Tonkaflo Pump Return Goods Authorization (Rga) Procedure; Motor Warranty; In-Warranty Pump Failure; Out-Of-Warranty Pump Failure - GE OSMONICS TONKAFLO SS Series Installation, Operation And Maintenance Manual

8.0

TONKAFLO PUMP RETURN GOODS AUTHORIZATION (RGA) PROCEDURE

If you wish to return goods for repair, warranty evaluation and/or credit, please have your
original sales order or invoice available when you call GE . Call (800) 848-1750 and ask to
speak with Customer Service. A GE Customer Service representative will provide instructions
and a Return Goods Authorization (RGA) number which needs to be clearly written on the
outside of the box used to ship your materials. All equipment must be shipped to GE with the
freight prepaid by the customer. Call our Customer Service Center with any questions or
issues concerning freight claims and a representative will discuss your situation.
All materials to be returned must be rendered into a non-hazardous condition prior to
shipping.
There are two ways to handle a return: (1) send in the pump for repair and return or (2)
purchase a new pump and when desired, send the defective pump to the factory for repair
and return.
8.1

Motor Warranty

Motors must be sent to the nearest authorized motor service center or repair,
replacement, and warranty consideration.
8.2

In-Warranty Pump Failure

8.2.1
8.2.2
8.3

Out-of-Warranty Pump Failure

Return the pump on an RGA for repair. The pump will be repaired and repair charges
invoiced to the customer. The warranty on repairs is three months.
8.4

Shipping Charges

8.4.1
8.4.2
Return the pump on an RGA for repair on an RGA within 15 days from RGA
issue date. GE absorbs the cost of repair. The repaired pump will be returned
and is under warranty for the remainder of the original warranty period or
three months, whichever is longer.
GE will not stock or issue credit against a new, custom-built, pump purchase
regardless of the warranty status of the failed pump. The warranty (Section
11.0) is 12 months from installation or 15 months from receipt, whichever
occurs first.

In-Warranty

Customer pays for shipment to GE. GE pays one way surface freight return to
customer.

Out-of-Warranty When New Pump Is Purchased

Customer pays all shipping charges.
29