to the usual image editing functions (object drawing, annotations, highlighting, etc.) you will also be able to use this software to view both colour and monochrome images, create cover sheets for use with the P2500, display thumbnails of graphics files in any of your directories and set up a referencing system for your files using DIR (Document Indexing Retrieval).
  • Page 14 Printer Status Monitor for USB interface cable or LPTx port users only (For Windows 95/98 users only) The printer driver can monitor the status of your printer using bi-directional parallel communications. The use of a high quality IEEE 1284 compliant bi-directional parallel printer cable is recommended.
  • Page 15 Environment-Friendly Economy Printing Mode This feature will cut your printing cost by saving toner. It is useful to print draft copies for proof-reading. You can select economy modes through the Windows printer driver supplied with your printer. Sleep Mode (Power Save Mode) When the printer is not used for a certain period of time, it goes into sleep mode to reduce power consumption.

  • Page 16: What Are The Available Printer Option

    An optional Network print server Brother NC-2010p is available, which allows your printer to be connected to your Network using a parallel interface. See “What is the Brother print server (NC-2010p)” in Chapter 2. CHAPTER 1 ABOUT THIS MACHINE See “How to add extra...

  • Page 17: Choose A Location

    Choose a Location Please take note of the following before using the printer. Power Supply Use the printer within the specified power range. AC power: ±10% of the rated power voltage in your country Frequency: 50 Hz (220 V– 240 V) or 50/60 Hz (110–120 V) The power cord, including extensions, should not exceed 5 meters (16.5 feet).

  • Page 18: S Ystem R Equirements For The B Rother P Rinting S Olution For W Indows ®

    Do not place the printer near an air conditioner. Keep the printer horizontal when you move it. Do not cover the vents in the side cover. System Requirements for the Brother Printing Solution for ® Windows Check the following system requirements to setup and operate the printer in...

  • Page 19: What Type Of Paper Can I Use

    What Type of paper can I use Media Type Paper cassette (standard) Manual feed slot Optional lower paper cassette Paper specification for the cassette Basis Weight Caliper Moisture Content Paper type Paper size Cut sheet letter, A4, ISO B5, Executive, A5, A6, legal (USA and Canada Only) Transparency A4 and letter...
  • Page 20 Manual feed slot Cut Sheet Basis Weight 64 to 157 g/m (17 to 42 lb.) Caliper 0.08 to 0.2 mm ( 0.003 to 0.008 in.) Moisture Content 4% to 6% by weight Note We recommend you only use labels or transparencies that are designed for use in laser printers.

  • Page 21: Paper Capacity

    Paper Capacity Multi-purpose paper cassette A4/Letter paper: Transparency: Printing to the front output tray (pages are face down) A4/Letter paper: Printing to the rear output tray (pages are face up) Thicker paper: Recommended paper Cut sheet: Label: Transparencies: Approx. 250 sheets of 80 g/m Up to 27 mm (1.06 inch) in height (up to the mark) 10 sheets Approx.

  • Page 22: Cut Sheet

    For optimum print quality, use a recommended type of paper, especially for plain paper and transparencies. For more information on paper specifications, consult your nearest Brother authorized sales representative or the place where you purchased your printer . If the paper has problems feeding from the paper cassette, use the manual feed slot and try again.

  • Page 23: Special Paper

    Labels / Transparencies Avoid feeding labels with the carrier sheet exposed, or your printer will be damaged. We recommend that you use only labels and transparencies that are designed for use in laser printers. Special Paper Before using paper with holes, such as organizer sheets, you must fan the stack well to avoid paper jams and misfeeds.
  • Page 24 CHAPTER 1 ABOUT THIS MACHINE Envelopes The following types of envelopes are not recommended. Damaged, curled, wrinkled, or irregularly shaped envelopes Extremely shiny or highly textured envelopes Envelopes with clasps Envelopes with self-adhesive closures Envelopes of baggy construction Envelopes that are not sharply creased Embossed envelopes Envelopes already printed by a laser printer Envelopes pre-printed on the inside...

  • Page 25: Print Mode

    Print Mode The figure below shows the physically printable area. Copy Mode The figure below shows the physically uncopyable area. <A4 size> 2.0 mm 4.23 mm Uncopyable area 6.35 mm 6.35 mm 4.2 mm Unprintable area Fig. 1-6 Printable Area 2.0 mm 4.23 mm 4.23 mm...

