Additional Information; Troubleshooting - Sony DVP-NS72HP Service Manual

DVP-NS72HP/NS77H/NS77HP/NS78H/NS78HP
◆ DOLBY DIGITAL (DVDs only)
Selects the type of Dolby Digital signal.
D-PCM Select this when the player is
connected to an audio
component without a built-in
Dolby Digital decoder. You can
select whether the signals
conform to Dolby Surround
(Pro Logic) or not by making
adjustments to the
"DOWNMIX" item in
"AUDIO SETUP" (page 62).
DOLBY Select this when the player is
DIGITAL
connected to an audio
component with a built-in
Dolby Digital decoder.
Note
If the HDMI OUT jack is connected to equipment
not compatible with DOLBY DIGITAL signals, the
"D-PCM" signals will be automatically output even
when you select "DOLBY DIGITAL."
◆ MPEG (DVDs only)
Selects the type of MPEG audio signal.
PCM
Select this when the player is
connected to an audio
component without a built-in
MPEG decoder. If you play
multi-channel MPEG audio
sound tracks, only the Front (L)
and Front (R) signals will be
output from your two front
speakers.
MPEG
Select this when the player is
connected to an audio
component with a built-in
MPEG decoder.
Note
If the HDMI OUT jack is connected to equipment
not compatible with MPEG audio signal, the
"PCM" signals will be automatically output even
when you select "MPEG."
◆ DTS
Selects the type of DTS audio signals.
OFF Select this when the player is
connected to an audio
component without a built-in
DTS decoder.
, The player is in pause mode or in Slow-
motion Play mode.
, The player is in fast forward or fast reverse
mode.
, If the audio signal does not come through
the DIGITAL OUT (COAXIAL)/HDMI
OUT jack, check the audio settings
(page 62).
, While playing a Super VCD on which the
audio track 2 is not recorded, no sound will
come out when you select "2:STEREO,"
"2:1/L," or "2:2/R."
, When playing multichannel MPEG audio
soundtracks, only the Front (L) and Front
(R) signal will be output from your two
front speakers.
, The equipment connected to the HDMI
OUT jack does not conform to the audio
signal format, in this case set
"AUDIO(HDMI)" in "AUDIO SETUP" to
"PCM" (page 63).
No sound is output from the HDMI OUT
jack
, Try the following: 1Turn the player off
and on again. 2Turn the connected
equipment off and on again. 3Disconnect
and then connect the HDMI cord again.
, The HDMI OUT jack is connected to a DVI
device (DVI jacks do not accept audio
signals).
The sound volume is low.
, The sound volume is low on some DVDs.
The sound volume may improve if you set
"AUDIO DRC" in "AUDIO SETUP" to
"TV MODE" (page 62).
Operation
The remote does not function.
, The batteries in the remote are weak.
, There are obstacles between the remote and
the player.
, The distance between the remote and the
player is too far.
, The remote is not pointed at the remote
sensor on the player.
The disc does not play.
, The disc is turned over.
Insert the disc with the playback side facing
down.
, The disc is skewed.
, The player cannot play certain discs
(page 6).
ON Select this when the player is
connected to an audio
component with a built-in DTS
decoder.
Note
If the HDMI OUT jack is connected to equipment
not compatible with DTS signals, the "OFF" signals
will be automatically output even when you select
"ON."
◆ 48kHz/96kHz PCM (DVD VIDEO only)
Selects the sampling frequency of the audio
signal.
48kHz/16bit The audio signals of DVD
VIDEOs are always converted
to 48kHz/16bit.
96kHz/24bit All types of signals including
96kHz/24bit are output in their
original format. However, if the
signal is encrypted for
copyright protection purposes,
the signal is only output as
48kHz/16bit.
Notes
• The analogue audio signals from the LINE OUT
L/R (AUDIO) jacks are not affected by this
setting and keep their original sampling frequency
level.
• If the HDMI OUT jack is connected to equipment
not compatible with 96 kHz/24 bit signals,
48 kHz/16 bit PCM will be automatically output
even when you select "96kHz/24bit."
