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MN000397A01-B
Warranty Period and Return Instructions
Warranty Period and Return
Instructions
The terms and conditions of warranty are defined fully in the Motorola Solutions Partner or Distributor
contract, terms and conditions of sale or any such other sales contract under which the products have
been procured from Motorola Solutions. These conditions may change from time to time and the
following notes are for guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check of the product should be performed prior to shipping the unit back to Motorola
Solutions. This is to ensure that the product has been correctly programmed or has not been subjected
to damage outside the terms of the warranty.
Prior to shipping any product back to the appropriate Motorola Solutions warranty depot, please
contact Customer Resources or your Motorola Solutions dealer, distributor or reseller.
All returns must be accompanied by a Warranty Claim Form, available from your Customer Service
representative or Motorola Online Extranet (MOL) or your Motorola Solutions dealer, distributor or
reseller. No products should be returned without prior written authorization by Motorola Solutions.
Products should be shipped back in the original packaging, or correctly packaged to ensure no
damage occurs in transit. You are responsible for shipment to Motorola Solutions and assume all costs
and risks associated with this transportation; return shipment will be at Motorola Solutions expense.
However, you shall be responsible for return shipment charges for Product returned where Motorola
Solutions determines there is no defect, or for Product returned that Motorola Solutions determines is
not eligible for warranty repair.
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