  • Page 26: Scan Mode

    CHAPTER 1 ABOUT THIS MACHINE Scan Mode The figure below shows the physically unscannable area. <A4 size> <letter size> 1.4 mm 1.4 mm 4.3 mm 4.3 mm 4.0 mm 4.0 mm 4.23 mm 4.0 mm Unscannable area Unscannable area Fig. 1-8 Scannable Area 1-17...
  • Page 27 What Type of documents can the Document Feeder Handle The document feeder can handle documents that have the following specifications. Document size: Document Basis Weight: 64 to 90 g/m Document Thickness: Paper Capacity A4/Letter paper: Caution Do not load labels in the document feeder. Do not load transparencies in the document feeder.
  • Page 28 How to Load Paper into the Paper Cassette Pull the paper cassette completely out of the printer . Slide the width and length paper adjusters of the paper cassette to fit the size of paper you want to load. Ensure that the paper guide catches locate correctly in the slots Fig.
  • Page 29 Load paper into the paper cassette. Make sure that the paper is flat in the cassette at all four corners. Note Do not load more than 250 sheets of paper (80 g/m jams may occur. Paper should be loaded up to the indicated maximum on the paper height guide.
  • Page 30 How to Load a Sheet of Paper Manually Note Use both hands to insert the paper into the manual feed slot. When you insert paper into the manual feed slot, the printer automatically turns on the manual feed mode. You may also view the technique of loading one sheet of paper manually in the instructional video on the supplied CD-ROM.
  • Page 31 ® <Windows NT 4.0> Fig. 1-14 Select manual feed mode for Windows NT 4.0 Send the print data to the printer . 1-22...
  • Page 32 Use both hands to slide the manual feed slot paper guides to the width of paper you will use. Fig. 1-15 Slide the width of the manual feed slot paper guides to fit the paper width Insert the paper into the manual feed slot with both hands until the front edge of the paper touches the paper feed roller.
  • Page 33 To print on thicker paper and card stock When the rear cover is lifted up, the printer has a straight paper path from the manual feed slot to the rear of the printer. Use this paper feed and output method when you want to print on thicker paper or card stock. Select manual feed mode in the printer driver.
  • Page 34 Use both hands to insert the paper into the manual feed slot, until you feel the front edge of the paper touch the paper feed roller. Hold the paper in this position until the printer feeds in the paper a short distance, then let go of the paper.

  • Page 35: How To Print On Both Sides Of The Paper

    How to Print on Both Sides of the paper (Manual Duplexing) The supplied printer drivers for Windows Windows NT information, please see the Help text in the printer driver. Guidelines for printing on both sides of the paper 1 If the paper is too thin, it may wrinkle. 2 If the paper is curled, straighten it and then place it in the paper cassette.
  • Page 36 To print on both sides of the paper from the paper cassette From the driver, select the required manual duplex print mode. The printer will print all the even numbered pages first. Remove the printed even numbered pages from the output tray. Re-insert them in the paper cassette, with the side to be printed (blank side) face down, and the top edge toward you.
  • Page 37 To print on both sides of the paper from the manual feed slot Caution Before re-inserting the sheets, straighten them, to prevent paper feed errors. We do not recommend using very thin or very thick paper. When you use the Manual Duplex function, it is possible that paper jams may occur or print quality might not be satisfactory.
  • Page 38 How to Copy The printer allows you to make high-quality photocopies. Always make sure that paper is loaded in the paper cassette before making copies. Set the width of the document feeder paper guides using both hands to the paper width to be used. Insert the original document face down in the Document Feeder.
  • Page 39 When you make a copy on paper fed from the manual feed slot, insert the print sheet of paper into the manual feed slot after setting your original documents. You can select the following settings using the buttons on the control panel. To clear a setting, press the Clear button.
  • Page 40 To stop copying, press the Stop button. STOP KEY PRESSED When the message below is displayed, press the Stop key again to eject the paper from the scanner feeder. PRESS STOP KEY You can reset all settings except the Paper size setting to their defaults for copying if you press the Clear button before copying.
  • Page 41 Various settings for copy You can set various settings that are effective only for the next copy, after that the settings are cleared. The number of copies should be set last after the following settings have been made. Enlarge/Reduce You can make an enlarged or reduced copy by pressing the Enlarge/Reduce button, and then selecting an enlargement or reduction ratio.
  • Page 42 The Enlarge/Reduce function works as shown in the figure below. Enlarge Reduce If the original document is larger than the print sheet size, you can change the reduction ratio automatically. For example, you might want to print an original A4 size document on B5 size paper. The AUTO setting allows you to change the reduction ratio automatically to make the original document print in the printable area of print sheet size A4, letter, B5, A5 and B5.
  • Page 43 Density Adjust the density by pressing the Density button to alter the number of blocks on the display as shown below. <Default setting> Options Makes Copies and changes the layout on the print sheet. For example: 4 in 1 1 in 2x2 Before pressing the Copy button, select the paper size setting to match the size of paper in the paper cassette.
  • Page 44 Paper Size Note This setting is for changing the size of paper in the paper cassette or for print media loaded from the manual feed slot. The Paper size selection is effective only when you copy using ‘Enlarge/Reduce’ copy or ‘Options’ . Place the original document face down in the Document Feeder.
  • Page 45 Sort You can select STACK or SORT when making multiple copies. Sort Stack Fig. 1-24 Sort and Stack 1-36...