◆ AUDIO (HDMI)
Selects the type of audio signal output from
the HDMI OUT jack.
AUTO
Normally, select this. Outputs
audio signals according to the
"DIGITAL OUT" settings
(page 62).
PCM
Converts Dolby Digital, or 96
kHz/24 bit PCM signals to 48
kHz/16 bit PCM.
Note
A loud noise (or no sound) will be output if you
connect the player to a TV that is not compatible
with DOLBY DIGITAL/DTS signals and "AUTO"
is selected. In this case, select "PCM."
63
, The region code on the DVD does not match
the player.
, Moisture has condensed inside the player
(page 3).
, The player cannot play a recorded disc that
is not correctly finalized (page 6).
The MP3 audio track cannot be played
(page 47).
, The DATA CD is not recorded in MP3
format that conforms to ISO 9660 Level 1/
Level 2 or Joliet.
, The DATA DVD is not recorded in MP3
format that conforms to UDF (Universal
Disk Format).
, The MP3 audio track does not have the
extension ".MP3."
, The data is not formatted in MP3 even
though it has the extension ".MP3."
, The data is not MPEG-1 Audio Layer III
data.
, The player cannot play audio tracks in
mp3PRO format.
, "MODE (MP3, JPEG)" is set to "IMAGE
(JPEG)" (page 51).
, The DATA CD/DATA DVD contains a
DivX video file.
The JPEG image file cannot be played
(page 47).
, The DATA CD is not recorded in JPEG
format that conforms to ISO 9660 Level 1/
Level 2 or Joliet.
, The DATA DVD is not recorded in JPEG
format that conforms to UDF (Universal
Disk Format).
, The file has an extension other than
".JPEG" or ".JPG."
, The image is larger than 3072 (width) ×
2048 (height) in normal mode, or more than
3,300,000 pixels in progressive JPEG.
(Some progressive JPEG files cannot be
displayed even if the file size is within this
specified capacity.)
, The image does not fit the screen (the image
is reduced).
, "MODE (MP3, JPEG)" is set to "AUDIO
(MP3)" (page 51).
, The DATA CD/DATA DVD contains a
DivX video file.
The MP3 audio tracks and JPEG image
files start playing simultaneously.
, "MODE (MP3, JPEG)" is set to "AUTO"
(page 51).
,continued
65

Additional Information

Troubleshooting

If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
Power
The power is not turned on.
, Check that the mains lead is connected
securely.
Picture
There is no picture/picture noise appears.
, Re-connect the connecting cord securely.
, The connecting cords are damaged.
, Check the connection to your TV (page 15)
and switch the input selector on your TV so
that the signal from the player appears on
the TV screen.
, Set "LINE" in "SCREEN SETUP" to an
item appropriate for your system (page 59).
, The disc is dirty or flawed.
, If the picture output from your player goes
through your VCR to get to your TV or if
you are connected to a combination TV/
VIDEO player, the copy-protection signal
applied to some DVD programmes could
affect picture quality.
, The disc is recorded in a colour system that
is different from your TV.
, You have selected "PROGRESSIVE
AUTO" or "PROGRESSIVE VIDEO"
using the PROGRESSIVE button on the
front panel even though your TV cannot
accept the progressive signal.
, Even if your TV is compatible with
progressive format 525p/625p signals, the
image may be affected when you set the
player to progressive format. In this case,
select "NORMAL (INTERLACE)" using
the PROGRESSIVE button on the front
panel so that the player is set to normal
(interlace) format.
, If you set "LINE" to "RGB (COMPONENT
OFF)" in "SCREEN SETUP" (page 59), the
player outputs no component video signals.
64
The player's internal background sound
and JPEG image files start playing
simultaneously.
, "MODE (MP3, JPEG)" is set to "AUTO
(BGM)" (page 51).
The DivX video file cannot be played.
, The file is not created in DivX format.
, The file has an extension other than ".AVI"
or ".DIVX."
