Printing (Continued)
Difficulty
Machine feeds multiple pages
Printed pages are not stacked
neatly.
Printed pages double-feed and
cause a paper jam.
Machine does not print from Paint
Brush.
Machine does not print from Adobe
Illustrator.
The machine cannot print full
pages of a document.
Out of Memory message
occurs.
Printing Received Faxes
Difficulty
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
Received color fax prints only in
black and white.
Left and Right margins are cut off or
a single page is printed on two
pages.
Phone Line or Connections
Difficulty
Dialing does not work. (No dial
tone)
Suggestions
Make sure the paper is loaded properly in the paper tray. (See Loading paper and
other media on page 16.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Make sure you are using the paper support flap. (See Loading paper and other
media on page 16.)
Make sure you pull out the paper support until it clicks and unfold the paper
support flap.
Try setting the Display setting to '256 colors.'
Try to reduce the print resolution. (See Printing for Windows
Faxing for Macintosh ® in the Software User's Guide on the CD
Reduce the printing resolution. (See Printing for Windows
for Macintosh ® in the Software User's Guide on the CD
Reduce the complexity of your document and try again. Reduce the graphic
quality or the number of font sizes within your application software.
Suggestions
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
problem is with the sending machine. Try receiving from another fax machine.
Replace the color ink cartridges that are empty or nearly empty, and then ask the
other person to send the color fax again. (See Replacing the ink
cartridges on page 113.)
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 40.)
Suggestions
Check that the machine is plugged in and switched on.
Check all line cord connections.
(Canada only) Change Tone/Pulse setting. (See the Quick Setup Guide.)
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external phone and dialing the number. Wait to hear fax receiving
tone before pressing Black Start or Color Start.
Troubleshooting and Routine Maintenance
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or Printing and
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or Printing and Faxing
101