  • Page 46: How To Scan

    Make sure that select source in the File menu of your application selects the ‘TWAIN_32 Brother P2500’ or ‘Brother P2500’ if you have had a scanner application except Brother installed. Click the Twain icon. The scanner driver dialog is launched.
  • Page 47 Press the Start button. The scanned image will be shown on the desktop with the name ‘Untitled-x’. For further information about ‘PaperPort’, refer to the On-line Help in the application. 1-38...

  • Page 48: Scanning From Twain Compliant Applications

    PaperPort and Adobe Photoshop. Launch the application you wish to use. Select the ‘Select Source’ menu. Select the ‘TWAIN_32 Brother P2500’ or ‘Brother P2500’ and click Select. Select the “Acquire” menu. Make the appropriate settings such as;...
  • Page 49 “Brother MFL ProControl Center” window appears on your PC. Press the Scan to File button. Note When you change the saving location for the scanned data, select the location by pressing the Scan to File button in ‘Brother MFL ProControl Center’. 1-40...
  • Page 50 Scan to Email Insert the original document face down in the Document Feeder. Press the Scan to Email button The Mailer launches automatically with the file you scanned attached to the mail. CHAPTER 1 ABOUT THIS MACHINE 1-41...
  • Page 51 95/98/NT users in other Countries) Launch the Unimessage Pro Viewer software. Note It is recommended that the “Brother 3in1 Resource Manager” is always running when you use the scan function. Make sure that ‘Select Source’ in the File menu in your application is selected to the P2500 if you have had another scanner application installed other than the Brother HL-P2500.
  • Page 52 If required repeat step 2 to 5 to scan more pages. Select the pages from the left column you want to use and click the Add button to include them in your document then click the OK button. The scanned image will be shown in the Unimessage Pro ‘Scanned images’ folder.
  • Page 53 Unimessage Pro and Adobe Photoshop. Launch the application you wish to use. Select the ‘Select Source’ menu. Select the ‘TWAIN_32 Brother P2500’ or ‘Brother P2500’ and click Select. Select the “Acquire” menu. Make the appropriate settings such as;...
  • Page 54 This function makes it easy to scan from the printer control panel. Note When the “Brother 3in1 Resource Manager” is not running in the Task Tray, the ‘Scan to File’ and ‘Scan to Email’ buttons do not work. Please use these functions after making sure the Resource Manager program is running.
  • Page 55 Functions of the Buttons on the control panel This section refers to the following Buttons on the printer control panel. For detailed information on the operation of the following buttons on the control panel, please see “How to copy” in this Chapter. BUTTONS Job Cancel Pressing this button stops and cancels the printer operation...
  • Page 56 Special Function There are some special functions that can be accessed by using the buttons on the control panel as described below. * * 1. Turn the power switch off. * * 2. Turn the power switch on while holding down the Job cancel button. * * 3.
  • Page 57 What do the LED indications mean This section refers to the following LEDs on the printer control panel. Alarm LED The Alarm LED indicates a printer error status. When the Alarm LED is on and the printer has detected and error condition, refer to the ‘Error Messages that Appear on the LCD Panel’...