, The DATA CD/DATA DVD (DivX video)
is not created in a DivX format that
conforms to ISO 9660 Level 1/Level 2 or
Joliet/UDF.
, The DivX video file is larger than 720
(width) × 576 (height).
The album/track/file names are not
displayed correctly.
, The player can only display numbers and
alphabet. Other characters are displayed as
" * ".
The disc does not start playing from the
beginning.
, Programme Play, Shuffle Play, Repeat Play,
or A-B Repeat Play is selected (page 31).
, Resume play has taken effect (page 27).
The player starts playing the disc
automatically.
, The disc features an auto playback function.
, "AUTO PLAY" in "CUSTOM SETUP" is
set to "ON" (page 60).
Playback stops automatically.
, While playing discs with an auto pause
signal, the player stops playback at the auto
pause signal.
Some functions such as Stop, Fast Play,
Slow Play, Slow-motion Play, Repeat
Play, Shuffle Play, or Programme Play
cannot be performed.
, Depending on the disc, you may not be able
to do some of the operations above. Refer to
the operating manual that comes with the
disc.
66
1-16
, The player is connected to an input device
that is not HDCP compliant (the HDMI
indicator on the front panel does not light
up). See page 16.
, If the HDMI OUT jack is used for video
output, changing the "HDMI
RESOLUTION" setting in "SCREEN
SETUP" may solve the problem (page 58).
Connect the TV and the player using a video
jack other than the HDMI OUT, and switch
the TV's input to the connected video input
so that you can see the on-screen displays.
Change the "HDMI RESOLUTION"
setting in "SCREEN SETUP," and switch
the TV's input back to HDMI. If the picture
still does not appear, repeat the steps and try
other options.
, Press [/1 to turn off the player, and enter
"369" using the number buttons on the
remote, then press [/1 to turn on the player
again (page 58).
There is no picture or the picture noise
appears when connected to the HDMI OUT
jack.
, Try the following: 1Turn the player off
and on again. 2Turn the connected
equipment off and on again. 3Disconnect
and then connect the HDMI cord again.
The picture does not fill the screen, even
though the aspect ratio is set in "TV TYPE"
under "SCREEN SETUP."
, The aspect ratio of the disc is fixed on your
DVD.
The picture is black and white.
, Set "LINE" in "SCREEN SETUP" to an
item appropriate for your TV (page 59).
, Depending on the TV, the picture on the
screen becomes black and white when you
play a disc recorded in the NTSC colour
system.
, If you are using a SCART cord, be sure to
use one that is fully wired (21-pins).
Sound
There is no sound.
, Re-connect the connecting cord securely.
, The connecting cord is damaged.
, The player is connected to the wrong input
jack on the audio component (page 19).
, The audio component input is not correctly
set.
The language for the sound track cannot
be changed.
, Try using the DVD's menu instead of the
direct selection button on the remote
(page 27).
, Multilingual tracks are not recorded on the
DVD being played.
, The DVD prohibits the changing of the
language for the sound track.
The subtitle language cannot be changed
or turned off.
, Try using the DVD's menu instead of the
direct selection button on the remote
(page 27).
, Multilingual subtitles are not recorded on
the DVD being played.
, The DVD prohibits the changing of
subtitles.
The angles cannot be changed.
, Try using the DVD's menu instead of the
direct selection button on the remote
(page 27).
, Multi-angles are not recorded on the DVD
being played.
, The angle can only be changed when the
" " indicator lights up on the front panel
display (page 9).
, The DVD prohibits changing of the angles.
The player does not operate properly.
, When static electricity, etc., causes the
player to operate abnormally, unplug the
player.
5 numbers or letters are displayed on the
screen and on the front panel display.
, The self-diagnosis function was activated.
(See the table on page 67.)
The disc tray does not open and "LOCKED"
appears on the front panel display.
, Child Lock is set (page 27).
The disc tray does not open and "TRAY
LOCKED" appears on the front panel
display.
, Contact your Sony dealer or local
authorized Sony service facility.