  • Page 58: Chapter 2 Options

    CHAPTER 2 OPTIONS Optional Accessories and Supplies This printer has the following optional accessories and supplies, you can increase the capabilities of the printer with these items. Supplies Item Toner cartridge Drum unit Item Lower Tray Unit Memory Board The memory can be Print Server Information See page 3-2...

  • Page 59: The Lowert

    The Lower Tray unit The lower tray unit is an optional device that functions as a third paper source. It can contain a maximum of 250 sheets of paper (80 g/m To obtain the optional LT-400 lower tray unit, please consult the dealer or store where you purchased the printer.

  • Page 60: Installing Paper In The

    Installing paper in the Lower tray unit When you load paper in the Lower tray unit, press the Paper size button while holding down the Stop button. The ‘OPTION CASSETTE’ message appears on the LCD. Press the Paper size button again, and then the ‘USE CASSETTE #2’ message appears on the LCD panel.

  • Page 61: How To Add Extra

    How to Add extra Memory The printer has 4 Mbytes of standard memory and a slot for optional additional memory. The memory can be expanded up to a total of 12 or 20 Mbytes by installing the optional memory board. The printer can recognize 8MB (ME-8000) or 16MB (ME-16000) of optional memory.

  • Page 62: How To Install An Additional Memory Board

    How to install an additional memory board To install the memory board, follow these steps: Turn off the power switch and unplug the AC cord from the AC outlet. Disconnect the interface cable from the printer. Caution Be sure to turn off the power switch and unplug the AC cord to the printer before installing or removing the memory board to/from the main controller PCB.
  • Page 63 Remove the two screws securing the rear cover and pull out the access cover. Fig. 2-3 Removing the Main Controller access cover Unpack the memory board and hold it by its edge. Caution Memory boards may be damaged by even a small amount of static electricity. Do not touch the memory chips or the board surface.
  • Page 64 To install the memory board onto the main control board, use the supplied spacer and plug the board into the upper left connector of the main control board. Fig. 2-4 Install the Memory Board Secure the access cover with the two screws. Refit the rear cover.

  • Page 65: What Is Theb

    DEC, UNIX, Novell, AppleTalk, LAN Server/Warp Server, Windows NT VINES computers can simultaneously access the same printer. Features The Brother print servers offers the widest range of features in the industry, including:  LAT, TCP/IP, Netware, AppleTalk, NetBIOS, Banyan VINES and DLC/LLC protocols...
  • Page 66  Very high performance  Superior network and printer management: - BRAdmin and BRAdmin32 Windows-based Management utilities. - SNMP MIB I and MIB II over IP or IPX - Remote console management via DEC NCP, TELNET or NetWare. - HTTP web browser management capability  Ipd-Plus feature for providing multiple services with custom setup and reset strings plus text-to-PostScript conversion  Flash memory for easy updating of firmware...

  • Page 67: Chapter 3 Maintenance

    CHAPTER 3 MAINTENANCE The following are maintenance messages that appear on the LCD display. These messages prompt you to replace each of the consumables before they run out. LCD message TONER EMPTY CHANGE DRUM SOON Periodic maintenance parts To maintain print quality, the units listed below should be replaced after printing the following number of pages.

  • Page 68: How To Replace The Toner Cartridge

    How to Replace the Toner Cartridge The printer, when the Standard capacity toner cartridge is used, can print approximately 3,000 pages at 5% coverage on A4/Letter size paper with one toner cartridge. When the High capacity toner cartridge is used, approximately 6,000 pages can be printed under the same conditions.
  • Page 69 CHAPTER 3 MAINTENANCE The toner cartridge is replaced in the following way. You can also view the toner cartridge replacement method in the instructional video on the supplied CD-ROM: Open the front cover. Pull out the drum unit assembly. Fig. 3-1 Removing the Drum Unit Caution We recommend to put the drum unit assembly on a piece of cloth or disposable paper in case you accidentally spill or scatter the toner.
  • Page 70 Place the drum unit assembly containing the old toner cartridge on a flat, horizontal surface and pull the toner cartridge out of the drum unit assembly while pushing the lock lever down with your right hand. Fig. 3-3 Removing the Old Toner Cartridge Caution Handle the toner cartridge carefully.
  • Page 71 CHAPTER 3 MAINTENANCE Remove the yellow protective cover. Fig.3-5 Remove the protective cover...
  • Page 72 If an unpacked drum unit is subjected to excessive direct sunlight or room light, the drum unit may be damaged. You can only use a genuine Brother toner cartridge which is specially formulated to ensure top print quality. Printing with a 3rd party toner or toner cartridge may reduce not only the print quality but also the quality and life of the printer itself.
  • Page 73 Install the new toner cartridge into the drum unit until it clicks into place. Fig. 3-8 Installing the Toner Cartridge Clean the primary corona wire inside the drum unit by gently sliding the blue tab back and forth to the right end and left ends several times. Return the tab to the Home position before reinstalling the drum unit assembly.
  • Page 74 Re-install the drum unit assembly into the printer and close the front cover. Fig 3-10 Re-install the Drum unit assembly...
  • Page 75 For best performance, use only genuine Brother toner. The product should only be used in a clean, dust-free environment with adequate ventilation.
  • Page 76 Follow these steps to replace the drum unit. You can also view the drum unit replacement method in the instructional video on the supplied CD-ROM: Open the front cover of the printer and pull out the drum unit assembly. Fig. 3-11 Removing the Drum Unit assembly Caution To prevent damage to the printer from static electricity, do not touch the electrodes shown below.
  • Page 77 Place the drum unit assembly on a flat, horizontal surface, and pull the toner cartridge out of the drum unit assembly while holding down the lock lever with your right hand . Fig. 3-13 Removing the Toner Cartridge Note Discard the used drum unit according to local regulations. If you are not sure of them, consult your local dealer/retailer.
  • Page 78 Install the toner cartridge into the new drum unit until it clicks into place. more information, see “How to replace the toner cartridge” earlier in this chapter. Fig.3-14 Install the Toner Cartridge into the Drum Unit Install the new drum unit assembly into the printer. Fig.
  • Page 79 To reset the page counter, open the front cover and press the Clear button. Caution Do not reset the page counter when you replace the toner cartridge. When ‘REPLACE DRUM?’ appears on the LCD, press 1 with the front cover open.

  • Page 80: How To Clean The

    How to Clean the Printer Clean the printer exterior and interior periodically. If printed pages get stained with toner, clean the printer interior and drum unit. Cleaning the Printer Exterior Note Clean the printer exterior as described in the following instructions. This is also shown in the instructional video on the supplied CD-ROM.
  • Page 81 Use a damp cloth for cleaning. Caution Use water or neutral detergents for cleaning. Cleaning with volatile liquids such as thinners or benzene will damage the surface of the printer. Wipe dirt and dust away from the printer exterior with the damp cloth and allow the printer to dry completely before you turn the power on again.
  • Page 82 How to clean the Printer interior and drum unit Note Clean the printer interior and the drum unit as described in the following instructions. This is also shown in the instructional video on the supplied CD- ROM. Turn off the power switch and unplug the power cord. Warning There are high voltage electrodes inside the printer.
  • Page 83 CHAPTER 3 MAINTENANCE Warning After you have just used the printer, some internal parts of the printer are extremely HOT. When you open the front or rear cover of the printer, never touch the shaded parts shown in the following illustrations. High Temperature High Temperature Front view...
  • Page 84 Caution Do not touch the scanner window with your fingers. Do not wipe the scanner window with cleaning alcohol (isophorol). Handle the drum unit carefully because it contains toner. If toner scatters and your hands or cloths get dirty, wipe or wash it off with cold water immediately.
  • Page 85 Install the drum unit assembly into the printer. See the section “How to replace the drum unit” earlier in this Chapter. Close the front cover. Plug in the power cord and turn on the power switch. 3-19 CHAPTER 3 MAINTENANCE...
  • Page 86 How to clean the Document scanner Turn off the power switch and unplug the power cord. Open the control panel cover. Wipe dirt off the printer with a slightly damp clean cloth. Fig. 3-21 Open the cover 3-20...
  • Page 87 Clean the white bar and the glass scanner cover under the white bar. Moisten a small, clean, soft, lint-free cloth with isopropyl alcohol and carefully remove dirt from the glass cover and the white bar. Fig. 3-22 Clean the document scanner Close the control panel cover.

  • Page 88: Identifying Your Problem

    CHAPTER 4 TROUBLESHOOTING Identifying your problem First, check the following: The power plug is connected correctly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed correctly. The interface cable is securely connected between the printer and computer. The correct driver for the printer is installed and selected.
  • Page 89 If you cannot clear the error and see the same service call indication after turning on the printer, consult your dealer or Brother authorized service representative. Please report the error status and situation referring to the information on the LCD display.
  • Page 90 Reduce the amount of paper in the paper cassette, then try again. Make sure you are using paper that meets Brother recommended paper specifications. kind of paper can I use” in Chapter 1. Place the original document into the Document feeder.
  • Page 91 Error Message PRINTER JAM DOCUMENT JAM TONER LOW TONER EMPTY CHANGE DRUM SOON MEMORY FULL MACHINE ERROR XX PLS OPEN COVER Action A Paper jam has occurred in the printer. ‘PAPER JAMS and how clear to them’. A Paper jam has occurred in the document feeder. Refer to ‘PAPER JAMS and how to clear them’.
  • Page 92 Error Message Printouts The printer will report problems by printing an error message as defined in the following table. Take the corrective actions for the error message the Printout reports. Error Message RESOLUTION ADAPTED (The printer has printed the document at a reduced resolution.) Action If you want to print without reducing the resolution,...

  • Page 93: Paper Handling

    Paper Handling First, ensure that you are using paper that meets Brother recommended paper specifications. See “What kind of paper can I use” in Chapter 1. Problem The printer does not load paper. The printer does not load paper from the manual feed slot.
  • Page 94 PAPER JAMS and How to Clear Them When a paper jam occurs, an error message appears on the LCD. PRINTER JAM DOCUMENT JAM Warning After you have just used the printer, some internal parts of the printer are extremely HOT. When you open the front or rear cover of the printer, never touch the shaded parts shown in the following diagram.
  • Page 95 Clear the jammed paper. See the following description or you can view the paper jam instructional video on the CD-ROM. If the jammed paper has been removed completely using the following steps, you can close the paper cassette first, then close the front cover and the printer will resume printing automatically.
  • Page 96 Pull any jammed paper up and out of the printer. Fig. 4-3 Pull the jammed paper up and out Open the front cover. Remove the drum unit assembly. Pull any jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use additional force.
  • Page 97 Caution To avoid damaging the printer by static electricity, do not touch the electrodes shown below. Open the rear cover and pull the jammed paper out of the fuser unit. If you have to pull the paper towards the back of the printer, the fuser may get dirty with toner powder and may result in scattered toner on the next printed page or pages.
  • Page 98 How to clear a document jam Open the control panel cover. Pull any jammed paper up and out of the document feeder. Close the control panel cover. Fig. 4-7 Open the cover Fig. 4-8 Open the cover 4-11 CHAPTER 4 TROUBLESHOOTING...

  • Page 99: For Dos Users

    Others Problem The printer cannot print. “There was an error writing to BRPRT: (or BRLPT1:) for the printer.” error message appears on your PC. For DOS users Problem Unable to print from application software. For Apple Macintosh Computer users Problem Unable to print from application software.

  • Page 100: Improving The Print Quality

    Chapter 3. Try installing a new drum unit. the drum unit" in Chapter 3. Make sure you are using paper that meets the Brother recommended specifications. paper can I use” in Chapter 1. Check the printer's environment; high temperature and high humidity conditions can increase the amount of background shading.

  • Page 101: How To Clean The

    Image default examples Ghost ABCDEFGH abcdefghijk A B C D a b c d e 0 1 2 3 4 Toner specks hollow print All black Recommendation Make sure you are using paper that meets the specifications. Rough surfaced paper, paper that has absorbed moisture or thick media can cause this problem.
  • Page 102 Image default examples 94 mm (3.7 in.) 94 mm (3.7 in.) White Spots Printed pages have white spots in black text and graphics at intervals of 94 mm. 94 mm (3.7 in.) 94 mm (3.7 in.) Black Spots Printed pages have black spots at intervals of 94 mm.
  • Page 103 Image default examples ABCDEFGH abcdefghijk A B C D a b c d e 0 1 2 3 4 Black Horizontal repetitive defects Toner scatters and stains the printed page. ABCDEFGH abcdefghijk A B C D a b c d e 0 1 2 3 4 White horizontal stripes ABCDEFGH...
  • Page 104 Image default examples ABCDEFGH abcdefghijk A B C D a b c d e 0 1 2 3 4 Black Vertical lines Printed pages are stained with toner or have vertical stripes. ABCDEFGH abcdefghijk A B C D a b c d e 0 1 2 3 4 White Vertical streaks Recommendation...
  • Page 105 Image default examples F G H A B C D E h i j k a b c d e f g A B C D a b c d e 0 1 2 3 4 Page skew Curl or wave B DEFGH abc efghijk b c d e...
  • Page 106 How to print correctly This section provides information on the following topics: problem with Copy problem with Scan Problem The printer prints unexpectedly or it prints garbage. The printer cannot print full pages of a document. A "MEMORY FULL" error message occurs.
  • Page 107 Problem My headers or footers appear when I view my document on screen but do not show up when I print them. Copy Problem The printer copies, but nothing is printed on the copy. Some portion of the image is missing on the copy.
  • Page 108 (IEEE 1284 compliant) Check the following: (For USA/Canada) Make sure to run the “MFL ProControl Center” and “Brother 3in1 Resource Manger” stay into the Task Tray. If the Paperport 6.1 was installed 1. Click the ‘START’. Select ‘Program’ and then select ‘Programs’.

  • Page 109: Appendix

    APPENDIX APPENDIX Printer Technical Specifications Printing Print Method Laser Resolution Print Quality Print Speed Warm-up First Print Electrophotography by semiconductor laser beam scanning Wavelengh: 780 nm Output: 5mW max. 600 dpi Normal print mode Economy print mode (25% and 50% toner saving) Up to 12 pages/minute (when loading A4 or letter-size paper from the paper tray) NOTE: Maximum print speed is obtained by printing multiple copies of the same...

  • Page 110: Drum Unit

    Print Media Toner cartridge: Life Expectancy: Drum Unit: Life Expectancy: Copying Type Auto Document Feeder Resolution 600 dpi class interpolated (300 x 300 dpi optical) Enlarge/Reduce For USA and Canada: 50%, 78%, 120%, 150%, 200% and For other countries: Input 30 sheets Multi-copy Yes (up to 250 copies)

  • Page 111: S Canning

    For other Countries:Wordcraft Unimessage Brother Printing Solution for Windows HP LaserJet 5P (PCL5e) ® Windows 3.1/3.11, Windows driver, supporting Brother Native Compression mode and bi- directional capability ® Windows 3.1/3.11, Windows directional capability iMac/G3 driver available for iMac System 8.1 with iMac update or...

  • Page 112: E Lectrical And M Echanical

    Electrical and Mechanical Power Source U.S.A. and Canada: Europe and Australia: AC 220 to 240 V, 50/60 Hz Power Consumption Printing (average): Stand-by: Sleep: Noise Printing: Sleep: Temperature Operating: Storage: Humidity Operating: Storage: Dimensions A4 paper cassette : (W x D x H) Legal paper cassette : 360 x 430 x 337 mm Weight Approx.

  • Page 113: P Arallel I Nterface S Pecifications

    APPENDIX Parallel Interface Specifications Note  To ensure best quality performance use an IEEE 1284 compliant parallel cable between the printer and your computer. Only IEEE 1284 cables support all of the advanced printing capabilities, like bi-directional communication. These cables will be clearly marked with “IEEE-1284”.  We recommend to use a parallel cable that is 2.0 meters (6.6 feet) or less.
  • Page 114 Note To use bi-directional communication, an interface cable which has the pin connections as above must be used. Shield Fig. A-1 Parallel Interface Cable Shield...

  • Page 115: U Niversal S Erial B Us (Usb) I Nterface

    APPENDIX Universal Serial Bus (USB) Interface Interface Connector Pin Assignment Pin No. Fig. A-2 USB interface connector Signal Vcc (+5V) - Data + Data Ground Serial Data - Serial Data +...

  • Page 116: R Esident F Onts

    Resident Fonts The following bitmapped fonts are resident in this printer. Bitmapped Fonts This printer has the following bitmapped fonts. They can be used in the HP LaserJet 5P mode. They have the following characteristics. Letter Gothic 16.66 Normal, Italic, Bold, BoldItalic (Portrait & Landscape) OCR-A(Portrait &...
  • Page 117 APPENDIX OCR Symbol Sets When the OCR-A or OCR-B font is selected, the corresponding symbol set is always used. OCR-A HP LaserJet 5P Mode Roman 8 (8U) ISO Latin1 (0N) ISO Latin2 (2N) ISO Latin5 (5N) ISO Latin6 (6N) PC-8 (10U) PC-8 D/N (11U) PC-850 (12U) PC-852 (17U)
  • Page 118 A-10...
  • Page 119 APPENDIX The following table shows characters available only in the corresponding character set. The numbers at the top of the table are code values with which characters are to be replaced in the Roman 8 character set. For other characters, see the Roman 8 character set. A-11...
  • Page 120 The following table shows characters available only in the corresponding character set. The numbers at the top of the table are code values with which characters are to be replaced in the US ASCII character set. For other characters, see the US ASCII character set. A-12...
  • Page 121 The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages...
  • Page 122 (For USA Only) Responsible Party : declares, that the products Product Name : Brother Laser Printer HL-1240, HL-1250, MFC-P2500 Model Numbers : Product Options : complies with Part 15 of the FCC Rules. Operation is subject to the following two...
  • Page 123 A shielded interface cable should be used in order to ensure compliance with the limits for a Class B digital device. Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment.
  • Page 124 FDA regulations and must be attached to laser products marketed in the United States. MANUFACTURED: Brother Corporation (Asia) Ltd. Brother Buji Nan Ling Factory Gold Garden Ind., Nan Ling Village, Buji, Rong Gang, Shenzhen, CHINA This product complies with FDA radiation performance standards, 21 CFR Subchapter MANUFACTURED: BROTHER INDUSTRIES (USA) INC.
  • Page 125 Declaration of Conformity (For Europe) Brother Industries, Ltd., 15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561, Japan declare that this product is in conformity with the following normative documents. Safety: EN 60950 EMC: EN 55022 Class B EN 61000-3-2 following the provisions of the Low Voltage Directive 73/23/EEC and the Electromagnetic Compatibility Directive 89/336/EEC (as amended by 91/263/EEC and 92/31/EEC).
  • Page 126 APPENDIX Caution Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. The following caution label is attached on the scanner unit. ( For Finland and Sweden ) LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT Varoitus! Laitteen käyttäminen muulla kuin tässä...
  • Page 127 IMPORTANT - For Your Safety To ensure safe operation the three-pin electrical plug supplied must be inserted only into a standard three-pin power point which is properly grounded through normal household wiring. Extension cords used with the equipment must be three-pin plug type and correctly wired to provide proper grounding.
  • Page 128 APPENDIX IMPORTANT - Wiring Information (For U.K. only) If the power cord supplied with this printer is not suitable for your electrical outlet, remove the plug from the mains cord and fit an appropriate three pin plug. If the replacement plug is intended to take a fuse then fit a fuse with the same rating as the original.
  • Page 129 The wire which is coloured blue must be connected to the terminal which is marked with the letter “N” or coloured black or blue. The wire which is coloured brown must be connected to the terminal which is marked with the letter “L” or coloured red or brown. The outer sheath of the cord must be secured inside the plug.
  • Page 130 INDEX Alarm LED... automatic document feeder ... bitmapped font...A-8 card ... control panel... copy... copy area ... data compression technology ... Data LED ... document feeder ... document feeder paper guide ... document feeder paper guides... dpi ... drum unit ... duplex printing ...

This manual is also suitable for:

Hl-p2500 - b/w laser - all-in-oneP2500Hl-1240Hl-1250

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